I rarely leave negative reviews, but my experience with Raymond Chevrolet in Antioch was extremely…read morefrustrating and disappointing.
I purchased a 2022 Chevrolet Suburban Z71 on January 6, 2026. Before purchasing, I pointed out several issues, including a cracked bumper and grille, rear-end noise, deep scratches, and other concerns. I negotiated with Jerry, and the dealership agreed in writing to replace the bumper and grille, properly repair the scratches, and address the other issues.
Unfortunately, that was just the beginning.
The vehicle spent much of the next two plus months either at the dealership or being sent around for repairs. Communication was consistently poor, and I repeatedly had to call and text just to get updates.
The first time I went to pick it up, the bumper had been patched instead of replaced, the grille was still damaged, the scratches had simply been touched up despite being promised a proper repair, and the check-engine light was on.
After it went back again, the headlights were adjusted so low that I could barely see the road at night.
Then I discovered new damage to the passenger side that was not there when I purchased the vehicle. I had photographs documenting the vehicle's condition immediately after purchase. After it had been in the dealership's possession, it was side swiped - there was a noticeable dent, additional scratches, poor bodywork, overspray, and other paint issues. I repeatedly asked what happened to my vehicle while it was in their possession. I still have not received a satisfactory answer.
The dealership eventually attempted to repair the damage, but the bodywork was still visibly poor, including orange peel, overspray, and scratches that remained unresolved. The window tint I had paid approximately $700 for was also damaged while the vehicle was at the dealership, requiring replacement. Thankfully, Jerry reimbursed me for that.
I was also repeatedly encouraged to trade the Suburban for a new vehicle rather than simply having the original problems properly resolved. At one point, I was offered approximately $39,500 for a vehicle I had paid around $43,000 for and had barely driven.
During one conversation, Phil referred to the vehicle I had purchased from the dealership as a "piece of shit" and suggested I should get into a new vehicle because it was never going to be fixed like new. That was an incredibly disappointing thing to hear from management about a vehicle they had sold me.
I eventually asked them to address only the remaining safety and mechanical concerns. After another visit, I picked up the vehicle and, on the way home, the check-engine light came on along with "Reduced Acceleration" and "Service Transmission" warnings. The transmission was shifting so violently I could barely get the vehicle up my driveway.
I ultimately had to take it to another Chevrolet dealership, where the transmission issue was diagnosed and repaired.
Throughout this entire ordeal, I had driven the Suburban less than 1,000 miles, yet I made numerous trips to Raymond Chevrolet, missed work, canceled/rescheduled plans, paid for services and accessories that were damaged, and spent months trying to get the vehicle into the condition I was promised when I purchased it.
I was not experiencing buyer's remorse. I actually liked the Suburban when I bought it. I simply expected the dealership to honor the written commitments they made, properly repair the vehicle, and take responsibility for damage that occurred while it was in their possession.
Unfortunately, that did not happen.
I expected a much higher level of professionalism and accountability from a GM-branded dealership. Based on my experience, I cannot recommend Raymond Chevrolet. If you purchase a vehicle here, inspect it extremely carefully, document everything with photos, and get every promise in writing.
