Lyft is convenient, but their customer service is absolutely horrible. I feel like you never know how much they're going to charge you. You're at the mercy of them charging you even if you have credits and they didn't apply them. They won't apply them retroactively regardless of the mistake happening on their end. Getting a hold of customer service is difficult. You have to jump the hurdle of the chat bot and a live agent is only available over chat. The live agents rarely resolve your issue. I've had to go through my bank several times for disputes. It's exhausting and makes me anxious when I consider ordering transportation from them again. read more

I had a driver ignore my repeated attempts to let me out. I ended up getting out at a main intersection. I started opening the door and he finally pulled over. I thought he couldn't speak english, perhaps that is why, but when I opened that door he spoke english I reported the driver, their customer service was horrid. Your driver practically kidnapped me, and i then had to get another ride and it cost me more money. I asked for a refund, and they said my ride was completed, no refund but as a courtesy, they would refund me 15.00. That doesnt quite feel like they give a crap. I explained why they should pay for part of the next ride too, and instead, they credited me 14.00, less than what they originally offered. Their driver left me shaken at a major intersection calling for another ride, canceling because it is the same drive who drove me over a mile saying stop. I forgot my keys at work, which is how this started. I had told the driver but he pulled off anyway. I was begging for him to let me out or turn around. He kept saying okay but just disregarded my repeated pleas. I just asked for my money back, and you treated me that way. Doing what I should have done originally. Going to the police, filing a report, and contacting an attorney. Was it really worth this? This was a safety issue​​ read more

Lyft is the worst. I'm disabled and in a wheelchair and live in the suburbs. Was trying to get a lift to Boston, which is only about 45 to an hour away. I contacted Lyft three hours before I needed to leave and it just kept saying 1 to 10 minutes to find a driver or something like that and I kept trying for hours and it never found me a lift. I had spent $250 for a hotel room and 100 something on a concert ticket and didn't even get to go! They had a good idea but terrible app. read more

I've been a loyal Lyft rider but what happened on my last trip was unacceptable. After being picked up outside of a grocery store, we arrived at my destination. I told the driver I was going to retrieve my groceries and instead, he speeded off, with groceries still inside his car. I spent hours trying to contact him through the app. Finally I was able to get hold of a support agent and explained exactly what happened. I received my groceries around 11PM. Adding insult to injury, Lyft then charged me a $20 "lost item" fee - for my groceries that were not lost. The driver made off with them still in his car. Riders be aware, there is no phone support for situations like this. You can be charged fees even when it's the driver's fault. Very disappointed in their customer service. read more

I use Lyft often, I usually check the fares on both Uber and Lyft to see which one is best and many times Lyft is better. Lyft is a company based in San Francisco, California, that offers mobility as a service, ride-hailing, vehicles for hire, motorized scooters, a bicycle-sharing system, rental cars, and food delivery in the United States and select cities in Canada. Lyft does not own any vehicles; instead, it receives a commission from each booking. Fares are quoted to the customer in advance but vary using a dynamic pricing model based on the local supply and demand at the time of the booking. As of 2022, with a 28% market share, Lyft is the second-largest ridesharing company in the United States after Uber. This last ride, I saw a Lyft driver about 4 min away from my pickup point and I chose it. It arrived promptly and I made sure his license plate was the one on the app. The car was a nice Hyundai but this guy had the sports radio very loud. I did not want to say anything but I would had expected the driver to ask if I minded having the radio that loud or even on, for that matter. After a few minutes, I was dropped off safely at my destination. read more

Lyft - Taxis Near Me

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Lyft is an outrageously bad company. When I lost my phone in one of their cars, they required me to call them from the lost phone to prove I was me. How is that possible? After two hours talking with rude corporate personnel, I finally received a call from my driver, who refused to talk with me, leading me to believe the driver stole the phone. With Apple's superb assistance, we tracked the phone for several days, and learned it was with the driver. Stay away from Lyft! They are a dishonest company providing zero customer service and not screening their drivers. read more

When all connections are easy an there are no challenges, Lyft works fine BUT it has happened too many times as it did this morning that a driver did alert me to where he was. He had the wrong address and I had no way of correcting him. He then left although he arrived late and I got a $10 cancelation charge. I tried to dispute it, but I could not enter the complaint that the driver didn't show up. I've had it with this company. I'm tossing the app and going back to taking local taxis. Other ride sharing apps are similarly difficult to work if drivers don't communicate or are just plain lazy. Done done and done. Bye Bye Lyft. You will disappoint or enrage me no longer! read more

this app sucks.hard to navigate and you can't set up a family plan unless your in Oregon or Ca. Uber has family plans ,not rocket science. I'm surprised this company is still around as the app is not user friendly. read more

Called Lyft for ride to condesa Restaurante Mexicano in Smithfield 3 drivers 2 didn't show 1 did after 45 minutes they billed me 25 dollars for missed rides last time I use this service no one to speak to computers don't work owned by investment banks money is all service is useless time to move home to Boston I hate it here 1 read more

I just wanted to say that Lyft is an extremely professional transportation service. Never had a bad experience.

Not good at all, they don't even deserve one star. Made a reservation 3 days in advance, was assigned DRIVER ANGEL. No more communication after that initial driver assignment and then 20 MINUTES PRIOR TO PICK-UP THEY CANCEL MY TRIP. Left me in a really bad position to get to the airport at 4 am. UBER SAVED THE DAY. DONT USE LYFT!!!!! Thanks alot you ediotic morons!!!!!! read more

I signed up for Lyft pink to save 15% on rides as I would be needing to use a car service for about a month. I was late for work three times because of my driver being rescheduled. Even though I booked the night before for today's ride , I still had no ride 45 minutes past my pick up time. I went with Uber and will never use Lyft again. Lyft drivers have nice, their cars are clean. But Lyft service is a complete disaster. I contacted the helpdesk and they kept saying they were looking into it. So now I have lost wages and I've been late for work 3 times, despite my planning. read more

Hello Lyft, I applied to drive around the 4th of July 2018. I was denied, due to a OUI which was not confirmed. I was pulled over and got arrested on December 4th 2012. I never got convicted and was given,"convicted without a finding", meaning that basically nothing happened except for the fact that the police officer was being an asshole. I've had a clean driving record my whole life (except for parking tickets because I work in town). I've never been pulled over for speeding or any other offenses. I recently reapplied to drive and got denied again!!! It's been 7 years and still no problems with my driving!!!! I'm very disappointed and upset that you are so unforgiving and don't even know the real truth!!! read more

Lyft - Proof - Taxis Near Me

On 12/8/22 around 3:30pm my car breaks down south bound I-95 outside New London CT. I get off the road and onto Rte 32 North looking for a gas station or convenience store to park. At set of lights car starts smoking and pull off the road on rte 32 North at 395 on ramp. Wife calls AAA for road service. The have deal with Lyft and if we use Lyft we receive $20 voucher. Never used Lyft before set up account and order ride. I se the drivers name and call to let him know exactly where I am. I identify myself, car, make and location and he hangs up on me. About 20 minutes later he calls me and I answer. Hangs up again. I call back and no answer. I tried another Lyft driver and as he was 5 minutes out and canceled. We called the Waterford CT PD and they took the 2 people in car that could not fit in tow truck. I found out later that I was charged $5.00 for canceling the first driver who never showed up. Lyft gave me a credit of $5.00 on my account for my next ride. I tried calling and chat service for Lyft without success. The email I received online states it is not a good email. With my first time experience when it was really needed was a total failure. I will not be using Lyft again and cannot get the $5.00 that was wrongly charged to me and Lyft states that in my account voucher back to me. I wonder if this is what they(Lyft) does to riders who have a bad experience or abused on their rides? Give them a voucher for that ride so they will come back. read more

Lyft.. what can you say..... absolutely a fantastic idea. But .. (there is always a but)! BUT it's important to study the policies carefully and be real careful when booking. Pay special attention to the cancellation policy, especially the no show policy. I will try to simplify what happened to us. We were testing the advanced scheduling system for a friend that needed to schedule a 4:00 am ride to airport from a rural location. Without realizing it, we inadvertently booked a pickup at 4 am and 430 am. Lyft does NOT confirm reservations via email, ( like most establishments). The only notification is a very small calendar icon that pops up in the upper right hand corner of the screen once a future ride is scheduled. We did NOT notice it when we pushed the wrong button... the next morning upon waking around 6 am I was greeted with (2) messages from Lyft indicating (2) drivers had come to my home at 4 and 430 am and I was charged $10 for each no-show. I tried to contest the charges via their " customer service" link. The responses were "canned" responses and I could not get anyone to call me. We found (after) spending a lot of time, that their terms and conditions specify , NO REFUNDS ever regardless of the situation.. they will only give a credit with a short time to use before it expires. They only call customers when there is an emergency situation and will email responses that refer customers to the terms and conditions . Very frustrating to try and negotiate their customer service system with no success. The future scheduling process is a bit archaic and confusing.. all we were doing was trying to learn the system for "future ride reservations", and by pushing the wrong button, with NO email confirmations we feel manipulated. And out $20.00 bucks.. like I wrote in the beginning, if you need a ride and you book it and go outside and get in a car right away Lyft is great, (there are pitfalls with that too), but if you fool around with their advanced scheduling system without studying before your fingers push buttons, watch out! They seem to have fine tuned all the angles in their financial favor.. I don't know how many stars to give this review.. I'm gonna give them 3 (because the rides can be great), BUT their policies are cruel and manipulative. Footnote: Lyft has tons of complaints and poor reviews regarding policies, which we stumbled upon, once being forced to take time to try and get our 20 bucks back which we did not! read more

best, cheapest, and SAFEST rides. Almost always impressed with the friendliness of the drivers and wherever I'm located in hot spots I can get a ride in 10 min or less. I requested a ride a few days ago and the driver was next to me in 3 min! Can't beat it and cheaper than owning a car read more

Lyft - Taxis Near Me

Driver couldn't find the airport. Didn't speak English so we couldn't tell him where to go and he couldn't read the signs. When I contacted Lyft, they didn't care. read more

I just want to update my credit card. I'm on my desktop and I want to interface with my account using my desktop, but evidently Lyft does not permit this - and it doesn't even explain this clearly on the website, so you have to spend 10 minutes kicking around until it dawns on you that they probably want to force you to use the tiny iphone screen to manage your account. That's just unnecessarily limiting and--in my opinion--a poor judgement. One less reason to use Lyft. One. Star. read more

I'm a driver 4 lift in Rhode Island I work 5 1/2 hours and I receive $60 or sometimes less it's also been times where I've worked 10 hours and received $80 and that's usually how it is on a normal day-to-day basis so I give Lyft and absolute thumbs down they do not treat drivers right if ears are too low and it's insane to make us drive 15 minutes or 30 minutes for a job thats going 6 minutes down the street which is a $2 ho job most times even $3 read more

I am very upset and disappointed with the service I was shown today! I had a very important appointment that costed me a great deal of money since I missed it because my account was randomly disabled. I could not find any help or support to assist me at all! I depend on Lyft regularly as a loyal customer and now I will never use it again so I will use Uber. I will never again recommend Lyft to no more of my family, friends nor coworkers! read more

I honestly think Lyft sucks! You have to pay too much money just to go around the corner for Sydney is going to cost you five dollars like their rates go up and down the prices are ridiculous I wish you guys would just bring back Red Cab's because it was so much convenient it's so much cheaper what causes be five dollars will cost me 14 or $10 to get to and it's all the across the street to the hospital ridiculous prices for no reason and it sucks read more

Lyft is great, really cool glow stashes and super friendly. They are even giving alway 50 free rides now. read more

Lyft - Taxis Near Me

this business blatantly took advantage of me and my friends. We could not get an uber and decided to use lyft AND IT WAS A SCAM. the ride charged twice in my account and when i called there was no help. do not use lyft if you are a broke college student or someone who cares about their money. such a scam. do not recommend. read more

I have been using Lyft the last few days as my own car had been the shop. My car has since been returned to me but the experiences with Lyft I had were great! Everyone was very nice and super friendly, and I was very grateful to have Lyft drivers available in my area where I lived so that I had relaible transportation to work and getting back home. I also like how I was able to rate my rides afterward. read more

Lyft has really been disappointing. I've spent over 200$ on lyft and still haven't gotten any free rides. It's really unfair and it's going to make me stop using the app completely. I spend 20$ almost everyday on lyft and haven't gotten any promotions or anything. This app has been a real disappointment, I thought it would be better than uber but I guess not! I've spent an insane amount on lyft. I use it for school work and to get around, I keep waiting for some type of promotions and still nothing has come. When I used uber I would get promotions all of the time because I used it a lot. Lyft isn't being fair at all and I'm losing so much money from this app. At first it was amazing and now it's just bad, 2 months straight with paying the full price and still no promotions! I've had bad drives with lyft too, there have been times people pulled up blasting their music and driving way too fast! I'm really upset with this service and I would love to be contacted about it. I'm a good customer for lyft but never get any money back or any promotions and that is a big problem. If this problem isn't resolved I will go right back to uber and never use lyft again. read more

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100% pleased with every Lyft experience so far! Drivers have all been prompt, with rates lower than Uber!

LYFT is extremely unreliable. Most of the times when I need them, I can see drivers are available but no one appears to be keen on accepting the LYFT request. I would rather call a local cab than LYFT. Till recently I was impressed by their service and recommended LYFT to all my office friends, but now am very very disappointed and will make sure none of my friend suffers because of an unreliable LYFT service read more

Lyft - Taxis Near Me

Uber and Lyft are critical for Providence. The taxi companies simply did not provide basic services when I first moved here one year ago: it was impossible to get a driver last minute/early morning/away from downtown. The older taxi companies are broken and that made Providence a very inconvenient place to get around. Then Uber and Lyft arrived with easy, reliable, prompt service. Thank you. Now I can get to the train station to visit friends in other cities. Now I can get to the airport at 5am to visit my family across the country. Now I can get to work in a rainstorm without any delay. Before Uber and Lyft, all of that was very difficult. The older taxi companies will be screaming and shouting and bribing and threatening to maintain their old stupid monopoly over our daily lives. Dear Politicians: ignore the old taxi companies, they do not care about the rest of us, we all want Uber and Lyft to stay. read more

I really like Lyft, being more laid back and less expensive than Uber. I've had multiple rides with Lyft both free and paid at this point in Providence, and it's been really good with the exception of consistently available car service to and from the airport (which is a problem with rideshare service in town in general vs cabs, although it's like rolling the dice with the taxis here too, but that's just more 1 star yelp review and counting for the cabs in this town). Prices have recently been dropped (I'm assuming competition), so for me Lyft is even more attractive for local jaunts when I don't feel like hoofing it or dealing w/ parking. read more

I attempted to use the left device and it was an epic fail!! First off they couldn't recognize my address. I live on a main ave in providence that is on there map, but their system still wouldn't recognize it. Realizing this I stopped trying and went over to the competition and was on my way in minutes. The day after this I checked my account and saw that they had charged $25 pending fee. They say that it will be returned but not for seven days!!! I could see if there was a transaction that was pending but I never used the service and never requested a ride!! When I tried to get in touch I was told to email them. I did and they said they didn't receive it! Really?! And email?! Living check to check as many do today you can understand why the $25 is important to me and having access to it now , not in seven days. read more

I LOVE lyft! This is so much better than a traditional taxi and cheaper than Uber! You just tap a button on an app and an awesome driver comes to get you! What are you waiting for, just try it out!! read more

Used the promo for my ride to the airport. Fast service was out my door within 5min of asking for a ride and at the airport 40min later!

Given all the issues with uber, I tried Lyft and really wanted to like it-- but when my driver pulled up in a really old car with grease on the seatbelts, told me he was from another state and asked if I was going to the wrong town, I knew I'd made a mistake. Even with the automated directions, I had to keep him from turning the wrong way twice. When I tried to review him,I never got the option in the app. Driver was nice enough, but I would Never take Lyft again. read more

Stick with uber. Same cost plus ive had many difficulties utilizing the lyft app

The drivers that participate in this service are either NO SHOWS, completely rude, or very creepy during the drive. I will never use Lyft again despite then giving me 2 $50 credits because the amount of hassle it is just to get from one place to the other isn't worth it. One driver thought 2 of my friends were texting about him in the car just because they were both texting at the same time! He said "don't you think it's rude to talk about me when I'm right here" Umm... We don't even know you sir!!! You are getting paid to DRIVE, THAT IS ALL. It was the most odd and uncomfortable experience. read more

My roommates and I paid for a ride to avoid drunk driving on my buddies 21st . The driver never showed up. No answer when we called over 20 times. No text response, the driver continued to drive toward Boston after accepting our ride request, he was waiting for us to cancel ride which there is an additional 10 dollar fee. read more

had good experiences with Lyft until recent trip to chicago. i requested ride to the airport. while waiting at hotel main entrance, i noticed that Liftindicated driver had arrived and would depart soon. i texted and called driver but received no response. then driver left making no egg to contact me. lyft charged a $5 cancel fee. i messaged explaining what happened. lyft's response was to issue a credit expiring in 2 weeks! i messaged twice more and received no response. use UBER! read more

Everytime I use Lyft they pick me up in less than 15 minutes. Sometimes they have trouble finding my location. But a quick phone call to the driver usually helps with that. I've had some great drivers too. Most of them are very friendly and have candy and water for me. I'll never take a cab again. No more paying for parking downtown or worrying about having one too many and driving home. I just press the button on the app on my phone and someone picks me up. I love it! read more

I am from Warwick, RI. I had to go to logan Airport. I booked my Lyft ride the day prior at 4pm for a 3am Lyft. My driver came was there at 3:10am. I dont believe he knew we were going to logan and I think he thought he was taking me to TF Green which is only .5mi away. He barely spoke English as I tried to explain to him we were going to Boston. While on 95 in providence he was serving and could stay in his lane. His speed was 40 to 80 mph. Very inconsistant. He even went over the bumps in the road that wake you up. When we hit attleboro he pulled over on 95 in the break down lane. He was trying to tell me that he was sleepy and had to splash water on his face. I was scared... I didnt know what to do at this point as it was 330am and I needed to get to the airport. He got back in the car and continued to drive very tired. I could hold a conversation with him because he couldn't understand me. I just kept yelling at him in the car. I felt bad as I dont think he was a bad person but he definitely put us both in an unsafe situation. I told Lyft about my experience and their comment to me was that they were sorry and that they hope i ride with them again and gave me a 2 week window to take 10% off my next trip. Very dissappointed!!! read more