Lyft has been a reliable service however watch the charges! I was charged a late fee for 22 seconds!!! That is not a typo. Beware and repost! I have the digital documents to back it! read more

Oh my ...I had such a scary ride with lyft. My outbound was ok fair price decent drive. My return to the same place was triple because the driver pulled a scam. He drove and drove even though I told him to stop and turn around. I told him he was going the wrong way. He blamed his Spanish and his app. I kept telling him which way my app said. He ignored me. He wanted to boost the fair. I was scared. When I finally got back I called lyft. They said they would credit me. I dont want that. I won't use Lyft again . Horrible service . Rip off . And could have turned out a lot worse. Dont! read more

I requested a ride from Lyft a few weeks ago. Instead of using the GPS locator I entered the exact location in detail including southeast corner. The driver claimed to have arrived, but was nowhere to be seen. He never arrived at the requested location. But I was charged for the ride. In spite of my notifying them immediately I had no way to prove it. So my credit card company accepted that I had to pay. Don't use Lyft read more

Lyft sent a text that states Joe will in a Rav 4 ... they gave no sec as a rider ... They gave no pict or color of the car, no license tag # and NO info on the driver except his name is Jose .... I couldn't find Jose and he never found me ... UBER has safety protocols. LYFT HAS NONE ..... read more

It depends on the vehicle and the driver. Some back seats could be cleaner and some rides take the bumps and the uneven roads harsher. So far, all drivers have been proficient and polite. Very frustrating to have a driver who doesn't understand English. read more

Shall not be using this service again. The driver was okay; however, she got lost and a 20-minute ride took 1 hour and 21 minutes. That being said I received an "up charge" for the length of the ride. What should have been a 30-40-dollar ride was over 66.00. The driver also was Very outspoken regarding a number of things. Disappointed read more

On 2/15/2026, we pre-arranged for a 4:30AM 2/16 pickup. Destination was the Ft Lauderdale airport. Our driver sent a text @ 4:16AM saying he arrived, shared his name and type of car. We were outside by 4:25AM and did not see the driver. I texted, called his number and messaged on the Lyft app numerous times from 4:25AM until around 4:35 AM and with no reply, finally called an Uber. Because it was day of , the ride was almost $60 more. To top it off, I got a message at 5:35AM saying another driver has arrived. Tried chatting with Lyft through the app (no live person can be accessed on the phone) and they are less than sympathetic or willing to reimburse the difference. They also had the nerve to say they would not charge me the $10 cancellation fee even though they never showed. App deleted! read more

I was helping a friend, booked a ride that was supposed to be $36. I checked my account a few days later, Lyft charged me $71.97. I called and I was told they only charged me $36, my Venmo account showed $71.97 for LYFT. The operator told me, she would escalated the issue. It's been over 24 hours, nobody contacted me yet. I sent a message, no one responded back. This is unfair. I am done with LYFT!!! read more

This company is so bad. I was picked up at the airport. The driver spoke hardly any English. He told me I have a discount. The ride is 19.00. He told me I can pay cash. I gave him 20.00 for the ride and a big tip. Then..Lift charged 53.00 to my card. I was trying to get a refund. I had this escalated. No follow up. I contacted again today. They took my email address but they have no idea when someone will get back to me. They charged me 2 times. I will never use this unprofessional company again. They really do not care about their illegal practices. Never again. They need to make this right. read more

I have only once had a native English speaker for a driver and have only used Lyft about 6 times in 4 years. This for me would never be a problem if I didn't have to speak to the driver. Secondly the driver this last ride is seemingly on a Sunday ride and not actually working. Talking on the phone, music. Like I am invisible. I asked her not to talk on the phone while driving as it is now illegal in Pa. I opened my mouth and advised she learn English which would be helpful which pissed her off and almost caused me to get out of the car. She cranked back up the music and told me that I am being recorded. We stopped communicating and I deleted the app and will never use Lyft it again. Not worth it. read more

Tbwy over charge peoole, they shouldn't be charged over 50 to 100 for a 10 mile ride that's nothing but robbery

I left my phone without knowing and the driver charged me 20 and didn't return my phone I will be using Uber from now on they have no way to contact them so they are shady and I will not be using anymore they suck read more

Overcharged and no way to talk to a live person if their prefixed issue menu doesn't cover your needs. Horrible app. Had to dispute charges with CC, get new credit and have absolutely no way to report this driver to Lyft. read more

Horrible Horrible! 3 different rides in Philly and all were the worst!!! The drivers were rude and the vehicles were dirty. One vehicle even had a crack across the windshield!!!! read more

I wish I could give zero stars!!!! Lyft took money out of my account. Promised to return it never did. After the 5-7 business were up they acted like they had no clue what I was talking about. Now they closed my case n said my bank has to take care of it. So basically they stole my money n won't return it. App deleted I'll NEVER use Lyft again read more

I received a credit for a ride with Lyft from my insurance company. This company kept canceling my ride because they were unable to charge my card for the full amount. They delayed my using a service that I pay for through my insurance,long enough to allow it to expire and I didn't get to use it. also leaving me without a way to get home that day or to work the next morning. read more

Lyft is terrible. They do everything they can screw you out of extra money. I have been overcharged by them so many times. Recently, I ordered a Lyft for a 2.0 mile ride. The fare was $9.81. As I was waiting for the ride to show up, I got the message that it had arrived. I saw the car about 50 feet away and before I could gather up my things, someone else got in the car and it drove away. I sent a message to the driver and try to call with no response. I watched on the map as the driver went on the route to my house. Two blocks before my house, the car turned around and came back. The driver stopped and let out the passenger that had stolen the ride. I got in the car and asked the driver what happened. The driver spoke very little English, from what I could tell, he didn't verify the rider. The next day, I was checking my Venmo app and discovered that Lyft had charged me for the time that the driver took to come back and pick me up and drive me home. I got double charged for the driver's mistake. This is not the first time something like this has happened. I use Uber and Lyft quite a bit since I don't drive. I have spent thousands of dollars with a Lyft and have experienced many instances of price inflation. If yelp had a rating below one, it wouldn't be low enough. I don't care if Uber is more expensive., in the long run it will end up being cheaper read more

We used Lyft exclusively during our recent multiple trips to Philadelphia. For the most part, we had no problems, but we did have one bad experience that I'll never forget. It was the absolute worst rideshare experience I've had, on Lyft or Uber, ever. No other ride comes close. Let me list the things that went wrong: 1. The driver showed up in a car different than the one shown on the Lyft app. As he loaded our luggage in his trunk, I asked him about this and he said the brakes on his official Lyft car needed to be replaced, hence why he showed up in a different car. 2. The driver showed up with windows down, music blaring. 3. The driver was barefoot. 4. The driver had to remove a baby seat and make room in the trunk for us and our luggage. 5. The driver had to stop and get gas because his tank was empty. After filling up, he went inside the convenience store to buy an energy drink. During this time, we waited in his car, uncomfortable and agitated. We had a flight to catch (obvious because of our destination) and I told him that when he was looking for a gas station. 6. The driver drove with the windows down and music blaring. He sped, bobbing and weaving his way through traffic while changing playlists on his phone. He steered with one hand so he could use the other to motion to the beats of the music. I appreciate he wanted us to get to the airport quickly, but his maneuvers on the interstate would be considered dangerous by most people and certainly by Lyft standards. My fiancee and I could only hope we'd make it to the airport safely. The ride lasted almost 40 minutes. In the end, we made it to the airport on time and in one piece, but it was not an enjoyable ride. When it was time to rate my ride, I gave the driver 2 stars (generous?) and submitted a condensed version of the above feedback to Lyft. Lyft responded almost immediately to me via email with the following: "Hi Daniel, I'm following up on the incident that you reported regarding your driver. I'm so sorry to hear about your experience. Please know that we are not taking this report any lightly. You did the right thing in reporting this driver. I agree that at no point should a driver be doing other activity once a ride is requested. We also do not tolerate drivers who use different vehicle other than what is approved on the platform. Safety is our highest priority, we want every Lyft experience to be a positive one, and we want you to be comfortable with every driver that picks you up. What the driver did does not align with our Communty Guidelines, and your feedback have a great impact to his account standing, which may lead to his removal from the platform. I immediately called [name redacted]'s attention to warn him about this, so we can make sure that this incident doesn't happen again. We are continuously educating drivers on how to deliver 5-star ride experiences to valued riders like you, and hearing this feedback surely helps us where to focus our improvement with this driver.I can assure that you will no longer be paired with him, and your report will remain anonymous. Thanks again for letting us know about this. Please do not hesitate to ask if there's anything else that I can do for you. Best, Janet Lyft Support help.lyft.com" Thank you, Lyft, for the prompt reply. I did not receive a refund, credit, discount, or anything like that (not that I was expecting one, but just FYI). In Philly, this ride was the exception. All of our other rides were fine and sometimes great. For example, our ride with driver Roeun was terrific. 5 stars -- friendly driver, clean car, fun conversation, good driving. I have noticed that on average, the Lyft drivers' cars in Philly are older and not as nice as the cars in the South; specifically, Atlanta and Nashville. Lyft drivers in the South generally drive newer cars, which is nice. This is not the case in Philly, also Detroit, and to a lesser extent, New York/New Jersey, and the Bay Area. I'm guessing it's closely related to the cost of living in these areas. The lower the cost of living, the nicer the cars. In the end, because of this one memorable experience (for all the wrong reasons), I give Lyft in Philadelphia 2 stars: "Meh. I've experienced better." read more

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January 22,2024 I called day in advance to schedule ride ( pick up) at 8:30 am today. I received a message Lyft was looking for driver at around 8:15. waited till 8:45. No driver. Cancelled ride . Had to walk 3.5 miles to get home. Thanks a lot Lyft!!!! Will never use nor recommend your service !!!! Worst customer service I have ever experienced. read more

Fort Lauderdale Airport. Again I was screw by Lyft. The driver never show up. I contacted him several times and I had no idea where he was. I had to cancel and take a taxi. this is the 3rd time this happened to be with Lyft. Last year at the same airport the Lyft driver never showed. I contacted her and she was lost. how can you be lost in an airport if you are a Lyft driver. Two years ago a reserved a driver to pick us up at our hotel on Captiva and no one ever showed. luckily our friend who had a later flight was there to give us a ride. 3 strikes and you out. read more

Yall are giving the option for safer rides and women/queer drivers as a preference, and I have only had weird men who don't stop talking to me and asking about my boyfriend in my old profile photo. don't offer a service if it isn't going to work. I have tried resetting that setting multiple times and I live/commute in Philadelphia. there is no way the only drivers in this city are men. read more

I just gave up Lyft forever. The customer service are ridiculously hard to contact and email after email, message after message with no solution. Some of the drivers don't know how to read a GPS and wait 3 blocks away, turn on that they've arrived, then say they got stuck in traffic :-( I ended up walking home. Pending authorization temp charges never drop from your card for a no show driver. It's just too stressful to stay with them. I'm with Uber now and will stay with them. read more

if I could give ZERO stars I soooo would. I was charged for a ride the a paid for a. WEEK in advance just for lyft to tell me THE DAY OF that my transaction was canceled. NO SHIT IT CANCELLED TDY BC I DONT HAVE THE 20$ anymore. Hense why I paid for it A WEEK IN ADVANCE. There is NO direct number for support that I could find and the " help" on the app was utterly useless. They waited a full 5 days to complete the ttransaction. calling it a pending purchase. I've had pending purchases before but not any that took 5 days to complete. not to mention there is no mention of the so called pending purchase on my card histor. I've never been more unsatisfied in my life. do not get the sums ass app. These ppl are just out for your money. I now have no ride to work and money lost read more

This review should have zero stars but it wouldn't post without at least selecting one. Watch out for scams. Lyft driver in Philadelphia submitted a fraudulent Damage report on our account for $150 when no damage was done to her vehicle during the ride. No details of damage provided, no photos provided, no proof provided, and Lyft billed our credit card. This is a common scam! Lyft customer service is a joke as you cannot speak to a human person, only a "bot" that keeps re-typing the same 3 sentences in the Chat box. read more

I had a cab lined up for 39 bucks. They never showed and suddenly raised the price. Insane scam. I hope everyone involved in this company gets the comeuppance they deserve read more

I don't know if this is the accurate LYFT company I'm referring to. (Lyft app is Hot Pink with white letters) I used them only when I absolutely have to. They are doing whatever is needed to get more and more money. The fact that you are charged $20 as a lost and found fee when you just were dropped off as if losing an item in general isn't stressful enough to know that you have to pay more money to get your item back on top of the cost for your initial ride is definitely a reason to not worth any to use this company. To take advantage of someone during a hard time is just Low. read more

This company tends to triple charge their customers. I never had an issue where you saw one price, accepted the ride and when you accept the ride, the price is increased. Horrible! read more

Thanks to Karmena I will never use lyft again. What a rude person. They really do just let anyone drive.

They could care less about their customers. Driver is constantly tell me you can't get a hold of them for a problem. They say you go on their app to try to ask them questions and they suggest problems and have their own answers to them. 99% of the time they say it doesn't apply and it goes right to done. Horrible customer service. That's why I'm strictly and exclusively Uber for all my rideshare rides. read more

No idea why but Service of late has been subpar and really hate when take 15 min option bc need the extra time and car arrives in less than 5 mins then when waiting App says 1-2 mins away and 5-10 mins still waiting for car to show up.And don't get me started always inaccurate GPS that goes with worst route for getting on main roads oh look2d Cancelation by Driver in past 20 mins that really Great Service you should reimburse us Riders for pretty Ridiculous don't you think? Wow read more

I am appalled By their customer service. my sister an I were charged over $80 for a scratch on the drivers trunk, when we didn't even touch their trunk. customer service says there is nothing they can do. please use Uber. this company sucks! read more

I lost my phone and the lyft confirmed seeing and having it in her car but she has been reducing to return it for over 3 weeks now. Lyft is aware but keeps.takong me in circles and now my personal information has been compromised as a result. The driver asked for cash tonnring it on top of the $20 lyft charges to which I was willing to pay as I need the information on that phone. Lyft has proven to ne the most unreliable organization as fat a scusyomer issues are concerned. ​ read more

As a driver lift is horrible I get home from work didn't notice next morning I wake up I see girl in the back of my car and Lyft won't pay for it because I didn't know there was throw up in the back of my car I had to report it within 2 hours or it wouldn't get paid for how am I going to report something that I didn't see it was night time so this little drunk girl threw up in my car hid it and doesn't have to pay for it I DO.. LYFT IS HORRIBLE TO WORK FOR. I WOULD DEF. GO THE UBER WAY read more

Lyft - Transportation Near Me

My experience is in the last 10 rides have been horrible and customer services horrible as well I am in the process of switching over to Uber right now read more

I was charged $82 for a ride that never occurred bc the driver never picked me up. Lfyt AI crap customer service wont refund the money.

I have reliably used lyft for a number of years. In the past few days, I have had two bad experiences with the lyft app and customer service. Based upon my email exchange with lyft customer service, I have now deleted the app from my phone and will find a way to get by without them if this is not resolved to my satisfaction. First, I tried to book a ride to the airport several days again. The lyft app skipped the price choices and went straight to selecting lyft lux at a hefty price. I clicked on the select button below without realizing this and then saw what it had done. Luckily in that case, the ride was more than 5 minutes out and I was able to cancel without a fee. I then went and just booked a ride on uber. Second, coming back from the airport, the same thing happened defaulting to lyft lux but I hit the back button and saw my choices. I selected the lyft shared ride for $47 and waited a long time for the ride to show up. The driver called me and asked me to move from the shared ride pick up to arrivals, which I did. A long time later, I was picked up. Then, I noticed that I was charged $57, which was the upfront price for a non-shared ride. It took me a long time to figure out how to complain and when I finally did, the guy replying by lyft email is insisting that the upfront lyft price for a shared ride was $57. I know that this is false. There seems to be a problem with their app and I have now deleted it from my phone. If I end up paying the extra $10, I suppose I have no recourse but to just be done using lyft and to look for alternatives. But this experience is something I consider to be completely unacceptable, even if they are a large company with the power of a duopoly. read more

Drivers are not friendly! Tamirat in the greater Philadelphia area charged us for a late fee when we were getting into the car at the allotted time. Also, tried to rip off customers with lost and found fee. Left keys in his car, waited until he could drop off the keys based on his schedule, and we gave extra cash as a thank you and was rude proclaiming "this is not enough", when he most definitely knows Lyft charges a $20 lost and found fee which was charged to me before he got the keys to us! Switching to uber! read more

As a non driver who does not own any sort of transit with wheels-no bike, no moped , no skate board, no tri or uni cycle, no Segway and most certainly no car, I adore Lyft. I have both the Lyft as well as the Uber app on my phone and find myself using Lyft more than the competitor. At least once a month, Lyft sends me notification that I have 15 to 25% off so many upcoming rides and how can I complain about that? When I am going somewhere that is a pain in the rear to reach by SEPTA or know I am going to be out until the very wee hours, I do a price comparison between the 2 ride share companies and invariably Lyft is less expensive, often not counting my discount. As for the drivers-well, they're people just like us, not automatons-and for many of them, driving is a second or third job. I always greet the driver, ask how their shift is going, and if they're talkative, it's a fun, chatty trip with laughs, sharing and insight about life and human nature. If they don't have much to say, I sit back and contemplate whatever is going on in my own life or I enjoy the scenery, as I do love being a passenger. Unless a driver insults me (never happened) or spits on me (also never happened), I always rate five stars. Life's too short to be stingy with stars you know. Having previously been in hospitality (busser, server, caterer, bartender), I always tip at least 20%, even for an $8 trip and subscribe to the saying, "Bread cast on the waters comes back 1000 times." I also wish my driver a safe shift because we all need a little bit of benediction as we go through our work day or night, right? For folks who complain about Lyft's imperfections and failings, think back 10 or 15 years ago when there were NO ride services and you were stuck in Frankford at 3:20 a.m. with no means of getting home or somewhere less-ummm-challenging. See? Lyft is not so bad! read more

I tried to scheduke a ride 3 times this morning and each time Lyft cancelled the ride. The first time the driver was one minute out and Lyft put a hold on my bank account. It is not possible to reach anyone in customer service since they did away with it. Luckily I was able to reschedule my doctor's appointment today. From now on I'll be using Uber even though they're more expensive. read more

I use Lyft to pick up my daughter from school daily. I pay $25 to be picked up from my house to the school and back home today. I get a driver whose car smells like a fucking kennel. Literally then he has the nerve to roll up his windows and lock them is hot as fuck outsideand his car stunk immediately this clown made it as if I never canceled the ride. I got out of his car a block and a half from my stop. This is on the way to the pick up. I get out of block and a half. I contact Lyft immediately this motherfucker still made it as if he was dropping me off somewhere left. Tell me I updated my destination in the app that's a fucking lie then I'm on the chat because they do not have an and his car stunk immediately this clown made it as if I never canceled the ride. I got out of his car a block and a half from my stop. This is on the way to the pick up. I get out of block and a half. I contact Lyft immediately this motherfucker still made it as if he was dropping me off somewhere left tells me I updated my destination in the app that's a fucking lie then I'm on the chat because they do not have a actual person you can talk to about your issue but they still take your money. These motherfuckers charge me $14 and change for the ride that I canceled which was cool but then charged me an additional seven dollars because this motherfucker made it as if I was still in his car after I contacted them and let them know that I canceled this ride then have the nerve to tell me that is nothing that they can do because they have researched and refunded for whatever are you crazy that sounds ridiculous but hey yesterday they send someone that smoking fucking weed in the car like this clown is literally smoking in his car and WRIGHT and I canceled that ride too, and had to go back-and-forth with them about refunding my money but definitely reported their asses to the Better Business Bureau and I have contacted my bank to get whatever refund I'm entitled to so yeah read more