Lyfy Cutsomer service is absulute useless and worthless. They have no clue what they doing. Only apologizing and saying we understand your frustrations. That is the only thing they trained to do. Lyft is Shadow banning drivers with low acceptance rate, only giving the. The trashy trip radars, which we would be working for free if we accept them. Lyft is such a scam company runs by crooks. Pure slavery. The show the queue at the airport when you wait there says 1-5 car and keep waiting and they change it to 5-11 without sending us any request. This shouldn't be legal amd they will pay for it eventually read more

Every Driver I have had were extremely nice and friendly. On time service did not have to wait long

Pet Lyft was awesome with my dog and I, and normally the privet rides I book for work and stuff are great, but Cory from Lorain canceled my ride to work in downtown Elyria the one morning, and took my money. Lyft has a no refund policy go to find out after hours at work bless my aunts heart who took me, and thankfully wasn't pointed because my manager was too tired to doc me another half point that morning . The Lyft help center has no numbers to call no email, but a virtual Al bot, who isn't human mind you, and don't understand nothing. I went in circles wanting my money back all day, well kicker finally got only $16 and some change back and then Lyft took that out of my account and refunded only $3 and some change two days later. Oh, and wouldn't try anything, because My account is locked, and I'm behind keeping it that way. Huntington don't let nothing leave my account to anyone, that I don't buy from. Don't use the subscription specials, free ride thing charges you a subscription and takes you're money. Don't recommend Cory in Lorain, he riped me off, and is now blocked. Use regular Lyft and pay high only if you need. read more

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They have repeatedly denied me rides due to my wheelchair which folds and CAN sit in the back with me. This isma violation of federal law. Theyve also discriminated against a larger woman because of her weight. She has filed a lawsuit as this is in violation of Michigan state law as well as federal. read more

This has been the worst service experience I've ever had. Every time I booked a ride, unauthorized charges kept appearing on my credit card from California. I had to repeatedly cancel these illegal charges. At first, I assumed it was a mistake, but now I've deleted the app and will never feel safe using this company again. Lyft's behavior is alarming and unacceptable. read more

I just wanted a four mile ride and was quoted $69!!!! Yeah, NO I went to Uber for same ride, it was $18. I used Lyft last month, paid 6 something and tipped the driver handsomely! But $69 dollars? Not patronizing this company again. read more

I am no longer allowed to drive due to a medical condition. My friend usually takes me around, but his car died and was in the shop. He arranged to have a Lyft driver pick us up and take us to where we needed to go. We met our driver just before our designated time and he had folders and documents all over his backseat. My friend asked him if it would be okay to move the papers off the back seat because he needed a place to sit. The driver said okay. The driver drove recklessly, wore no seatbelt, and blasted music during the drive. My friend and I were cordial with the driver and still gave him the typical 20% tip despite him not really deserving it. It was even a pretty short ride. After our ride ended, my friend's account was charged an additional $40 damage fee. When we asked about the reason for the charge, Lyft provided 3 photos as "evidence", but the photos are questionable at best. We reached out to Lyft customer service about it because the photos showed staining, but did not show which seat was stained, a timestamp of when the photos were taken, and/or even if it was the same car we were in. The definition for the "damages" that the driver claimed we caused - which we definitely did not as neither of us had any liquids or food at the time - is "$20: Minor damage such as mud, dirt, fur, food or drink residue on the vehicle seats. $40: Moderate messes such as biowaste, and large messes from food or spills, on the exterior or floorboard of the vehicle" (Lyft, 2025). As this alleged damage was on the seat, we shouldn't be charged $40 but $20, assuming that we did cause it, which again is not possible as we did not have any food or spills from any liquids. Both my friend and I had no baggage or items to bring with us either. Lyft customer service said that they reopened the investigation and determined that they will not cancel the charges. Avoid this company at all costs. They are nothing but scammers and they should be shut down. Get a lift with anybody else but Lyft. read more

My fiancee and I used Lyft exclusively during our recent trip to Detroit and Dearborn. In my experience around the country, Lyft fares are generally cheaper than Uber fares. I didn't bother to compare fares between Lyft and Uber in Michigan because both my fiancee and I each had received 25% off rides for a limited time. Supposedly, we got the discounts because we had gotten 5-star ratings. Considering we both received these discounts and didn't do anything special, I suspect they're commonplace. The promos were good for a maximum of 10 rides per user (so 10 for my fiancee and 10 for me) with a maximum discount of $5 per ride. Not bad. We took Lyft to and from the airport, between Detroit and Dearborn, and from Dearborn to Farmington Hills. We also used Lyft to get to restaurants and even run errands to the drugstore. 100 percent of the drivers we encountered were friendly, had clean cars, and got us to our destinations safely. They showed up on time and we had no issues. To give you an idea on cost, our return trip from our hotel (The Henry, Autograph Collection in Dearborn) to Detroit Metropolitan Airport on a Sunday morning cost $24.35 plus tip. The ride was 13.36 miles and took 15 minutes 49 seconds. Most of the vehicles were sedans, but we got into an SUV too. Overall, I was pleased with our Lyft experience in Detroit and Dearborn. read more

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I used Lyft for the first time and received excellent service from the driver. Howeve, Lyft had a special going for first time riders. Half off, I tried to use the offer and was denied. When I called customer service the rep, told me that didn't apply to me, I asked whom does it apply to?, after going round and round with him for 15-20, I left it alone. TERRIBLE CUSTOMER SERVICE!!!!!! along with false advertisement!!!!!!! I gave 2-stars because of my driver-Sabrina was wonderful!!!!!!! read more

Don't drive for Lyft. They don't care about the drivers. At the end of the day, you'll run your car to the ground. Then you'll be left in the cold. Lyft, will suspend your account for any slight word from a passenger. I had a passenger get into my vehicle with an open container. I asked her to get out. Well she filed a report indicating that my car was dragging on the left side. Lyft suspended my account and it's been down for two full days. I missed the Super Bowl bar scene ( which is a huge day for drivers and I've missed Monday as a result of a lie. My car is a 2021 Chevy Malibu, which I purchased brand new. My car is less than five years old. Yet I had to pay for an inspection despite the fact that my vehicle is still in excellent condition. I don't even have a dent or scratch on my car. To hell with Lyft, you'll be on pins and needles driving for these pathetic synthetic hybrids. read more

Today i chose a lyft ride from meijers to my home. Quoted 9.49, driver scott would arrive in 10 min. 5 mininto the wait lyft cancels my driver and tells me try again. Now its 35.00 with a 30 min wait. I canceled ride. Classic thieving bait switch. Not the first time they pulled this crap. Worst ride share co. EVER!!! If i could rate them with poop emojis i'd give them a perfect 5 read more

I was a driver for Lyft until someone contacted Lyft and said that I wouldnt let them out of my car and tried to assault them yet somehow they managed to get out of my car without being assaulted. They don't have any phone number where you can speak to a live person just autom messages via email. Anyone can just make up any story they want on you even if they were not in your vehicle ever and get you terminate. They protect the identity of people that can easily make up stories to get you in trouble but don't protect the driver identity from anyone lieing on the. A complete waste of time and very unprofessional. read more

They will take your money out your account and refuse to give it back. You cant speak to a live person ever

Wish I could leave zero stars. If you don't live in the city - forget it. They will only waste your time. I'm so tied of the LIES. App says "Your booked" - NO I'M NOT. I'm just in a line waiting. Multiple messages that driver info will be 1-30 minutes. Then messages to "try again later". Two hours wasted. YOU NEED TO TELL ME NO ONE AVAILABLE. That's what Uber doers. STOP WASTING MY TIME. read more

Lyft has no customer service, no phone number and never responds to email. Driver threatened me and extorted money from me. No one from Lyft has responded. Do not use Lyft. read more

they over charge me twice!! 1. they said i cancelled !!not true 2. also they claim i was a.no show!! i.was waiting for them so i could get my car fix. i was at home waiting lookin for them!!!! read more

I used lyft to take me to a persons house to get to a meeting for work instead of dropping me off at the address, i was dropped off 2.5 miles away and at 615 in the morning by myself and i had no Idea where I was at. That is along with a bad and unsafe ride with my child. Lyft says i do not qualify for a refund. Uber has always been nice and accurate. read more

Seriously what the I go to get out of my Lyft ride (door still ajar as I was grabbing my work bag) I had my right foot planted on the pavement and the damn driver started driving forward trapping the back of my ankle under her back tire read more

Lyft - Taxis Near Me

I ride Lyft twice daily to and from work. I had a driver by the name of Jasmine who drives a white ford fusion.. cancel my ride and put me out of her car and threatened to call the police if I didn't get out of her car.. she was late picking me up. the timer said driver will arrive in 3minutes. looking at her location her car was stopped for 15 minutes. I called her to make sure that the app was prop working and that I didn't miss her.. when she made it to me I was late for work! I expressed my concern. and she wanted to be combative and I refused and asked could she just get me to work. I reached out to Lyft and all they told me was I wouldnt be paired with Jasmine in the future.. unacceptable.. I let Lyft know this decision was unacceptable and I've been ignored by Lyft. just because you've passed the background checks doesn't mean your mental health is good. she clearly had a breakdown and I was the victim. and I was late for work. I'd rather use UBER instead.. terrible problem solving read more

Lyft - Beware ! A mental mess - Taxis Near Me

If you ever get a driver named Mahmoud - he has a mustache in his photo, bushy eye brows and a green background. He drives a black pick up truck. Avoid him at all cost. I think he drives around the midtown - downtown area and he mentioned he lives near the airport. He dropped my mom and I off at 1 am and then in the morning I wake up to a charge of $150 on my Lyft account for damages. As evidence he sent in photos of vomit in his car as well as food strewn around - this could literally be images of any car. This is a blatant lie. So now I have a hold on my account because I refused to pay it (my bank flagged the charge as fraudulent). I'm sure he's done this before and will do it again. Since there is no way to report drivers to Lyft on their platform I thought I'd post here. Edit: Lyft waived the damage fee after I explained to them that the driver was lying. read more

My medicare advantage plan supplies medical transportation through a service that uses Lyft. I am awaiting m second hip joint surgery - this time on the right hip. I am limited in the amt of time I can stand or sit without pain. Around 2 pm I was ready to go home from the surgeon's office. They said A driver in a white Toyota whose name starts with a T was on their way, then the driver canceled the ride, then they texted one whose name starts with E was coming in a silver Toyota, they said he was there to pick me up but he wasn't, They asked me to rate the service with him, I didn't but I would say zero since he never came, then they said a driver with the first name of E in a Black Toyota was on their way. They said he was here but he wasn't. Then they said the driver with the first initial of F in a gray Toyota was arriving in 5 minutes. But they didn't come. Then someone with the first initial S in a black Toyota. They didn't show. Then first initial A in a Buick - you guessed it - a no show. Then - the first initial P in a Hyundai - didn't come. Then first initial M in a gray Nissan - again a no show. Then first initial H in a silver Hyundai, they said he is here - no he isn't. They wanted to rate my ride with him. What ride? you guessed it - a no show. After four hours of waiting, I am in such pain and I have no ride. One comes finally. Four hours after calling - four hours later. I am in level 10 pain so the body movement it takes to get into the car makes me scream out loud. That is not in my control. Lyft thinks phantom drivers and a four wait is fine - no apology - no explanation - but look what they send me because I screamed - something I had no control over. "We've recently received feedback from a driver that you received a low star rating. Maybe your alarm didn't go off or a splash of coffee spilled on your shirt before you hopped in the car. Whatever it was, don't sweat it--we've got the tips to help you make rides a better experience for everyone. REVIEW GUIDELINES Here's what our drivers think of great riders "Good vibes make great rides." -- JENAE, MIAMI Next time you ride, remember to: Be kind to your driver Be on time when your ride arrives Treat your driver's vehicle and space with respect" Oh, I am so sorry Lyft. I have a 25-minute limit for sitting as I await my hip replacement surgery and I had to sit for 4 hours because that's the way you run your business. And my body made me yell with pain. Older people and handicapped people are such a bother for you, aren't they? Why don't your drivers just refuse to pick them up. Oh, I forgot, they do. By the way when we got to the gate to put the code in - I had to enter the hashtag and numbers in on his phone as he directed so he would know what numbers to put in as he does not know any English. He does not even know the words for numbers 2, 3, 4, etc so he can't comprehend addresses but he's driving in the 4th largest city in the US. Why don't you provide an English class at least to teach the numbers as they are part of addresses and zip codes and might be necessary to know for drivers to show up in less than 4 hours? " read more

I purchased 55$ in Lyft cash to get to work back at the end of July to use my Lyft cash it says to enter a credit card so I've entered all my cards and they deny them but can use them to pay for a ride or buy more Lyft cash it happen twice before and there team removed the feature so I could use it now I've been going back and forth with them about it I can't used the money I put on there so guess that they stole it and also couldn't get to work cause that was my ride money so cost me my job they should change there name to left cause that's how they did me took my money and left me stuck not none of the chat reps or special teams as they call them had any help for me and refuse to give me my refund or let me use it so be careful biy lyft left cash read more

As I have been waiting 2 months to get into a doctor's appointment, I have an appointment today the 13thTo be there at 9:45. I got a message from transportation saying that lyft was going to pick me up for my ride. People from lyft never got ahold of me, In any shape or form. As I contacted my Insurance to see where my ride was. They proceeded to tell me that lyft didn't pick up my ride yet. At this time it's 9 AM. Was supposed to be picked up at 8:30. My insurance helped me to get ahold of somebody from lyft. And to file a complaint would take about a couple weeks to go into affect, Said, an employee from lyft. This is the worst rider transportation company that has ever been. I would advise anybody not to use lyft, They have bad business ethics , And the business is unprofessional at the most.. Failing to communicate. And providing the ride that I was told that I had!!!! Now again another month to get in to a dr appt. That I need. Thanks Lyft read more

The Lyft drivers here do not have a problem finding me like the drivers in Miami do. James in the Kia Soul was prompt, clean car and a pleasant person to talk with. read more

Let me start by saying I have been a Lyft customer day 1, let's fast forward my home did not relocate quoted price $34.+, this is not a new pony race for whatever reason just viewed Lyft e-mail states $45.+ we are definitely having a problem Houston okay not in Houston but know anyone with a brain gets this. I have no intentions on paying the $45.+ dollar amount, that's is why until the cost within the miles of my home feel free to not let me partake with Lyft then again I/we will not call for a ride feel free to contact me so the correct amount can and will be paid. The driver was very, very kind that still doesn't mean it's okay concerning the cost. Checked lyft previous pay log airport fee $34.59 @ 19.24 miles again house did not relocate and to all a good . read more

Too bad i cant give 0 stars. for the past week every ride I had scheduled was dropped because there are no drivers. If lyft wasnt run by a bunch of cheap ass people then theyd hire more drivers to expand their company. and the customer service is a joke. a bunch of part time employees at minimum wage who think they are the smartest people in the world. read more

+17025044440 Driving for Lyft it's same thing you driving for free. It's no contact with company. For everything you need to drive to Detroit hub . Lyft can't operate like taxi. If taxi can't get a car will tell you by phone how long will ride be there. You can't connect with Lyft by phone for any reason. Even you get holdup at gunpoint Lyft don't care because no one it's there for you. I got holdup at gunpoint and was miracle to not to get killed. When you call 911 the thx to Okland Sheriff the deputy show up less on 30 sec. Driving for 20 plus min to pick a ride pay only $3 you do the math ? Worst company ever. Their logo is. Get as mush you can get. Will try to many people and make money from taking advantage of hard working people. read more

For the most part my Lyft experiences have been great! I had one instance where the driver took the loooonnng route so I made sure to put that in my review at the end of my ride... Lyft customer service responded to my review probably within the hour and credited my account with the total I was charged for the ride almost immediately. read more

Lyft driver took us for A joyride in New Orleans took us about 3.3 miles to make a 1 mile straight drive. So they could upcharge the route and take advantage of people from out of town. Tried to settle it through Lyft as an inefficient route and they did nothing! Beware! The service and can scam you! read more

Lyft - Taxis Near Me

The Lyft driver Mi license plate #, DXC1668, literally left us during the middle of the ride. We are from a California, visiting, and he literally would not take us home. I am very disappointed, as a California visitors that Michigan Lyft drovers would do this to us. I am very very disappointed. I am a Lyft driver as well, and all it would take was for him to CANCEL if he did NOT want us to drive us home, as visitors. I cannot believe Lyft would allow people like him to drive in a very busy city read more

A Lyft driver came all the way to my house to take me to Ohare airport Looked at me saw I was black and refused to let me get in his car...I almost missed my flight cause I had to call another driver and the ride went up from 37.00 to 58.00. I called Lyft explained how I was discriminated against and they refuse to give me my money... I will never use Lyft again and I encourage others not to stand for discrimination of any kind in this day and age use your dollar to speak for you!!! read more

I wasn't a passenger. I was leaving the airport when one of your drivers cut me off and slammed on his brakes like I was tailgating him. So I tried to avoid him by getting in the next lane. When I did i noticed his window was down. So I rolled down my window to tell him to stop driving like an ass. But before I could say anything He  threw a glass travel mug of hot coffee at my car it hit the top of my door which broke and went all over me and the inside of my car.. I got the first 4 numbers of his license plate before he could turn and speed off. His car was either a black caddy or a Chrysler 200 or something like his plate number was DRG 7767 or DRG 7737 it happen on Middlebelt Rd right before Van born Rd in the city of Romulus Michigan between 6:50 - 7:01, A. M. The driver had just dropped someone off at the airport . He was an African American  guy. I'm well aware that you guys track all your Driver and I have given you enough info for lyft to resolve this issue. So I sent lyft a message they replied and it said there's nothing they can do at this time thst I didn't provide enough info for them to find the driver. That's a bunch crap. Everyone knows they track the drivers and they know who got picked up and where they got dropped off at. read more

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Beware!!!! Lyft will try and bait you into an upgrade by displaying the difference that the upgraded vehicle will cost instead of the total fare the upgrade will be. Stupid me. I ordered a basic Lyft ride the other night and was prompted to upgrade by implying that the difference between the fares would be around 10.00. From 32 to 42 dollars. However to my surprise they billed me 42 dollars MORE than the basic Lyft fare I was quoted and did not issue a refund or a credit. They do not quote the different fares as Uber does. Instead they bait you into an upgrade for what you think is a small amount if you don't read the fine print you are out of luck. Craig W read more

I used to advocate for using Lyft until I received an extra charge because it was raining buckets and the inside of a driver's car got wet. I had no way to open the door without rain coming in. It was the heaviest rain storm I've ever experienced. They refused to refund me. Therefore, I think others should be made aware of the poor customer service and rapport this company has. read more

If I could give zero stars I would! Lyft charges your account and allows the drivers to cancel the rides. The driver was 4 minutes away, and all of a sudden the app goes back to saying an hour wait. This service sucks! Where are the cab services? Way better than this crap! read more

I will never use this service again. I used it to take my son to work and Lyft took it upon themselves to charge my credit card $25 as well as the $10 it took to use the service. They said that they were going to refund the money back, but that has not happened then I found out that my credit card was charged another $25, before they refunded the other money. So right now, my son's ride cost me $60 to go 2 miles for 3 days. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Jacquie read more

Do not rely on Lyft for a future, time critical pickup! An airport ride, for example.. I had one booked for next day at 4:15. At 4:15 we got a text saying the car is 20 minutes away. Ok, we can more or less live with that. Then, ten minutes later, new text from new driver - 20 minutes away. Now it's already 4:30, no news, we're getting nervous, flight leaves at 6 am. We tried to call that driver. He knew from nothing, was not even on the way! We were forced to take our own car, park at the airport. Cost still unknown, but will be hefty. Just btw, I've used Lyft at other times, midday, etc. No problem, good service. But for an early next day time critical ride? Never again. read more

The Lyft company lied to recruit me. I was told that I would get a $500 bonus for being a new driver. All I needed to do was get 100 rides in my first 30 days. Well I did that, and then was told I didn't enter a promo code on my application. My application was done over the phone. A Lyft employee either lied about bonus or neglected to give me the needed code. After spending 2 hours on the Lyft help line, talking to 4 different reps, I was told that they would extend the 30 days and I could drive another 100 rides for the promised bonus! Like I am going to fall for that again. I had multiple issues starting out as a new driver, they never once responded to an email, and I was left on hold when I got a rep on the phone. I WOULD NOT recommend anyone driving for this company. read more

Two canceled rides after waiting twenty minutes! We then requested an Uber! I will never use this app EVER again!!!!

Had many pleasant rides with lyft in Detroit and will definitely use again. All drivers have been courteous and reliably fast . read more