DISCLAIMER:
This review is based on my experiences in delivery only (off Deliveroo) - I haven't actually physically been inside the establishment so can't speak on atmosphere, etc.
OK - I used to *love* Lyalena. We would be extremely satisfied with just getting bowls of Lamb Shawarma over rice when the marinated juices of the lamb seep into the rice itself. Those were the days and why I'm giving 2 stars instead of 1.
We ordered 3 bowls of Lamb Shawarma over rice and only ended up getting 1. OK - annoying, but let's give ring. We initially rang Deliveroo who apologised for the inconvenience blah blah blah and passed onto the restaurant that 2 were missing.
We then rang the restaurant to confirm our order to ensure that everything was fixed just in case. We spoke with a lady who said that they were making our ONE shawarma now. We said no, 2 were missing from the original order. She adamantly REFUSED to make 2 even though we paid full price for 3 and only got 1! Excuses were that the restaurant was busy and they weren't going to fulfil our order.
Pretty annoying when a restaurant messes up (understandable) but then refuses to own up to mistakes. read more