Disappointing experience. The ring woman who greeted me was Abrupt, rude, and refused to do an American. Half hearted attention. Will not return. read more

The owner was very rude to me when I contacted her about being dissatisfied with my nails on 07/01/23. I typically do my own pedicures, but I decided to treat myself to what I thought was a luxury nail salon. I was dissatisfied and the nail technician seemed really anxious and nervous. I did inform her that I would post a review. Use this at your discretion, I'm never going back there myself. You have one time to show me who you are. Here's a quote from the owner, "My shop my policy." It didn't set well with my soul. This place doesn't deserve my money. Customer service matter! read more

I went to Luxy Nails in the shopping center on 231 North. i walked in and one lady rudely asked me about my mask( this is after state restrictions have been lifted- July 2021). I said I left it in my car, but didn't they have one they could give me.? She gave me one. I do not have a problem wearing the mask. I completely understand their concerns and I respect their policy. However, as she is telling me this, I saw 2 Customers already in there with no masks. Four customers came in after me with no masks and not one word was said to them. This is what upset me. Even one of the workers wore his mask underneath his chin! Also, the same lady who asked me about the mask later waxed a customer's eyebrows without her mask on nor the customer. This is very close proximit. The service was okay, but did not did spend as much time on the removal of dead skin as other times I've been. But, after being embarrassed by the worker when clearly I was the only one on whom they chose to enforce their rule, I will most likely choose another salon. read more

We got the basic pedicures and our nails look great!! My lady was so attentive and paid so much attention to detail! My massage was great too!! read more

I went in to have my acrylic nails trimmed and filled in. I am pleased with the service I received. The place was nice and clean and I only waited for a few minutes. read more

Luxy Nail Spa - Nail Salons Near Me - Dothan, Alabama

Great friendly people. They were very accommodating and treated me well. I didn't have an an appointment and walked over after I got my Starbucks from target (right next door). They had me in right away. They speak English and Vietnamese and aren't talking loudly to each other. They are good people. read more

Luxy Nail Spa - Fish enjoying a sip of my coffee - Nail Salons Near Me - Dothan, Alabama

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I think the establishment was understaffed. Also left me with a rash on my foot. So doctor bill plus medication plus itching plus embarrassment equals no stars. Heres a tip... clean your stuff! read more

Luxy Nail Spa - Never again - Nail Salons Near Me - Dothan, Alabama

Walked in without an appointment. Received beautiful and relaxing pedicure. Then had an acrylic fill with gel polish. All professional and clean. I drove across town first because of the poor reviews here. This one was right near my hotel and far exceeded my expectations! The better reviewed place across town I actually walked out of! read more

I was in town for a wedding and needed a mani/pedi. I read the negative reviews, so I asked friends where I should go and both recommended Luxy's. There was a crowd but no waiting on Saturday morning. Randy did an excellent job with my pedi and gel nails. Very friendly. The place was clean and the price was fair. If I am back in town I'll go back there. read more

Horrible service they completed my pedicure way to fast!!! I feel like I might even have a ingrown toenail now . They barely even used the cuticle nippers etc will never go here again for the prices are expensive and they do low quality work for a spa pedicure... read more

Not worth the time. Kept pressuring me to get a deluxe pedi and mani. I said no repeatedly. Poor massage, poor pedi and mani. She didn't exfoliate my feet. With my mani I asked her not cut at the top of my nail bed. She didn't use cuticle remover and barely pushed my healthy skin back. (That's healthy skin they cut off at the top and I don't like that) Then b/c I was with a friend I asked if I could stay in the massage chair to which she said no go under the dryer. Most places if you get a pedi AND mani you get a little bit of a discount.....not this place! Won't be coming back! read more

Continuing from my previous review - After the lady spoilt my nails and ruined it, I was in so much pain for a week that I had to go to the dermatologist to check if my nails were permanently damaged. The dermatologist said, "the lady was very brutal to your nails". "It will take months for your nails to recover". Absolutely not worth it. Their business needs to be shut down. read more

Was out shopping and decided to get my nails did and walk in didn't have a long wait. Good service and loved my nails, want to get a pedi later this month might used them again for that and a fill in. read more

I'm visiting family in Dothan from New Jersey so this place was the closes to me and I couldn't believe how expensive they are I mean jersey is so much cheaper, so anyways I Went there today for a manicure and pedicure, and explained to the lady I only want gel manicure and regular pedicure and she kept asking me why not gel pedicure and I said no couple of times and I had to tell her I know she understood English very well so stop asking me the same questions over and over, then when I came home I found out that the owners were arrested for animal cruelty and I believe it because they are very rude and mean people, it's disgusting!!!!!!! read more

First time here & will NEVER return. Very laxed service. Entire staff was more interested in the soccer game on TV than providing quality service. read more

Great people - Very kind and accomodating - We always know we can get in and out quickly. If you want a relaxing time, get the more advanced service. read more

Have been going there for several years and my last visit about two years ago I got a horrible fungus on my big toe from a pedicure and lost the whole toenail. Have not been back since. Very disappointed because I really liked the salon and the employees were nice :( read more

Very rude and didn't want to fix a nail that broke today 01/18/2017 that I just got put on 01/14/2017. Cindy was her name and if she's there run. They started speaking their language and I still didn't care as long as they fixed it for free. I will NEVER return and if you want a place that stands by their work DO NOT GO HERE!!!!!! She also said it was my fault not hers but would fix it and I replied " had you simply put enough acrylic on the nail it wouldn't have broken from the start. I am a General Manager and have NEVER seen such a place where they say these things to you. My full-set was $35 so yes ma'am you will and did fix it for free!!!! read more

I went to Luxy when it first opened years ago and it was a great experience! HOWEVER, I went a couple of weeks ago to get a simple manicure. An older woman did my nails. During the process, she answered her cell phone TWICE. Then, she rubbed my hands and arms with a Bath and Body Works lotion... she did not ask me if I would like the scent or If I had an allergy. After getting my nails done, I sat up under the dryer... there were a few people who were almost done with their manis, and the older lady who had done my nails, came up to me only about 5 mins after I was at the dryer to tell me that I could go now (I HAVE NEVER HAD ANYONE DO THAT) I usually sit up under the dryer for 15-20 mins. I left, a little irritated. Not even 10 minutes later, I messed up 2 nails BECAUSE THEY WERENT COMPLETELY DRY! 2 days later, every single nail was messed up and my manicure was chipping. I felt like I had basically donated money to Luxy Nails. Not to mention that the store is GROSS. There was an open package of Oreos and chips right beside one of the nail stations(where there are chemicals) It was a mess and SO unorganized. That will be my last time to ever visit Luxy!!! read more

Be aware of this nail salon! They do not know how to do nails. Got a set of acrylic nails, and they started lifting two days later. Terrible job. Understaffed. read more