I made an appointment on their online appointment system more than 24 hours before the service (gel mani and regular pedi, nothing complicated) and I specifically made sure I picked a specific nail tech who had good reviews on Yelp and Google. 45 min before my appointment I get a phone call and text from the nail salon - I was in the shower so couldn't respond. No voicemail but the initial text had been unsent, and in a new text I was told to disregard and to come in as planned.
I came in and I was given a totally different nail tech who I had specifically not picked simply because they didn't have experience. I then had a very sub par pedicure, with very unevenly filed nails , and poorly applied polish. I specifically wore flip flops to make it easier for the salon (so I wouldn't need the cheap and wasteful kind of salon flops) but instead of putting ANYTHING on my feet she told me to just walk barefoot over to the manicure station from the pedicure chair, across the room - what?!? So the entire manicure I'm sitting there barefoot, with my lotioned feet on the ground underneath the manicure table where numerous dirty shoes had been. So gross. The manicure was better, but polish was very poorly applied, with the sides not being fully done.
When I went to checkout the price was still the same (85 dollars pre tip - which are prime prices for mani pedis - worth it for experienced techs but not in this case). I paid, left, annoyed - on the walk back to the hotel I caught a glimpse of the pedicure and realized she hadn't fully painted the tops of two toes - so I went back. She had left, another girl who worked there agree they looked bad. The salon called the woman so she'd come back - she did - she then proceeded to say it was basically my fault because my toe nails were cut too low before I got there (???) and that she could file them down so the white wouldn't be showing. Ok, why didn't you do that before? Of course, once she reshaped them and applied new polish they were fine. Should have been done from the beginning, and why are you blaming the customer for your initial shortcomings?
I would have expected this type of service had I booked this new nail tech (for context - she told me this was the first time she put gray polish on nails - just to show how new she was...) but I specifically booked someone else. I understand that issues occur from time to time with scheduling issues (from chatter in the salon I gathered that the girl I had scheduled with had double booked and they called the new girl to come in so they didn't cancel...me), but I should have been told in advance I was being put with an entirely different, less experienced nail tech before my appointment. I would have ask to reschedule to get someone else.
Definitely won't be back here and if you are making an appt online and they don't know you - make sure you call to confirm you want this specific person because it appears they ignore you preferences when you book online. read more