Just wanted to send a shout out to everyone at Grand Subaru in Bensonville for the support they…read moreshowed me when purchasing my second Forrester from them! Love my Wilderness choice and Jorge in Sales and Joe from the Services department were a part of my decision. The kindness from the finance officer was huge surprise and Ty! Since purchased, I'm just waiting for an appointment to review the electronics in the car even though a handbook is of course, provided. What did I have to do to receive a Subi Bear? Thanks Again! Best, Denise

I had a terrific experience buying a Crosstrek from Julissa. I'm clueless and they were patient and…read moreextremely helpful. I didn't feel anything shady was going on, I never felt pressured, and I left much smarter than I was when I arrived. I also LOVE my new car. Hopefully the service experience is equally awesome! (the service waiting area looks really nice)

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

If I could give zero stars, I would…read more I don't know what is more impressive - this dealership's ability to waste a customer's time or their complete disregard for basic professionalism! After confirming that a vehicle was available, taking it for a test drive and expressing clear intent to purchase, I completed my paperwork - giving my social security and basic information, clearly, I was ready to purchase the vehicle. While my paperwork was being completed, another salesperson was showing the vehicle to another couple that arrived after me. Then, they took it for a test drive. I asked my salesperson, "why are they taking my vehicle on a test drive?" He responded, "no worries, you were here first and you are first in line to purchase as long as the numbers make sense". My salesperson went to submit my application, then returned to take my keys to inspect my possible trade-in. The other salesperson returned with the other couple and was working on their paperwork. We were sitting at the next desk so I could hear a good portion of the conversation. My salesperson went to check on my paperwork, and he said as soon as they have some "numbers to review" we would continue. Next to us the other salesperson was already talking about "can I get a commitment". The other salesperson left then returned and started talking about how much their payment would be and the terms of the contract. I said to my salesperson, "how are they talking terms and I haven't gotten any type of deal?". My salesperson went to check. In the meantime, the people next to me shook hands and rang the stupid bell to indicate a vehicle sold. I then finally received an alert from my credit service that my credit score was just pulled. Then, my salesperson returns with Paul Johnson (BDC Manager). Paul sits down and says, "we are so sorry, the vehicle has sold". I said, "you sold that vehicle from under my feet" and Paul said, no that didn't happen. I said, "I was here first, test drove first and clearly stated I wanted the vehicle". I stood up at this point, and he asked me to move to another desk, away from the people that had just bought my vehicle. Then, Frank Herrera (Sales Manager) came over to us and he again said, the vehicle has been sold. I asked, how can you sell the vehicle I made clear intentions to buy, Frank started to say something about having 3 different Finance Managers. I said, "my salesperson said not to worry because I was here first and I test drove first and stated I wanted to buy the vehicle". I said, "you didn't want to sell us the vehicle, I see want's happening, you gave preference to the Caucasian couple and didn't even run my credit till 2 minutes ago". Frank said, "no that isn't it, I'm Mexican". I said, "that is exactly what happened, I was here before that couple arrived, I test drove and made my intentions clear, and my credit didn't get run till minutes ago when their deal was already done". As a side note, I have an excellent credit score and can buy any vehicle on their lot cash, if I choose to do that. Frank tried to patronize me and asked, "what else can we show you, what are you interested in", my response," I told you what I wanted to buy, and you sold it from under my feet". Frank then stood up, shook my hand and scurried away from the situation caused by his sales team. Let's be clear: this isn't just poor communication - its outright DISRESPECT. If a dealership can't manage something as simple as keeping a serious buyer as a priority, what does that say about how they handle financing, paperwork, or post sales support? Trust is everything in a purchase this big, and they shattered it before I even got the chance to sign anything. What really stands out is the complete lack of accountability. No apology with substance, no attempt to make things right, just a shrug and "these things happen type attitude" - a quick obligated handshake and scurried walk to exit the situation, as if my time and effort meant absolutely nothing. There are plenty of dealerships out there that value customers and operate with a basic level of integrity. This Ford dealer is NOT one of them! Save yourself the frustration and take your business somewhere that understands the concept of honesty and respect.

Went in for an oil change only. They included an inspection, but the rep at the service counter…read moresaid the tech couldn't check pressure on one of the dual rears, couldn't get the outer wheel off. Through incompetence they destroyed one of my rim covers (makes the wheel look like it has 8 lug nuts). No apology, tried to get the service manager to call me back. Nada.

The owner Aaron is a great guy, super transparent, honest, and never scams like a lot of other…read moremechanics do. He's a guy you can actually trust! I bought a car from him and absolutely love the vehicle -- he made the process smooth and straightforward. All around, fantastic business. I will be bringing my car back here if it needs maintenance!

I needed to find a replacement vehicle, and I was pleasantly surprised to find that there was one…read morethat matched my price and model desired available for sale at Centerline Automotive. Aaron was great to work with and he offered a 1 year warranty on the vehicle (he told me that he offers that on all the vehicles he sells). I am very happy with this company and recommend if for most vehicle repairs.

Good experience overall. Would come here again for sure.... Asha is a good sales person.read more

Customer Service is really disappointing. I went in with my…read morepartner and from the beginning the sales man were looking at us up and down in a very bad way, not welcoming at all. We felt out of place , we had to come up to sales people to asks for a showing and further questions and were told that what cars they can show us and give us information on and which ones not . Gabriel helped us , Very rude and not helpful at all. I was told "I can't show you the vehicle" in one I was interested in . Also when I went into do a test drive the salesman was very like go this way go that way and when I asked if my partner can test drive it he replied with a very loud sigh and said "ok" like if we were going on a long trip . It was like we were bothering him . Perhaps he had a bad night but personal stuff shouldn't be going into work . Also Jaime is not welcoming , one of the guys that was in there when we walked in , looked at my partner and I up and down in a very bad way . Instead of being helpful and welcoming . We need to do better

We went through Swap Motors and couldn't be more smooth. Would definitely go through them again…read more They don't low ball you like all the others.

Was very impressed by this business. Made selling my car very easy, and offered a fair price…read more They were at least 10% above Carvana and well above the many dealers that throw out low-ball offers when you are selling a car. Paid off my loan via their dealer's online portal and gave me my equity on the spot in cash, at my own bank. (A cashier's check would also have been fine.) Ask for Ozzy Sanchez or his associate Kyle. This is a great way to securely, quickly and fairly sell your car!

First of all, I have to say it was a great experience purchasing a car from Studio Vroom. It was…read moreeasy and fast. I was looking for a very specific car, namely a newer white exterior, black interior Volvo XC90 T5, with low mileage and Apple Carplay. I searched for one that would meet my budget. I found a car from Studio Vroom in Illinois, but it was far from my location in Southern CA. However, after I had a video chat with Mike and Steve, I was confident about going ahead with the purchase. The transaction and shipping was very smooth, and they never charged me any awkward additional fees for anything except for some options I asked for, like a dash cam. Mike recommended a mirror dash cam for me which is one of my number one favorite features on this car now :) It not only records the front and rear views, but also gives me a wider view behind me than my rearview mirror did. It also still works great even if my back seat and trunk are filled with passengers or stuff I'm hauling. At night too! A couple of nice services they added were a ceramic coat on the outside surface, and sanitized with ozone sterilization inside. Mike also had some basic maintenance done before shipping the car to me, like replacing the cabin air filter and having the oil changed at the Volvo dealership. You know you're on the right hand when they take care the car like their car. Overall it was a great experience and I love my car! I strongly recommend Studio Vroom to anyone looking to get a new car.

Studio Vroom is a Rare Gem! I enjoyed the great privilege…read morerecently of purchasing a 2012 Mazda MX-5 Grand Touring Special Edition from Studio Vroom in Chicago. From first phone call to after-purchase communications, Studio Vroom treated me with great care, professionalism, and efficiency. I can honestly say I have never enjoyed buying a car more. Although that certainly has something to do with the magnificent roadster itself, it has more to do with the attention Michael and Steven took to ensure everything went as smoothly and perfectly as it possibly could go. I live in northern Minnesota, a plane ride away from Chicago. I was willing to make the trip for the right car and the right deal. Michael helped me ensure it was both of those things by promptly providing all the information I asked for, and by arranging a virtual inspection of the car via Zoom. During that inspection, he took the effort to show me the few tiny blemishes in this well-preserved 10 year-old car, like a few paint nicks and scratches, and minor curb scuffs on a wheel. He showed me the engine compartment, focusing on key details like common leakage areas etc., and also showed me the underside of the vehicle, pointing out the untarnished bolt heads. After this thorough remote inspection, I quickly checked the vehicle's Carfax report and made a commitment to purchase the car. Michael accepted a nominal deposit, which I paid electronically, and then he provided a provisional bill of sale. I booked a flight to Chicago for the following week, and Michael thoughtfully offered to pick me up at O'Hare Airport. In the subsequent days, he stayed in regular contact, sending email every day or so with updates on things like the (very reasonably priced) extended warranty that I'd asked for, on top of the dealership's 15-day powertrain warranty. Throughout our communications Michael was genuinely personable as well as efficient and responsive, even to the point of responding immediately to a couple of late-evening emails. This helped me stay assured all was well, and Studio Vroom wouldn't dream of selling the car out from under me. The big day arrived, I caught my flight, and true to his word Michael promptly picked me up at O'Hare. He drove us to Studio Vroom's location just around the other side of the airport, where the car was waiting along with all the papers ready for my signature. (While I was there, he also showed me some of their other cool cars, including his personal MX-5 NA drift car; I might've guessed I was dealing with a Miata enthusiast!) I eagerly handed over the cashier's cheque that I'd brought with me, and Michael handed back three sets of keys and the 30-day registration. Within just minutes of deplaning at O'Hare, I was driving away in my Velocity Red Miata, complete with a full tank of premium petrol. I took the loooong way home, heading straight west from Chicago until I hit the Mississippi River, upon which I turned north and followed the spectacular Great River Road and several of its tributary twisty side-roads. This truly pleasurable route was made all the more enjoyable by beautiful weather, splendid late-October foliage, and the flawless performance and stunning comfort of the MX-5. Every mile made me smile wider, and feel more at ease knowing Studio Vroom had delivered an excellent vehicle for a great price. Although the deal was now done, Studio Vroom kept on working to ensure my purchase was perfect. A the day after I arrived safely at home, I received email from Studio Vroom conveying information about the care and feeding of the car's finish; they'd applied a ceramic coat, and they recommended a certain brand of SiO2 wax to maintain it. Finally, they confirmed my bank's check had cleared, and the title was in the mail. As a final bonus, they shared a Google Drive location containing the high-resolution studio photos they'd taken of "Jamie" - the name the self-described "car adoption agency" had bestowed upon the roadster. With this all-around delightful experience, Studio Vroom earned my trust and my highest recommendation.

Whoever the Parts guy (@ 1:30pm 3/23/26) that was attending the counter... Top notch, friendly…read moreservice. Thanks again.

First of all, I only have myself to blame. 63 year-old woman and I did not realize that unless your…read morecar is under warranty, you never, NEVER bring it to a dealer for repairs because you will get ripped off. I naïvely thought I could trust this place because it's where I bought my Jeep in 2018. I brought it in and was very specific that there were TWO issues that needed to be repaired. They told me it would cost $225 for EACH issue they were looking at. At that point, I should've picked up my car and brought it somewhere else but once again, I trusted that at least my car would be repaired. So right off the bat no matter what was wrong with my car. I would be paying $450 for them even to look at the car . My first issue was that there was no heat. They called me and claimed that I had a dirty cabin filter. Could not have possible because I religiously take my car to Valvoline and Valvoline makes their money changing filters. Mine happens to be one they always have in stock. Service guy claimed this was the case and why my heat was not working. They replaced this filter and of course the heat still did not work. They then gave me a quote of almost $3500 to fix my heater which I declined. Then told me I had a whole bunch of small lightbulbs that were out. In the phone conversation, I told them I was not concerned about the lights. But they fixed the lights anyway and charged me. My fault again. I probably should have screamed "NO! DO NOT FIX THE LIGHTS!!" Then they claimed the wheel bearing on the front of my car were so bad that the car was "too dangerous to drive." Again I told them I had not heard anything. Recently had new wheels (not tires.. WHEELS) placed on my car at Firestone and Firestone told me this is something they would have seen. But again I was naïve so I told them to go ahead. The 2nd issue was a bad transfer case. They told me they were unable to duplicate the problem with the transfer case. I begged them to please take my car on a short drive so that they could diagnose.. it was the main reason I brought my car in and WOULD have been covered by my extended warranty. This issue had already been diagnosed by a Jeep dealer near my house but silly me thought bringing it to the dealer where I bought the car would be a better idea. I do not believe they even tried. Because the second I got back into the car, I could hear the same loud roaring sound. I picked up the car and I drive out of there after paying over $900. I still do not have heat and I still have a bad transfer case. I finally followed my son-in-law's advice and shopped around, and I am sick to my stomach because all of the local mechanics would have charged me less than HALF of what they charged to fix the so-called broken wheel bearings..And all of them quoted a third of what this dealership wanted to fix my heat. So disappointed. also, now there is a engine light on in my car that was not on before. And there's a piece of metal hanging down from underneath that was not like that before. I'm so disgusted with this place and I don't even want to try to fight them. They got me coming and going. When I'm looking for a new car, I'll be sure to go back to the North Aurora Jeep dealership that was so kind to me in the first place