THIS IS LONG AND YOU SHOULD READ IT. BUT IF YOU'RE LIKE ME AND JUST LIKE TO GET TO THE POINT, SKIP THE STORY AND JUST READ THE LAST LINE.
Please be wary of this company. I hired "LUXURY" Coach to bring guests from Toronto to a cottage pool party on Georgian Bay. Leave from Ossington Station at 10am and leave the cottage at 9:30pm. When booking they suggested that paying cash was an option to avoid taxes which I agreed to but they put the deposit to secure the booking on my credit card. The arrangement was that I was suppose to pay the driver cash at the cottage because I was the host and arriving 2 days earlier. That was fine. Out of 17 expected passengers only 7 were taken because others found a way up and had the option to take the coach back. Knowing the driver would be waiting all this time I told the booking woman he was welcome to stay in the cottage and relax since the party was outside. Upon arrival I asked a guest to invite the driver down, he returned saying "He wants his money an he'll stay in the bus". Again, not an issue to be because it's 1pm, he's only leaving in 8.5 hours! Some guests had to return to the city so they drove. My property is 20 acres, my driveway is 500 ft with a real parking lot for at least 8 cars on the first level and the same at the second level. When guest were leaving around 5 they came back to inform me the bus driver had moved into the entrance and would not let anyone leave the property. Note that he chose to trap people rather than walk down and speak to me personally to resolve "HIS SITUATION". I am 53 years old, my 4 bedroom cottage is on 20 acres with a 50ft pool. I am not trying to stiff someone out of a $1500 bill which was done so people wouldn't drink and drive. This bully, physically threatening move of taking my guests hostage to be paid made me lose it. I walked up furious, asked the driving what kind of idiot or thug does this to get paid (actually I was yelling and swearing) -- I was told he was their best driver and so great with clients and passengers. Well I guess they've hired ex-convicts for their lesser drivers if this is their gold standard. I made him get the owner on his phone and was really angry that is was the driver's tactic the tactic - the owners response was "Well this is what you agreed to". I told him to forget the cash, put it on my credit card, and make it stop so my guests could leave. I was told the deal was to pay cash and that's what it's going to be. He also told me if he had to he would get in his car and come to collect his money personally. I told him I had 30 guys with me that could turn his bus over. Dramatic but we're 30 gay guys who work out to look good but the strength really comes through if needed - it was a great laugh when I got back to the pool and told them what I'd signed them up for.
I hung up the phone and told the driver that if he didn't leave my property I would call the police. He left. A couple hours later the police showed up at my door saying they'd had a complaint about not being paid. After I told them this story and they saw a bunch of 40-50 year olds in a cottage they didn't quite understand why they were there.
I guess "Luxury Coach" is more accustom to dealing with teenager parties than executive events. Don't let the pretty leather seats fool you as they fooled me. I went against my own rules and hired something I found through google. Ask someone for a referral and you won't have this experience. I have written one review in my entire life and that was for a terrible hotel in Thailand. I have better things to do. But this was such a bad experience that it would irresponsible not to share. I had a "calm" second call from the owner - who got gangster and threaten to collect his money and who can't be directly contacted through the website. As I client I expect a written email formal response to an awful situation, not calls from the Sopranos. I'm writing this because this disaster was on June 18th where I offered to make the full payment on my visa. On the 19th I got a call from the owner who would, AGAIN, not take my Visa for payment. He wasn't rational, he wouldn't discuss it like a professional and I literally told him I would speak to him and deal with it in the city when I returned to the city on the 23rd. As expected, the calm guy who wanted to be paid got upset when I wasn't delivering cash. But I see today (on the 20th) that my credit card has been charged for the full amount. I don't care they got their money for terrible service and behaviour I have never experience in my life. I am paying the $1500 so I can write about my experience.
Instead of resolving an issue that never would have escalated if his driver had 5 seconds of sense to walk 50ft and speak me, this would never have happened.DO NOT HIRE THIS COMPANY. THEY DO NOT HAVE THE PROFESSIONAL CAPABILITY THEY CLAIM TO DEAL WITH THE SIMPLEST ISSUE. IMAGINE IF YOU HOSTED 30 CLIENTS read more