I found this med spa on Instagram and decided to reach out after seeing their posts. I made an appointment for Thursday at 11:00 a.m. Unfortunately, from the moment I arrived, I was disappointed by the overall experience.
When I walked up, the outside of the building looked unkempt, with trash and spider webs. I also struggled to figure out which door I was supposed to enter because I was never given any instructions through Instagram.
As soon as I opened the door, I immediately heard a child screaming. I looked around and saw a random mannequin, medical robes hanging from a free standing rack, walkie-talkies, a small wooden divider, and a wheeled mopping bucket simply left out in the open. None of it looked professional or welcoming. First impressions are everything.
I then sat down on the white couches, which were visibly dirty and covered in stains and hair. The first girl who greeted me was actually just casually walking by and heading into another room. There wasn't a lobby or front desk area with someone ready to welcome clients as they walked in.
She asked if I had an appointment, but there didn't seem to be any type of check-in system no clipboard, computer, or anything to verify appointments. She went to the back, and another lady came out(I think she's the owner). I could immediately tell she seemed completely unsure of who was there and what each person was there for.
Another woman came in about five minutes after I arrived, and she also had an appointment at the same time as me.(mind you a child is still screaming and running around). The main lady (I think she's the owner) kept asking both of us what we were there for. At that point, I had to pull up my Instagram messages to show her what I had originally inquired about. I told her they seemed very unorganized and she responded very nonchalantly.
I explained that I wanted to try one session first to see if I liked the service before committing to a package. Through Instagram, I had been told about a $650 package that could be split into payments so I could pay as I went, especially since I didn't want to pay everything upfront. Based on the package, I understood that it would come out to around $108 per session, yet I was being told the price would be $150 for one session.
She cut me off and said that one session wouldn't do anything, but I felt like she completely missed the point of what I was asking. She then abruptly turned around and walked away, taking the woman who had arrived after me to the back. Keep in mind, she never even introduced herself to me.
I sat there for about 10 minutes. Then another girl came from the back and said, "Oh, I'm going to walk you over to the back to take your payment." As she's walking me back I looked info the rooms and there's hello kitty pictures which looked out of place for a spa.
This lady didn't bother to greet herself so I asked her for her name I think she said "Ashley" I told her, "I haven't even had a consultation, and I don't know anything about this process. How am I supposed to pay ahead of time?"
She then told me to sit back down and offered me water.
At this point, everything just felt off. I didn't feel welcomed at all, and I had that gut feeling that intuition that I was going to end up dissatisfied with the service.
Overall, the entire experience felt very unprofessional and disorganized. From the condition of the outside, to the cleanliness of the waiting area, to the lack of a proper check-in process and communication, I never felt confident or comfortable.
I ultimately decided to leave because I didn't feel good about moving forward. I can only speak from my own experience, but based on this visit, I unfortunately cannot recommend them. read more