We had a sales representative come over and tried extremely hard to sell us and get us to sign right away. Unfortunately it was for the shower and bath alone , nothing else to be redone in the bathroom. Very pushy and overpriced. We never received a quote after he left. Just be cautious if you have them come out and be prepared for a hard sell. read more

The representative was very informative about the products and made us feel very comfortable about the process. Love that it is locally owned and operated! read more

I had an old cast iron tub and surround shower. I really wanted it all removed and a walk-in show installed. Chase came over and evaluated the project and worked with me to get what I wanted within my budget. Chris and Matt tore out the old tub and surround, put in backer board and replaced the feeder lines for the water the first day. They were timely and very neat. Chris and Matt returned the following day and installed a beautiful shower and even repaired the floor where the tub jutted out and the shower wouldn't cover. I had the needed floor sections. Everyone I worked with at Luxury Bath was wonderful and they followed up with my lifetime warrantee. I am extremely happy with my new shower and would recommend Luxury Bath & Kitchens to anyone that wants a professional, beautiful shower! read more

Very helpful, knowledgeable and friendly. Many options to look at. They were willing to work with our budget and offered many options to fit it. read more

They sell a cheap piece of acrylic and drain pan for a ridiculous price/profit. Purchase a shower of your choice and hire a contractor to install. You will save not hundreds but thousands. read more

We've had several issues with communication (lack of), timeliness, delays, and ultimately, an unfinished bathroom that we have to get another contractor to complete. Luxury Bath's website shows beautifully renovated bathrooms that look like they were professionally done. What we were left with looks NOTHING like anything we've ever seen on their site or FB page. We met with Rich (salesman) back in January of 2021. We explained our vision, provided pictures and explicitly stated that we wanted a turnkey, fully renovated bathroom. We thought we were all on one accord and signed a contract exciting about our soon to be "luxury bathroom". Due to COVID delays, the project start/completion was set for May, with a 7 workday timeline. When May came and went, we had not heard from Luxury Bath and it wasn't until reached out to them July that we heard anything from them, after several attempts to get a response. Our project finally started in September, again with a 7 day timeline. It took about 2 weeks to get the initial work done but another 3 months to correct issues with the design. There was a serious breakdown in communication when a major part of the custom vanity was altered without any discussion with us. Ultimately, Luxury Bath says that their works is complete as of December 20, almost a full year from the time we signed the contract. We asked for consideration for the delays but were told that they were having to absorb "additional cost" for having to fix the design problems. It's extremely disappointing that based on the cost of this "full renovation", we still have to find someone else to finish the project. Another review mentioned that the pricing is expensive and they were right. We just thought that it would be worth the investment (it wasn't). For anyone considering doing business with Luxury Bath, here are a few things to consider: 1) Be sure that if you are doing a complete remodel that you have them list every single detail of what will and will not be included in the work and be sure that the salesman speaks to the project manager and the actual contractors to ensure they all understand the design before you sign the contract. NOTE: Turnkey, doesn't actually mean turnkey. 2) Be very wary of the timelines that you are quoted. Once the work starts, you are at the mercy of Luxury Bath until your space is completed. We actually did a competitive bid for the renovation and had another company that had great rating but we went with Luxury Bath because they offered a substantially shorter timeline. 3) Communication with the company is challenging. We had to initiate all requests for any updates on delays. 4) PAINTING IS NOT INCLUDED!!! Per the owner, "We do not paint nor involve ourselves in that trade...I would encourage you to conduct a local search for well regarded painters, contact them, receive estimates, and decide which one will best serve your need." (Even though other reviews indicate that paint was a part of their projects). 5) Cabinets and drawers do not come with handles, pulls or knobs. We also had to purchase those out of pocket. 6) The final product may not look like anything you've seen on the site. It's really unfortunate that such a huge investment ended like this. It was a struggle to decide on what rating to assign. I would love to be able to give Luxury Bath a 5 star rating but the finished product fell way short. It feels like a bait and switch. In no world is this the bathroom that anyone would want to end up with (and again, it doesn't look like anything I've ever seen on their site). The experience with Luxury Bath has been one that we will never forget. If it wasn't for two sub-contractors (Chris and Alfonso) that actually did the work, the rating would be lower. Chris and Alfonso did some really hard, quality work. As just a team of two, they removed our old shower, tub, floors, built a new linen closet (which also doesn't get painted) and installed the new shower and vanity. They were on time and professional but ultimately, it was Luxury Bath that left us here. read more

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This started as a very positive experience and took a deep dive when we tried to get actual pricing on the work to be done. Most expensive pricing around. They did not work with us to bring the project to a more reasonable price. We were willing to change out our original design choices to stay within a budget. We were told they would rework the numbers but never heard back. We are going with a more reputable company with great reviews. Do not use this company they can not deliver what they promise. read more

Great work! Thanks y'all. Took my dream and made it a reality. But I hire a company I don't hire for the cheapest price, a higher for the best value. These folks proved it. read more

What should have taken 1 - 2 weeks for a bath remodel took over 4 months. The initial "installer" was careless and had no concern for quality work. I discovered when they were almost finished that they did not get any permits for the work (plumbing, general contracting, electrical), and I made them stop working until the proper permits & inspections could be done. They kept having to come back over 4 months to complete the project to may satisfication which is not above any normal standard: no cracks in the ceiling, even flooring, correct measurements, non-scratched surfaces, correct lightining & electrical. A few examples out of too many to count: 1) they installed a light switch with 3 switches. The 3rd one did not do anything & when i asked what it was supposed to do, they said they didn't know. But THEY installed it. 2) Measurement for cabinetry & sink was 6 inches too short & they just want to put a piece of wood up to make up for the difference. 3) I was asking a question if something was being done due to a buidling code and the installer said "I don't know about codes & stuff. I just do what's on the worksheet to do." 4) Instead of a heat lamp, they put in a reptile terrarium light. And the MESS they made!. 3 months later I'm still cleaning up behind them. read more

"Luxury" is a joke! I had a terrible experience with them from the beginning to the end. Low quality work, and absolutely no customer service once you sign the contract for products. Didn't hear from " designer" at all during the remodel. End result looked like bad diy project with absolutely no satisfaction from the owner, Michael. I would not recommend this company to anyone! read more

Luxury Baths & Kitchens - Worst quality drywall job ever! - General Contractors Near Me - Raleigh, North Carolina

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Overall happy with the bathroom makeover. The quality of the materials and the timeline to get things done are not worth the hefty price. Their customer service and attention to detail were not ideal, but I believe it was because of unrealistic expectations established at the beginning and they had to constantly backtrack. Measurements were off on the products installed and the installer had to think outside the box to make things work. I am excited to enjoy a leak free bathroom and have clean surfaces. read more

Luxury Baths & Kitchens - Before - General Contractors Near Me - Raleigh, North Carolina

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I can't speak to the quality of their work, because I fired them immediately, before work was done. I made an appointment, and 2 days before the scheduled appointment, the calls started. It was like a horror movie. Brenda called me three times and emailed me twice in ONE DAY asking that I confirm the appointment. I had already made the appointment, and had every intent of keeping it. I didn't appreciate the harassment on their part to confirm an appointment that I ALREADY CONSIDERED CONFIRMED. They didn't even give me the time to call them back before they were calling me again. !!!!3x in one day + 2 emails!!!!. IF they had so little respect for my time, I don't doubt that they would have been disrespectful of my home and the work I needed. If they can't even manage a simple appointment, they can't manage a whole project. *Edited to add: When I made the original appointment, she kept insisting that my husband be present during the initial consult. (That should have been a non starter for me.) I had to explain to her several times that I was the person authorized to do repairs on my home, and I would be selecting materials and paying contractors, not my husband. read more

Late service and I had to keep calling to get the installation date. The contract wasn't what I ordered, I ordered a different countertop and 2 toliets and different shower accessories which were not provided. The best part was that the installer was super friendly and professional. I feel like I was taken advantage of by the saleman and the company. Another saleman had to come and confirm the flooring because part of the original order was lost. They advertised 0%interest free for the first year which is the only reason I chose them but then didnt honor that either. I gave the same review on their website but they only approve the high reviews so its not an accurate review on their site. I do not recommend them read more

This Saturday will mark 44 weeks since we signed a contract on February 13 with 'Luxury' Bath for our "5-day" bathroom remodel and it's still not completed. Due to COVID, manufacturing delays and shipping delays, work didn't even start until August 27. Since then, we've had multiple issues (wrong windows were ordered and no one noticed until they came to install them and my husband brought it to their attention; window screens were defective and our THIRD set have been ordered again; vanity wasn't what we ordered; sinks weren't what we ordered; hardware for windows wasn't what we ordered; etc., etc., etc.). Measurements were off for shower glass when they came to install, so that had to be reordered and was another 4-week delay. We've had to micromanage EVERYTHING to make sure that we receive what we're paying for, that it's the quality we're paying for and that it's installed and operates correctly. For the money we're paying for our 'Luxury' Bath, I would expect the company and management to be doing their OWN quality control instead of us having to do it once the materials are in our home and ready to install. Our experience with 'Luxury' Bath has been time consuming, frustrating and exhausting. No one from the company seems to care what the experience is like for the customer. We've sent several emails to the owner regarding our experience and he forwards them to someone else to take care of. Not once has he reached out to us to discuss all the issues we've had or to try to make things right. That speaks volumes to a customer. Lastly, I find it odd that they have only wonderful, 5-star reviews on their company website (most recently from one year ago). So, either no one has left a review for the past year or they delete ones with anything negative to say like mine did. I find it extremely hard to believe that we are the only customers who are having all these issues. If so, you would think management would care a little more about making things right or at least acting like they care. Will not be using 'Luxury' Bath again and would not recommend them. read more

We had a bathroom remodel for our master bathroom. Luxury Bath told us that they would not start the project until ALL materials were in their possession. Initially we were to have the shower installed in January 2022 but because of supply chain delays, it did not happen until April 2022 and is still not completed. We were told that ALL materials had arrived and were in their possession. When the work started in April 2022, we learned that this was completely untrue. In fact, they did not have the correct materials. I was told by the first installer that the person that measured the cabinets initially measured them in correctly and that it was the problem of the person that came to measure. That person named Brandon was fired so this could not be confirmed. Finally, I was told that the fixtures and marble had to be ordered because they were not ordered properly. Two weeks later, they came to install the marble again. I received a call from the scheduler (Kelsey) that they wanted to come at 8 AM with the materials, but that same day she told me a story that when they went to the warehouse the marble was not there. And now they would have to wait until the AM to get the marble. Now, the marble is here and the new installer says that it does not fit and it is too short. The slabs of marble sat in my house for two weeks with no one asking any questions about them. And the bathroom does not look professionally done at all. In fact, they had a fly in the marble counter top. I am extremely disappointed. read more

We contacted four companies to come out and look at a bathroom remodel project. This is not a major project, more of a face lift. Remove a tub, resize a shower larger (1-2 inches in each direction), move vanities to center on wall. Three of the companies we contacted we felt could do a good job, so it came down to some material differences and price. We chose this company. The sales/design guy was really good. Even went back and did some research on something we wanted to do to see if it really could be done. Turns out it just really isn't possible, but at least he did the legwork. It wasn't really a deal breaker, it was more of a cool feature. One of the other companies told us the same thing, so this is not their fault, the product just isn't made in the size we were looking at. Installers were great. Did a good job. Were happy to answer questions and didn't mind if you kept checking in on progress. Knew the products they were installing too. Subcontractor for the shower glass was great. Called to be sure they could come early. Put the glass where we wanted it on the threshold. Weren't satisfied with the install as a seal was kinked and a washer/shim was missing from the door, so scheduled a return visit to fix the issues. Didn't wait until we pointed out the problem, they showed us the problem. Parts were overnighted and problem solved in 2 days. The goal of the project was to fix a cracked shower wall and get things so they didn't look strange (the vanities off to one side). These were the issues we had: - Wrong vanities were ordered. Not sure how it happened because we measured counter height with the sales/design guy and he changed pages in his book to get the right ones. - Were promised a one piece white marble threshold by the owner. He said a matching grey color would be two pieces but the original was white (one piece) and we liked that break up of the rooms and he told us that one piece in white was no problem. They showed up with two pieces to install and said take it or go with metal (after they had already installed marble at the other threshold which would have looked really stupid). - We asked for a larger shower. The walls are 1-2 inches larger than the old shower, but the shower pan (which is really the size of the shower) is the same size as the old one (the new pan lines up with the markings on the old wall where the pan was). You cannot say that there is a required overhang of the material because they aren't consistent (1 inch in one direction and 2 inches in the other). - This one isn't their fault, but worth mentioning as it speaks to the quality of products they use. The sinks we got are inset cultured marble sinks. There were many manufactring imperfections. Because of the number of imperfections, the sink was remade rather than repaired on site. You would think they would check the second one before they brought it here. They didn't. Second one was almost as bad as the first, we wouldn't let them install it. The third one was finally acceptable. - Customer service isn't that great. They want as little contact with you as possible. More than once we were promised a call back that we never got. We had to contact them multiple times to get answers and updates. When there are issues like they didn't write down the correct height for the vanities or the threshold will be two pieces instead of the one that was promised, they should call. What should have been a 4 day project turned into a 6 week ordeal. All in all, it looks good. We didn't get rid of the strange look, we just moved it from non-centered vanities to a shower with a 1 inch overhang in one direction and 2 inches in the other. It is a noticbale difference. We have 2 other bathrooms and a house full of windows to get done because of issues with inferior building materials and we won't be contacting this company again. read more