We love our new iron entry doors! Our entry door is spectacular. Delivered and installed within 5 days of my order. Thanks Mary and Gary. You guys are Awesome! Thank You. read more

This is the worst company that I have ever done business with!!! At the end of August 2019, I ordered and paid a deposit on custom doors and a transom. I was promised a delivery and installation time by the end of October I was later told, after I contacted them, that there would be a delivery delay due to a Chinese holiday and the doors would be delivered on November 21st. Once again the doors never came. I agreed, to their good faith jester, to a deposit refund if I kept the order in. This refund was promised on November 4th, 27th and December 4th.The refund never happened. Then they told me it takes 7-14 days to get a refund from Amex. Which is not true. Another excuse, one time, was that they accidentally refunded the wrong customer and that is the reason I didn't get my refund. They promised to send photos of the doors, but they were never received. On December 5th I was promised delivery and installation. I waited over 6 hours for the installer. No one never showed up or called. All I got was a apology via a text from Luxurious Iron Doors. Then I was told that the doors had to be picked up from the original installer and sent to the glass shop, because it did not have the correct glass that I ordered. This is suppose to be a one day deal which has now turned into 3 days and still counting. Then I was told that the doors were not ready again, because it had minor scratches. It is now December 15th, I don't have the doors, deposit refund, or installation date. They claim on their website to be established in 1997, in fact their LLC Registration and Articles of Organization was filed on June 7th, 2019 per the California Secretary of State. When first I visited their facility, I should have been suspicious of this company, they had no inventory, no sample product, as indicated on their website. I was directed to a nearby competitor to look at their inventory to view the actual product. They seldom answer their phone. The customer service and communications is good until the order is placed then it is downhill from there. Everything that I have told has been far from the truth. I would be very cautious about dealing with this company. read more

Horrible customer service. Long story short, don't do business with this company. Many many broken promises and still no product. I ordered and payed for a door in October, it's almost Christmas and still lots of excuses and still no door. Customer service stopped after they had my money. I finally canceled the order because the driver wouldn't respond to my calls or messages and I have been getting the runaround for weeks. When is enough enough? read more

12.27.19 So, here we are, still no door. And still waiting for the credit on our credit card. We found them on e-bay, should we report this to e-bay? So disappointed in this company. My husband and I purchased a home that required renovation. Part of the renovation was to switch out the front door for a beautiful Iron/glass door. Well, over 2 months ago, we placed an order and for the past 2 weeks, we have been promised the door will be delivered "tomorrow between 10a-12p". Yeah, right. No door, no credit back on our charge card. Just feel scammed. Every time I've called them, I'm sent to voice mail. And when my husband texts, he gets the same response, "tomorrow between 10a-12n". Save your money and buy local. read more

I was seriously considering the purchase of an iron entry door for my own home from this company. Unfortunately, my boyfriend had placed an order for his doors for his home and has gone through Hell trying to get his doors installed. After having to listen to all the difficulties he had to endure and still not get the doors promised him, I refuse to entertain the thought of doing business with Luxurious Iron Doors! If asked, I will not recommend their services at all. They FAIL in the #1 rule in business, "Providing Excellent Customer Service". read more

What NB and kristin wrote is what happed to us word for word. We ordered 2 doors from them and they told us they were running late, then they were coming and that the driver was going to be at our house in an hour, then the next day, then finally they told me he was re-ordering them and shipping new doors out. Then he just stopped picking up the phone and now we are blocked and it goes right to voice mail. So upset we are not getting our doors. They blocked me and my husband phone number. Going to have to try and get our money back tomorrow. So disappointed read more

Nick is a lier. Took my deposit no response. Sketchy place. Doesn't own factory. All lies Don't use this company unless you are prepared to lose money . Everything is a lie with them read more

Great company to work with and great customer service. The shipping and installation was done on a timely manner and the prices were great. Thank you. Will definitely do business with them again. read more

ABSOULTELY AMAZING SERVICE AND WORK THEY PROVIDED! Extremely professional and knowledgeable around what the customer wants! New home? Call Luxurious Iron Doors for all of your new home doors! They will defiantly make you one Happy Home Owner!! Thank You! read more

I LOVE my new entry door!! Mary & Gary were very responsive and provided great suggestions given I'm a very indecisive person. They made this purchase and experience very easy. I would definitely recommend doing business with them. read more

Shopping for the best quality in iron doors can be hard these days. However, I came across a great place to custom order my iron doors. Everything they offer is high quality, they have great customer service and handle everything very professionally. I highly recommend Luxurious Iron Doors to friends and family, and definitely going back for my iron gates and other iron door needs I need! Thank you Luxurious Iron Doors for being so amazing! read more

Great company! Amazing service. I was referred here by a friend and I did not regret coming to this company for my iron door. The prices were very reasonable, customer service was amazing and delivery was on time. Will recommend this company to friends and family. read more

I got my iron door from Luxurious Iron Doors and it is amazing! I shopped around believe me! But no ones design and prices beat them. It created a luxurious look to our home and everyone was very understanding and helpful with what I wanted. I highly recommend them and believe me you will not be disappointed! read more

Very pleased with the excellent customer service from beginning to end. Scheduling and installation was a breeze and the finished product is amazing and exactly what we wanted. I highly recommend Luxurious Iron Doors, you will not be disappointed. read more

Amazed at the beauty of the doors. Highly recommended since the business provides good customer service as well as beautifully designed doors. read more

Same story like other people's. We ordered an iron door from them and never received the door. Ever time we call them, they will say the door is on the way. They're all scammers. Luckily, we got our money back from our credit card company. Avoid this place!! read more

Amazing service and unique choices. When I'm shopping around, I look for customer service and quality. Here, I got all of that and some!! Definitely recommending to friends and family. read more

I am extremely pleased with my custom iron doors and the customer service I received. They truly went over and beyond my expectations from the day I placed my order to installation. I highly recommend Luxurious Iron Doors to everyone shopping for custom iron doors-they are awesome! read more

Stay away from this company. I placed an order for double iron doors. Everything seemed to go fine until I gave Nick A. my deposit. Nick said I would receive a Cad drawing and door would be ready in 5-6 weeks so I decided to call and got no answer. After approximately a week worth of calls/numerous text messages and emails. Disconnected 800 number. I got a return phone call explaining they were closed for the Christmas holiday and would be back in the office January 6th and would contact me with an update as my door was scheduled to be delivered. Now I start seeing all these reviews surface because when I ordered everything was positive and I'm starting to panic. I asked for a photo of my actual door that I was told was ready, I explained my contractor was cutting my brick not to screw me and leave me with a hole in my home, he gave me the run around for days. I immediately contacted my credit card company. Then he apologizes says my door is scheduled to be shipped out on 1/13 and not to believe the bad reviews look at the positive. So I tried to because my needed the door I live in the North East with a hole in the middle of winter. 3 days later more run around excuses, no delivery scheduled, no pictures, no cad drawings and no response. I started leaving comments on their Instagram and they decided to delete my comments and block me. But then miraculously I receive a response of I'm cancelling your order. How do you cancel something that was due to be shipped that was custom order/size? I know how because they are scam artists and the door was NEVER an Order. Several days later no drawing and I tried to call again with no one answering the phone. I finally sent Nick A. a text telling him that I did not feel comfortable with this transaction and I felt that it was fraudulent. I also told him that he had no trouble corresponding with me before I placed my order but couldn't be reached after I gave him my deposit. I have contacted my credit card company and still waiting for my refund. I will be contacted local law enforcement as well because this is fraud and should be stopped. Google the address abandoned buildings no signs of any door company. You have been warned stay away from this company. I ordered a door from a competitor which now has set me back another 8 weeks who is on point Nd extremely professional. The only reason why I ordered from Nick was they had the door design I wanted and turn around time other then that he was useless to me. Don't believe him he's manipulative to make you believe they are good company and reputable. But they are NOT read more

I have heard very good things about this company. Great customer service, etc. Keep up the good work.

Same story as all the other one star reviews in google, I will share here as well, i saw luxurious iron doors selling on eBay, and called the number on their official website, Peter/nick offered to sell at a lower price if I directly dealt with him and not through eBay. I placed and order for a door end of October 2019, he went by many names, Nick, Peter, or Petros Amamchyan, and at first I thought he was trustworthy, was believable with his door knowledge, and quick to take the deposit but then after it went silent or "he will look into it" type situation. but I was fooled for months by petros who scammed me out of my deposit. We played the waiting game where each day he came with an excuse as to why the door wasnt delivered, either the truck broke down, the driver Luis had some family arrangement and couldn't make it, snow, thanksgiving break, Christmas break, New Years break, another truck problem , lift gate problem, or one customer refused to answer for 8 days so they couldn't make further delivers cause of that, each time he assured me I would get it the next day or the next and I was fooled into believing his lies...now mr petros aka nick went silent and the driver luis only texted with me and would not answer my calls... One day Luis assured me he was coming after weeks of waiting, said he was an hour away and leaving now, but he never showed up... Do not buy from luxurious iron doors, they are SCAMMERS. Beware. And google map their location, No store front, like an abandoned area... read more

Stay away from this company. I placed an order for iron doors and transom. Everything seemed to go fine until I gave Nick A. my deposit. Nick said I would receive a Cad drawing within 2 days. After 4 days no drawing so I decided to call and got no answer. After approximately 6 calls I got a return phone call and told him I had not received my drawings and he said he thought they were sent and he would resend them when he got home. Several days later no drawing and I tried to call again with no one answering the phone. I finally sent Nick A. a text telling him that I did not feel comfortable with this transaction and I felt that it was fraudulent. I also told him that he had no trouble corresponding with me before I placed my order but couldn't be reached after I gave him my deposit. I am law enforcement so I sent him pictures of my credentials and advised him I was not someone who would be scammed and I wanted my deposit refunded in full. ONLY then did I get a response saying he would refund my deposit and that if he would have known I was law enforcement I would have gotten an additional 5% off because that's what they do for law enforcement and military. and only then did he send me a cad drawing that wasn't even the scroll work I had ordered it was something he must have had laying around to try and show me he wasn't trying to scam me. After a couple of weeks and numerous excuses saying he had refunded my card which he didn't the only way I got my deposit back was after contacting his local law enforcement agency and making a report of fraud and contacting my credit card to dispute the charges. I just got through reading a review above mine and it was like I was reading my own story. If you want to go through what myself and obviously others have go ahead and send old Nick A. a deposit and wait for the shenanigans and excuses to begin. You have been warned. If he will do this to law enforcement he will surely do it to a civilian. read more