I've been using North Bay Shuttle since they were referred to me several years ago and am now…read moretotally spoiled by their outstanding service. I use them for both business and personal travel logistics exclusively. They have never missed an appointment and have gone out of their way to accommodate me when I've encountered travel disruptions such as delayed flights. During the bad winter storms of February 2025, I even changed airports for my return flight because SFO was shut down ... and they were there to pick me up in Oakland at the new time. That kind of flexibility and service is rare ... and one reason I'll never go back to the express buses. John A.

I don't usually write reviews, but given my excellent experience with North Bay Shuttle I couldn't…read moreresist! We've been using their service for years to get to and from the airport from Sonoma County. They are 100% reliable - an important feature for catching a plane! The drivers are excellent - personable, safe and helpful. I highly recommend their service.

We just got dropped off our driver Chris was very nice. We got picked up on time it was a pleasant…read moreride to the airport in very have traffic. This is definitely the way to go.

great service. last moment reservation. I was promptly picked up at Oakland Airport and swiftly…read moretransported to Marin General Hospital to attend my granddaughter's birth. Will definitely use them again.

Took the Airporter for a United flight out of Terminal 3. I told the driver when I got on that I…read morewas flying United from Terminal 3 and handed him my bag. I sat in the back while we stopped at Terminal 1 and 2, but then the driver drove right past Terminal 3 toward International. When I asked about Terminal 3, he told me it was my fault that he only stops at Terminal 2 due to construction and basically said it was my problem. For not hearing him. When we got to the International Terminal, I asked for my bag so I could get back to Terminal 3, and that's when he realized he'd actually left it on the curb at Terminal 2. We had to go back, and luckily the bag was still sitting there. For a $30 ride, this was not the experience I expected. If they are not stopping at a terminal just need to be very clear in the announcements and on their app/website.

I've used this service for years, and drivers are always courteous, but when I had difficulty…read morepurchasing a ticket online through a needlessly complicated process, I called their office for help. The manager told me with a straight face that he had "never" had a call from anyone having difficulty purchasing a ticket online. This is obviously not true, and moreover it is gaslighting the customer by suggesting they are the only person ever to have a problem with the process. It's clear their management has no customer training, and is willing to say anything. If all goes well, OK, but goodness help you if something goes wrong. Use this service at your own risk.

What's a FANTASTIC experience…read more Long story short, these guys sacred out special day after the bus rental we had scheduled from another company flaked on us in the last minute. We called in a panic on Friday evening trying to figure out how to transport 10 people to a drive in college graduation at Sonoma State. Chris arrived promptly, and took us to the campus where we got to park and take pictures. Super cool conversations and when it was time to formal he expertly got us into the best photo position. On the way home he even stopped in front of the University sign for another photo opp. Awesome experience, 10 stars.

Pricing on the website is misleading and I was overcharged. The extra surcharge for a pickup…read more "before 6:00 am" should NOT apply to a 6:00 am pick-up. And there are prices prominently displayed for shared rides, which the company told me have not been available since before the pandemic. Staff was not helpful or honest and this company seems scammy.

Excellent follow through. Fernando was very quick to get a quote. The ride was excellent, polite,…read moreon time and the car was very clean.

Simply the best. Fernando, the owner, is a great guy - very calm and smart which is great company…read morefor getting to anywhere on time and without stress. The cars are comfortable and gleaming clean. A total joy to ride with Marin Car & Limo!

I live in the deep woods of Mill Valley and I just don't entrust an Uber driver to find us. That's…read morewhy, when I had to leave for the airport at 4:30am, I called Chuck to give me a ride. It was the most pleasant ride and I like that he's got a flat fee to the airport instead of charging by the meter. On top of it all, I really had a good time chatting with Chuck...I usually plug in my headsets because I don't want to engage in smalltalk.

Was not willing to drive us even a 2 miles down the hill despite the fact we would have happily…read morepaid $50+ if it meant being at our destination (a wedding) on time. Hung up on us without further discussion.

Great, on time, reliable, easy to schedule, and a beautiful clean car. Needed a ride home from SFO…read morefor a family of 4 after an absolutely disastrous experience with UBER Reserve getting to the airport. I was worried that using a limo company instead of a shuttle company would spell $$$, but Aleks was upfront with a very reasonable fee and Jon the driver texted the morning of our flight and was waiting at the curb for us.

Alek is always on time and reliable. That's the most important thing you want from a limo service…read more His vehicle is clean and his drivers respectful.

The buses are so comfortable. I can't think of a more affordable, timely and pleasant way to start…read moremy travels.

‼App does not work, buses do not run on schedule, and Dave who answers the phone was extremely rude…read moreand disrespectful. I was stranded at SFO when scheduled bus did not arrive. Called Dave who spoke aggressively in an unbroken stream of words without letting me speak, saying things like: "I have no idea about the app it's run by a third party and I have no idea what you're looking at but your probably using it wrong" When I asked Dave to slow down and allow me to speak he sounded instantly offended and adopted an even more aggressive tone, talking over me and then hanging up abruptly. I would never consider using this company again, it appears unmanaged.

This was my first time using a car service. The experience was exceptional from start to finish…read more The owner, Claudio, was very responsive. The price was slightly lower than some of his competitors. He was at my house about 10 minutes before pick up time. He is exceptionally personable and a very good driver.

Had an opportunity to hire Luxxer Transportation to and from SFO…read more Excellent experience. Cars were top shelf quality. Claudio was a wonderful host. Timely and really went over and above when our vacation plans required an earlier return trip. Claudio was great, changed the pick up plans, no up charge and was on time. Will use this service again.

Cathie L. San Rafael, CA…read more I have used United Taxi twice for transportation to a hospital, one in San Francisco (UCSF) at 1:00 p.m. and one in San Rafael (Marin Specialty) at 6:00 a.m. The service I received was on-time and excellent. I would definitely recommend United Taxi and plan to use United Taxi again.

Had to use United Taxi once again for an extremely early flight. Nothing new to add other than it's…read morethe same great service on time and courteous!