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    7 years ago

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    KaCy J Salon

    KaCy J Salon

    4.0
    (12 reviews)

    I'm choosing to forgive the offense, but due to the fact that I chose this salon solely because of…read moreits high star reviews I feel convicted to share my experience so someone else doesn't have to endure this dishonest representation of skills or suffer the poor customer service and general lack of care. For context I called to schedule my first hair cut after 2 years battling cancer and 20 rounds of chemo. I specifically asked for someone who specialized in short haircuts/chemo hair and was assured I was in good hands. I communicated that I have been a full time performer for over 15 years and frequently have to be on stage or infront of cameras. I also explained I was wanting my hair shaped so it looked more presentable for an Air Force event. This salon left me feeling more robbed of my femininity, looks, and confidence than cancer or chemo ever did. The email exchange is with the salon owner after we spoke on the phone a little before 3 PM and I explained the situation. While she did apologize, there was a defensive, short tone on the phone. I'm including both of my emails as well as her response after they were already closed. She knew this was time sensitive and that we were leaving town early the next morning. 3 hours and end of business day passed with no follow up or solution. Google is free. I will say Lynne who I initially explained the situation to had a much kinder and compassionate demeanor than the others. Also, stress reduction is crucial for a cancer patient's health and recovery. This experience literally impacted my health as you can see in my monitor's analysis for the day. I will let the photos speak for themselves...

    I left a pretty epic review of this place yesterday that I felt like this place deserved every word…read moreof for the insane experience my sweet friend had here. My friend called me and asked me to remove it cause she loves Jesus and she felt like my review was a bit to passionately personal and she didn't want the people who hurt her to be hurt emotionally or professionally. Because I respect and love my friend I took down the review. But I still wanted to leave a one star so no one else who has already suffered the unimaginable with cancer falls victim to this place. My friend has carried her battle with tremendous grace and bravery and she was about as sad as I've seen her yesterday. If you or anyone you love needs hair care while in recovery from cancer PLEASE go somewhere that has more skilled stylists, and maybe more importantly more compassionate ones.

    Luxe Spa - eyelashservice - Updated June 2026

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