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7 years ago

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KaCy J Salon

KaCy J Salon

(11 reviews)

I cannot thank Gabbie enough and I highly recommend KaCy J Salon! I came in last-minute after…read moreabsolutely destroying my own hair with a DIY bleach and tone job AND a choppy haircut that I thought I could handle myself. I booked the day before, desperate for a miracle, and Gabbie delivered! My experience at KaCy J Salon was wonderful, and the vibe was immaculate and welcoming. All of the staff was incredibly kind and helpful with my hair emergency! The online booking was super easy and I was able to fit in an appointment last minute as a new client from out of town. I didn't feel judged at all and was instantly put at ease! The inside is adorable and they even have a boutique area in the waiting room! Gabbie is amazing-- she took one look at my disaster and somehow knew exactly what to do. She expertly corrected my color, toned everything beautifully, and even fit in a cut and transformed my uneven chop into a cut that looks intentional, polished, and gorgeous. She LITERALLY turned an orange/purple ombré into a natural blonde!I walked out feeling like a completely new person. She even offered other treatments I didn't add to the schedule if I wanted them. Not only is she incredibly talented, but she's also so kind and reassuring -- which is exactly what you need when you're sitting in the chair feeling like your hair is beyond repair. I honestly don't know how she pulled it off, but I'm so grateful I found her. I'll be booking with her whenever I travel in town from Virginia! If you've ever need your hair done wonderfully, or have a hair emergency, trust me, Gabbie is the stylist you want. She's an absolute lifesaver and an artist!

I'm choosing to forgive the offense, but due to the fact that I chose this salon solely because of…read moreits high star reviews I feel convicted to share my experience so someone else doesn't have to endure this dishonest representation of skills or suffer the poor customer service and general lack of care. For context I called to schedule my first hair cut after 2 years battling cancer and 20 rounds of chemo. I specifically asked for someone who specialized in short haircuts/chemo hair and was assured I was in good hands. I communicated that I have been a full time performer for over 15 years and frequently have to be on stage or infront of cameras. I also explained I was wanting my hair shaped so it looked more presentable for an Air Force event. This salon left me feeling more robbed of my femininity, looks, and confidence than cancer or chemo ever did. The email exchange is with the salon owner after we spoke on the phone a little before 3 PM and I explained the situation. While she did apologize, there was a defensive, short tone on the phone. I'm including both of my emails as well as her response after they were already closed. She knew this was time sensitive and that we were leaving town early the next morning. 3 hours and end of business day passed with no follow up or solution. Google is free. I will say Lynne who I initially explained the situation to had a much kinder and compassionate demeanor than the others. Also, stress reduction is crucial for a cancer patient's health and recovery. This experience literally impacted my health as you can see in my monitor's analysis for the day. I will let the photos speak for themselves...

Luxe Spa - eyelashservice - Updated May 2026

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