Yes. That actually strengthens the review because it raises a fair question about why you were…read moreassigned to Shenekwa when the spa apparently identifies Kirstie with that specialty. I'd word it as a question rather than claiming anything about their staffing decisions: I booked a lymphatic drainage massage yesterday, and unfortunately, this was one of the worst day-spa experiences I've had. I've been to plenty of spas and have had lymphatic massage before, so I had a reasonable expectation of what this service should be. What makes this especially disappointing is that I explained to my therapist, Shenekwa, that my doctor specifically recommended lymphatic drainage massage to help my body decongest. I explained that this was an important massage for me and that I needed someone experienced and knowledgeable in lymphatic drainage. I specifically asked Shenekwa whether she had performed lymphatic drainage massages before and about her experience with them. She told me that she has several clients she performs them on. After experiencing the service and listening to her responses when I asked questions about lymphatic drainage, I personally find that very difficult to believe. She would give me answers, but they were vague and unhelpful and did not demonstrate the level of knowledge I would expect from someone regularly performing this specialized service. The massage itself was equally disappointing. She used a cheap-feeling aloe vera gel and didn't even have enough product to complete my massage. She actually ran out during the service and continued rubbing and massaging areas of my skin DRY. It was uncomfortable and completely unacceptable for a professional spa service. The lymphatic drainage technique and sequence also did not resemble what I have previously experienced with this type of massage. The entire service felt low-effort and as though very little care was being put into it. I actually felt worse when I left than I did when I arrived. What makes this even more frustrating is that, according to the spa's own website, Kirstie is listed as specializing in lymphatic massage. If the spa has a therapist who specifically specializes in the service I booked, why wasn't I scheduled with her? Especially when I made it clear that this massage was recommended by my doctor and that having someone experienced was important to me. Had I known there was a therapist there who specifically specialized in lymphatic massage, I absolutely would have requested her. There was also an issue before my appointment even started. About 30 minutes before my scheduled 4:00 p.m. appointment, Shenekwa spoke to my husband and told him that she was getting a tire changed and would be running late. I still arrived before my scheduled appointment because I'm always on time. When I arrived, she was already there and apparently able to start on time. I'm glad she made it on time, but since she had spoken to my husband to say she would be late, she could have contacted us again to let us know that she had actually made it back on time. It left me wondering what would have happened if I had relied on what she told my husband and arrived at the later time she indicated. Would I have then been considered late or charged for being late? Clients are expected to respect appointment times, and that consideration should go both ways. If you're going to charge premium day-spa prices for a specialized service like lymphatic drainage massage, you should make sure the therapist performing that service is properly trained, knowledgeable, and skilled in that specific technique. And if you already have someone on staff whom your own website identifies with lymphatic massage, I don't understand why clients booking that specialized service wouldn't be placed with that person. I still gave Shenekwa a $9 tip because I felt she at least tried, but the service failed miserably to meet my expectations. I left feeling worse than when I arrived, and I would absolutely never return. I've had many day-spa experiences, and I've never had one quite like this. For the amount of money being charged, customers deserve a much higher level of professionalism, knowledge, and care.

I am 22 and had my first ever massage with Dawn Hurley and it most certainly won't be my last! I…read morecame in with muscle tightness stemming from my hyper-mobility and bad posture and I left feeling like I had a new body. Dawn heard my concerns and addressed them by confirming where my muscle tightness was and focusing on those areas with a mix of heavy and light massage. There was one point where I had extreme tightness in my upper back and Dawn massaged some muscle up there and I felt it loosen the entire way down to my butt; I have never experienced a relief/release like that. I can honestly say that this massage experience changed my life as I will be seeking out that same relief from anything and everything. The atmosphere is also unmatched, cozy rooms with comfy sheets and blankets and fans to keep you at a comfortable temperature. Plus, it all ends with a heavenly head massage. 1000/10 experience, pleaseee go visit Dawn to start your day off with rejuvenated muscles!

Best brow waxing I have ever had. Staff is very professional and educated. Friendliest, sweetest…read moreladies to talk to. They make you feel very welcomed, relaxed and my brows have never looked better. The waxing lasts way longer than other salons. Have had my second visit and can't wait to return !!! The Beauty Lash Bar and Bris incredible. So thankful to have such a gem in Sumter, SC.

I had April do my lash extensions for the first time. For our two hour session, she not only made…read moresure I was comfortable the whole time, but ensured all my questions were answered and gave me all maintenance information I needed. SHE IS SO FUNNY!! The two hours I had with her flew by with the interesting and hilarious conversations we had. The best part? I got what I paid for. My lashes look MFCKIN AMAZING and I'll be booking with her again to have a great experience and end result! (I did use a filter for my photo because my skin is shit but it really does show her work!)

I wasn't sure at first but I have to say overall I'm impressed with my first visit…read more Ambiance: Absolutely what you think of for a spa, areas were clean and appeared well maintained. Calming colors and during the massage calming music. The space is larger than you think it is when you see it from the outside and nicely styled inside. Massage: I opted for a 90m massage and for the price I'm very impressed. It was relaxing and my massage therapist was good. Staff: The couple of people I came in contact with were fine. I mean everyone I saw was 20 years old tops so it felt a bit young. I'm curious to try some of there other services... I'll report back.

Amie is working magic on my 62 yr old skin. I love the facials. Her knowledge of the various…read moreprocesses and techniques make me very confident in her recommendations. So relaxing and satisfying!

A'nayja was AMAZING. I came from out of town for a half leg, underarm, and Brazilian wax. She was…read moreso professional and friendly, incredibly thorough, and did the best job. I'm coming back into town and will definitely be scheduling with her again. This is the best wax I've ever gotten.

I've been now twice for their waxing services and have to say this is quickly becoming my go-to…read moreplace. The ladies who work there are awesome and sooo detailed. I would 100% recommend.

I've been coming here to their new location for well over a year now it's such a welcoming place. I…read moreseen Tacarra from day one and she's the sweetest and most professional young lady ever, with the gift of gab which I need during my sessions to take my mind off everything. She's really good at what she does and either my pain tolerance is not very high but she's really good at the waxing, which hardly hurts. I've tried other places in the past but since this opened, I haven't gone anywhere else.

Tacarra was great! Talked to me through out the whole service. Very nice '&& genuine will…read moredefinitely book again ..

Sarah is fantastic and always does a great job! Love going to this salon. Have been going to her…read morefor years now!

I'm choosing to forgive the offense, but due to the fact that I chose this salon solely because of…read moreits high star reviews I feel convicted to share my experience so someone else doesn't have to endure this dishonest representation of skills or suffer the poor customer service and general lack of care. For context I called to schedule my first hair cut after 2 years battling cancer and 20 rounds of chemo. I specifically asked for someone who specialized in short haircuts/chemo hair and was assured I was in good hands. I communicated that I have been a full time performer for over 15 years and frequently have to be on stage or infront of cameras. I also explained I was wanting my hair shaped so it looked more presentable for an Air Force event. This salon left me feeling more robbed of my femininity, looks, and confidence than cancer or chemo ever did. The email exchange is with the salon owner after we spoke on the phone a little before 3 PM and I explained the situation. While she did apologize, there was a defensive, short tone on the phone. I'm including both of my emails as well as her response after they were already closed. She knew this was time sensitive and that we were leaving town early the next morning. 3 hours and end of business day passed with no follow up or solution. Google is free. I will say Lynne who I initially explained the situation to had a much kinder and compassionate demeanor than the others. Also, stress reduction is crucial for a cancer patient's health and recovery. This experience literally impacted my health as you can see in my monitor's analysis for the day. I will let the photos speak for themselves...

My new spa home Just moved to sumter and needed a new Lash artist. Antiqunette is amazing, she's…read moreso easy to talk to and takes pride in her work. So very happy to have found my new spot. Highly recommended... but don't be taking up all the appointments!! Lol.

From the owner: The Penthouse Spa is a luxurious and exclusive oasis of relaxation and rejuvenation, with two…read morelocations with one in the city of Sumter and our second location in Raleigh, NC. Our spa offers a wide range of indulgent treatments, including massages, facials, body scrubs, and more, all designed to help you escape the stresses of everyday life and leave you feeling refreshed and renewed. We committed to providing a truly personalized experience for each of our clients. Our expert therapists will work with you to create a customized treatment plan tailored to your individual needs and preferences, ensuring that every moment spent at our spa is a truly unforgettable one. Whether you're looking for a quick pick-me-up or a full day of pampering, The Penthouse Spa is the ultimate destination for relaxation and self-care.

I had a great experience at colonial aesthetics. The atmosphere is welcoming and the staff is warm…read moreand professional. Leah provided a wonderful faciall! She was knowledgable about product and had great advice to help me achieve my skincare goals. It was a delight to find such a gem in Sumter. Don't waste time in the drugstore trying a million different product, go straight to the professionals at colonial aesthetics!

From the owner: Healthy skin is serious business! Our goal is to protect your skin so it reflects your radiant…read moreinner beauty. Colonial Aesthetics is a full service skin care facility, dedicated to enhancing our clients' sense of well-being. If you are seeking to look and feel healthier, younger, needing more energy, and want to take an active role in maintaining your overall health and appearance, you are in the right place.

I am writing this review because people deserve to know about the experience I had at Chic Nails…read moreand Spa. While I was getting a pedicure, a mother came in with her young daughter to get a manicure and pedicure. The little girl was white. The owner began talking about how beautiful the little girl was. Then the conversation changed, and she said that when "other kids" come in, they are loud and disruptive. My friend responded that all children can be loud sometimes. The owner then said, "No, only Black kids," and went on to say they are "ghetto" and that she tells her employees to work on them quickly and get them out of the salon because they disturb her wealthy clients. I am Puerto Rican, and my husband is Black. My family is multicultural. Hearing the owner make those comments left me shocked and speechless. I froze and decided to leave because I couldn't believe what I had just heard. I had planned to return and confront the owner, but I had to travel the following day and wasn't able to. I will never return to Chic Nails and Spa. If you are Black, Hispanic, or anyone who believes every customer deserves to be treated with dignity and respect, I encourage you to consider spending your money elsewhere. In my experience, no business that expresses racist views deserves the support of the community.

Our first time here and we were pleasantly surprised walking in. The salon is lovely,…read morewe'll-decorated and we were promptly greeted. We checked in for our appointments and even though they were at 12 & 12:45 they got us both started ASAP. My technician, the niece of the owners was amazing, gentle and did a great job. The only reason I give 4 stars is that my daughter showed her technician a picture of coffin shaped nails and came out with them super squared and she has abrasions on several fingers. When i asked her about that she said the technician was very rough and hurt her. I asked her if she spoke up and she said she was scared to. That's some of her being 15 I'm sure (& I was at another table) but it's also important for the artist to recognize if a client may be younger or shy and make sure they're getting a quality experience and what they want / have asked for. These are her nails for her 16th birthday present. The owner was SUPER sweet & when she found out it was our birthdays gave us each a sweet little gift! We'll definitely come back again, just probably ask for a different technician for my daughter.

Today I met the miracle worker that is Salena. She transformed my paper bag brown colored rat's…read morenest of hair into this beautiful, bouncy, vibrant coiffure that now gently rests atop my head. My visit began with an introduction. Salena is so friendly, you're instantly put at ease discussing what cut and color you'd like. Of course I went in with pictures from Insta and Pinterest that ran the gamut from long and sleek to short and punk. After a consultation, she gave me the perfect cut and color for my face shape and skin tone. I couldn't be more pleased. It's so flattering and everyone loves it. Also, I had several inches taken off, which I donated. She educated me on the different charities and helped me make an informed decision about which one I chose. (I had only ever heard of the big charity.) There was another stylist there and she was just as friendly and welcoming. Overall, if I could give this salon 10 stars I would. I didn't realize how much a new cut and color could boost your confidence. Thanks to Salena!

I've been going to The Hair Colorist to see Lisa Jackson for years. I initially went after getting…read morean awful color job, and never left. Lisa does an amazing job, I highly recommend her!