My Verizon agent (Chris) did a fantastic job. My wife and I were happy that he is a great…read morelistener. We were able to get a great deal on a promotional offer that included new phones. Chris also helped us get our new phones up and running in no time. We didn't spend very long in the store before we had new phones with cases. That was the most pleasant experience I've ever had with any cell phone provider

I went to the Epps Bridge store with a phone that was not responsive, the manager took my phone and…read moreID and walked away. The rep that stepped over to help me told me the phone had a software problem and I would need another phone and the insurance would not pay anything. I left with my phone and went to another verizon store where they got my phone working in a few minutes. The store at Epps Bridge was the worst customer service experience I have ever had in my 27 years of using verizon

One of the worst verizon experiences that I have ever had. The "manager" is a scam artist. I went…read morein for a simple trade in and left with a new line and several add ons that I didn't ask for, not to mention no credit for my trade in. I have spent no less than 5 hours in another verizon store or on the phone with customer service trying to repair the damage that was caused to my account. It would be worth your time to drive to the Athens location for better honest service.

Sherman was absolutely superb in not only his knowledge and helpfulness, but his people skills…read more The way he went above and beyond to connect and not just complete his task. We were literally laughing the whole time and it was a wonderful experience.

Struck from my wife's plan, I put on my big boy pants (pink shorts) and went on down to the Epps…read moreBridge store, where I found Martin, a swell guy all around, so calm and kind, and he fixed me up with my very own plan. He could have made me feel foolish and naive; instead, he empowered me and now I've got this new phone I'm wondering where has been all my life. Please thank him for me and give him two weeks' vacation.

A few days ago, I had very good attention when switching cellphones…read more I was specially impressed by Matthew, the Customer Service Rep, because of his professionalism and patience. Armando Tasistro

Terrible. They transferred my number then sent me the wrong SIM card. After days of no phone,…read morethey said I could not use an Iphone6. I went with Cricket. They are owned by ATT and within 5 minutes at the store I was up and running. Its worth the extra $10 a month!!

Rudest staff and tore up my mom's phone. We were trying to swap the screen from one phone to…read moreanother and they tore up one to swap the screen from it and gave us a box of pieces of the other phones internals.

This company went over and beyond to help me with my cellular needs.They were professional and…read morekind.Thank you for helping me with my cellphone. Soraya A.

From the owner: Looking to get your cellphone repaired by a reliable and trustworthy expert? Look no further than…read morethe Cellphone Guy! Our experienced technicians are dedicated to providing you with top-notch service and getting your device back up and running as quickly as possible. We specialize in cell phone repair for all popular brands, including iPhones and Samsung Galaxy devices. Whether you have a cracked screen, water damage, or a software issue, our expert technicians have the skills and tools to fix the problem. We also provide repair services for iPads and tablets. Our focus on customer satisfaction sets us apart from the competition. We strive to provide fast turnaround times, competitive pricing, and exceptional service. Our team is committed to using only the highest quality parts in all of our repairs to ensure that your phone functions like new. In addition to our repair services, we offer phone accessories to enhance your device's functionality and protect it from damage. We provide phone unlocking services and can assist with data recovery and software updates to keep your phone running smoothly. Don't let a damaged phone slow you down. Trust the Cellphone Guy for all your cell phone repair needs. Contact us today to schedule your repair appointment and get your phone back to working perfectly!

Stopped in because of some phone issues. LaMarcus and LeeAuna assisted us. They were both so…read morepleasant, friendly and helpful! It was actually enjoyable! Highly recommend them and this location!

I don't know if I just had a random bad experience but did not feel seen or helped at all. Screen…read morewas broken, was advised that I had insurance so went to CPR, Tmobile workers kind enough to show me where it was bc could not GPS since screen was not working. Went to CPR, did not know i needed to file a claim beforehand. Ended up going back to Tmobile to just get a new phone. I was then asked to pay cash for the new phone. I haven't bought a brand new phone in years not sure if this is normal but i did not purchase a phone from that location. Incredible weird to me, the people are not bad but would have been good to know more details on filing a claim or why cash was needed.

Do not walk. RUN!!! AWAY!!!! From this store. I use to brag about how great this store was …read more.. something for everyone. Now only brand new merchandise, no more scratch and dent. They bost they can order any name but they use to have Maytag to Fisher and Paykel. Now they only seem to push Wolf and BOSCH. You can buy both of those at Home Depot. Service ... two men they are working in there actually knew truly nothing on their appliance. If I am going to buy Wolf or CAFE or BOSCH. You need to know parent company and the prices upfront without a DUH MOMENT. Lastly if you are going with this product line all are available through big box stores. VERY DISAPPOINTING DAVE and all the people I sent your way.

Sold us a refrigerator that died within 3 yrs. Unknowingly, It had already been repaired so we were…read moreunable to repair and get it working again