Kesha is one of the best: if I was to rate her it would be 100%! Very professional, kind & has…read moregreat customer service. Thank you for giving your best!

Helped us transition from att to t mobile seamlessly. Took care of transferring info from 4 devicesread more

I'm an extrovert. I love good customer service…read more Being asked NINE TIMES why I'm in the store, if I have questions, if I need any help, and TWICE by the AT&T guy to talk about my phone plan is not good service. STOP. MAKING YOUR EMPLOYEES. HARASS PEOPLE. I just want to browse. The odds of me buying anything go exponentially down with your people hovering aggressively everywhere. Because now I'm trying to look unapproachable instead of actually looking at products! I can't even tell you about prices or deals because I was SO CONSCIOUS of all the swarming employees. We were standing in a triangle, backs out, having an ACTIVE conversation, and someone interrupted. We said no thanks. THEY KEPT TALKING. then I was telling another family member that exact story -- once again in a circle -- and we were interrupted AGAIN! It was funny because of how ridiculous it was and how closely together the interruptions happened. We couldn't have been in the store more than 20 minutes. Had to leave because it was so frustrating I was afraid I was gonna start screaming, lol.

On Friday, November 14th, I ordered a TV online from Best Buy. When I arrived to pick it up, I…read morerealized the TV wouldn't fit in my truck, so the sales associate recommended scheduling a delivery. The earliest date available was Monday, the 17th. I also learned that Best Buy offers TV installation and mounting for an additional $179.99 -- which felt expensive, especially since I already have my own mount -- but I went ahead and paid for it. I was promised delivery and installation by Tuesday, November 18th, no later than 3 PM. After 3 PM, I received a call from a Geek Squad electrician informing me that he was out of the area, very behind schedule, and would not be able to complete the installation until later in the day or first thing the following morning. I had already taken off work and cancelled a scheduled appointment to be available for this install. Considering the money I paid and the time I lost, I am extremely disappointed. This was my first purchasing experience with Best Buy, and the service I paid for was not delivered. I attempted to call for support, but after being transferred multiple times, my call was dropped, and I never received a call back. No customer service, no resolution. Given that this service was costly and not fulfilled, I am requesting a discount on the delivery and installation fee or a full refund. This experience was very disappointing, and I will not be using Best Buy's delivery service again. Delivery Order #1125318213027 Reference Number: 57719092840201

Asif did a great Job on my phone repair. Only took 20 minutes. Pricing was fair. Thank you Asif!!read more

Great place very fast and efficient clean place as the guy says it will be done in 20 minutes. It…read morewill be done in 20 minutes.

We had excellent customer service with Troy. He treated us like old friends catching up. We were…read moreable to look over the products and find deals that works for our family needs. We were able to get the Black Friday deal which started on November 21st, that was a good value for us. Thank you for the great service. We will return.

It's ATT store so most people know what they need before going buy definitely a place I try to…read moreavoid . I get my phones from Apple and the warranty from Asurian sucks basically . Can't get same day, takes a lot of back and forth to get anything fixed and can't get asurian on the phone so the warranty they offer is of no value to me. People come and go here so hard to find someone with knowledge so I stay away. Just my thoughts . I don't recommend .

At first they were very busy and I had to wait about 15 minutes, after I checked in at the back…read moredesk of the store. Then the Apple instructor came to assist me in the Learning how to use the iPad. I came last year but had the regular iPad and needed the additional functions that the IPad Air had. So Jesus guided me through all the functions using Genmoji, the iPencil in Notes, and on email. So much to know and there is another update coming soon. These classes at the Apple Store are really beneficial. Thanks Jesus!

I usually go to this Apple store, and my experience is usually good but this time it was terrible…read more I had an appointment an hour before closing, my ID did not match my pickup order name, and I was told I couldn't pick up my purchase because of that. The employee then called a male employee over who told me, "This is why we have IDs." I understand it is store policy and they are doing their job, but they spoke to me in a very rude and dismissive manner. I could see the difference in the way they treated other customers compared to me. Since the issue was my name not matching, I asked if I could quickly login to change my pickup name, which would take less than a few minutes. They told me that no the store was closing soon and I could either call Apple support to change it and come back tomorrow or cancel the order, repurchase it and pick it up another day. That honestly made no sense to me that I had to do everything in such a roundabout manner because me logging in to do a name change would take less than a few minutes and there was still a solid 30-40 minutes before the store closes. I just had a simple order pickup, and it just felt like they did not want to deal with me. I changed my name on the pickup order anyway, and another employee noticed what was happening and asked if I needed help. They checked that my name matched and helped me with my order. From the time I changed my name to receiving my item, the entire process took less than five minutes, and I still left 20-30 minutes before closing. Had the first two employees helped me rather than being rude and dismissive, everything would've been resolved faster. My issue was not the employees reinforcing the store's policy but how they spoke to me in a really rude and dismissive tone. Instead of giving me a proper solution, that took less than 5 minutes, they essentially just wanted to shoo me out of the store while treating me like a nuisance. And like I said there was still a solid 30-40 minutes before closing, I did not come in 5 minutes before closing or anything like that. I want to thank the employee who stepped in and helped me. Unfortunately, I did not get their name, but I am grateful they took the time to help me resolve my predicament. I will still be coming back because of that employee, but I hope this is an isolated experience and not a consistent concern.

I left work early so i could go get the new IPhone 15 plus and get a plan too with Verizon but I…read morewalked in and nobody even acknowledged that I was there and there was 3 workers all with a customer but they couldn't have even said anything to me while 2 workers walked right in front of me twice without saying a single word. I stood there for 35 minutes and just walked out. Do not come here the workers are full of themselves and very rude. Its a shame they lost a good customer when all they needed to say is "Hey we'll be right with u".

We previously had service with another carrier and went to Verizon - Asa was so very helpful and…read moreworked with us to help get two new phones and new services/plan. I have never had a better retail experience than here - absolutely recommend them!!!

After going to two locations one closed for remodeling and the other out of business. Maybe the T…read moreMobile corporate should update open / closed locations. 3rd time is a charm. Went to this location and spoke with Tracy who was proficient at opening me an account for home internet. The process was fast and easy. The set up at home was also easy. Thanks!

I was billed for a complete month even though I switched services on the first day of a billing…read moreperiod. T-Mobile cancelled my online account and sent me a paper bill weeks later. When I went in the store TWICE to resolve it they told me they couldn't help me without a pin. I called them at their service number and got the same response. This leaves the consumer with NO WAY OF RESOLVING AN ISSUE. Congrats T-Mobile on figuring out a way to make more money. My second trip into the store I had to make it evident I was not leaving without a resolution. I literally called customer service in front of all their customers and put it on speaker. I FINNALY got one of the store reps to take five or so minutes to confirm my identity with the phone rep who then told me they would pro-rate my bill and to ignore it and wait for another. When I received the new bill, it was for the full amount. T-Mobile, you suck. You have lost my business for life.

Great experience, fast customer service, and the staff was very helpful and professional. Best…read moreVerizon store in the area by far!

Tron was super helpful. thank you! was able to get my phone up and running in minutes.read more