Formal Review of Lux mobile Service Experience
The initial quote I received for replacing the shocks and struts on my vehicle was $1,600. This was a price I found reasonable and was prepared to pay. However, due to a rear passenger airbag failure, my vehicle had to be towed to the shop, rendering it undrivable. Once the repair shop received my vehicle and began work, they provided me with a revised quote of $1,850. Interestingly, this was a price they had mentioned in their earlier estimates, but my initial understanding was that the cost would be $1,600. Despite this adjustment, I agreed to the new price and authorized the repairs.
The repair process took several days, and I must acknowledge that the quality of work was outstanding. I am thoroughly impressed with the results and have no complaints about the craftsmanship. One small detail I found slightly unprofessional was that they placed the replaced parts in my trunk instead of disposing of them. While I understand their intent--to show transparency regarding the parts that were replaced--I would have preferred that they simply discard them, as I had no use for them.
When it came time for payment, I encountered an unexpected issue. I was initially informed that if I paid in cash, the total would be $1,850. However, when using my card, taxes were added, bringing the final amount to approximately $2,057. I accepted this and proceeded with the payment.
The only truly concerning aspect of the experience was the handling of the credit card transaction. After my payment was processed, I immediately received confirmation from my bank that the transaction had gone through. However, the employee handling the transaction insisted that it had not been processed on their end. Despite me showing proof of payment, there was a delay in them acknowledging the transaction. This interaction led me to believe that they may have had past experiences with fraudulent transactions, which could explain their hesitancy. However, from my perspective, the situation was somewhat frustrating, as it felt like my keys were being withheld unnecessarily.
Despite this minor inconvenience, I plan to continue doing business with this shop. The quality of their work speaks for itself, and I am considering future upgrades to my Mercedes, for which I believe they are well-qualified. I have seen the remarkable transformations they have achieved with other vehicles, including those that appeared beyond repair, and their craftsmanship is commendable.
Ultimately, I believe that when paying for auto repairs, one is not just paying for the service but for the expertise and skill set of the professionals performing the work. This shop has demonstrated a high level of expertise, and I appreciate their work. Given my overall experience, I would rate their service at 5 out of 5 stars.
Terrance Williams read more