I've been a member of this gym for years, but over the past six months I've started going to…read moreanother location more often. The water filter machine has had an unpleasant taste for about a year now and hasn't improved. I'm not usually picky, but it tastes like metal and I would rather go thirsty than drink it. Recently, I rearranged a busy workday to attend a cycling class I had reserved and arrived on time. When I got there, there were still a couple of open bikes, yet I was told the class was full, which was frustrating. The instructor said I could wait and take a spot if others did not show, but I was not given a clear explanation as to why others were given priority over my reservation. Additionally, I've noticed some areas of the floor aren't as clean as they used to be. Overall, it's still a solid gym, but addressing these issues would make a big difference.

I'm lucky to get a gym membership with my insurance. The closest gym to my home is fitness 19…read more My husband and I went to check the facility out. We were shown around by a very nice staff member. The facility has lots of equipment and is clean. There are no showers or spa facilities. I returned on my own for a welcome. One of the trainers spent a half an hour with me explaining how to use the equipment. I felt his explanations were very good. The facility was not too crowded so he was able to give me a demonstration on most of the weight machines. Because I get this with my insurance, I chose to sign up. Although they have classes, there is an additional fee for them. In the past, I have had a membership at 24 hour fitness. Overall, I think 24 hour fitness provides greater opportunities. However, fitness 19 wins for proximity.

An Amazing experience this past weekend, thanks to Daniella in the Sales team…read more This location is prime with every feature offered, I love the convenience of having easily accessible parking and proximity to the freeway! The Cafe is also a plus for those who are commuters or always running to their next destination, as a real estate agent I appreciate having a nutritious bite before heading out. The Staff was amazingly well rounded and is there for you to help you with any questions as a new member. I would recommend this club to anyone looking for a great place to balance your fitness and self-care. Thanks Again Daniela, See you soon!

I recently moved back to Dublin from Walnut Creek. Comparing the WC Bay Club to the Pleasanton one,…read moreand this one just feels.... Dirty? Literally everywhere you go in the gym, tons of hair, dust, dirt, and mud on the floor. If you have a light colored workout set on, I imagine it would be gray at the end of the workout. There are no cleaning wipes in sight, and guests definitely are not using them. Machines smell like BO and the vibe is flat out bad. This is really disappointing to say the least. WC is so much better maintained and cleanly. Sigh

We joined when they opened and it was lovely. Now it's meh. Newer gym but they keep it SO hot. I…read moredon't want heated workouts. ALSO---they have a TON of cardio machines and not enough space for weight lifting so often you have to wait for space. The photos are misleading. In peak times there isn't even floor space to stretch. They have ONE smith machine. Leg day is always extra long because I spend so much time waiting for space/weights. Meanwhile the cardio machines sit empty (maybe 1-3 people on them ever at once) They have a TON of cardio machines. They could remove some and rearrange so there is more area for weight lifting ‍ Oh and the recovery used to be only for VIPs and by appt and now it's walk in for everyone...so we don't even use it. I haven't used it now for months. :( I spend so much time waiting that my workouts are too long to then do a recovery after! Sometimes they run out of towels, often the wipes to clean machines are empty...showers get built up with hair (shocking that people don't clean that up themselves!) It was great when it first opened but sadly has gone downhill.

Consistently clean and well kept. Although I was bummed about the removal of the basketball court,…read moreI enjoy my time here. I look forward to my workouts and it is hardly ever too crowded. I love the recovery space!

I was in need of a gym and having a pool was one of the requirements so that limited the options in…read morethe area for me that wasn't a 20 minute+ drive way so I decided to check out Equinox first and ended up really liking the vibe. The classes feel like studio classes (like barre or spin, etc.) that you'd be paying almost $200/month for without any amenities or regular gym equipment. I've been to other gyms in the past that had a lot of hm, lets just call it people watching and social hour. Folks here are definitely here to workout, do their own thing and friendly. Definitely a no judgement zone. I also had some hesitations based on other reviews about not being able to freeze or cancel membership within the first year especially if you have an injury and what not but decided to go for it anyway despite that, more on that later. Some other other gyms didn't seem to be any better based on those reviews so it probably would've been similar issues elsewhere anyway. When you initial sign up, they give you some comp sessions with a trainer (to obviously sell you personal training) but it's something I wanted to try anyway. I thought, why not, let's give it a go for a few months since I thought it would be good to get an extra boost and back into a routine. Well, a few months had passed and then I had some travel plans so I was away from the gym but then came back from my travels with a severe knee injury where I could barely walk. It sucked but I showed up anyway. Not because I couldn't cancel my membership due to the contract terms but because I needed movement for rehab. I was initially hesitant about returning to training because I felt like I wouldn't be training at 100%. And let's be real, the training sessions aren't cheap. After some discussion with physical therapist for a rehab plan, I decided to return to training with Summer and it was honestly one of the best decisions I've made. Summer programed exercises for me to supplement my PT. She has been really awesome to work with, because my program needed a lot of re-working along the way to adapt to my rehab progress. She's also open to feedback and really great with listening to my input on things that I want to work on. While I am still ways away from being 100% recovered from my knee injury, I already feel like it's night and day compared to just a few months ago. So why only 4 stars? Well, only taking one off is quite generous despite some issues with their app, specifically for training and the so-so amenities in the locker room. The app isn't the best and there were some miscommunications with it that led to a lot of frustration but the training manager Matt was really nice and made it right. The other reason for taking off the star was the amenities which they finally changed to something that smells way better. The previous products didn't smell good and it seemed like the shampoo, body wash, and face cleanser seemed like it was all the same soap in the shower. Didn't feel like there is anything different between the stuff in the bottles. It wouldn't even upset me that there was just one multipurpose wash but the same soap in the different bottles is just confusing for me. Like what's the point? Anyway, good riddance with the old stuff. I haven't tried the new stuff yet aside from the lotion that smells heavenly. I haven't been to the other locations to compare but this one is sufficient for my needs.

- I have experienced now multiple times within the last 6…read moremonths the kids club being closed and i am informed uppn arroval with my two kids. I never write comments like this hut I am very frustrated and would like this escalated to corporate. **Date/Time of Incident:** April 19, 2026 at 10:15 AM - **Location:** Equinox San Ramon - **Reservation:** I had a paid Kids Club reservation. - **Issue at Check-In:** - I was informed by Assistant Manager (Xavier) that the Kids Club would be closing at 11:00 AM, just 45 minutes after I arrived. - I did not receive any prior notification, despite having a reservation. - **Communication Concern:** - I asked why I wasn't contacted in advance; Xavier explained it was due to a staff member being out sick. - I expressed that while I understand staffing issues, I expect proactive communication. - I rely on these reservations and spend time preparing my children and traveling, so last-minute notice at check-in is not acceptable. - **Customer Service Experience:** - I felt my concerns were not being heard or acknowledged. - Xavier repeated the same explanation without addressing the inconvenience caused. - No apology was offered. - No alternative solutions or accommodations were provided. - When I expressed disappointment, I was told "that is your prerogative." - When I stated that i dont feel heard nor do i feel like that customer service is a priority based upon facts not perogative xavier repeated again that was my prerogative. When i stated are u derstanding what the meaning of prerogative was, Xavier made a dismissive comment referencing he has a 4 education . At no point has Xavier in any of my interactions with him ever provided or contributed to an idea towards a solution that could work for both the gym and member. He simply repeats what happened robotically without empathy for the member's side of the situation. - **Escalation Attempt:** - I asked to speak with a manager and was told by Xavier none were available. - I was informed the manager would return the next day. - I asked for a corporate contact number and was told by Xavier that was not available. - No alternative way to file a complaint or follow up was offered. - xavier also turned his name badge around so i couldnt see his name. - **Pattern of Ongoing Issues:** - This has happened to me at least three times within the last 6 months arriving for a Kids Club reservation only to find it closed due to staffing shortages. - Each time, Xavier has been involved. - Each time, the response has focused on staffing limitations without acknowledging the member experience or offering solutions. - **Core Concern:** - I understand staffing shortages are sometimes unavoidable. - What I do not accept is the lack of communication and accountability. - I believe it is a reasonable expectation that members with reservations are notified in advance via phone, text or email if the Kids Club will be closed. - **Impact on My Experience:** - I am wasting time preparing my children and traveling to the facility unnecessarily. - This creates a significant inconvenience as a parent. - The experience does not feel customer-service oriented nor family-friendly. - **Reputation Impact:** - Based on these repeated experiences, I would not recommend this location to other parents. - I have already begun recommending alternative gyms, such as Lifetime, to other families. - **Positive Note:** - I have found all other staff members to be pleasant and professional. - My concern is specifically with the leadership, communication, and customer service approach demonstrated by Xavier.

I swear I have a love-hate relationship with this gym. I was happy to see the hand sanitizer…read moredispensers are now working which was my major contention before. The massage chairs now allow you to scan your pass in order to start up for one ten minute session per day instead of you having to bother the front desk person to start it up. In addition, they now have a red light therapy room that runs in ten minute sessions as well. You better believe I'll be taking advantage of the massage and RLT post shift. Zumba classes still available when I decide to drop by again (you're too popular Alberto!) and no issues with the workout equipment. I also appreciate that they have a variety of channels playing so you can station yourself accordingly based on your preference.

I've been to a lot of gyms, and unfortunately this is one of the worst experiences I've had--not…read morebecause of the equipment, but because of the people and the management. The gym culture here is incredibly inconsiderate. Members regularly leave weights scattered everywhere without re-racking them, making it frustrating and unsafe for others trying to work out. There's a noticeable sense of entitlement--people act like basic gym etiquette just doesn't apply to them. What really pushed things over the edge for me was the cleanliness, especially in the restrooms. On more than one occasion, I've walked into stalls that were absolutely disgusting--unflushed toilets and, unbelievably, feces left on the toilet seat. That's beyond unacceptable for any facility, let alone one people pay to use. Management is also a major issue. The manager, Joe, doesn't seem to take complaints seriously. Calls go unanswered, and there's little to no follow-up when issues are reported. It feels like concerns are ignored rather than addressed. Overall, this gym has potential, but until management enforces basic standards for cleanliness and member behavior, I wouldn't recommend it.

This gym has an easy to use layout and is EXTREMELY clean which I appreciate…read more I really appreciate the genuinely friendly vibe I was welcomed with by the gentleman who got me all set up. I look forward to learning a thing or 2 about fitness from this gentleman that looks like he could lift 2 trucks btw lol. Oh and I also love the 100% private locked bathrooms with a shower inside one of them. I honestly couldn't ask for more. I'm 56 and looking forward to building some strength.

Thank you Team Anytime Fitness - Dee Dee, Tyler and Justus for getting the treadmills fixed! Woot…read morewoot! All 5 working again! And it's not steaming up like a sauna! Now if we could get a hip thrust machine we are golden

I am so happy that I started going to the Dublin Orangetheory! When I first walked in, I had doubts…read moreand I was thinking of canceling my membership. So I walked outside to think about it. The manager there Olivia came outside after she finished what she was doing and asked me what she could do to help me. I told her I was thinking of canceling. She asked more questions about what was going on in my life and really encouraged me to sign up for the transformation challenge. She was so supportive and I was really impressed that she followed me outside to see how she could help me. If it wasn't for her, I probably would've quit my membership and would not be where I am today. The challenge is almost over. I've been coming to the gym regularly and almost daily. I am seeing so many changes in my life positive changes. Now that I'm working out regularly, I'm stronger and faster. I'm making progress. I'm eating better. I'm sleeping better. My mind is positive and things that I found really hard to do are now relatively easy. I am so much happier and I feel so good! I cannot thank Olivia enough for reaching out to me in the way that she did. She went above and beyond for sure. I also want to rave about the coaches at the Dublin Orangetheory! I have never worked out in a place where the coaches actually remember my name and walk around and encourage me with my own personal goals. They remember what I'm working on and notice when I'm going a little faster on the treadmill or doing a heavier weight, they notice and they congratulate me and encourage me! All the coaches are great, but I especially want to say thank you to Taylor and Paul because I've worked with them the most in those early morning classes. Both of them have been instrumental in my progress! So thank you so much for the whole team at Dublin Orangetheory!!

Disappointing staff and experience. I bought a package from another location and have used a couple…read moresessions here because I work nearby. Parking was difficult and I sprinted in as the clock stuck 3:36 for a 3:30 class. Cut off was 3:35 no exceptions. Wow! I paid for the class, it's my minutes being sacrificed. Woman at the front was rude. I've taken a few other classes with them but won't be back.

New member here. Joined mainly for the basketball gym in Pleasanton. The court could use a good…read morecleaning and sweep. Also many dead spots were noticed. The bathrooms could also benefit from a good deep clean.

This review is for Chris. Such a great support representative for the company. Always saying hi…read morewhenever I come in and today had issues with my application. Was able to help me out and fix the problem in 10 minutes. Please give this man a raise! He's the reason why I'm staying with 24 hour fitness and not the competition. Thanks again!

I haven't been there in a long time and it used to be in a really exclusive club with lots of…read morebenefits and clean facilities

I am so disappointed in the San Ramon club sport swimming facility…read more I've been coming to this facility for about four months now and it seems to be that no one focuses on the pool, It is always dirty. The water is not clean. You have sand in the bottom of the pool . It's cold the water is ocean cold. this morning when I went to the pool, it was so cold that I was not able to swim in the water. I felt that I was going to get sick what is going on and when will this get fixed?

My son loves this place. They go strong the full hour (with water breaks, of course). Whatever the…read moreskill level, the kids seem to love it. My son knows he has to work in there but is super happy when he accomplishes his obstacle. Every week is different and keeps them hooked!

Highly recommend! We had our daughter's 11th birthday party here and it was fantastic! All of the…read morekids had a blast. The hosts were great and the facilities are top notch. All of the kids had fun, regardless if they were beginners or very athletic. We will be back!