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    Lux Auto Wash

    3.0 (2 reviews)

    Services - Lux Auto Wash

    Car wash

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    1 year ago

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    El Car Wash - View from Okeechobee

    El Car Wash

    (15 reviews)

    11/16/2025 When I arrived at the entrance, my Graphene and Premium features were not activated,…read moreeven though I pay for the highest plan. I had to tell the employee, and he turned something on manually -- but he still didn't activate my full package, so I ended up receiving a lower-level wash. Because of that mistake, the wash did not perform correctly. The machines are not the issue -- the problem is that they did not give me the service I pay for. What made the situation even worse was the manager, Anel Sanchez. She was rude, dismissive, and refused to listen. Instead of helping or checking what happened and gave explanations that were simply not true. Advice: Always check the lights and features at the entrance. If your premium options are not activated, you will not get the service you're paying for. Very disappointing experience for someone who comes here weekly. ------------------------------------ Al entrar, mis opciones Graphene y Premium no estaban activadas, aunque pago el plan más alto. El empleado activó algo manualmente, pero no me puso el servicio completo, y terminé con un lavado inferior. Las máquinas no son el problema; el problema es que no activan lo que uno paga. La gerente, Anel Sanchez, fue grosera, no escuchó y se molestó rápido. En vez de ayudar, dio excusas que no son ciertas. Consejo: Revisen las luces de su plan antes de entrar. Si no están activadas, no recibirán el servicio correcto. Muy mala experiencia para un cliente que va semanalmente

    I'm an active member which love to come and wash my car. First time using this okeechobee…read morelocation which is pretty new. It's beautiful from the outside with many slots of vacuums. There was no line around 7:30am which was great. First of all I noticed the final rolling buffer was wet and left a nasty haze on my glass after the drying process. Then when I went to the vacuum area, there were no rags at "ANY" of the slots. I had to walk to the attendant and then they ran out. Why is the attendant just standing there. It's 7am!!! They just opened. All the stations need to have rags!!! I was given a rag but it was soaked. I didn't have a choice but to use it but it completely left all my windshield and windows dirty. That rag was definitely not clean. Additionally I noticed my rims were still dirty which tells me the wheel scrubber is not working and no tire shine. I'm still a fan of "el car wash" and maybe it was a "off" day for them at this location. But if any manager is reading this, please do something about this. I'm soo upset as my car has this white haze and looks dirty. Come on..... it's 7am. My review will be 1 Star and just because the location is beautiful. This is unacceptable as we are paying for the service. I'm not a complainer but no rags at any station? I'll be back soon to see if you guys improve. If you do, then I'll rate you accordingly. But for now I'm completely disappointed

    Lux Auto Wash - carwash - Updated May 2026

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