Where do I start!! I absolutely love this shop. There are so many choices. Soaps, lotions, body butter, lip scrub, bath bombs, and so much more. The staff is wonderful. Friendly and they know everything about everything. I really love this company and their clean ingredients. read more

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Maybe customer service is exaggerated in LA but we came twice back to back days here to this lush in Portland, both times it was not crowded or too busy but not one sales person asked us if we needed help or had any questions. The first time I understood it was one sales person by themselves but this second time it was more than 3 and two were having a conversation by the registers, they saw me looking around for my daughters who had already walked out but said nothing even though they made eye contact please do better.... read more

Located within the alphabet streets on 23rd street you will find this store- you will definitely smell this store before you see it. I visited this location on Boxing Day for their 50% off day on holiday items- The staff was pumped, friendly and very helpful during my experience. I have never been to a store with so much energy- I think the energy of the staff really rubbed off on the customers in a positive way. I appreciate the staff during this busy stressful time. Thanks for an excellent experience. read more

Lush - Checking out the holiday boxes - Cosmetics & Beauty Supply Near Me - Portland, Oregon

The employees here are sooo nice. I came in to buy a couple of things and was checked on, but not badgered. The employee behind the counter whose name I did not catch was really kind and asked me some questions before giving me a sample of something that worked great for me and I'll be buying a full size of first chance I get. I love Lush so much. This location was really great. read more

This lush location is a must stop! It is much larger than your typical lush and they offer some really amazing party reservation options. The employee took the time to explain the events that they can hold here. I saw that they also do special release parties for their upcoming seasonal products. read more

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The staff here are super friendly and very helpful! My best friend wanted to find a last minute gift for her MIL, with sensitive skin, so we walked in five minutes before the place closed. The staff did not act putout or annoyed and they helped her narrow down the perfect gift. We kept apologizing, but they said don't worry about it! They even offered a sample example, so she could see how the product worked. I highly recommend this Lush location, because the staff is great and there are so many options for you to choose from. read more

I absolutely love Lush, recently I was looking for a mask to help me with blackheads, Chloe was the fist person to greet me and she was fantastic! she recommended mask of magnaminty I used it last night and I can't stop staring at my face lol...Chloe did a great job helping me out and also upsold me on buying a body lotion call sleepy and now I have to get the shower gel cause is just wonderful read more

How is it possible that I've never done a review of LUSH on NW 23rd?! So I've come to terms that I'm a LUSH addict yall. It's the bath bombs, the body conditioners, the dry shampoos, the soaps & everything else! There isn't a LUSH in the city we currently reside in, and of course, you can order online, but going into the store is ALWAYS an experience. They have the kindest & most helpful human beings, and I always enjoy my visit thoroughly. read more

Lush - Bath bombs GALORE! - Cosmetics & Beauty Supply Near Me - Portland, Oregon

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Jane! Thank you so much for your help selecting fun items for a Christmas gift for my friend! You went above and beyond asking about their likes, favorite scents, etc. It was so much fun chatting with you. I hope you see Wicked soon and you enjoy it! read more

Lazy Girl's Guide to a bougie day - Get yourself to a closest Lush , get all your favorite goodies and make yourself a DIY spa at home . The store is rather cute and inviting and smells heavenly . The range of products goes from bath-bombs, bubble-bars, shower gels, soaps , lotions, face-masks, body scrubs, natural hair-dyes, etc . Their face masks are made fresh and are kept refrigerated! However they tend to not last very long so be mindful of the expiration dates . They make for great gifts or for self pampering sessions . They also have a subscription service and in store pick up for your online orders which are both great options for Lush loyalists .for me going into the store makes for a more fun experience . The employees are always sweet and at times too eager to assist . read more

Lush has been a favorite of mine for over a decade when it comes to cosmetic products. What's not to like? All of the products are cruelty-free, creative, delectable, aromatic, and (most importantly) effective. Shopping at Lush is always a whimsical experience, and the staff at this location are the sweetest people. Good on you, Lush. read more

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Their COVID policies are great! They will let you in the store only wearing a mask (don't even think about taking it off to sniff the products) and after washing your hands with some good smelling one-time-use soap! Got my hands on the Cosmetic Warrior mask which is becoming increasingly difficult to find in the Bay Are and some extra moisturizing cream. read more

I have been in several Lush stores before and their products are okay. There isn't really anything I personally care for, but my daughter does like the body bars. So, while visiting Portland, we stopped by this location. Upon entering, we were asked to wash our hands. Fair enough, however we were already stopping to wash our hands when we were asked to do so. The reason this place gets two stars is because of the woman who works there. So, after asking us to wash our hands, she reminded us that we need to wear masks in the store. You have to wear masks in all stores! We all had masks on. We were the only people in the store, I was a good 20 ft away from anyone, and at one point I very slightly pulled my mask down to smell something and she immediately ran over and told me I needed to keep my mask on completely the whole time. I could not smell the item through my mask. We quickly purchased my daughter's bar and left. I would never go back to that location. read more

Lush - Kitty bubble bar - Cosmetics & Beauty Supply Near Me - Portland, Oregon

I've been in here a couple times and am bugged too much by the people working there so I won't be back. Plus, not a fan of their overpriced products. My teen daughter spent most of the spending money she had at this store for Christmas gifts, including a body scrub bar she got for me. I was looking forward to using it, to see if it lived up to the hype....but was very disappointed. I could hardly use the bar on my body when it was new....the outside was made of mostly a thick film that would not lather or rub off on my body. It sat for 3 months in my shower...getting smaller and smaller from the water running over it. I'd try to use it every now and then but it didn't actually get the "scrub" effect until it was less than half of its original size. Will not return. read more

Lush - Disappointing body scrub bar - Cosmetics & Beauty Supply Near Me - Portland, Oregon

Excellent customer service! I would give this place 5 stars solely based on this. The staff seems like they really care about you and I know at times its for the sale, but they work pretty darn hard for it. At times I may even need a little breathing room in the store. But it's also nice that they're their for you if you have any questions. I had some fantastic recommendations on scrubs and masks that saved my skin after the wear and tear of wearing foundation frequently. A salesperson was with me for a good 15 minutes testing out different scrubs. Everything smells and feels great! read more

Lush - Cosmetics & Beauty Supply Near Me - Portland, Oregon

Not only did everything smell delicious, but many of the products are formed into adorable shapes that are pleasing to the eye. I bought a few bath bubble blocks in the shape of flowers and tulips for my mother-in-law. The displays were all very well organized with chalkboard labels with the product name, ingredients and use. If you still had questions, there were several workers nearby that were knowledgable and more than willing to give you the information you needed to make a decision on whether the product was right for you. There were samples you could try yourself or get assistance with if you didn't quite know how to use it. The ingredients of the products are not tested on animals, are organic, and many are edible (most smelled good enough to eat!). If I stumble upon this store again in the future, I'm certain I will be lured into buying some more soaps and scrubs for myself and for gifts for others. This cute store has locations all over the US and Canada. read more

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They are totally on it with Covid responsibilities. Masks are required the entire time, only so many allowed in at a time, and you have to wash your hands if you want to pick something up. I normally don't like it when their customer service is right on you, but this time I enjoyed my customer service representative. Elisa is great!! Very helpful, knowledgeable, and friendly! I would definitely recommend shopping here! read more

I will only shop at Lush online now due to how pushy and aggressive the salespeople have become. I worked retail for a long time, and it is one thing to greet customers and offer help or strike up conversation about a product, it is another to march up to people and ask what they are shopping for and stand there to force an awkward conversation. I know the products very well and want to be left alone to shop. On my last visit, I almost left without my items twice due to the salespeople. I finally get the first associate to leave me alone and go to check out with my items, and the cashier loudly asks, "any face masks or lotions for later?" I find the overly pushy efforts to get people to spend more tacky and awkward and I won't be back. read more

When I think of Lush, naturally my thoughts immediately turn toward binge drinking, fancy-pants cocktails and dainty martini, party glasses. Say what? No booze and such here? This place only sells bath and cosmetic products? Yep. Just cosmetic and bath products. Ok, so how about those products anyway? Well, the first clue that this is someplace special is the enticing aroma in the air. At first glance it looks like a giant colorful confetti bomb exploded in the store, there are so many bright and colorful soaps and bath bombs, anything bath and shower related, it's here. I love that I can find products with shimmer. Anyone that knows me knows I love all things sparkly and glittery. In case you didn't know, Lush products are 100% cruelty free. Now that you know about all awesome, yummy smelling products and now that you are aware that Lush does not test on animals, go on, let loose your inner lush. Review # 107 - PDXYelp 100 challenge read more

Lush-it really is. If you've ever ventured down to 23rd and walked along the stores it's inevitable you've stumbled across lush, one reason being the playful fragrances that can lure you in from the sidewalk. Now let's get something straight, these are NOT the same smells you'd get a headache from like you would from a Bath & Body works shop. All the products are made with natural ingredients and absolutely no artificial fillers. I walked in looking for a dry-shampoo that was recommended to me and was like a kid in a candy shop. I literally wanted everything. I was immediately approached by a staff member and was asked a few questions about what I was looking for, then was shown specific products to match my description, as well as related suggested products. He even gave me a demo of the product so I could see and feel the difference. Genuine workers who genuinely like their job and want to help people-what a concept these days!! I left happy with 2 amazing bath bombs and the dry-shampoo. I can't wait for my bath tonight!! read more

Lush - Product displayed for an interactive experience - Cosmetics & Beauty Supply Near Me - Portland, Oregon

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I visited from Hawaii and I loved the display of store and workers assistance making me feel warm and excited about the many products within! My favorite item was the body washes including the nanna "yellow wash" and the honey wash (honey I dropped the kids) because of how fragrant and clean it left my body! The assistance I received by the stores. Lewks was so kind and eager to want to help me while informing me of more products based on my answers to fun questions on what I look for in cleansers. I'm proud there's such a great LUSH in a great City like Portland, OR:) Mahalo from Honolulu! -Ikaika read more

Love it here! The products at this store are always pretty awesome. I love the massage bar collection with the cinnamon one being the best for both keeping dewy and giving a massage. Bath bombs I usually get as gifts since I'm a shower person. I am sad they don't have the shower bombs anymore, they had a hangover one that was legit. Today when I went in I was given samples of some products I wanted to try out. I really like that I can go home and test things! I got the split end mender because I can carry it in my purse and also travel with it. My ends are super dry and this works to make them less haggard. I got the tan version of there stocking bar. It is legit. I like how my skin glows and also it will last forever. Very easy to travel with and I can see it multi tasking in a pinch. I also got a foot scrub that smells good and seems like it'll get my feet in order. I don't get why I was cursed with such ugly feet, but I will do my best to make em pretty. I did get a little crazy and get two make up colors gold and silver (they have other names but whatever). The colors are super pigmented and also can be used as lip, eye, eye lash, or mixed into something else. They are spendy at almost $20 each but I the quality should make it worth it. I still haven't bought the mascara from here. I will use up what I have now and then take the plunge. My eyes are pretty sensitive so it is right up my ally. Blonde girls they now carry violet shampoo. I got a sample and will rush back if it is good. Usually violet shampoos are crazy drying so this might be the winner! Someone mentioned a worker in their review and I think I had the same one. However she was the only one to offer me samples and help me find the best product for my hair type. If you feel smothered in anything you do in your life I suggest being firm. just tell someone straight up you prefer a no talking shopping experience. Otherwise accept they are doing their job. I thought she was awesome! In all if you are looking to treat yourself or someone else Lush is a great option. The place is a bit spendy but the products are great quality and last a long time. read more

Whoosh! I've actually only ever used with any regular frequency is Lush's shower jelly Whoosh!, which is a bit like if you made a jello out of soap and made it smell awesome. The experience of shopping at lush is awesome. The products are all creative and just strange enough to make you want to try them all. The staff are always kind, and the shop is clean (go figure). If you're looking for a fun, eco-friendly, and creative approach to cosmetics, check out Lush. read more

Everyone in this store in phenomenal. I come here often, as this is my go to skincare line, and I'm always consistently blown away by their customer service. As a vegan, the options for products is insane. I believe the store is 70-80% vegan friendly, and considering that they always let you sample, it's awesome to know what I should be buying. I've never really understood why people think that this shop is overpriced, considering my products last me 6-8 months so if that is the reason you've been avoiding Lush, get in there and give it a shot! read more

Lush - "Fun" bubble bar. - Cosmetics & Beauty Supply Near Me - Portland, Oregon

Their bath bombs are fabulous. However, the rest of the products are not my favorite. The workers are somewhat helpful on a slow day. On a busy day however, you may not get anything really. It's really overall lackluster service, which makes the experience not as great. One positive besides the bath bombs is the location of the store. Right in the same vicinity of Salt and Straw and Papa Haydn's. read more

Lush - Cosmetics & Beauty Supply Near Me - Portland, Oregon

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I've been to this location several times during covid, and it feels like you're being attacked as soon as you enter, with a very aggressive sales person demanding you wash your hands and really getting in your face about their protocols of keeping the mask on. I get it! She also forcefully asks what I've been doing all day. How about a gentle, " are you having a nice day," or, "please let us know if we can help you with something," instead. It's such an abrupt and loud transition into the store, that it puts me on edge each time. I probably won't go back. read more

All of the seasonal stuff is in!! So many gift packages to choose from. I have never seen so many in all the years I've been a lush shopper. The staff was knowledgeable and super friendly. They gave me samples to go. They know how to take care of their customers. read more

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Because I live in portland - and because I love things that will help me keep looking young and beautiful (lol) I LOVE LOVE LOVE LUSH. I am a Lushie. All the girls know me by name - I spend way too much money here, and I love it. I use a variety of the products that I will list below. Face : brazened honey mask and the camomile bar Hair: American cream for a conditioner and the cinnamon bar or big shampoo Lotion: charity pot (save the Sharks) read more

Fragrant amazing products, friendly service - watch out, it's easy to get addicted to Lush. I am at this point a self-professed Lushie. I live for their sales and limited edition products. I recommend coming in completely clueless, since sales associates here will easily start you off with loads of free samples and plenty of stinky bazz fizzies. Mmm, stinky soaps! read more

Lush - The Ex Factor - Cosmetics & Beauty Supply Near Me - Portland, Oregon

Awesome. Extraordinarily great customer service. Happy vibe in the store. Loved it. Got some samples and bought some stuff. Excited to find this store. Props to Stephanie. She spent a lot of time with us and knows the products very well. She showed enthusiasm and expressed a love for Lush Company and her fellow coworkers. All employees on duty were in high spirits and had smiles on their faces. Honestly, the atmosphere made me want to hangout And buy stuff!! Best best best customer service and ambiance I have experienced in a beauty product store. So when Stephanie said that Lush treats their employees very well and has high ethical standards, I believe her. The only negative things are that a lot of the products have almond oil and I'm allergic to a lot of different nuts and some fruits. Also, some things are expensive. POSITIVE AGAIN:Stephanie took it upon herself to read labels and then recommend the best products for me and for my boyfriend. She gave samples and had us test different items. She was kind, patient, and very sweet. The girl at the cash register was very great also. I didn't catch her name unfortunately. read more

Lush - Our purchases. Approximately $70.00 - Cosmetics & Beauty Supply Near Me - Portland, Oregon

We stopped in to get some items for our sons.... the sales staff was extremely friendly and helpful as well as knowledge about the products and what are in them. Our salesperson had experience in the products which lends to credibility and trustworthiness. Or salesperson did not pressure us into anything and even stepped back while we decided on what items to buy. We have LUSH back home but the no sales tax benefit in Oregon can't be beat! read more

Lush - Cosmetics & Beauty Supply Near Me - Portland, Oregon

When me and my mom come into Portland, we always make a trip to this store. My mom is a fan of the powdered body shimmer, the bath bombs, and the massage bars. I enjoy the face masks! I currently have been using the BB Seaweed mask and when left in the refrigerator, and placed on my face...the cooling sensation tingles my face. Made with seaweed, honey, and rose creates a relaxing state for me! If you are a teenager like me with skin that easily reacts to perfumes, I would recommend this face product. Did I mention there is a chocolate face mask? It smells pretty divine too. read more

Lush - Seaweed mask! - Cosmetics & Beauty Supply Near Me - Portland, Oregon

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Switched to their shampoo and conditioner bars a few months ago and still very happy with the change. I also use their toothpaste tablets for when I travel. read more

Manager is pretty unwelcoming and aggressive regarding smelling products through a mask the last couple times I have come in. Even if you comply the experience still isn't as good as the bridgeport and Washington square locations. You can tell when someone loves their job and when they don't!! read more

Lush has the strangest coolest products ever. When you walk in you feel like you are in some magical potion shop. Everything is so sparkly and colorful and smells good. The products are overpriced, in my opinion, but of course I still splurge because they are just so cool! read more

The customer service for me was nonexistent. I had multiple sales folks walk past me, ask me to move so they could get something for someone, there were 2 people helping 1 customer at one point. I wanted to buy a face mask but needed to ask questions about them so I was hanging out by the face mask bar and again, no one offered assistance but as other customers walked into the store they were helped. What made those other folks worthy of store associate help versus just walking by me and asking me to move? I'm lost. And also not buying your expensive face mask. Walked out of the store without it. read more

Omg you guys, the reason I wanna write this review is because the wonderful girls that made this experience wonderful and need to be shouted out. Jenna and Natalie. They were so helpful with just about every product my sister and I had questions on. Natalie was so amazing she helped us with testing out face creams and body scrubs. She was super gentle. Jenna was awesome. She was super informative about the shampoos and conditioners. They are the epitome of great customer service. And the funny thing is, my sister and I weren't even there to buy anything. My niece sent us to go pick up some stuff for her and the three of us leave with a bag of amazing goodies each LOL. read more

And who WOULDN'T want a slice of pumice soap that looks like Havarti? Someday I would love to go in and wander around, picking up each item, caressing it tenderly, smelling it, rubbing it all over, cracking out my instatub and bubblin it up. But I've tried several times now and I just can't get out of the place fast enough. The staff assault you. Harangue. Offend your stimulated senses while they're most vulnerable, right there in front of the coconut conditioner. Mr. Kitty brought me back a bath bomb from a business trip once. He is the kind o' cat that would happily cower behind the furnace all day than interact with too many beings, especially socially aggressive ones. So when I saw the label, I was immediately concerned for his well being. "Did they touch you anywhere that made you feel scared? You don't have to ever go back there. You're my big brave boy." Somebody grab a clipboard, hang around out front and ask how many of us have been chased out of Lush in tears, just wanting to buy some fancy soaps in peace. Hello, marketing geniuses? I'd like to get some more business trip presents again some day. Please leave my people alone. read more

With me & Lush, it was love at first scent. I adore everything in & about Lush. Everything in here smells so yummy & nourishes my skin & hair in ways that no other brand or product can. I have yet to try a Lush product that I didn't like, & I've tried many. Now, if this review were for Lush the company it would end here. But sadly, it's not. No, this review is for Lush's store, particularly the one at this location. Every time I notice one of my beloved products running low, I cringe because it means I'm going to need to set foot inside a Lush store. And stepping inside a Lush store means that I'm going to be subjected to Lush's pushy, nosy, & overly-helpful salespeople. As soon as I walk through their doors, I am inundated with three hip, enthusiastic salespeople who vibrantly say hello. I say hi back & make my way over to the shelves I frequent each time I come in. A girl with facial piercings & gelled-up hair approaches me & asks if I'm looking for anything in particular. No, I say, I know exactly what I need. She smiles & tells me that if I need anything or have any questions to let her know. I thank her. I linger at this shelf a bit before selecting my favorite spray toner. I was running dangerously low & the idea of having this sweet smelling rose water in my possession again made me giddy. My glee is brutally interrupted by the gelled-up hair girl who quietly comes up from behind me & exclaims that that is her FAVORITE TONER EVER. She then asks me if I've ever tried any of their other facial products. I say yes, that I've tried most of their line. She smiles sweetly & says again that if I have any questions to let her know. I thank her. I move to another shelf, the one where the perfumes are kept. This time, a different salesperson comes up to me & asks me if I knew about their new fragrance line. No, I say, only mildly interested. This one proceeds to tell me unsolicited information about said perfume line as I try to inconspicuously tune him out. He asks what my favorite scents are. Vanilla, I say, which is what I was coming in to buy in the first place. He exclaims with delight that if I like vanilla then I MUST try this one new scent which has hints of vanilla in it. He dabs the inside of my wrist & I take a whiff. It smells good, but it's not what I'm looking for. I tell him that I'm actually interested in Vanillary, which I pick up & put in my basket. He looks puzzled that I have made a choice so easily when there are so many amazing things to choose from. He giggles as he makes a joke at my decisiveness, & offers to help me again should I have any questions about anything in the next two minutes. I thank him. I'm nearly done with my shopping trip when something pink & glittery catches my eye. A new bath bomb, perhaps. I walk over, pick up the bomb, & smell it, getting flecks of fuscia glitter on my nose. It smells divine, like cotton candy covered in rose petals & whipped cream. Then, gelled-up hair girl prances over & asks eagerly if I've ever tried their bombs. Yep, I say a bit briskly, adding that I've been using Lush products for the last seven years. The girl's face brightens at my loyalty. She then asks whether or not I have dry skin after bathing. I say that I do & instantly regret it, because now I am being led by the hand to where their body butters are kept. She wants to demo a body butter on my arm that is JUST PERFECT for dry skin. In that moment, I want to fall out like a three-year-old & yell at the top of my lungs, "PLEASE LEAVE ME BEEEE!!!" because I've now been in the store 30 minutes when the trip should've only taken ten & my arm is sopping wet & I'm really hungry, & OH MY GOD she needs to exfoliate my skin with a sea salt scrub first?!?!! This happens nearly every time I walk into Lush. The prodding, the fussing, the nosiness. I mean, I get it. They're super excited about their products. I know they mean well, I do, but I wish they would back off enough to allow me to the explore their wares in peace without their breath on the back of my neck, for the love of all that is holy! I love you, Lush, but please leave me beeee! read more

I'm a Lush. Yes. While I sometimes cringe at the prices I am a huge fan of this store. I love fragrance, and Lush has it in spades. I have made a couple of my own bath products at home (bath truffles and bath bombs) I know that it's not particularly cheap and it can be time consuming. I figure buying a few things now and then is a better way to go. My favorite product is the sakura bath bomb, which is a cherry blossom scent that is divine! I wish they had more products with the same scent. I also love their special holiday scents and gift boxes. Perfect for your favorite bath junky. The staff can be a little too aggressive at times, but overall they're just very enthusiastic about their products. It's really nice that they allow you to try their products before committing to buying. They almost always send home a sample of something when I go. If Santa is reading, please send a box of bath bombs & melts, especially the sakura! Thx! read more