Quirky, colorful, eccentric LUXURY. Lush Cosmetics offers unique lines of products for your at-home (or at-hotel) Spa Day. Go there with your imagination and if you can (Advanced tip) do some study about the fragrance notes you enjoy in your products. Their helpful staff will guide you to an aesthetic nirvana. What can I say, I'm a LUSH. Most of the time I satiate myself with elegant and excellent cuisine, but when it comes to SPA DAY, Lush is my go-to (since Kiehl's quintupled their prices). I still remember my spa days in Scottsdale when I get a whiff of eucalyptus. Wet hot towels soaked in eucalyptus oil fragranced the spa and made a fragrance memory. Lush takes me right back there! QUAKERBRIDGE MALL You can find them along the long middle row of stores, just before the big escalator area up to the food court. Just follow your nose! MMMMMmmmmm! CREATE YOUR OWN SPA DAY Bath Bombs. Oh my, where do i start, see below. The hot water of a drawn bath, then drop your bombs! If you've got jacuzzi jets, add some bubble bar for frothy fun. Soap bars or bath gel and a loofa to exfoliate and rejuvenate! Creams and lotions to hydrate and protect. The Massage Bars make for a delightful finish, especially if you have a spa partner! Tip: Put some towels down before you start. [Looking for Spa Nirvana on your own? Check out the Spa Suites at the Philadelphia Kimpton Palomar, and take your basket from Lush Quakerbridge, or stop at Lush around the corner from the hotel in case you forgot something] LAVENDER My favorites are STARLIGHT bath bomb, mixed with DEEP SLEEP (don't untie the ribbon, or you'll have quite a mess to clean up). The THERAPY massage bar (just a little dab goes a long way! Or put lots of towels down before you start) Then the SLEEPY bubble bar, and shower gel, and oh, the lotion! They even have a body spray. Lavender Heaven! BERGAMOT AND DEEP DARK NOTES My favorites are LORD OF MISRULE fine fragrance (body wash is seasonal in fall and expected mid-September this year, 2021), and the delightful KARMA, just now available in body wash. FIXED THE PIN I was going to post my photo of the new KARMA body wash, and discovered that their GPS pin put them somewhere in rural Pennsylvania, so very glad to correct this and bring them back to Quakerbridge Mall. read more

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The store in Quakerbridge Mall is staffed by the rudest employee, a slim African American woman who has apparently been working there for the holiday season. I had planned to spend some Christmas cash. I made the mistake of sampling a cream improperly, while the sales person watched. She did not stop me. She had been the sales person who initially greeted me, and never disclosed the store's procedure. I apologized, and she took the opportunity to nag about the mistake, how I SHOULD know better, etc., to the point where I felt it best to simply leave the store. Why create a scene in the store and make customers uncomfortable? Best to tell my friends before they also plan to spend their cash, and reach an even wider audience via Yelp. read more

I visited this location this evening 10/21/23 , with my 8 year old daugther while we waited for our takeout order from the Cheesecake Factory. I would like to start off by saying that I am always a BIG FAN of LUSH , and the amazing products. As soon as I walked into the store, I immediately felt compelled to find a facial skin care cleaners for the upcoming fall/winter season. My 8 yr old was so excited to smell and try out the cool sample products on display. We were initially greeted by a welcoming staff member, who tried her best to answer the many question presented by my daugther ( great engagement). Although she was only a kid, the representative tried to provide a kid friendly response that would be easy for her to understand. Fast forward to my not so good experience, with whom I suppose was either the manager or some sort of store leadership. This was an African American women who wore her hair in the natural state. She was originally in the back of the store near the register. Another cx walked in, and she rudely walked behind me said Excuse me. While I appreciate her saying excuse me, the tone that she used was not the friendliest. I brushed it off , and continued smelling a trying samples on my hand. She then came over to the side that I was on, and once again in a rude tone, said " You can't use your hands , you have to use a stick". I said ok, and started using the sticks. She then went to get something to scoop out from the products jars that I touched. This is something that could have been done in the back of the house , or after I left. It was very disrespectful to say the least ! I walked to the other side of the middle station , now with a stick sampling more products. She then yells and says ," you can't touch the displays, you needuse the ones that says testers. " I then told her, if there was a specific way that cx should and should not try the display products. There should be a staff membor stationed at each counter to explain that prior to a cx trying out the items. ( I would hope that whomever that person is, that they would be more n a professional than she was ). She rudely directed another associate to pass her a paper towel , to put the scooped out product on that she assumed that I touched. As someone who is also a retail store manager of a telecommunication store with years of experience. I could not believe how rude she was, and the lack of sensitivity that she had with engaging with cx. The behavior that she displayed was really disheartening. At that point, there was no way that I was spending a penny of my hard earned money in a location that showed how much I was undervalued , and presented such a poor cx experience. It is my hopes this review gets read by someone in upper managment for LUSH , who would perhaps offer this specific employee additional training on cx engagement, professionalism , and how to lead by example. This was a terrible example of this and all of the above. I would be very surprised if this is the 1st time that a complaint was made for this individual. I'm the type of cx that will advocate for a business to tell the world about my amazing good experience and/or great product. I'm also the cx that will share my bad experiences in hopes of sparing my family or friends of an awful cx interaction. You probably already guessed, that by taking all into consideration, I left the store without making any purchases. As a RSM , I know that its important to leverage and maximize every opportunity that you get to work with a cx . Lets be honest , the number of ppl that actual goes into a mall has decreased tremendously. So the thoughts of the impact that this individual could have on a business with her terrible cx service might require a more indepth look. The Lush in Cherry Hill Mall never misses a beat. It might be a great idea to have her cross train there. To get a better understanding of what right looks like . A great cx experience can go a long way , and even further on a survey. This my friend wasn't it ! I would rather take the 45 min ride to spend my money where I will be treated with respect . I took the time to write out a detailed overview of my experience , to hopefully help someone else from going through the same thing. It is always a good practice to take the day, or maybe stay in the back when you're not up to working with cx. Sorry not sorry read more

I went there today with my sisters and I had the WORST experience. We just went in quickly to test some perfumes and were very respectful. We went to test a soap and accidentally smelt one that wasn't a tester. The whole time she was lurking behind us and giving us dirty looks. As we went to leave the store, she waits by the doors and gives us the nastiest look and then screams at the top of her lungs that she was going to charge us with theft for smelling a soap that wasn't a tester. We apologized immediately but she made us feel extremely uncomfortable and unsafe. Her reaction was completely out of line. We didn't get her name but she was an older black lady. As an older woman it was extremely inappropriate to be screaming at 16 year olds like this. Will not be returning!!!! read more

I really wish Lush worked for me. The staff is always nice, pleasant, helpful, non-judgemental. The store doesn't have the oppressively awful compost smell it had when it first opened in London, 20 years ago. I'm giving it a 3 because the staff is great. The products? Not so much. Aromaco Deodorant: I broke out in a rash, stank with a funk I had never smelled on my self before, and the itchy coating left on my skin was nearly impossible to remove. I ended up using soap, coffee grounds, and baking soda to try to remove it. I took home a sample of the Full of Grace face serum to try and I'm now covered in acne; I'm nearly 42 and do not have oily or acne prone skin. Decisive lipstick: not cherry red, but a reddish fuschia. My husband laughed at the colour. It doesn't really dry on your lips, so the moment your kids touch your face, which is frequent, they smudge it everywhere on you and them. I guess I've become more of a lipstain person over the years, but my other reds, even from hippie dippy companies, don't transfer for hours. Smells in general: very lemon-grass or vanilla oriented or things I don't like. The soaps & bars smell like baked goods. As much as I love food, I don't want to be hungry 24/7. I don't use artificial fragrances and DO use essential oils, but I think it's like the flavour palate at one wine shop versus another--I like one, am disappointed by the recommendations in the other. This is Lush is. I really do love the concept, but none of it works on me. read more

This location has been the worst retail experience I've ever had at any store in my life period. I walked in to make a decent size purchase as gifts. I asked if I could have two bags. The manager explained she was running low on bags, and that I could purchase a gift bag. I offered to purchase the gift bag in exchange for a paper Lush bag with the logo on it. This was also unacceptable. So I wasn't allowed to have 2 bags for roughly ten items, and I was not allowed to purchase another regular bag at the price of a gift bag. Absolutely the most condescending and rude attitude, along with a complete lack of customer service or business sense. read more

if you're older than 22 and you want to feel really old, come to this location of Lush in Quakerbridge mall. sheesh, it's like a closet full of twelve-year-old girls in leggings and uggs, shrieking to each other about how OMG DELISH that bathbomb smells and spending daddy's money on stuff they won't use. good luck weaving around them to get to the product(s) you want... and that's only if you go in already knowing what to get. if you're looking to browse or chat with a store employee about product recommendations, i'd strongly suggest that you visit on a weekday when most of the highschoolers should be in classes. the weekends are an absolute nightmare. i came in on a saturday afternoon with a list of products i was looking to get... it was an absolute nightmare finding the shampoo, as they'd rearranged the store and i didn't know where to look. it took a few minutes of squeezing between, bumping into, and maneuvering around the hoards of people in the store just to find an associate to point me in the right direction. forget the rest of the stuff i was hoping to get.. i had to get out of there before i flipped out. guess i'll be making my next purchase online... which i really don't like to do with this place. part of the fun of lush is that there is always something new to try... to smell, to feel. i like seeing and touching and sniffing the new products, and hearing about them from the store associates. some are more helpful while others are just pushing sales, but you'll find that you learn a lot about the handmade cosmetics and ethically sourced ingredients in the bath and body products. i like some of their products a lot, and i'm okay with shelling out the steep prices for some of the things... others, not so much. lush products deserve at least 4 stars, but with the small footprint and clumsy layout of this crowded store, i just can't feel any sort of way but 'ehh it's ok'... just save yourself the hassle and avoid during peak teenager-hours. read more

My boyfriend and I visited the store and were amazed by how professional and sweet we were treated by Lauren. She offered me numerous samples and explained all their products to me. Very pleasant young lady who will go far in her life with her sweet demeanor! Thank you for such a pleasant customer experience! I ended up buying the products. read more

Help. Im. A LUSH addict. Since there isnt a lush near me, whenever im in the trenton area i visit. Nice staff. Products displayed nicely. Been to lush in short hills nj, nyc, england (where it all began) And paris. They all look pretty much the same. All i use is lush. EVERYDAY! Hair skin shower scent read more

I am adding a star after my most recent visit. Either the staff have been told to calm down regarding pressure sales or it just depends on who is working and the time of day. You still get a remark like "oh I love that one" or "that's one of my favorites" or "I use that every day" from whoever is there, but it's less in-your-face and you can feel more comfortable taking your time browsing. The store was also quieter but brighter. I bought a block of fig scented soap, as it was the only soap without an overpowering citrus smell or else a scent that only teenage girls would find appealing (bubblegum, millions of flowers, etc.). Some more variety and neutral scents would be nice. There is also a "men's section" tucked away in the back of the store. There are only a handful of products and they all smell like lemon. Why? I think I will stick to carefully looking for less obnoxious choices in the rest of the store. And speaking of obnoxious, I thankfully haven't been asked the past couple times to sign any petitions about animal testing. The petition is still present on the checkout counter but the cashier does not remark on it. read more

My friend and I were just In lush about 30 minutes ago and we were so impressed with the service. Sadly we didn't get the gentlemans name who helped us but he brown and great eyebrows. He was so charismatic and helpful. He offered us samples and have great recommendations. The other store staff was also very sweet as well!!! read more

Love the fact that there is a Lush store so close to me as I love the cause and their products! However, from the second I walked in I was pushed to "try this", "have you seen this product?", "I think you'll really like this product". I told all the girls that came up to me that I was just looking around and still I was pressured the whole time by multiple girls to try out product after product. If I had more time I walk around on my own, I would have purchased more. When shopping, I enjoy reading labels and ingredients, and I wasn't even able to get through one label without being approached again or having something rubbed on my arm. I almost walked out entirely, but I needed lotion. Very overwhelming and I would like to go back, but probably won't anytime soon because of the smothering. read more