I'm in town visiting my daughter who's in the hospital to be induced for labor and had the pleasure of coming to this Lush. Of course I'm excited but also my nerves are at an all time high and I can honestly say I left the store with a bag full of goodies but even better than that was i left feeling pampered, spoiled, and above all relaxed. Thank you especially to MJ who helped me find so many new products and left my skin glowing, and to the rest of the dream team; Nadia and Emily thank you also for your kindness and recommendations. I can't wait to come back and get some new items like the banana conditioner that Emily recommended! read more

Leaving this review based on pure experience from employees. I would love to elaborate with the manager. I came in initially to purchase a specific fragrance (Death & Decay $180) and I was being mocked and mistreated from your employees. I had my boyfriend present with me and we both noticed this and didnt make a scene in store, but I plan to speak to the owner of this location soon. You are not helping the experience of your customers if they go in feeling made fun of by an insecure rude employee. Main employee causing issues was Amanda. Love your products. read more

It's luscious to splurge at Lush. Always eager to stop by to pick up my favs, and also love to find something new to add to the list. This visit was all about treats for my littlest loved ones, and the super fairy body lotion (random sample received upon purchase) was for me. Don't we all almost always need lotion? Will be back for the awesomely spooky themed items to celebrate Halloween. read more

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Super friendly and welcoming. Great selection and very well organized. They give you free samples if you ask and will inform you about the products. read more

Every time we go to Lush it is a treat. The staff are always helpful but not pushy. The store is beautifully merchandised.

My sister was raving about their products and how friendly/ helpful the staff were. So, I ran in today on my lunch. I was met by a very kind young woman (I regret not getting her name) she listened to me rant about my hair and showed me 2 products she felt would help my issues. She was able to explain why each of these products ts could help me and that was very reassuring. I won't lie, the product is quite pricy for the size of the containers. I am happy to pay for quality though. I asked if they did samples and she cheerfully set me up with some samples to try out. Not gonna lie, I got home and took a quick shower to try these out. OMG! I didn't want to get out of the shower. The shampoo doesn't lather very well, but that's to be expected and is actually a good sign as it means there aren't any detergents in it. I worked it through and massaged my scalp with it before rinsing. Then I applied the conditioner as explained to me. I was super skeptical of this because the main ingredient is maple syrup! I have certain issues and maple scent is a biggie. Holy spaghetti gawd.. this conditioner does not smell of maple at all. I do not know what it smells like actually.. all I can say (and I am not religious at all) is that if there is a heaven... as you walk up to the gates, the smelletizers would be wafting this scent! My brain went straight to nirvana and did not pass go and didn't give a damn about the $200! I am sitting here writing this review with a giddy grin on my face. I have a feeling I'll be back to buy these with same intensity as those thin mint craving vultures. I don't care how an item or place makes me feel, I just find it too hard to give a 5 star on my first visit...don't fret though I'm sure I'll be upgrading this soon enough! read more

I went in here today, the day before Mother's Day, to get my mom a nice face mask. When we walked in, we were not greeted. The workers proceeded to help every single person next to us and asked every single one of them if they needed help but not me and my fiancé. They watched us walk around the whole store just staring at us, we felt so judged and uncomfortable. When we were about to leave, a customer walked out, the worker said have a great day. We walked out shortly after and she just stared at us. Not sure what we did to deserve that kind of treatment but we will not be going back! We have never felt so unwanted in a store EVER. We felt so uncomfortable, we just walked out. We did nothing wrong and have been to this store previously in the past. 6 workers walking around just to eye us down and not say one word the whole time... read more

I've never been to this place before until this time. I had such a great time exploring in here. They had a bar where they made face masks which was adorable. From the moment we walked in somebody was there to help us the whole time. When we made our final selection as to which soaps and lotions we wanted They cut it from a block of soap and it was super fresh. It was just a great experience and the sample sizes were a great size. I will definitely go back to this place very soon. read more

This was my first time here. I thought they just sold bath bombs so we never stopped in. Today, my daughter wanted to go into Lush because she wanted a bath bomb. She's been into bath bombs ever since getting them for her birthday. As soon as I walked in I was greeted by a young lady, Vivian. She asked if there was anything she can help me with. I told her it was my first time in the store. She welcomed me and explained to me the different parts of the store. Vivian even told me they do parties where the party can make bath bombs, mud masks and so much more. She asked my daughter if she wanted see a bath bomb dissolve. Of course my daughter did. Vivian allowed my daughter to pick one to dissolve. She explained what was in the bath bomb and what it was good for. She allowed my daughter to play with the bubbles and foam from the bath bomb. I really liked how they had the samples out. They have soaps, lotions, body cream, mud masks etc. There was another girl just standing around on her phone. When her friends came in she went to talk to them. She was not attentive to anyone else in the store ... The prices of everything are pretty expensive though... but everything is natural and way better for our bodies. We definitely will come back and recommend this place. Thank you Vivian for being so nice and helpful. read more

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I've been a LUSH girl since 14! (I'm 25 now) Expensive, but WORTH IT!!!! DO RESEARCH on what your body needs & these products will never disappoint!! Every LUSH location I've been to (LA, SACRAMENTO, SLO, & FRESNO) has had the friendliest employees ever. Trained to be knowledgeable & friendly. read more

A1 customer service! Vanessa (green hair) was very knowledgeable and helpful! She helped my partner out explaining each face wash they had available. Vanessa was personable asking questions about our skin and what our end goal was and recommended a few options! She also offered us samples of the gorgeous moisturizer which we will be buying in the future. Overall a great experience . 10/10 recommend. Yvonne was also helpful with samples and answering questions. read more

Lush - Couple of the samples we asked for! - Cosmetics & Beauty Supply Near Me - Fresno, California

Vanessa and Caitlin are simply the best! I wish I could get service like this everywhere I go. Thank you for making my wife's birthday that much more special! read more

I should've made this yelp a while back, but I came in looking for the scent "Super Milk" and this sweet lady name Yvonne showed me another scent called "Chelsea Morning" and said how the scents were similar, but I really came in hoping to get the specific scent I was looking for, so I wasn't interested. I said I would possibly come back if I felt I really wanted it, but she insisted on spraying my arm and said to walk around the mall with the scent on me. I left and when I was in another store, I assumed I smelled someone else's perfume and asked if the person who was helping me somewhere else was wearing something and what it was. She replied that she didn't have anything on, but she could smell it too. I smelled where I was sprayed and it was me! The scent had transformed into a bakery scent!! Never have I ever run back to a store so fast and made a purchase. I was having a lot of trouble in store with technical difficulties since I was paying off my phone and bless this patient person Alexie for being so sweet and understanding, I'm pretty sure the other person in the store's name who was sweet as well was Alexia and man...I've never had such a peaceful shopping experience. It's because of people like them that I want to shop at these stores. I was so grateful for all of my wonderful interactions with them that I want to go back and explore more of the store. That was my first purchase from Lush and based of their willingness to help, I will definitely be back! I've already gotten SOOOO many compliments on the perfume. This will be my new scent from this point on. Thank you guys so much for being such pleasant people!!! read more

Love Love loooove the bath-bombs and shower Gels the employees are so very friendly and helpful the team there is great keep up the great work read more

Wow. Wow. Wow. The staff here is A+. Everyone was kind and patient with all my questions. The store is clean and well stocked. I wish I could remember everyone's names but today every single person was a gem. Thank you to them. read more

Caitlyn & Vanessa were amazing!! Every time I went into lush Caitlyn was so welcoming & friendly, she definitely loves her job because I felt the love in my care. Both amazing ladies! they know what they're talking about! read more

Do to covid they have you standing out in the sun and heat. They have made only enough room for one person to stand in the air conditioned store. Unlike every store that is open in California, that require you to wear a mask and keep 6 ft distance and limit capacity. Not Lush in Fresno. One client only allowed in, chicks take forever to shop for products. This will not work. Employess were rude af, so I ordered on line with no drama read more

Lush - Cosmetics & Beauty Supply Near Me - Fresno, California

This was such an unexpected surprise! My first time in lush Fresno was awesome ! George made me feel right at home and explained everything! It is like a friends gathering talking about your favorite products and you get to sample them as well ! I tell everyone about George to go see him at lush he truly cares about people! He is amazing ! read more

Lush - Lush product bar George gives Shelby the first time tour. !! He is amazing ! - Cosmetics & Beauty Supply Near Me - Fresno, California

I love lush. A little expensive but so worth it. I'm hooked to their moisturizers, face masks and scrubs. Can't walk outta there without something. Spoil yourself and get a handful of goodies!! Employees are so helpful and suggestive!! read more

Lush - Feels so refreshing. Highly recommend Catastrophe Cosmetic! - Cosmetics & Beauty Supply Near Me - Fresno, California

I have used a shower gel from Lush for years - it's the only one I buy and my husband and I love it. Recently I ordered a 16 oz bottle online at $40. When it arrived, it was leaking; the protective seal with broken, the cap was popped, and gel had visibly leaked into the shipping box. I then chatted with someone through Lush's online chat, seeking to rectify the situation. Instead of offering a refund or an exchange, she offered a $5 e-card. I said I didn't want a gift card, I instead want a replacement bottle of the gel; outrageously, she offered a $10 gift card instead. When I further insisted, she finally said she could do a one-time refund, but that it would ONLY be this one time because they "don't refund for small leaks." A product arrived damaged with the protective seal broken and this company initially refused to replace a $40 bottle of shower gel? Further in a follow-up phone call a second Lush personnel said: "My employee is correct - our policy doesn't replace for small leaks." So I - a long-time repeat customer - received a damaged product, was refused a refund by Lush personnel until I insisted twice more, at which time I was made to feel guilty for making my request. I will be contacting the Better Business Bureau to make a claim of fraudulence in that Lush intends to sell supposedly sealed and protected products to consumers yet does quite the opposite - Lush sells unsealed and unprotected products to their customers and is prepared to refuse and/or obfuscate the process whereby a refund can be received. For example, given the "one-time refund policy" noted above, it is clear Lush's official position is that if I were to order another Lush product that came damaged I would not be refunded. So there you have it. Don't order online Lush products; their policy is to not appropriately pack their items and then blame you for the leak and offer a $5 gift card. I hope my report to the Better Business Bureau will be help prevent future fraudulence by Lush. read more

Why haven't I reviewed Lush? I think it's a global assumption, that this place is just awesome and it doesn't even need a review, but, here we go... It smells fantastic BEFORE you even walk in. You walk by and you smell the sweet and floral aroma of bath bombs. It's like it smells so good you want to eat it, like play dough. But, it doesn't smell like play dough... It's a great place to shop for a gift and a nice change from the regular "bath and body works" lotions and soaps. My husband evens uses some of the products. He won't admit it, and he wouldn't buy them on his own, but he definitely has used a few face washes and the bath bombs. Here are MY favorites: Coalface. Love, love love it!! This face wash removes all my make-up and most of my eye make-up. (I always have a little bit still under my eyes that I remove with the Garnier cleansing water). It comes in a little charcoal chunk. It's about $12 and it will last me around 3 months! R&B. This hair moisturizer is insane!!! I use it for my fly aways and the ends of my hair. You need a tad, like a teeny, teeny bit. So this jar will last me literally about a year. Cupcake Mask. Ah! They smell so good. Like chocolate and mint and make my skin feel fresh and smooth. Roots hair treatment. Honestly, not sure if it's doing anything. I guess I could take before and after pictures, I don't know, but I do know I like it! I put a generous glob on my hair at night and sleep with it in my hair. The next day I wash it out and it smells fantastic. Lip scrubs. Every time, and I mean EVERY DAMN TIME we go to this store my daughters grab a lip scrub. They're about $10-$12 each for this tiny jar, but again, you only need a little. The sugar scrubs work really well and it taste good too. Bath bombs. Yes, of course. They're awesome and they will make your bathroom smell like lush. :) Things that I just haven't gotten the hang of: The conditioner bar. Now, my daughter LOVES these, but I just want to put creamy stuff in my hair to condition it. I can't do the bar. However, it is still in my shower, and every once in awhile I will take it out of its tin just to smell it... read more

Hmm, drove from across town and it's closed with some sort of handmade sign saying they're closed until 3:30. There's a group of people standing outside and the staff is visibly inside talking and horse playing. Very unprofessional. I've been coming to Lush (many locations) and they've never been closed outside of posted hours. read more

Lush - Entrance - Cosmetics & Beauty Supply Near Me - Fresno, California

I never leave reviews, but this was probably my worst experience with customer service. I went in today October 21st, 2024. I came in to do an exchange for some products I was gifted for my birthday which was last week. Upon arrival, I was greeted which was nice. As I walked around the store I didn't receive much help. When I finally went to the counter to do the exchange. The male presenting employee with rose tattoos on his arm said he was unable to do the exchange. When on the website it says return for any reason to find products you love. As I explained that I've read the return policy online. The female presenting with black hair then slammed the clipboard on the counter showing their updated return policy which was for online orders. Which these items were gifts. When I told him that, the male huffed and puffed. I then made them aware with how uncomfortable I was with how hard this exchange was. The female presenting RAN (literally speed walk) to the back to get the manager. I believe they ran to the back because they thought the manager would tell me the same thing. But it seems that those two employees made up their own return policy. When the manager came out, they were so helpful and so kind and explained to me that there should be no problem doing the exchange. The manager with red hair really turned around my experience. They were so nice. We even bonded about how we had cats. Overall, I wouldn't go back if those two employees were working, but if I saw the managers there, I would definitely go in because they have impeccable customer service. I would give two stars because the managers were so sweet, but overall the experience was overshadowed by the treatment I received by the original two employees. read more

I love lush and the store products but I cannot stand coming to the store because of the employees. I understand they're supposed to talk to you but my mind is already overstimulated by the scents that I simply do not want to talk. I go in a lot with my headphones on and try to ignore them but they still demand me to talk to them. If I need help, I'll ask. Stop being so clingy and giving me dirty looks when I brush you off. I'm not trying to be rude I promise, I just don't like them all in my face or trying to rub products all over my arms. Please teach them about personal boundaries! read more

Went into Lush looking for hair-care products and was met with the best customer service ever thanks to Ari and Amity. They take pride in their work and truly care about helping others needs when it comes to the products they sell. GIVE THEM A RAISE!!! Hope to see them again read more

Let me just start off by saying, I just had the BEST retail interactions I've ever experienced in my 32 years of life. Jessica was not only attentive, but very informative and had answers to all my questions about various products from solid shampoo to face toner. She made me feel special and totally made my day. I've had not so great experiences at a different lush that pushed me to buying online instead of in store, but since I've moved I decided to try this store in Fresno. I could not be happier and probably spent more than I needed but it was well worth it! THANK YOU JESSICA! read more

I really enjoy going into Lush! It smells divine and they have such a great range of products, with special editions and new items being added all the time. They also have some pretty creative inventions. Lush customer service is always stand-out - they greet you right away, offer help, and are very knowledgeable about their products. The downside is that they will sell you more than you intended to buy. I like to go in with exactly what I want in mind and I often end up refusing demonstrations. But it is what it is. I usually go in for the fresh face masks, which come in a variety of scents and ingredients for different problems. I like the banana oat one as a moisturising mask and the BB seaweed for exfoliating. I've also enjoyed using their clay face washes, which you use a tiny amount of and activate with water. Their bar shampoos are good if you want something simple and effective, too. read more

Lush is finally open at Fashion Fair Mall!!! Hallelujah ! Now I don't have to drive all the way to Sacramento for my Fresh Face Masks. The location is outside of the mall right across from Bebe and right next to Guess and The Limited. Pretty large location filled with all kinds of products for your hair, face, and body. I LOVE their bath bombs and bubble bars. So happy they have a store in town!! read more

Lush - Cosmetics & Beauty Supply Near Me - Fresno, California

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I award the coveted 5-stars to Lush because they have one of my favorite fragrances of all time, and it's contained in their Flying Fox shower gel. I love that stuff so much and I'm glad Kelle K loves it too! As for the store itself, it's just like all of the other locations I've been to - amazing smells, very well lit, and super friendly team members. A note to Lush in general: Please, I beg you, please bring back the Flying Fox temple balm! read more

Lush - Cosmetics & Beauty Supply Near Me - Fresno, California

Call me a lush. I love the luxury, colorful and strongly scented bath bombs that lush specializes in. These are some of the best bath bombs that you can find and they make bath time more enjoyable and fun read more

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I love this store so much. They always get better with every visit. During covid, they had to block out the entry way and allow one at a time, I know how inconvenient and bothersome some people find it but you just gotta grin and bear it or order online. I appreciate that Lush is taking great care with their employees health and safety. I know the gals here would love for you to take your time and pick out products, they are so gracious about it, and there are too many impatient and self centered people reviewing on here. When it's your turn you can take your time, too or just order online to pick up. Not a big deal. We all need to be a little patient because we are ALL going through it, not just you. Just recently they got the shop back open with a nine person limit, and you can shop at your leisure, so smile about that! Other people complain about being followed around the shop or asked if they need help too much, I understand it. I am pretty introverted and don't like help, but I just say I am fine thank you and they will say to ask them if I do need help. Not a big deal either. Overall, I love the store, I love the culture and I love the products. Yvonne and Connie and Vivian and all the others I can't remember right now are wonderful workers and I think their team is really solid right now. All knowledgeable, affable and if they aren't sure on something, they ask one another. My "scared to talk to people" personality appreciates their patience and friendliness so much. My fave products right now are Avocado Co Wash body spray, Daddy O shampoo, Full of Grace serum bar, and Let The Good Times Roll everything! They also have samples if you aren't sure on products, so that you can take it home and see if you wanna splurge on it. You'll find it hard to leave without something though! I wish they could just bottle up the scent of the store when you first walk in, because I'd love my house to smell like that. read more

Lush - Cosmetics & Beauty Supply Near Me - Fresno, California

Love lush! I got turned on when I was traveling for work . But once I stopped traveling , I didn't know how I was going to get any products but online. And then one opened at fashion fair mall! And now I have a problem. I love how it all natural and no testing on animals is amazing. I want to know what I'm putting on my skin and with lush not only do I know it natural but it make my skin feel wonderful. I went in the other day just for a lip scrub and left with a little more. I was welcomed by the sales girl and she was a great help. She told me to try the new sweet/salty lip scrub and gloss to match . I ended up buying both and I'm about to go back for more. It's their valentine line, the kiss, and won't be around long. I'm a sucker for anything holiday! Best part is when you have 5 empty , clean black LUSH pots to lush for recycling and they give you a Fresh Face Mask, FREE! read more

Lush - "The kiss" lip scrub & gloss - Cosmetics & Beauty Supply Near Me - Fresno, California

Let me just say, I will be going back. Although many articles and customers on loads of forums have experienced issues (thrush is common too!! No bathbombs for me lol) I have not yet. And I enjoy the smells and the natural look of the product. :) I hadn't used SLS in many years, especially in toothpaste due to the effect it has on me. But we'll see how this goes. The scents are kinda giving me nausea... Ahem. But, the Ro's Argan smells good so... I'll deal with it. Lol. Pros: I love what this place stands for, how it portrays itself through media. Truly! For years I've been meaning to stop by but I usually buy from small business, and each state I moved to, LUSH was always too far. Finally stopped in and the smells were lovely to my nose, and the products look so natural. LOVE IT! Cons: However, comma, I am a researcher buff and I usually unbiasedly do this before making big purchases. In this case, I did not and solely trusted this business. Beware!! The WHOLE BASIS FOR THIS BUSINESS is garnering those who want to go natural... Parabens - not so bad. It helps curly hair, Fragrance - unknown origin. I guess thats okay, SLS - eh. A little bit wont harm ya! ^ These are their responses. So be aware that this business does not live up to the expectations that they create with their image. In addition, there are many articles in which they defend the use of known irritants or harmful(to varying degrees) chemicals. Why are the products much more overpriced than other business that don't contain those chemicals and are vegan too??? In addition, many adults and children have complained and reported rashes, thrush, etc by using many of their products, they have ADDRESSED SAID ISSUES and continue to use the same harmful chemicals. ****My advice to the ladies: dont use fragrance on the lady bits. I've stuck to PH balancing washes :p ***** read more

Lush - I purchased quite a few full sized items (my bank account is a witness to that lol) got these three samples too. Love the smells - Cosmetics & Beauty Supply Near Me - Fresno, California

I used to have to wait until going out of town for lush! Since this placed opened no need to wait anymore! As soon as you walk out the mall from where the starbucks is at, lush is all you smell! Lol &&& the employees are all so fun, kind, and helpful. And they have something for everyone. My daughter and I love their products and their service! Good job guys and gals! read more

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I love this store! The customer service is great and the products are even better. I know this is a short review but I mean there's not much to say lush is definitely one of my favourite stores and the products actually work! read more

As soon as I walked in I wasn't greeted but the couple after me was. I thought that was strange since the man making some sort of product took the time to welcome them but avoid me. It was my first time in there and it was pretty clean. As I was checking out I told the lady working register I was here for a gift and i've never been here before. I would like to give a shout-out to Chyanne because she totally changed my outlook on the store. She was eager to answer my questions and recommend products. I would love to give the store five stars solely for Chyanne's great customer service but the man working with her didn't offer to help or when another customer had questions, he directed them to Chyanne. read more

Lush is now letting customers ramo around stores but only letting in a few at a time because of Covid you still have to have a mask on and they tell you to wash your hands with their sample sope; after using you can throw it away or keep it....I'm still in love with Lush!!! read more

Here I had the worst Lush experience I've ever had, and I've been to so many different locations. I don't usually review chains unless I have an exceptionally good or bad experience. It was a pretty typical visit, except when my mom picked up something to smell and had me smell it- it was disgusting... my mom commented that it smelled bad or spoiled. An employee over heard us (didn't catch her name, but she was thin, with straight dark hair, and looked really young) and, in the most condescending voice I've ever heard, told us we just aren't used to smelling "real, natural scents, like essential oils". It was one of the rudest things I've ever experienced in a business setting, and then she proceeded to try to bother/"help" us (both of us are frequent Lush shoppers and were just browsing a little bit after grabbing exactly what we came in for). It was just a really bizarre experience. I won't be shopping at this location anymore, and my mom, who lives in the area, has said she'll order from the website from now on. Don't offend your customer and then try to coerce them into buying your product. That's just.... really, it's pretty annoying. read more

While I TOTALLY understand there has to be patience and adjusting to our new C19 norm....I feel like the staff in the Fresno mall store are just plain snotty. With exception of the manager.. Its bizarre to have a sales associate temp check you before saying hello and then proceed to spout off a litany of rules and regulations....they then proceed to follow you around like-constantly. Even more annoying is to not be able to touch, sample or smell anything yourself. I mean isn't that what Lush is about? finding new things you like ?? I asked if I could wash my hands in their sink and you would have I thought I wanted to shower in it they looked at me like I was trash.... I was put off by the floor staff immediately. I saw a lot of eye rolling between associates. The guy that "helped" me was particularly annoyed by my asking questions and requesting a sample which I guess they don't do anymore.. IDK. I will Definitely NOT be spending anymore of my money in this store... Pretty disappointed because I lOvE Lush, just not the "customer care" this store provides. It was supposed to be a fun experience and wasn't at all. The Floor staff I encountered on a super busy Saturday afternoon need to be retrained in niceness. Hopefully a regional/district manager sees this and reevaluates the employees and experience this store is providing or NOT providing. read more

My best friends and I go about once a month if we can. Huge thank you to YVONNE. We love her! She's kind and makes you feel special. The whole staff is friendly and outgoing. Lush products are amazing and decently priced for the quality. read more