Great location! Great staff! This location is incredibly busy (and sometimes hard to find parking nearby) as it is in the French quarter. But I definitely don't mind especially in comparison to the more spacious Garden district location. The shop is small and busy but I was still able to maneuver and find what I was looking for as well as receive assistance when I asked for it. AND NO ONE HARASSED ME!!! It was wonderful! WAY better than the garden district location! And I didn't have to beg for a sample in fact, they offered one without me even asking and you can bet that I will be buying that product the next time I come in! I hereby announce my loyalty to the Royal street Lush! Despite the lack of parking, I will go out of my way to give you my money and enjoy your products and services! read more

Since they changed locations, it is much harder to get to. The new location is in the Garden District. They were out of many of my favorite products. read more

I was looking for lotion and found a lush. I was on vacation and unfortunately did not come prepared for the weather. It was extremely hot I was wearing a dress and needed something to put on my legs. I came across a lotion bar. It was a very small one but it was only $2.50. I couldn't beat the price so I got it. The guy who helped me was very nice. That bar lotion was amazing. It was small but it was creamy and smooth. I definitely loved it and will be purchasing more bars in the near future. read more

Lush Cosmetics - Cosmetics & Beauty Supply Near Me - New Orleans, Louisiana

So, I was walking by with my boyfriend today and a girl standing at the door handed me a sample which I took, as I usually do bc I don't like ignoring people especially when they're working. When I took the sample I looked at her and said " thank you" to which she paused and then said : " oh, let me get you something for the lines under your eyes-let me get something for you" as if I had canals running through my eye area. Mind you, I'm in my early 20s and I ( at least to my knowledge and sight) don't have any lines. I thought she was gonna compliment my eye color when she paused bc people usually do( I have an unusual green-blue color eyes Also I think it's really uncalled for and really unkind. And stupid if you're trying to make a sale bc I threw away the sample and left. ( while saying " what lines??" So... not a review in the actual store but I think they should get better, kinder ( and maybe more business savvy or just not mean girls) people to work there read more

My Goldendoodles and I were visiting New Orleans. It was very hot and they're 13 & 12. The staff allowed us to come in browse their products and cool down. They were very informative, friendly and amazing. I will definitely support this animal friendly business read more

If you see bright colors and can smell awesome fragrances, you're in Lush! If there are glitter bath bombs, you're in Lush! If the sales people are super friendly and helpful, you're in Lush! If you can test and try the products in the store, you're in Lush! Lush is a fun bath soap store that carries unique and cool bath and shower products. What's really cool, is that their products are handmade by their compounders, labeled with that persons name, and the date it was made. Cool, right ?!? The details payed to their products, the design of the stores, the ingredients of every item, are just part of this awesome experience. I love that they offer such a variety of products to be used from head to toe. Their shampoo bars smell so good, they make me want to wash my hair all the time! The foot soak is a must try. So many great products. This specific location is a much smaller store than most, but don't let that stop you from walking in and enjoying each and everyone of their awesome products. If they happen to be out of something, it can always be ordered via the website. You won't want to miss out on this fun store, and you will want to become a lush!! read more

I love this store's selections and a very warm and friendly employee, Kevin, not only gave great recommendations but also took care to share some interesting facts as to what works well together and why! I left with a new bath-time routine as well as knowledge to help me create new ones in the future as well. Great employee and a great business! read more

It's one of the best smelling places in the quarter. The smells waft down the street covering up the smell of old fish and tinkle. The store was stocked with items that I couldn't get at the local lush in my home town. So that was nice. The fresh face mask display was pretty. I thought the staff seem preoccupied by their own conversations to help me and a couple other people. I picked out what I need and asked for a sample of something and the girl acted like I asked her to cut her finger off for me. *sigh* I like lush products, but I loathe rude people. read more

Lush Cosmetics - Soaps - Cosmetics & Beauty Supply Near Me - New Orleans, Louisiana

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I hadn't recommended Lush before becoming a regular at this location, and that (the recommending and regular status) is very much because of their team of associates here. They're knowledgeable in their product and always willing to make suggestions or leave you to browse on your own if that's your preference. They won me over with their customer service and have made a product loyalist out of me with some of the samples they've selected. Highly recommend this location and their staff! read more

I was introduced to the Lush line of products via a Christmas present a few years ago from my sister in law and knew I had to have more. The gentle smells and the organic products are gentle on my sensitive skin. My hair can be a frizzy hot mess during dry weather and their hair products smooth the tangles. This is a great location, friendly staff, and the last time I went in, they even gave me some free samples to take home as I was making my purchase. How awesome is that? The staff is friendly and helpful. The only thing I do not like is the fact that some things are just out of reach for me. I am 5', and some of the shelves are difficult to reach. Parking can be an issue, as there are only paid parking lots nearby. read more

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My review of the previous location on Decatur St. was: "I wish there was a LUSH on EVERY corner in the French Quarter, then the whole place would smell DEE-licious! If you like to pamper yourself with super nice bath products you will love this place!" I went into the new location on Royal St. and couldn't get more than 4 feet in the door before my allergies kicked into high gear. WOW!! There are some BIG smells in these products of pampering. If your sinuses are sensitive (as mine are) you may want to send someone in for you. read more

My favorite Lush location. We stopped in on a whim and I do not regret it. The service is excellent. I ended up purchasing a shampoo and conditioner bar that I absolutely love. My favorite thing about this store is that they took the time to talk to my husband while I shopped. They gave him a good amount of samples to try the products. The staff was so fun, knowledgeable and ready to help!!!!! We will be back!!!! read more

This Lush location is one of the best ones I've ever been to - I live in DC, travel frequently for work, so I've been to my share of Lush locations (I just seem to gravitate towards them - must be the smell ;) ). It's a beautiful store - lots of space and I love the old French quarter buildings/architecture! The thing that takes the cake for this Lush location though, is their customer service. They are AMAZING and was so helpful to me today - I am over the moon with them right now - this is how customer service is done. Thank you thank you thank you - you totally made my day today! read more

I was so sad the Decater location closed, and then so happy to find this store. I rushed in and started stocking up. Staff was so helpful...as they always are at any Lush. This must be a great company to work for and it shows in the employees actions. I guess I need to find a 12 step program for lushes cause I am addicted. One sex bomb and you will be too. read more

Sigh. Made a purchase here today and enjoyed looking at and smelling everything. Now, I disliked the hovering and pushy sales people; asking me what I need 15 times in a twenty minute visit is off putting. Sorry. Would rather shop online. read more

This location is tiny, and tries to maintain a wide open door policy to usher in tourists traipsing down royal street. in the heat and humidity of NOLA, however, this means all their samples and displays are literally melting int he heat, and looked really unappealing. i had no interest in trying ANYTHING in that sort of environment,especially one of their many soft, semi solid, or gelatinous products staff was incredibly friendly, and though a line built up they still took the time to treat each customer as if they were the only one there, which can be refreshing change read more

Like most lush stores, the staff was super helpful and nice. The store is clean and right in the middle of all the awesome parts of downtown. Come in, if only just to smell all the awesome things. :) read more

Thank you, Lush! Offering vegan products is so important to me. The people working at this Lush were extremely helpful. I explained my mammal allergy and they went to work finding me vegan product. The stuff I bought off Amazon made my hair look awful, so I am so glad the Lush shampoo does not! They made me samples of their makeup - a bit of color and a bit of lotion. I will be buying those next. So, if you have the awful Alpha Gal syndrome, like I do, Lush is the place to go. read more

The staff here are incredible. I've never had bad service or even just mediocre service at any of the lush stores I've gone to and I've been a customer for like 10+ years. I'm always so impressed by their upbeat demeanor, desire to help customers find products they want even without being on commission and their crazy amazing product knowledge. I always leave having spent more than intended just because I enjoy the atmosphere and learning about all the innovative and fun products. read more

The only complaint I have about this establishment is the watching and recommending from the staff. It isn't a large store at all, so when you walk in and they are staring and watching you the entire time you're in there, it becomes awkward, uncomfortable, and kind of makes me want to leave. Now, I understand the worry for theft and wanting to sale product, but in my opinion, Lush takes things too far sometimes. I'm not shopping at a Saks Fifth Avenue or a designer store so I don't need or expect someone to recommend or treat me like I'm helpless. read more

I usually go to the uptown location because it's easier to drive and park there, but the staff here was so warm and helpful that I might have to reconsider! The salesperson who greeted me at the door helped me to find everything I needed and recommended other things they liked. read more

Walked in to look for their lip sugar scrub and my daughter was looking for a bath bomb. Their customer service is spectacular. My husband also love this place because they had what he was looking for as far as beard grooming and exfoliant. After our purchase they also gave us 4 free samples to they out some products we liked before we purchased. That to me was a plus because no one does that now. The best thing of all though is that they don't test any of their products on animals! read more

Very friendly and attentive staff! Wonderful products! We were encouraged to sample anything and everything we wanted. Will be back for future visits! read more

Angels come in the form of Christina's! On vacay and came with the most awful spray tan. Thankfully this one helped me scrub it off with their famous scrub! So thankful! She is a sweetheart and most certainly has knowledge on what she selling. read more

Whenever I'm in NOLA for business, I stop by here and get a face mask. So good for my skin! I love the tall Spanish guy. He is amazing. Thank you lush for excellent salt scrub and face moisturizer. read more

The girls who work here are so friendly and personable! We had some questions about the bath bombs, and they had great info including personal experiences with all the products. read more

Very friendly staff. Great demos and samples. I don't use these products myself, but I was not bored, which I might have been in another cosmetics store. read more

After a disappointing experience at a local perfume joint, the girls at Lush made our bride feel wanted, welcome and beautiful. They recommended custom handmade cosmetics for her skin type and beautiful self. Thanks Kayleen for all the amazing recommendations! read more

This shop is super adorable. It smells phenomenal and is set up nicely. Immediately as I walked in I was greeted by a nice young man. I mentioned to him I was interested in hair products and he recommended I speak with the young lady that was very knowledgeable in their products. I appreciate the fact that he directed me to her instead of selling me on stuff that he didn't know much about and I really did appreciate that. The young lady named Lexi, she was very nice and of course very knowledgeable in the products for hair. I was even able to sample a couple products and eventually landed up buying a few. I found the employees to be very friendly, resourceful and comfortable to be around. When I return to New Orleans I will be sure to stopBy the shop to enjoy any new products and buy some of the ones that I had purchased already. In regards to the products I bought for my hair I have to say that I am very pleased and so is my hair. They smell great and my hair responded well to their luxurious products. read more

I just bought some products from Lush maybe a few days ago and they were surprisingly awesome. However I got a few beefs with this place, mostly with the entire business in general. No it's not the price. They're high as hell but whatever. But literally no matter which Lush store I go to, from the one in Chicago to this one in New Orleans, the employees hound the HELL out of the customers. I forget why I don't like going into Lush stores but then I remember. The overly nice and cheerful employees constantly suggesting and helping. Can't walk from one part of the store to the next without someone asking me if I've ever tried this or that. All I want to do is look around and shop for myself but they are on me like flies. It makes me not want to go there anymore. A quick check up is fine but they literally have NO Chill. And the store on Royal St. is too damn small for employees to be doing all that stalking. It makes me nervous. I understand that it's there job but I wish I could let the Higher Ups know that it's not necessary for employees to do that, it's nerve racking. The products are great, no need to hound. If I need help I'll ask. But on a positive note, the employees are really nice, though. And the products are freaking amazing, great for an occasional splurge. read more

Everyone that was working was SUPER helpful! They wanted to make sure we knew about what we were looking at and that it was the correct product for us! It is definitely a great location to go to if you have never had any lush products, the employees are glad to be there and know their stuff! I cannot wait to try all of my new bath bombs and bubble bars! They also gave me some samples of new items so I can try them out before I purchase a whole jar. Thank you so much to all of the employees that helped us! I can't wait to go back! read more

Having tried a few Lush products and loving them .I wanted to become more knowledgeable about what more they had to offer. I went to the Lush on Royal street. Walking in the store was such a treat as you are greeted with the most delicious aromatic scents. I was greeted by a very friendly salesperson, Grace. She guided me towards products after asking what it was that I am looking for and the desired outcome. Her knowledge of the products was excellent. She was most patient and very professional. I was able to sample some lotions to determine what I liked best. I walked away with a much better understanding of the different products as well as a face cream and shower bar . Lush should be very proud to have an employee such as Grace. My experience was 100 % positive and I have become a Lush customer. The interaction with Grace showed me that Lush is not only focused on putting out an excellent product but excellence with their employees as well. read more