Logan was very kind and helpful!!!!! She helped me find everything i needed and even took the time to match the foundations! read more

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This is the MAC store I frequent the most. The staff is friendly and fairly knowledgeable and the service is always really good. I was here recently to pick up some lipsticks and a couple of other things. I prefer to come to this store, rather than the MAC counter at Dillard's, because although getting here is a bit of a drive for me, I am usually guaranteed that they will have what I want. Also, this store doesn't sell out of the limited edition sets that they sell. When the Wonder Woman collection came out a while back, the MAC store at Dillard's sold out immediately, but this one had everything still in stock a week later, so I didn't have to rush over to get what I wanted. My one complaint about this store is that some of the staff isn't as great at matching makeup foundation to your skin tone as others, so be sure to check it out for yourself when they help you, or you might end up buying a foundation that is a little too dark for your complexion. read more

This is my first time here. Lots and lots to chose from for me. My cosmetic consultant was super helpful to me. I like walking in and browsing. If I looked confused, someone would ask me if I needed help. I would return for my makeup needs. read more

This MAC is actually really nice. It's very spacious, more lit (compared to other locations that have awful lighting) and it gives costumers the space to play around with products. They even had the Selena collection out which btw the bronzer and blush compact is absolutely gorgeous. I was looking at the foundations and found that NW13 is my closest match. I kind of was relieved none of the workers bothered me and let me browse, I felt more at ease and was able to figure out what I wanted. Also check out the new strobe collection and oils, amazing but def pricey. read more

When I say Professional. I mean Professional! A+ Service..... When you walk in the door your greeted by each employee with Welcome to Mac. They will help you out anyway shape of form honey. I went in look a hot mess and walked out look Fabulous with a capital F! They gave me suggestions on what colors to wear which colors not to wear with certain lip liners and mostly which were the better deals in the store. I came in to get one thing in windup purchasing at least five items in one week trust me honey I will definitely be back there's two more things that I need lol. The great part is if they're out of an item they will direct you to the Mac counter in Macy's to see if they have the product that you were willing to buy in their store. But I told him nope I rather buy it from the Mac Store and here's the tip people if you buy it from the Mac Store it goes on your Mac account that way you can get all kind of deals under your email address. I would definitely recommend this store out of Omak stores it's most friendly it's very in order clean and chic their makeup artist that works in the store to assist you are on point with the knowledge of their jobs which is to make you look fabulous. Thx for your Assistance Rena. read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Metairie, Louisiana

The product offerings are great. I love MAC Cosmetics! This store is super small, which makes it hard to receive adequate customer service. You're at the mercy of the associates to retrieve whatever you need. If you're looking to sample products or need information on something, touch something or browse until someone finds a moment to wait on you...The flip side of this is if you know what you want and just need someone to give you one sacred item that is under lock and key then this customer service model sucks. Tick tock, tick tock. I can't tell you the countless minutes that feel like hours as I strum my fingernails on the counter waiting to give my request. It's probably a great way to sell wrinkle cream, because the lack of acknowledgment stresses me out. I understand that we each have to wait our turn, however, it's make up not vital organs. I guess I just have bad timing, because associates are forging lifelong relationships by talking about career goals, alma maters, talk shows, WTF? I just want a tube of lipstick and if they hadn't omitted the MAC counter from Macy's, I'd buy my stuff there. Bottom line, with such a small store front, the service should be able to handle quick transactional sales in addition to full on makeup makeovers. read more

Yesterday, after a nice lunch date with my daughter, I decided to stop by MAC and grab my foundation and concealer quickly since I was out and already at the mall. I made a decision while leaving the Cheesecake Factory that I immediately regretted once I walked into the MAC store at Dillard's. I have to clarify here because for whatever ridiculous reason, there are TWO MAC stores within the same tiny mall. But I digress. Upon entering the store, an (Asian - used solely to describe her bc this is as much as I got out of my 10 mins in the store to describe her) employee immediately ignored and avoided all contact with me. She made it a point not to ever look up or greet me from her very important time with her "client." After about 10 minutes of hovering, I finally asked her if anyone else was working. She quickly made sure I knew that she was the only person working and she couldn't help me. "Even if I know EXACTLY what I need?" She, with her less than stellar customer centric attitude, let me know again she was with a client and I absolutely would not be able to purchase what I needed until she was finished. For the love of God, why didn't she just bust out that nugget of information BEFORE I stood there and waited for 10 minutes. Now, I get it. You're busy slathering makeup on some reaaallllly important middle-of-a-Monday afternoon "client's" face. But you can't be serious. When a customer knows exactly what they want, politely remove yourself from your uber important Monday makeover and let your customer purchase it. Exactly like they did at the MAC store near Macy's. read more

I went in to get my makeup done for a college formal and Megan is absolutely AMAZING! Not only did she do a great job, but my friends got their makeup done at another store and it was terrible, and Megan fixed it for them! No problem and did a WAYYYYYY better job than the other store! She gets the 5 stars from me :) read more

So glad there's a MAC Store in New Orleans. The store is small but the selection is HUGE. I love shopping here and finding all the new collections that MAC makes. There's always something new here, never boring. They are also the only store in NOLA to offer a private one on one appointment like a salon. It's totally worth the $50, way cheaper than bringing a makeup artist to your house. And this way they have the WHOLE store to choose from, not just a bag of makeup they brought. It was the perfect choice for me and my girlfriends before we went out for my birthday. Also the MAC Store is the only place you can recycle and get a lipstick, eyeshadow or lip glass. All the other MAC counters only let you do lipstick. Ask for Ashlee, she always helps me! Love it read more

The 1-star review can be attributed to the completely atrocious customer service I received. I have been here on more than one occasion where I have been completely ignored. On this particular occasion I was intent on purchasing some products so I found an associate and asked if she was busy with another customer. Without even making eye contact, the associate mouthed "mhmm" and walked away. Just as I was recovering from the shock of the complete rudeness an associate approached me and asked if she could help me. So I told her what I was looking for and she got to it. Although I was pleased that she was more than willing to help me, I soon became disappointed when I saw that she really had no clue how to pick out colors that would best suit me. In my opinion, the whole point of buying beauty products at the mall versus your local pharmacy is the one on one attention and expertise provided by the sales associate. When MAC was not able to provide this to me, I left empty handed and headed to Sephora, where I happily found what I was looking for. read more

So if you have been to any other MAC store you'd know why I'm giving this three stars. It's super small which I can deal with, I'm used to going to MAC counters in various department stores so that's not the problem. The problem is I asked this man for help picking a lipstick color. He looked bothered and actually said "we'll you just have to look at the ones we have out and try it then decide". Seriously they normally make suggestions based on skin tone etc. There were only three employees working and one was doing makeup so I know they are understaffed. But instead of trying to help five people at once but not really helping anyone they should say "there are two people in front of you, go ahead and look around and we will be right with you". I can accept that but jumping from customer to customer without helping anyone is just a waste of time so I was probably in there at least a half hour. I'm giving it a 3 because the woman working was very nice. read more

Every time I go I fall in love with something new. New favorite... Candy yum yum lipstick!!!!!

Let me start of by saying i barely things but this level of unprofessionalism i have to give a review. Today i walk into mac and not one employee said hello welcome to mac well be with you in a second nothing so after 15 min of feeling confused i deside to wait in line and ask the cashier for the studio fix that i already knew i wanted he tells me well i have to help the other customer cause they were here before so he goes over there for more than ten mins and is giving a makeup consolation i dont understand if i already knew what i wanted which could took two mins to check out y he couldnt have told them one sec while i hurry up n check her out tht simple i left the store with out buying anything at this mac they r rude unfriendly and unprofessional go to the one on the westbank excellent customer service although its smaller sometimes bigger isnt better ps if a employee would have greeted me the correct way i would have never stood in line and understood when was my turn i wouldnt recommend this mac this is my second bad experience here which is ridiculous read more