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    Lu's Auto

    5.0 (2 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Lu's Auto

    Oil changes

    Routine automotive maintenance

    Lu's Auto Photos

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    18 days ago

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    1 year ago

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    Castrol Premium Lube Express - Waiting room

    Castrol Premium Lube Express

    (5 reviews)

    I had a hugely disappointing experience at this Castrol Lube Express location…read more I went in for a routine oil change and, before the service started, specifically asked the workshop employee whether I could use the $10 discount coupon. He clearly said yes, so I assumed the discount would automatically be applied during billing. After waiting for the service to be completed, I noticed at the payment counter that the full amount had been charged. When I asked about the discount, the lady at the counter told me I was supposed to physically show the coupon. I explained that I had already confirmed the discount eligibility with their staff member and assumed it had been factored into the pricing. Instead of trying to resolve the issue professionally, they immediately shifted the blame onto me. The workshop employee was called over and conveniently changed his statement, claiming he had told me to show the coupon at the counter -- which was simply not true. The issue was never about the $10. It was about honesty, accountability, and customer service. A customer-friendly business would have either honored the discount or at least offered a future credit as a goodwill gesture. Instead, they seemed more interested in saving every possible penny while making the customer feel at fault. I honestly cannot remember the last time I experienced such a poor and dismissive attitude toward a customer. Would not recommend this place.

    The customer service is horrible. The cashier was on her phone the whole time not attentive at all…read more The cashier is very rude and condescending. My payment needed to be adjusted for my coupon , the cashier tells me no it's too late. I asked for the owner she's says you can get him because she's busy on her personal phone while working. I in return told her no you get him ! He finally comes and informs her to refund me. While she was refunding my money she slammed my card down on the register and was still being very mouthy and rude. The key to a great business is customer service if you can't provide that then what's the purpose of working at the establishment? I will not be returning and Ive been coming here for over 8 years and servicing my 4 vehicles. So long Egal and wish you the best with your Rude cashier.

    Lu's Auto - autorepair - Updated September 2026

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