I am in the unpleasant position to leave a 2 star review because of my today's experience with…read moreAnna. I was going to leave one star but I had had a haircut in the past with Nina who is a good hairdresser. I guess that's why she is always busy. I am not particular with hairdressers so I pick whoever is available in the moment because I never ask anything complicated. Just a straight haircut with a little trim and a blowdry or plain mousse in the end. Too bad I couldn't remember Nina's name today and request for her and got stuck with Anna. I don't like leaving bad reviews because it could cost someone their business or job but customers must know where they are spending their money. Especially when these kind of services aren't cheap or free. Today I spent $65 plus tip for a lousy haircut and blow-dry. I don't even have that much of hair to begin with. My hair is very fine and plain. Obviously I will not be returning. What kind of hairdresser replies with search in Google when you ask her how to strengthen your weak hair? What's the point in going to the salon when you can't even ask a question about your hair. Anna was constantly struggling with trying to cut my hair as if she was using scissors for the first time in her life. The result of course was terrible. I could have done a better job myself at home and it wouldn't cost me money and time or frustration. Lastly my blow-dry was also bad. Constantly pulling my fragile hair and burning my skin while she was pressing the dryer on my head. She saw my discomfort but proceeded anyway. I guess she is not good in understanding peoples vibes or emotions either. I left quietly because I don't like making a scene but, I am also making sure other people know what to expect if they ever decide to visit this salon. Also always ask for prices beforehand because they like to ask you whatever they like in the end. 40 for a cut and 25 for the blowdry after all this is insane for an amateur doing your hair to say the least. Shame on you!!!

Nothing else gets a rise out of me faster than poor customer service. Boy did I experience shit…read moreservice at Casablanca Hair Salon! I needed a wash and set, and sadly, Astoria is not like Brooklyn, where rollers are the norm at almost every salon. I found Casablanca after doing a Yelp search. I then called to confirm that they were open and to inquire if they did rollers. Jackpot! The man on the phone said "yes," and before hanging up said "you have to come soon because the lady who does it is about to leave," and I replied, sure no problem. Upon arriving the man greets me and sends me over to Paula. I handed her all of my hair products and let her wash my hair. I should've known once she sat me on her chair to do the rollers; she was moving too slow. I personally know how to style hair so I can pick up when someone does not know what they are doing. After my hair was dried, I asked her to tame down my roots by blow drying them. Everything went downhill from this point. Paula could not style a single strand of my hair properly. For starters, she was using the wrong brush and letting the blow dryer puff up my hair. I told her nicely how to go about it, but Paula still didn't get it so I gave up and said I would finish it up myself at home. She was quiet and did not sweat it one bit. I then asked her how much I owed her and she said to speak to the boss (the man who answered the phone and greeted me). I then walked over to the man and asked once again how much did I owe? He hits me with "it's $47." I thought I misheard him, so I repeated it back to him, and he said: "yes, $47!" I then pointed at my hair and said, are you kidding me? Does my hair look like it's been styled to you? He pauses. Then says, "those are our prices." Which I then replied with I understand, but you have to be kidding me right now. I asked him again, does my hair look like it's been styled? No answer; instead, he proceeds to raise his voice and rant about how the lady was doing what I instructed her and that she was supposed to leave earlier but waited for me. How they've been in business for 30yrs and yadda yadda yadda. I was compelled to karate kick him but contained myself. I told him that he knew he was wrong and that it wasn't so much the money but the principle of the situation. I paid and left Paula a tip. I would never step foot in this business. At no point did I lose my shit or act rude for this Mike (the owner/the boss) to come out of his face the way he did after I was standing there with my hair looking crazy. FOH.

5 star -review for this salon!! Since I moved to Astoria and I went there for the first time, I…read morebecame a loyal customer. The professionals are great. I usually do my hair with one hair stylist and he always gets my color right, so I don't risk in any other place. They are very honest to me and recommend treatments that will make my hair healthy and avoid damage. This past Friday I was treated like a queen, I got a free make-up, they offer snacks and coffee. I got a discount in my haircut as well. They always go above and beyond my expectations. Exceptional customer service and personalized experience!

I just had my nails done there, the girl who did my nails was so nice, she was very gentle and…read morecaring. My problem is their pricing, they advertised a $34.99 price for an acrylic wrap, I walked in and asked for a wrap and a regular pedicure, after I was done I got charged $65.00, I felt like I got screwed, first the woman tried to charge me $55.00 just for the wrap, I pointed out their advertised price, she had to double check the price, then she said she didn't know, after she charged $35 for the wrap, she charged me $30 for a regular pedicure?! next time I'll go to Celina's up the block, they are forthcoming with their prices. If you want to keep customers, stop nickel and dining them! I give the lady who did my nails five stars, i'm sorry I didn't get her name, the price gouging woman gets ZERO stars from me, I don't care if your lips are on the advertisement cards.

Payton is just exceptional!!! I am always beyond thrilled with the work he does and he offers a…read moreservice beyond just cutting and coloring your hair to perfection. Payton creates artwork and really lets your true self be revealed. If you want an incredible experience, you will not be disappointed!

As soon as I left here, I found myself Googling "color correction NYC." I wanted to look like I had…read moregotten back from St. Tropez, not the Jersey Shore. Ferrazz was kind enough to offer a complimentary cut and balayage via Salon Apprentice in exchange for promotional photos for his salon space. I was pretty excited because I figured since he is the owner, I'd be in good hands. Ferrazz was kind and welcoming and gave me a decent haircut. I did think it was a little strange that he cut my hair first because usually, they cut first and then color. However, when the time came to apply my balayage highlights, I could tell that things were not going to go well and started to regret my decision to accept this service. I asked for subtle balayage highlights toward the bottom of my long, never-dyed hair. Instead, he started painting big, chunky pieces all over my head without seeming to care where they landed. The pieces went all the way up my scalp and included big, awkward sections near the front that stood out oddly. As I watched the color develop and turn orange, I started to freak out on the inside but kept my cool despite myself. After all, I thought, this guy is an experienced professional, and I need to *trust* him. After he washed out the color and started to dry my hair, I couldn't believe how awful it was. My hair was ORANGE all over -- big, bold, brassy stripes of ocre had taken over my entire head -- some of them quite patchy. I just about cried but didn't know what to say. He tried to hide the color disaster by giving me a ridiculous, excessively curly blowout (which I did not like). Then, I had to suffer through being photographed in this state for about 25 minutes. I tipped him $40 because...I felt guilty I guess? In all honesty, I was foolish to accept a free color but having had several good experiences on Salon Apprentice and the fact that Ferrazz is the salon owner made me feel safe I guess. When I got home, I found out that it was worse than I even realized before. After straightening the curly mess, I realized that the entire underlayer of my hair was bleached out and that the tiger stripes ran all over my the top layer. There was no hiding it with a hairstyle or headband. I did text Ferrazz the next day, and he offered to fix it, but I just didn't feel comfortable having him come near me with color or chemicals again. Worse yet, I'm getting married soon and had to go to Miami to see family. After I returned, I ended up paying a lot for a color correction and the stylist who did it couldn't believe what was done to me.

I had Japanese Hair Straightening here in March. Anne was great! It's two months later and I love…read moremy hair! I will be back!

DO NOT GO HERE! I need to share my experience with this salon and the manager today to warn others…read morehow I was scammed today. My entire family has gone to Hair IB for keratin treatment over the past 10 years. This was because we liked the previous owner and service we received when the location was on 16330 northern blvd. However, about 5 years ago they moved to new management - Esther. She is a very unprofessional business owner. She always has a very condescending attitude. Every time I leave my appointment, I would always say "this is the last time I go here" but continued to go because I simply didn't want to bother finding a new salon. However, today was the final straw for me and my entire family. I was quoted $300-325 for a root touchup over text message by her prior to my appointment because she said they have on record that I have thick hair so my price would be more than the average customer (a $75 increase from my last appointment). I said okay as I understand that prices go up year over year. When I arrived today, she informed me that actually my price would be $400. This was a 60% increase from my last appointment, not to mention, I requested only 1in of my hair be treated instead of the full root touchups. 1in of hair is $400. This bait and switch on pricing is completely unethical and poor business management, especially after being a loyal customer for so long. Once she had me on the salon, she knew she could charge me whatever she wanted. When she initially quoted me $300 - $325, she knew exactly who I was and what type of her I have, as I have been there many times in the past and she even has her notes about me on file - there were no unknowns about the service. I took PTO from my job for this appointment and sat in 3 hours of traffic thinking my price would be $300-$325 as quoted. Not to mention, the keratin treatment does not last more than a month because she rushes through the process and straightens hair in huge pieces, missing a lot of hair in the process, just so she can take as many customers as possible. Others should be warned of the unprofessionalism of Esther and should take their services elsewhere. It is simply not worth the aggravation and stress!

I got an excellent haircut and she listened to exactly what I wanted. I would recommend.read more

This place is amazing! Very welcoming and friendly the entire time. Listen to what you want done…read moreand get you to the color you want.

This place is good for coloring hair but they suck at cutting hair. I wanted a simple straight cut…read morebut my hair was nowhere near straight. My sister evened it out for me the next day. She cut hair for the 1st time & even she was able to cut straight. Haircuts are $25. It was a complete waste of $. Her hair was uneven as well. She had random long strands sticking out. I evened her hair out for her as well.

I been going to Jorge for the passed 20 years at Lemir salon. What I have to say about him is all…read morepositive. He will leave you hair beautiful and healthy, and that's the most important thing for a women I feel. I have full trust in him when I go to him to have my hair done. Something that wasn't a luxury before I met him.

I like getting my hair cut on a weekday, the atmosphere is more relaxed…read more AT THE RECEPTIONIST DESK The receptionist is friendly and speaks English. THE MUSIC Track 1 - Lady Gaga Remix Track 2 - Cantonese Music Repeat and Remix..... THE WASH The massage reminded me of Vietnam. Who massages people hair these days for a regular haircut? This place! It's so weird; I'm not used to a head massage from my washer. Neck, ears, temple. Only the fingertips, no nails. (I'm not really into massages, so it didn't really relaxed me... just wondered how long it would take =P) Good job though, kudos for the extra effort! THE CUT My randomly assigned hairstylist was Terry. Terry didn't introduce himself, I found out who he was when I paid. I'm not sure if Terry spoke English either. It was weird, but I just took a chance that he spoke Canto because of the background music. I basically need a trim with bangs and that was communicated though. He doesn't seem much of a conversationalist (I don't mind), but I didn't like that he brought up that I have thin hair. Then again Istana and Cutting Edge have commented about my thin hair (and I haven't been back since). He got my bangs right and trimmed the high layered hair well. Fast, prompt, cordial. RANT So it's thin hair. It's not much to work with. Yea, but if you're a good hairstylist, it shouldn't be an obstacle. And I would know that I have thin hair. Unless it is constructive about my hairstyle at the moment, don't bring up the thin hair. PAYMENT There are tipping jars at the reception desk labeled with each stylist name so that you don't have to hand the tip directly. TL;DR Trendy Canto place. Quiet non-chatty, non-selling, no-pressure atmosphere. Everything is perfect if only the stylist didn't hit my pet peeve =P

I only go here because I was referred to Adam. Do not go there if he is on vacation. They can't…read morekeep appointments. They will make you wait and lie about the wait time!!! Only go there when Adam is there.

I came here on a Tuesday morning for highlights, wash and blow on completely natural 4c hair. Josie…read morewas the stylist (Spanish speaking lady) although English is her second language she took the time to understand what I wanted. I told her it was my first time dying my hair and she gave me some important hair care tips as well. I was their for about 3 hours for the entire process but I left completely happy. I would definitely go again and have referred a few people based on my one experience. The owner is a Jamaican lady named Karen who has common courtesy and respect for all her clients. She was not present when I first entered but when she came in she greeted me and complemented me on my hair Although the process Was not completed . I appreciated that, I give this place 5 stars for the attentiveness ,professionalism,cleanliness and ohh I forgot to mention I only paid $80 !!! Will definitely return

I've been here a few times and have been satisfied with each visit - especially my last!…read more After my staple salon started doing a terrible job on my relaxer, I was actively looking for a new place for this service. Honestly, no other salon has relaxed my hair as well as they did here. I live in Astoria and I'm willing to make the trip just for the great outcome. They didn't rush it, took their time to make sure it was applied properly and the blow out at the end was the perfect final touch. The stylists were really nice. I liked that they outlined my desired services at the beginning so I was aware of the pricing and there were no surprises at the end, especially since they charge extra for deep conditioner, treatments, etc.