Quality!! Having this in home care is not only the ease of getting to appointments but makes the exercises more relatable. My Pt included my exercise bike, stairs, etc. I highly recommend. Thank you for this opportunity read more

I have had a very good experience with Luna. The physical therapist they sent is exceptional. His name is Rei and he listens and has a plan that addresses my needs. read more

My physical therapist was superb. Kind, caring, respectful. But the concierge team is horrible, made billing mistakes. I was put on self pay. I said NO. That I have insurance through Regence Blue Shield. I called many, many, times reaching no one and put on hold for a TOTAL of many hours, wasting my precious time. I ended paying for self for my January 3rd, visit. I was pissed off. Because when I did get a hold of someone on concierge team, the person said I was on a self pay plan which COULD NOT BE CHANGED. I said this is a big scam. BEWARE of LUNA.... read more

Just a total crap pile of a company. My mom, who is unable to walk, was given a referral to these clowns for three things. They said they can only treat one issue at a time. OK fine, whatever. So, they sent a PTist out for an initial visit. I am told that he told my mom she was probably misdiagnosed and also that she did not qualify to be getting PT from Luna. I was surprised to learn this and called Luna to find out what transpired. Or, to at least hear their side of the story. I was on hold for 45 mins the first time and finally allowed their system to call me back. Nobody called me back. So I called a second time and the same thing happened. So, I sent them email and got an automated reply that they will get back to me. Their mailing address seems to be someplace in Tennessee. WTF read more

The pt professional massaged the arm to get it flexible and then did a series of exercises to help strengthen it. He encouraged me to work with the exercises to continue my progress. read more

The physical therapy itself was great, and Mary Shores was awesome; the problem with this company is the cost. I was told they accept my insurance and it would be just a copay , but then they billed PER EXERCISE which of course my insurance balked at, and more than double what you would pay for self pay; so I'm having to pay more than double what a self pay would cost ($125/session). I used them a couple years ago and it was only a copay, but this time I'm having to pay more than $2K for 6 weeks of 2x week. I now tell everyone I know NOT to use this company or at least just don't use insurance for it. read more

I am an 81 year old woman. This therapy is important for my ability to live free of falling and keep up at active lifestyle. I have improved my abilities in all aspect with Luna PT. My therapist, Josef, is excellent, communicates clearly, and works at my ability level. I am very happy with Luna. read more

Treatment is presented with my particular needs in mind or fitted to meet my abilities. My feedback is taken into consideration and tailored to my needs read more

I received at-home physical therapy services for 3 months following a knee replacement, and they were great! Very convenient and easy to schedule. I saw Kim Dines and she was exceptional. She observed my exercises and gave helpful advice to strengthen & increase range of motion. She also did manual therapy to break up scar tissue. She's very smart and compassionate. I would recommend Luna to anyone who needs PT, especially those who cannot drive to a clinic. read more

I am an occupational therapist, and this company was given a referral to start care for my grandmother. They continuously say that they don't have enough providers to come out and see her. She has been on their list for over six weeks and they still have not been able to find her a physical therapist. I'm not convinced that this company isn't an absolute scam. read more

They asked me several times the reason for the referral. I gave them the same answer every time, contracted fingers and balance. I also told them about the dog.They sent someone to work on the shoulder and she wouldn't come into the house with the dog there. read more

My GP gave me a referral to Luna. Quickly I was getting text messages, emails, and calls to get me to contact them to set up the first appointment. I did contact them and they said they would find a provider. A week went by with no contact. I called again and they "put my request on blast out to their providers." I heard nothing. Eventually I learned they found someone and we set an appointment for 2 weeks later. And then the appointment was cancelled (1-3 days prior to the date) but I was NOT contacted at all about the cancellation. I figured it out after the incessant texts/emails started up again telling me to contact them to set up an appointment. I called and they offered to put me on blast, but I mentioned that had already happened so they recommended I look around for a different PT company. And let me tell you - I will always be looking around for a different PT company when I have need. read more

The Physical Therapist, Nicholas, provides carefully considered exercises and treatment. He communicates clearly and explains the purpose of each exercise and the correct method to do them. Luna provides good text reminders about appointments and follow-up questions about their service. read more

I had totaled knee replacement. Joshua has been excellent! Gentle but pushy to stay on track FOR ME. He is very patient focused. He is prompt, thorough, neat and clean, sanitizes his equipment, very professional. The problem I had with this was getting the initial appointment. you have to wait for a therapist to pick up your case to get an appointment. Seems my area is lacking in available therapists. It took a lot longer than expected for a therapist to pick up my case. Luckily it worked out just in time. read more

Post op for joint replacement, a friend told me about her very positive experience with Luna in-home PT. Turns out it's covered by my insurance so I checked it out. I was concerned they may use PT Aides instead of PTs with doctorate and plenty of experience. My PT (PT, DPT, will be the same one for the several months of therapy) is very experienced, knowledgeable, practical and enthusiastic. Answers all my questions and doubts. Based on my experience so far, I'd highly recommend them. read more

I learned about Luna in AARP newsletter. Love the service. They come to you and they accept most insurance. My therapist, Stephanie is excellent. She's on time, very professional, listens to your needs and addresses them. My exercises are downloaded on their APP for review. Very convenient. I would highly recommend Luna to anyone. You won't go to another PT where you need to drive. read more

I wanted to wait until after I had a home visit to do this however, they gave me no choice but to respond now. My first doctor visit which suggested it may be sciatica contacted these folks. When they called me I told the folks I needed to start after I visited my pain doctor about the sciatica pain to see about other choices. I gave them that date. I also told them to let me know prior to scheduling what my cost was and what insurance was covering as I have 2 insurances and need to see about budgeting this. It may take 48 hours to know this information. Since then, they went ahead and scheduled a visit prior to seeing the doctor. I called and reminded them again about not scheduling me until I see my pain doctor. She said there may be a charge for cancelation. We had a discussion about that as I said this should have not have scheduled yet regardless and my information has not been provided. I did cancel prior to the 24 hours notice. I asked her to call after I visit my pain doctor. She said no problem, they would call in the afternoon. She was polite to work with. 3 day in a row I get a text asking to schedule a visit. I go online to register and there was no information on insurance or costs. At least that I was able to navigate to. But lots of questions about me which I have yet to answer. Then I get a call asking to schedule a visit. I called back and talked to Josh. He was nice. I asked him if they even read the notes. I told him why we are at this point now. I asked him to take me off the his list for future contact and wipe all my information from their records. I do not do business with folks who pester me to the point of what I consider SPAM. Way to "over eager" I will share my experience with the doctor who contacted you. I do work and have a life as well. It does take time to respond. No need for you to respond as nothing said will change my mind. I have read your responses about some of the other 1 star reviews and in my opinion, you seem to take very little to no responsibility. Ty. read more

Paula is good at what she does. My only concern is that I do not get a full hour of service. She usually leaves in 45 minutes.

I am so grateful to Luna for providing in home services. Thank you!! I love the PT who has been coming. His name is Alex. He is knowledgeable, competent, reliable and kind. Five stars! read more

While initially grateful to have a service that would come to my home, my therapist did not seem very confident or experienced and was struggling with using the app on their end - our sessions often went over time, and I found the exercises to be quite basic. I had much more progress when I went to a local PT and resumed working out at the gym with my trainer. Separately the charges were at least double what my local PT clinic charges (before in-network adjustments) which just seemed bizarre given local PT has brick and mortar overhead. Lastly they are still attempting to bill me for services from a year ago with insurance charges pending, despite being in-network. Thumbs down. read more

I just started PT with Luna. PT seems legit. with good past experience. However, my 3 star rating is related to their app. It asked me if I wanted to tip my PT! This is NOT a catsitting, hair or nail service....this is a MEDICAL service!! As someone who spent 40+ years in the healthcare industry, I find this to be a highly unethical and offensive business practice. read more

I only use Luna because the physical therapist I have used in the past now works for them. Their customer service and follow through is the worst! Messages do not get returned, it takes them over a week to call your insurance provider to get authorization for your first visit, they lie to you that they have contacted your insurance provider, and then when asked to have a manager call you back to discuss, crickets. If you dont have to use them, DON'T read more

I had my other shoulder replaced and was hesitant to drive. I called Luna and got everything set up. They were organized and efficient. I met my physical therapist a few days later. His name is Joseph and he is great. He is knowledgeable, kind and efficient. He knows his stuff and gear is my therapy to how I'm feeling. He also has a sense of humor which I appreciate. I am very pleased and think that you would be too. read more

I am very satisfied with my treatment from Luna. My Physical Therapist, Kristina is highly competent, very professional, and pleasant to work with. I am on a good track for a rapid and healthy recovery. I look forward to completing that process satisfactorily. read more

I love my PT Brianna, she is really professional and super helpful. It's so convenient to have care in your own home. However, I ended up deleting the Luna app altogether because it was blowing me up for reminders and notifications. Way too much. They already send emails and texts so the extra notifications from the app was just overkill. read more

Luna PT is awesome. They come to your house, bring their own table and provide high quality service.

David, from Luna, is my Physical Therapist. He has been great! The best part is that he comes to my home and I don't have to go anywhere. He has worked with me twice a week and I am making great progress. He is very encouraging and gives me exercises to do on the days I don't see him. I would definitely recommend Luna. read more

I had an aphasia from a stroke. There's no program for a stroke. I needed help, but I could only select with one body of my issue. I started with the back, but I needed my shoulder too. Several people came over to my place, and they had some of the back, but I needed the entire back. I asked every single person about my shoulder, but they didn't pay attention to me. My shoulder is killing me, I'm about to pop my shoulder, it's that bad. read more

Outstanding therapist sent by luna would not allow me to give less than 100% which i have a tendency to do. The ultimate success and end result of my therapy will be due to the efforts of my therapist (johnny). read more

Luna is great! Most of the systems are electronic and can be accessed online. If you need to speak with someone, customer service is very responsive. The best part of my Luna experience is working with my PT Amanda. She is smart, responsive, flexible and encouraging. read more

If you have to count on physical therapy don't use Luna. They dropped the ball on me completely on any appointment and follow up. It's been a week since my surgery and I should of started my herapy after major surgery ​3 days ago. They are only a schdule company who present themselves as the therapists be warned they are not and have no control over your care. They are only a scheduling service and they don't care. read more

I am more than pleased with my contacts with Luna and my PT Erin, although it did take a while for them to find someone here in the Seattle area. Erin is more than professional and I have seen many therapists over my 83 years. She is non judgemental, encouaging and sets the appropriate goals. I am making slow progress with lumbar stenosis issues and focul on Parkinsons. read more

My physical therapist is very knowledgeable and I like how he explains all my exercises as to how they will help me improve

The Good....having a competent experience PT Therapist in my home to help me figure out routines that work in my environment. She's a 5* The Bad......the phone App that I still haven't figured out...It wants me to build an account but won't let me create a password. I'm a technophobe so not sure when I'll find the gumption to sort it out. They send me alerts I just can't interact. My therapist has been drawing little stick figure instructions for my exercises. read more

Daniel from Luna physical therapy has been going to my mothers home helping her with a gamut of physical geriatric problems. She cannot leave her house very often and has a lot of physical Complications and debilitations, he has been working with her for about three weeks two times a week and she truly looks forward to his visits. He has been teaching her therapeutic techniques and exercising full range of motion, as well as working on strength and balance. He is very patient, kind, and professional. This truly has made a difference in her every day life and outlook on exercise and confidence to continue moving her body and build her strength. I would highly recommend. read more

My injury doesn't allow me to drive which limited my PT options. I finally found a place close to my home and when I told them my situation they recommended Luna and said they would come to my home. Within a few days, Andrew came and evaluated me. He is very encouraging and has me on a plan to get me back to 100%. What a great idea to have PT in your home during Covid. Especially when I can't get out of my home. read more

I had a great time working with Ryan on my shoulder sprain! He was very methodical in his approach and explaining to me how each exercise was helping me at each stage of the recovery process. At the end of my course I was able to jump right back into my usual weight training and hiit with confidence ! read more

I've been doing physical therapy for my knee on and off since I first had knee surgery in 2008. Not only is the Luna app an extremely convenient and easy way to do physical therapy from the comfort of your own home, but the therapist Dr. Edwin Ryan is probably the most competent, agreeable, and professional, and effective physical therapist I've had the chance to work with before. I would recommend both the app and Dr. Ryan to anybody who needs physical therapy! read more

Melissa is super: Her instructions are clear . She's encouraging and humorous. After just two sessions, I feel I've made progress. It's' great that she comes to my home. read more

Yeeees! Finally a modern healthcare company. As a working parent, it's impossible to get any self-care. Luna makes it possible--no need to schedule or pay for a babysitter. No need to schelp the kiddo along. Scheduling was a breeze and the therapist was very knowledgeable. read more