I've been wanting to close the gap between my teeth for a LONG time, and ever since I was a…read moreteenager, I knew I needed braces. But unfortunately, my family could never afford them for me. Skip to 2016, I'm an adult now and I went to three different Orthodontist for consultations this year. Stoutland and Hayes were the ones that I chose because they were 1) location was near my home, 2) they did not rush me and I didn't feel pressured 3) extremely informative on what type of braces I would get/want. 4) Friendly and nice. 5) best price. I ended up getting my metal braces and it's been about 5 months so far and I'm seeing improvements with my teeth, I have 1 year and 6 months to go. I'm excited because every month, I get to see my bite being fixed and my gaps closed quickly because of the braces. All of the doctors there are gentle and never rushing when switching out my bands or wires for my braces. I also would like to say that Lisa, the front desk woman, is great!!! I usually need to make a new appointment every month because of my job schedule and she helps me with that. I feel bad that I need to change the time/dates 3 times a month to work with my working schedule. SO I do appreciate everything she does. Parking is easy and you can park in the back of their Ridley office. They also have another location in Chadds Ford and they have a huge parking lot too. The Ridley location always has discounts/ games that you can play to win stuff. Just check their website. .....All that said, I'd definitely recommend anyone to come to Stoutland and Hayes.

No complaints! Extremely friendly and exceeded my expectations. Tip: Dr. H loves dogs.read more

Terrible. So many people came here and decided to never return. I recently resigned from this…read moreposition. The owner is catty, very negative and sneaky. She charges incorrect amounts to save her own @$$, many safety hazards, people's crowns, etc pop off constantly and she knows it's half ass work and still charges extra to repair, she charged patients co pays that weren't complying with insurance company guidelines. The staff are catty, gossip all day long, talking about eachother. She doesn't do a full hygiene cleaning at your first visit and will make you schedule a limited exam first and then a cleaning later doesn't make sense. She talks about patients very nasty, they dismiss people when they don't get their way, terrible customer service many times I had to save their asses and keep people from reporting them. She threw us all in the line of fire to deal with things SHE SHOULDVE DEALT with. They have terrible conflict resolution skills and the solution is to dismiss people from being treated. The doctor withheld my pay stubs, never saw one ONCE... after requesting multiple times, Phoenix is negative constantly talking about employees and patients and then smiling in their faces. Gross toxic environment, other employees told me about all of the people who quit because of safety hazards and immoral acts done by the doctor. Sneaky shady business. They over fill the schedule because of the volume of cancellations , but can't handle it. I'm used to a more professional ORGANIZED environment, she was pissy about me speaking up for myself and pointing out dysfunction. Hours of operation are wrong, pricing is wrong, she never updated the website. Employees literally said that they've been dealing with her bs for years.. why they stay? Not sure maybe they can't find better but won't be me getting abused. She discriminates against health conditions, I warned her before employment of my stomach conditions and doctors appointments. She mad me cancel my important appointment to let her pet go to hers instead. Which resulted in me being sick for a week because she only allowed us to see our physician on fridays. She down played everyone's issues and concerns. Said that mental health isn't that important and that an employee was being extra for needing to be treated for a condition. They talk crap all day when things are going too slow. Phoenix says all day "wish I could clone myself doc" trying to imply she's better than everyone in the office. Meanwhile everyone hates her at the office. I will read these broads for filth! The doctor let me get verbally attacked several times and threatened, she does nothing. She talks about employees and patients to other doctors spreading runoursDon't waste your insurance your teeth won't stay in anyway. She wants to write statements so can everyone else :)

I have been a patient here for 8 years and now I'm done! The new dentists and management are rude…read moreand uncaring. I was told I could not have the cleaning covered on my insurance, but could have the cash service only cleaning for $500. No compassion, management was unsympathetic and unwilling to rectify the situation in any way. This place used to be great, but now it's a money grab for them.

Go here if you need a cleaning. If you have any actual emergency dental need, go ANYWHERE else…read more Dr. Charles is an inconsiderate, unprofessional person who should not be practicing medicine in any manner. I arrived for a scheduled emergency visit to deal with an abscess, and spent a total of 4 minutes with the doctor in the room. "I'll be right back" was said about 7 times. He sliced the abscess, left the room for 30 minutes with soaking wet gauze in my mouth, with the excess dripping all over my clothing, then made zero attempt to clean, disinfect, or even have me rinse. They sent me on my way feeling like i was robbed.The entire experience crossed the border of 'sanitary' by a wide mile. Against my better judgement, I made the follow-up appointment to extract the tooth, and they refused service the day of the appointment. The lack of sanitation, professionalism, or anything close to attentiveness is disturbing. Stay away from this dirty dollar grab.

I have been cared for by Dr. Godick and his team since 2000. It has been the best care I have ever…read morereceived and still is!

Wish I could give no stars. They don't deserve any! Awful personality and unorganized! Warning:…read moreDon't ever correct the arrogant doctors working there no matter how small the problem is or else they'll purposely give you trouble should you need the right paperwork's. Honestly at this point I suggest y'all go somewhere else. Shocker, they don't care!!!

Took time off from work in order to have a new pt appt at Advanced Family Dentistry. Met directly…read moreby the dentist and hygienist who were friendly and quickly took several X-rays as a baseline. Dentist said that I needed to get my old fillings replaced as they were "leaking" and could be further damage. I had a dentist verbalize this to me previously as something that may come up in the future so I wasn't too alarmed. "We aren't doing anything today, we will schedule you for two appointments in the future where we can replace these old ones and we will clean your teeth then". I felt a little surprised and suddenly rushed and wish I had said something then, but didn't. It didn't feel right. What I find disappointing in hindsight is that my X-ray results were never reviewed with me, that absolutely nothing was done the first appointment even though I had taken time off to be there and the expectation that I will take even more time off for these services. If nothing else I felt like my time was not respected; the time I had to take off from work, to get there, and then schedule additional appointments. If this is how they run things then it should be clarified that the first appointment is a "CONSULTATION" and that it is likely that no work will take place. I suspect they make a little extra by breaking up the visits this way and that may be the motivation behind it or the doctor was running behind and punted.

This message is to NOT recommend dentist, DR. H.W. HINEBAUGH (III) whose dental practice is…read moreAMERICAN DENTAL CENTER, 1260 E. Woodland Avenue, Springfield (to the side of BJ's). I came to Dr. Hinebaugh for a supposedly FREE consultation for implants. Once I sat down with Dr. Hinebaugh, he asked me to explain what's going on with my teeth. I did, and he said I would need a CT scan. I told him that I was hoping not to have a CT scan (since I have had an unusually large number of X-rays and scans to my mouth lately); and that I brought a thumb drive which should have my scans and X-rays on it. With a raised, annoyed voice, he told me that the thumb drive didn't have a reader on it and that he couldn't open it. (It was a thumb drive that I received from my regular dentist.) So I said, "If I have the CT scan, will there be a charge for it?" He looked at me with a very annoyed scowl, and said, "No." I said, "Well, from the look on your face, I can see that you won't be happy with that (not charging me for the CT scan)." He asked me what his website said. I mentioned it stated "free consultations", and I was going to mention that one of his forms indicated having to pay for a CT scan ONLY if you wanted a copy of it ($400), but he cut me off and raised his voice again and said, "A free consultation doesn't include X-rays!" (Maybe his website should explain that!!) Then, with a great amount of annoyance, he said, "Well what do YOU want, Nancy?" I knew that he and I would not have a pleasant doctor/patient relationship, so I said, "I think I should just take my thumb drive and leave." He grabbed all the forms I filled out, violently ripped them up as he was saying, "We wont be needing these!" And he threw them in the trash; half of them flying on the floor. He stormed away from me, leaving me to try to figure out how to get back to the front desk, with no easily visible "Exit" signs. Having no sense of direction, I accidentally wandered in the wrong direction, and he came back and, with his raised voice, said to me, "This way, Nancy -- the same way you came in!" (Like I was an idiot.) I picked up the thumb drive at the front desk and left. After leaving, I realized that he had thrown away my forms in his regular trash can. Those forms had my personal information on them, including my Social Security number. I was so upset by that time, but I went back anyway and asked for the forms that he had thrown in his trash. They gave me most of the pieces of my papers, and I left. I should point out that the next dentist I went to WAS able to open the thumb drive and see what was on there. What a horrible, unpleasant experience I had with this dentist.

There are dentists, and then there are dentists who do things right. If you are looking for…read moreexceptional dental work, then you found your man ! I first started going to Dr. Hinebaugh over 35 years ago, most of the dental work he did then is STILL working and looks fine. After moving away, I started to use others, however those other dentists were always sending me elsewhere for root canals and such. Dr. Hinebaugh maintains all of his certifications needed, so everything can be done under one roof with expert care. I also respect his keen eye for detail, so when does a bridge or implants, they look completely natural, not like some over whitened veneers. When it comes to exceptional dental work, crowns, bridges and implants, dental experience and craftmanship matters...and THAT is what you will find at American Dental Center !