Being new to Fort Smith, I rely on Google when needing to find services. This is how I found Luminessence. I saw Julie in the beginning of 2017 for 3D brows, permanent cosmetic. The initial appointment went fine, and I left with what I thought was a great result. I was happy to pay the $450. Prior to taking the step and making my appointment, I had done extensive research online, and watched copious amounts of YouTube videos, and felt I had a good idea of what to expect. Everything from start to finish, the marking, drawing lines, colors, pain tolerance etc. Within just a few days, after the excess ink had washed off and the skin started to heal, I became aware of the lack of actual symmetry, and what appeared as fading in the middle of the one brow. I returned to my touch-up appointment 4 weeks after the initial appointment, and pointed out the areas of concern. Julie apologized, and ensured me that's what the follow-up appointment was for. So, I laid back down and endured another session. The pain is quite real, even with the topical applied. Again, I left, thinking all was wonderful, only to again, a few days later, realizing nothing had been corrected. The 2nd session hadn't changed anything! This is where I should add, that before EACH session, Julie had me draw how I wanted the brows. She gave me a brow pen. She didn't measure, draw lines, which is what I would expect from a professional. I found this highly odd, but again - one thinks you're in good hands, and dealing with a professional. This time I let a bit more time pass. The tattooing is painful, and having undergone two sessions and still feeling horrible about the result, I wasn't exactly in a rush for a 3rd. I spoke with my husband about what to do. Does a customer even have recourse? The fact nothing had improved after the touch-up session, made me feel a 3rd time wouldn't change anything. The same fading was back, and the lack of symmetry did I was still having to "draw" my brows on every day, just as I had always done. Just as I was about to make an appointment somewhere else, I decided to send Julie an email, explaining my dissatisfaction and disappointment, and to ask her if she would help cover my expense going somewhere else. She replied after about a month, and pleaded for me to come and have her try one more time. Not really wanting to spend another $400 somewhere else, I agreed. But no .. 3rd session changed nothing. Again, Julie free-hands when she tattoos ... no lines, plus she site to the side of you, and not behind. I'm surprised the result wasn't even more horrid. Needless to say, I was done. Just done! After 3 times, with brows that were now turning purple because of the substandard ink used, I gave up. It was time to go somewhere else, and actually get a face again. I made an appointment with the highest ranked micro-blading tech in AR (Affinity), paid the $350 and have AMAZING brows now. For the sake of professionalism, I wrote Julie an email the following day, letting her know what I had done, asking if she felt compelled to contribute to the new expense I had had, due to her lack of skills. This is now 9 days ago, and I haven't heard back. To anyone considering going here for permanent cosmetics - save your money! 6/21/2017 UPDATE - I resent my email to Julie, and she sent me the following answer back: "Thank you for your feedback. I do hate that you were so unhappy with your brows. You and I have worked together at each visit to draw guides to reach your goals. I put strokes in each place you asked for them and you seemed pleased with that. You and I had also discussed another visit last time you were here. Instead of that next visit, you decided to go elsewhere for a different procedure. I am glad you are happy with your recent microblading procedure. Sadly, at this point, there is nothing more I can offer you. Again, thank you for your feedback" read more

Terrific medi-spa. The staff is great and spends time discussing your options with various treatments so you can make the best choices for your care. read more

Avoid this place. They'll charge you more than necessary and only do a half-a** job on your procedures so you'll have to come back and spend more money. Very superficial staff who seem to work there only for the price break on their own procedures. The male aesthetician doesn't pay attention to what he's doing and I promise you the doctor will charge you for more Botox than she actually uses on your face. read more