This is my 3rd time here at Luma and the staff is very nice. Very through and explain everything their doing in detail. Came today for a cleaning. Super quick and professional. read more

See all

After having all my teeth pulled there, I was given these baby teeth immediate dentures. I was not made aware these were my permanent ones; I thought they were temporary. I had even showed them a picture of how my teeth had looked. They absolutely refused to remake them unless I paid another $3,900. I would not ever go back to that place. I think they use underhanded business practices. They did not even try to put those awful dentures in my mouth. I think they knew I would not like them and i would probably question them and they did not want me to. They just wanted me out ASAP and didn't think I would come back. Also that short, fat bleached blond girl bookkeeper was rude too. they just wanted me out read more

Very nice staff. However, Luma definitely gets the "Most Expensive Dental Office Award". Watch out for the we're going to send you home with a goodie bag (toothpaste, floss, etc) and dental rinse. They never say the rinse is $36- make it sound as though it's a freebie. read more

Great staff and doctors that are all focused on patient care! Would recommend anyone to any of these offices

Just save your time; called and cancelled an appointment and was later charged $31.50 never rescheduled and bill is now $100.00

I have been here twice. The first time was 6 months ago Both times, I was not called back until 15-20 minutes after my appointment time. The appointments take a long time. After waiting, I was offered the whole head x ray scan. No thanks Then the dental hygienist made my 6 months appointment and wanted to take the bite wing x rays again. I had them done 6 months ago on my first visit here. I told her this and she said. Let me check. Yeah. Maybe do that before you try to do them again and my insurance refuses to pay. She cleaned my teeth in about 20 minutes. Now I am sitting here 10-15 minutes (so far, I am sitting in the chair as I type this) for a dentist to check me out. I asked for the fluoride varnish, but apparently, I have to see the dentist before she does that. Look, if you have lots of time and like waiting, then this place is probably fine for you. It is clean and modern inside. People are friendly, but really slow read more

Luma Dentistry - McCalla - General Dentistry Near Me - Mc Calla, Alabama

Unfortunately, I have to give this business only one star. While they started out good, they quickly declined in both service and care. I work a very busy job and had to reschedule a number of times due to this they flagged me. This means I have to call day of and if they can fit me in they will see me. This is awful customer service. I will never go back and I have advised all family/friends to do the same. Update: so I was called by Luma Dentistry and was set up for another appointment here and promptly walked in to a scheduled appointment they made for me and was again turned away. This was another in a serious incidents that they did not take responsibility for. RUN DON'T WALK AWAY FROM TERRIBLE BUSINESS. read more

I paid $40,000 on implants from Dr. Holt Gray in December 2013. I just recently had a problem with the prosthetic and tried to get help but was told that because It was over 10 years ago I was considered a NEW patient and they were NOT accepting new patients. Unbelievable that you would treat old clients no matter how old like that. Loyalty matters! read more

Started off good but now I regret going there. went in for a fill-in that was not bothering me at all and left with half done work and in pain. Office staff is sweet though but dentist are a negative! read more

I went to Dr Gray for all-on-4 implants. "HUGE MISTAKE" originally I was in seeing one of the regular dentist there and I was having problems with my upper teeth and repairs were no longer working very well and I got in a discussion with him about implants. He got with Dr Gray and got a price. Then we had a talk about the best choice of material in which I wanted mine to be made from and I told him Zirconia. He got with Dr Gray and got the price and we sat up an appointment with Dr Gray. Upon talking to Dr Gray he told me I didn't want Zirconia that I should use acrylic they were much better, he said Zirconia would break. So using his professional advice I did what he said. To make a long story very short that is not the material you want. the temps stayed in repair a lot due to breaking in half or tooth falling out. Finally I got the real ones and over a period of about a year I had a tooth fall out 4 or 5 times. I would have to go back have them removed and reinstall my old temporaries which hurt my gums. I would have to wear them for a week or 2 and go back and get the so called good ones put back in after they were repaired. This got very old and he was getting mad at the manufacturer in Tuscaloosa and kept telling me they were going to have to redo them if they didn't quit breaking. Finally after the last repair which was like I said 4 or 5 times they seemed to be ok but less than a year later another one fell out and every time I tried to get a appointment I couldn't. about 6 months later I got one and this whole time I had a front tooth missing. When I finally got this appointment he told me I was going to have to pay $500 to repair it keep in mind this is the same thing that had happened several times before. I be paid $23,500.00 for these top teeth and now they are worthless I'm not paying anymore for a problem they obviously can't fix. If he had given me the Zirconium like I ask for this problem would have never have happened. He's going to try and say I wasn't wearing my tooth protector at night which is not true they are basically plastic and they just don't stand up well against my regular lower teeth. My dentist that I'm using now said what I have in my mouth is the same thing they use as the temps because they're cheap, but the Zirconium he lied saying they would break. My present dentist said he had never had one to break that was made out of Zirconium. So if you're brave enough to go there at least make sure to force him to give you Zirconium unless you want to waste $23,500.00 read more

I am a person that never writes reviews but this was an experience that deserves telling the public (WARNING long post) I had the experience of my original dentist retiring and needed a new dentist. I have Federal Blue Cross Blue Shield Insurance so I looked for local providers. I live in the Bessemer/Helena area so Luma Denistry in McCalla was in my general area. I chose this office. I arrived on 03/20/2023 an expected a general examination and cleaning. I expected my out of pocket cost to be less than $100 considering I get two "preventative cleanings" every 6 months which I pay through my dental insurance (Federal Blue Cross Blue Shield). I arrived at the office at 8 am and the lobby had probably 10-15 patients (this become relevant later). The wait was not long--I was taken back in about 15 minutes. In the initial interview x-rays were taken as well as a general assessment of my mouth health. Because I have regularly went to the dentist, my teeth are in very good shape. I have to relay that upon my original Dentist retiring, he told me I had a receding gum line and would want to watch this in the future. I told this information to the hygeinist that looked at my teeth. BIG MISTAKE on my part. The hygeinist recommended a deep cleaning. So here is where things got financially interesting. Total cost for this procedure. A whooping $1,719!!! So how much did they expect me to cover out of my pocket? $739! The dentist office divided this into $364.15 and $374.85 (Right and Left side of my mouth). So by now it is about 10 AM. I've been at the dentist for nearly 2 hours. I've taken a day off work. I regret to say but I paid the $374.85 for the left side of my mouth to get the deep cleaning done. They stated they would do the right side in about another week. If I could go back in the past, I would of had NOTHING done. As I stated, I was supposed to walk out with a bill less than $100 because I have Dental insurance that comes out of my pay check every two weeks. So after getting home, I canceled that second appointment. I am seeking a new dental office. What I would say about arriving and so many patients being present at 8 AM, it was a money generating mill. I was a number to make a buck off of. I DO NOT RECOMMEND LUMA DENISTRY. Find a Denistry with a more Family atmosphere. read more

We love Luma Dentistry...not just because my daughter works there, but because they are the best.....They go above and beyond to make you comfortable and are happy to help you in any way they can. They are so able to help you in many ways....again we love Luma Dental in McCalla! read more

Super posh exterior and interior! All the state of the art equipment and super friendly staff. They were very gentle and sweet about my extraction. They have a free extraction clinic every so often and I think that is amazing. read more

Always friendly! Knowledgeable staff! Modern facility. Clean facility. read more

Luma Dentistry - McCalla - Clean facility - General Dentistry Near Me - Mc Calla, Alabama

I was looking for a new dental office and I came across Luma. Wow! The offices are beautiful, extremely clean and everyone there is kind and professional. This is my kind of place and I've found my dental practice! read more

At first, I liked Luma Dentistry. I didn't mind the drive from Birmingham to Mccalla. I made my mind up and choose this dental office to complete the denture implant procedure. This is not a short process. Along the way, I feel I was taken advantage of and overcharged more than once. I hope that I'll be so satisfied with the final product that I'll come back and change my review. read more

When I was 21 years old I had never had a cavity and always had a healthy smile. I was told I needed to have my wisdom teeth removed by a dentist who verbally abused me and humiliated me in front of the whole dental office the day of my extractions because I told him I was nervous. The experience was so traumatizing to me that I quit going to the dentist for 15 years until I started having pain in a tooth and needed it extracted from an untreated cavity. At this time I was diagnosed with periodontal disease. I went for one deep root cleaning and never returned. It was a time in my life where I was in a mentally and physically abusive relationship and really didn't care if I lived or died. I did not take care of my smile and I regret that. I was suffering from severe depression, anxiety, and PTSD. Eventually, I was able to break free of the toxic relationship and received treatment for my mental and emotional troubles and I have a wonderful purpose filled life now. About 18 months ago I noticed that the enamel on my teeth were disappearing starting at my gum and my teeth were very brittle and started cracking. I decided I had to do something and went to a dentist and was told that none of my teeth could be saved. So I started doing my own research and talking to others who had similar dental problems. It took me over 18 months and seeing 6 dentist before I met Dr. Amanda at Luma Dentistry in McCalla and after talking with her and explaining my past experiences and also my fears and what I could afford and was in my budget, I knew within the first 10 minutes that this was who I was waiting on to create my new smile. She sensed my anxiety and instead of rushing me out like I was just another number she listened without judgement and sincere concern for my dental health and over all well being. I had a 5pm appointment and I'm sure she was tired and ready to go home but she let me talk without rushing to get me out and took the time to answer all of my questions and made me feel like I was the most special patient she had. She was real. She was honest with me and told me I could get a partial but with the extent of damage I had to my gums and teeth that it would probably only last 2 years before those teeth deteriorated even with treatment. She was the only dentist out of the 7 that was honest enough to tell me this. Those treatments are very expensive. She wasn't trying to get as much money as possible out of me like the second dentist who gave me an estimate that cost as much as new car and said that was the best he could do. It was close to 7pm before I left and I know the staff were ready to go home and wanted me to shut up but they made me feel like I was their #1 priority. I left and thanked everyone and spoke with Sharon in the business office the next day to discuss what my insurance would pay and what I could afford and financing options. Sharon was wonderful explaining the treatment plan with me and went over each line with me and was able to get the cost in my budget without worry of financial downfall. The day I went to for my first try on and impressions I met the amazing dental assistant Anna who took amazing care of me and was gentle and just a ray of sunshine to be in her presence. The whole staff was amazing and I'm so glad I researched and interviewed until I found the most amazing dental staff. They are family now. Before on the left and supermodel status on the right. read more

They dental hygienist was very nice. We went there because they have an anesthesiologist. The dentist was nice when we were face to face, but would not return phone calls. We were over charged by ALOT. They wanted their money before they did anything. They said they were Delta Dental provider. However, I over paid by $800. They said it was because they did not charge the insurance for the anesthesiologist. I was NEVER TOLD that and it took until the last time we went to even get a statement from them. They OVERCHARGE and hide charges from they customers. read more

I have never been services here. But I did call earlier & check the site prior to visiting the first time. Was told that my insurance was in-network there. But when I got there & signed in, it appeared my insurance was no longer in-network for them. They say it was a recent change & wasn't updated, but I still wasted 30 mins to go right back home. They were nice about it & apologized but still. The place looks really nice inside & clean & modern. So if my insurance does change to take them, I'd definitely go. read more

Doctor Ted Poczatek provides excellent care. He explains everything clearly and works with patients to make sure that they understand their dental health. Best in the business! read more

Luma Dentistry - McCalla - General Dentistry Near Me - Mc Calla, Alabama

See all

As a retired dental hygienist I always look for an office with high standards. Luma dentistry gives that to me. Always a pleasure to visit. Very knowledgeable and professional. They are like family to me. read more

Went to this business after reading reviews and was impressed. I needed one tooth looked at. Appt went well until I got in that rotten chair. No consultation and only an xray led to the dentist telling me I needed all my teeth out. My teeth were not rotten, bleeding or swollen. Confused and scared about what I was hearing, trusting the Dr. knew what they were looking at and talking about.!!! The next thing I knew I was being set up with an appt to have the work done. The surgery was suspect as I have what feels like is my jaw bone protruding some. The immediate dentures would not fit over the bulge and I was told to toughen it out. I would not bring a stuffed animal to this office. They pretend to care but get annoyed when problems arise. My advise is to get a 2nd or 3rd opinion when it comes to your health. Can't even trust a person that has years of experience to just do their job. read more

Horrible both me and my wife went there ask them in front total cost of our service not an estimate so there will be no bills after the service is done they gave us total price and also told us they will give us a discount if we pay in full and we did Paid in full, Guess what they start to send us bills now after the service, Shame on billing departments, Make sure if you go there get everything in writing read more

Although I have a love-hate relationship with going to the dentist... truly love this office and staff. Making an appointment is easy. When you arrive every one is quick to check you in and smiling. Very pleasant front desk staff and they quickly make you comfortable! The office is beautiful, tastefully decorated and welcoming. And.... free WiFi if you need it! Dr Ted came to my rescue a few years ago when a molar had a run in with an olive pit~ in which the olive pit won. I'm terrified of dental work but Dr Ted and his staff quickly gave me nitrous, took care of me and sent me in my way all fixed up. I like the fact that although I'm a 40 plus shipping.. they cater to chickens in the dental chair and do a great job making sure comfort and reassurance is given. Since that time I've gone for cleanings, checkups and consults and the superb care has continued. I do miss the Tees you could get with a Yelp check in. Lol Thank you guys for going above standard to make your clients comfortable and reassured! You guys are great!! read more

As a new patient the process was very smooth, the wait time was minimal. I found out i had to have a root canal and it was scheduled immediately. The dr's and staff are all so friendly and reassuring. Even with being covered by insurance i still had out of pocket expenses and they give you several options including a discount because i paid in full that day. read more

This place is great! They are always on time! They do a super cleaning. It's the nicest dentist's office I've ever experienced. All their equipment is state of the art and appears brand new. You have a nice view out to a beautiful green while your in the dentist's chair. You almost forget that you're at the dentist. I'd highly recommend them! read more

Unethical business practice of deflecting cost of visit until check out. Asked TWO employees about cost of visit to find out fees after declining services. Trash!! read more

Dr. Wendy is the best dentist I have ever seen. She is thorough and cares about her patients. I recommend Mc Call Dental to anyone looking for a dentist. read more

Love this dental office. Staff is very friendly and Professional. They doing my clear braces and can't wait til they are complete. I have known Dr. John for a while and dont trust any other dentist with my pearly whites. Im sure you would feel the same after you try McCalla Dental. read more

Had not had a cleaning in 10 years, and can tell it with my tongue, but they didn't mention it after initial x-rays. Lots of missing fillings. Again, not a word. Had one extraction and was told I owed a $75 co-pay. My medicare company said, absolutely not! It came highly recommended, but I am done. read more

Highly recommend for people with fear of the dentist! Excellent experience! Very kind staff and doctors!

So glad I chose McCalla Dental! I have 20 dentist in a 5 mile radius of me but chose to drive 30 mins and it was worth it! I had a procedure done on Friday and the anethisiologist and dentist called me yesterday. I have had horrible experiences with dentist and have major anxiety. Everyone was incredibly nice,understanding and accommodating!! read more

Very nice dental office. The staff is great and so is the facility.

The best experience I have ever had at a dentist. They made me feel extremely comfortable and we're very concerned about how I was feeling constantly asking me if I was OK they knew I was very nervous about dentist offices. I will definitely use them from now on and would recommend them to everyone read more

The most relaxing dentist office l have ever had to ask me what I wanted, I've never had a great experience like McCalla,I didn't know it existed a wonderful Dentist office read more