I have never been so disappointed or been disrespected for expressing my my feelings of a service gone wrong.
A week before my Hair Extension was put in, I had a consultation with Corissa who is suppose to be a very experienced stylist in this field. Knowing my hair was short, I had a concern if it could be done, but was told by Corissa she COULD DO IT. Of course, i was excited about this, especially experiencing a bad haircut from another salon a few weeks before. I was happy this could be done before my convention. Corissa has consulted with the owner and they picked the middle of priced extensions for my hair. Corissa said she was ordering (3) bundles and the cost to me would be $500. I said $500. Though my heart briefly STOPPED, I am a bit vain about my hair, so I sucked it up and said okay. I had to leave a $200 deposit and left a very happy person.
On February 9, 2016 , The day before I left for jewelry convention, hairstylist Corissa told me that she cut the (3) bundles of hair extensions in half to hold better with my short hair. Of course i said okay. She never mentioned anything to me about that, but figured she knows what she is doing. I asked Corissa how long do these extensions last and she responded up to 4 months. I was impressed and happy since it cost so much. Corissa was pretty fast at putting extensions on and once she was finished, I wondered as to the upkeep on hair. She did not once mention anything about this, knowing this was my first time. I do remember her listening to everyone's conversation and talking about leaving that day to go away with her man that weekend. She finally mentioned about the brush that works best and doesn't gab or or pull out extensions, also products to use.
As I reached the counter to pay for hair extensions and to inquire about brush and product, the price had gone up $50 more. I inquired why, then told that cutting them in half is the reason. WHAT? I don't like surprises like that but was not in the mood to argue, I was still happy at the final result. Now adding additional items....in total I spent $600. That's half my rent.
February 12, 2016 .. began of my concern which grew to disappointment then disgust. By the time i left convention I had a handful of extensions come out. These pieces were very thin and didn't look like 1/2 a piece, and shrugged it off. the next 2 weeks after that I had about 25 pieces more that came out. At this point I am VERY upset. I called the salon and was able to get Corissa on the phone. I told her what was happening and was told that they would be coming out and this sounds about right. I re-iterated they started coming out as of (3) days later. How is that right? She told me should would speak to the owner and see what she wants to do. I inquired at that time for them to replace what has fallen out. This should not have happened to soon.
We are now in the 2nd week of March and I have not heard back, and more extensions are falling out on a consistent basis. I forget to mention, extensions were only put on sides, the back of my head was my own hair, making it look like a bob style. Friends told me that my hair was starting to look like Dog Ears flopping. How would you feel about this. I am sick to my stomach now.
I tried calling again, she is on vacation, and they believe she spoke with owner but have not come to a conclusion. I ask to speak to owner and she is not in.
The week after that, Corissa is too busy to get to the phone, and the owner was busy, so I spoke a manager, who is not listed on their website as a manager, but spoke to her anyway. She proceeds to tell me they purchased (4) bundles for my hair. When they ordered bundled I was there. The same day they ordered mine, another order was going in at the same time. All of them were not for me. She insisted. So now I am lying...... Then I was told..... Corissa had concerns about doing them because my hair short. Now I am lying again. If a professional expresses their concerns to me, especially since I am spending so much money, I would not have been Stupid enough to go through with it. I expressed how upset I am that they were not even acknowledging anything wrong happening nor were they trying to work with me on making this situation a better one.
I then said, I don't want more extensions in my hair, I just want the rest out and to shape my hair evenly. I was told they would take the rest of the extensions out for free(,1/2 of them were already out) and would shape my hair for a fee. That upset me even more, then I said, how about I take the rest of them out and you even out my hair for free? I was told NO.
I have never in my life gone through anything like this. I have been disappointed, disrespected, taken advantage of, and was unhappy with how I looked and felt. This is not how a customer should be treated nor how a business should be run.
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