If I could give a zero star rating I would. Please, for the love of all things hair, stay away from this place.
My experience here was beyond atrocious, it was so bad, I've considered litigation.
I'm warning you now, this is gonna be long.
I called for an appointment with Angela, the owner. I was told she isn't taking on new color clients. I was then told that Kaitlin was available. I asked if she was a master colorist. I was assured she was. I asked that question not to be a snob, but because I knew that the color I was looking to achieve would take someone with a lot of skill, and experience. My hair color at the time was dark brown, and previously had been pink. I was looking to go back to ash blonde.
I went in for a consultation. Showed the stylist, Kaitlin, what I was looking to EVENTUALLY achieve. I am not new to coloring my hair, I knew very well what I wanted would take multiple visits over months to achieve. I made it clear that I understood this and was in no rush. She assured me that while she couldn't get me to look like the picture she would get me started. I made an appointment.
The day of the appointment we get started. She asked to see my inspiration picture one last time. I show her and she asks if she can take my phone to Angela, the owner. I say, "sure", and off she goes. She comes back and says, "ok, we have a great plan!" and gets started on my hair. EIGHT HOURS Later LATER I'm in her chair and my hair is cotton ball white. I feel the lump in my throat forming. I say to her, "what did you do? My hair is white, and it has no dimension". I see the look of panic in her eyes, and she says, "ok, we can tone it down".
By this time, it's about 7pm, the salon is basically empty, and they're cleaning up. We go back to the sink area and she applies toner to my hair. While I'm sitting there processing I touched my hair and a clump fell out. I thought I would throw up. I finish processing and we go back to the chair. She and another stylist blow dry my hair because it's just about 8pm and everyone wants to leave. I hear the helping stylist say to Kaitlin, next time, follow your instincts. So it would seem she had a different plan in mind.
Kaitlin finishes styling the cotton candy that is my hair and walks away. The star of the show, shop manager Teresa comes over and she asks what I'm thinking. I burst into tears sobbing, "she butchered my hair!" The poor woman had tears in her eyes. You could tell she was very upset, and to be fair so was Kaitlin. But big deal, their hair was in tact mine not so much!
At that point I'm told I will not be paying for the service, and they are going to set me up with as many Olaplex treatments as I need for free. Teresa explains that she spoke with the owner, Angela, and that this is what they would like to do to make this right. She further explains that Angela will be working on my hair from now on and she will be giving me my Olaplex treatments. We set my first treatment for Black Friday. I go in and Angela isn't there. I'm told"oh we didn't realize it was a holiday "Angela won't be in". At this point I'm shocked because you've got the owner of a hair salon whose stylist just ruined an entire head of hair and she doesn't think it's important enough for her to be there to see this herself and make it right. Considering she played a part in deciding how they were going to dye my hair which is what ruined it. I was annoyed but I let it go because I just wanted to get the service over with. I went back two more times none of which Angela thought she needed to be there for, it was only when I started speaking up about the salon on a local Facebook group telling them my experience that finally Angela reached out and offered to put extensions in my hair for free. If you know anything about hair extensions you know you need to make sure your hair is completely healthy because they could be damaging so not only was the "professional" avoiding dealing with my situation but then her solution was to further damage my hair in the name of making it look better instead of actually being healthy.
Needless to say I did not take her up on her offer. I've since had to cut all my hair off to a stacked chin length bob, and there is still a lot of damage to contend with.
Do yourself a favor and avoid this place like the plague. read more