I went to Lululemon I had an exchange on a faulty top. After hand washing my top an ink stain from the top appeared through the material. I explained what had happened to the cashier and she couldn't believe the product was faulty and was determining what may have happened and giving me examples as to maybe I spilled something on it, or washed it with other clothes or maybe I used the wrong detergent. After I wouldn't take no for an answer the cashier walked away laughing which was extremely annoying. She then called someone else who seemed to be a senior I re-explained the situation and she was not the greatest of help and told me since it wasn't any stitching problems that she couldn't do anything, but she agreed to give me a store credit like a pitty yet still not believing that the product was faulty.
I then found my new top and tried to make the exchange after doing so both cashiers laughed out loud once I walked towards the exit and when I confronted them the cashier told me to leave me alone and that they didn't have to give their names to me. I felt so disrespected after spending so much money at that store which I frequently visit, the level of unprofessionalism and disregard, disrespect was off the charts. I no longer will be visiting this disgusting store after being disrespected like this. Worst customer service ever don't even bother shopping here!! read more