Showed up for my 11am appointment today only to be turned away. After spending 5 minutes trying to get an associate's attention, they raised their hands in a "what the heck do you want?" gesture and tapped their store hours sign. After they finally opened the door in frustration, I explained I had an appointment. The associate insisted they didn't open for another hour and that I could sit and wait until they opened. They insisted I should have been informed they wouldn't be open at my appointment time; instead, I had received a text confirming my appointment that morning. I understand it's the holiday season and things are tough right now, but I would have appreciated better communication and friendlier service. read more

The customer service here is some of the best. I brought in a pair of Align leggings that were pilling at the seams and legs after only 4 months or so. The staff was very friendly and sympathetic to the issue. They exchanged the leggings for a fresh pair. Having employees that helpful and such a great quality guarantee, I will continue to shop here and specifically this location. read more

Best leggings ever!! They are totally worth the money! The employees at the store were really upbeat and personable. Overall, I had a really great experience and ended up with a new pair of awesome leggings! read more

I went to the Palm Desert location a couple of days ago after making an online appointment and my shopping experience was great. I had went to return a gift that I already owned. So they gave me store credit which was perfect. After meticulously looking at a variety of items I had finally settled on what I was gonna purchase. I'm at the cash register being helped by a woman by the name of "Drew" I believe. Everything is going as normal until I swipe the gift card that had the store credit on it. Then the credit card scanner busted. Long story short I had to wait quite a while until the issue was resolved, but I was taken care of with 100% satisfaction! Drew and another women I believe to be the manager went above and beyond to resolve the issue and made me feel like a VALUED customer. I will definitely be coming back and would recommend going to this Lululemon specifically not just because of their ridiculously comfortable clothes but, for the interpersonal skills/generosity the staff shows towards its customers. Especially during a national pandemic. Thank You read more

High priced but you definitely get what you pay for. Employees are friendly and not terribly pushy, they definitely try and hype up the brand. Got some solid advice on pants, went with ABC classic fit and was not disappointed with my purchase. Will return on next holiday read more

I was at this location during Labor Day weekend and was rather disappointed with their very cold customer service since I'm used to a more welcoming environment at Lulu in LA locations. I visited this location today again and was very pleased with every single associate I came in contact with.Thank you for the positive shopping experience and keep up the good work. read more

Lulu lemon on El Paseo is the best! Everyone that works there were extremely friendly and helpful. Chris is awesome! I went in there with some Lulu shorts that had a hole in the side zipper seam. They replaced them (for free!) with a new pair, no questions asked. Great company that stands behind its products!! If you're in Palm Desert and want quality, comfortable and cool looking athletic wear, go check them out. read more

This location has terrible customer service. The girls never greet customers and never offer to help. Even if they see you need help finding something they will ignore you. If you ask for assistance they give you an attitude and make it very uncomfortable. This store isn't very nice and do not recommend this location. read more

Upbeat location to shop for your favorite lulu gear! Staff is very helpful. I recently had to exchange a gift, was in and out with a no hassle transaction! Selections are organized and easy to find. The spirit in the store makes you want to rush over to your workout! read more

The employees here were very rude to me. I love lulu and only shop online because there is not one near my home. This was my first time in the actual store and the employee made me feel as if I was not the right "type" of person to shop here. :( I left the store in tears. Everyone should feel welcome not matter what shape or size.i guess I'll stick to shopping online from now on. read more

Bunch of rude bitches here. I was trying to look for clothes and they just come in and start throwing more clothes in where I was looking. Not sociable, not friendly. I was gonna shop here but the customer service is garbage. Two stars for that. You're welcome lulu. read more

RUDE is the most accurate word I can come up with to describe every single employee in this store, INCLUDING the manager. (With the exception of one sales clerk.) This store has now become mostly men's clothing - and when we did ask for their "sale rack" (they used to have one) - the manager boldly and obnoxiously interrupted and said they don't have one...which was a lie. (The nice sales clerk then led us to the sale items.) And since we were there on Easter break, the store was also full of small children (under 8) - next thing there will be baby clothes they are pushing in the store. Basically, overall, this store used to be super nice as far as sales associates and customer service, but I will NEVER visit this location again....bye bye Lululemon...we went to Kate Spade across the street and dropped our cash there. read more

What a bad experience ! Rude, rude rude sales associates. very condescending. Not great merchandise either ! I walked across the street to Lorna Jane and found many great items, with better designs and terrific quality ! Lululemon , you need to get it together and start treating people right . read more

TERRIBLE!! The employees are annoying and arrogant, they don't allow you to just shop in peace, and I have been ripped off at least twice, and that's just when I noticed. By hundreds of dollars!! Mis-charging me for items, and when you go to return them, they aren't even surprised! It's like they expected to see you again. If you do shop here, mind the receipt they give you, you may have been charged for things you didn't buy, or charged for the same item twice. read more

Mad props to ANDREW at Lululemon for being incredibly knowledgeable in outfitting my husband for his first 1/2 marathon!! Your kindness and the quality of the clothing off the charts! We will definitely be back soon so that I can start my own Lululemon collection!! Thank you again Andrew and the whole Lululemon crew!! read more

This Lulu store is better than others. They seems to always have a great selection and a few pieces that my local store doesn't. Helpful staff! I do have one complaint....the lighting in the dressing room is no bueno! I know what my bod looks like and that lighting did me no favors. read more

I have been to many LLL in many different cities. LLLL. Love LuLu Lemon. I could live in their clothing every hour every day. This store is a gem. Well stocked, the displays are simple, and easy to reach. they do not have so much stuff that you start to get confused, but enough to keep you interested. I love the colors, the styles the fit. All those things that you hear time and time again. The amazing thing (there is that word again) is the wear. I have washed my clothing that i have bought from them so many times it should be thread bare, and it is not. I have many pieces that i mix and match, or just throw on as i am rushing out the door. wonderful desgins. I love the after workout stuff too. even the undies are great. cute and a touch sexy. not some ol bulky thing. If sport clothes can be functional and cool, this is the place. Nice help in this particular location too. I like it that they are also stocking mens clothing. Yep, stuff is not cheap, but to me it is worth it. not all of my stuff comes from here, but i usually know exactly what i am looking for when i walk in. I have yet to leave empty handed. Good items to mix with other brands as well. Love it. Free parking on the street and in the rear parking lot. kick ass store. read more

Was literally just in the store and the two gals gave excellent customer service. They were friendly, personable and knowledgeable about area activities. I highly recommend this store for the superior staff!! read more

I love Lululemon! Good products and good staffs! :) The staffs were very friendly and accommodating like any other Lululemon locations.... They seemed busy compare to the other stores on the block which is a good thing. read more

I was soooo pleased with how amazing the staff were, I had never even stepped foot in a Lulu Lemon store before but I would say they definitely earned a repeat customer. I am super picky when it comes to my workout pants and I also hate hate hate shopping if it is not online, but Nate or Nathan , but he put up with me needing different styles and helped me pick the perfect size for my height and body type. Even though they didn't have the style and color in stock in my size, he found a store in Arizona who did and immediately set me up to order over the phone and have them shipped to my house at no additional charge. I am so thankful for the staff at this location, did I mention he also helped entertain my friends 1 and 8 year old! If you want friendly, knowledgeable, and amazing customer service this is definitely the store for you. Thanks Lulu staff for making my visit so great! read more

I can't get enough of my incredible Lululemon pants. The shop in El Paseo is second to none. The staff is incredibly friendly, knowledgeable and always smiling. Marissa, Andrew and Zoey have helped me and knew exactly what to put me in for the style workouts I do. I will always buy my workout, lounge and weekend gear at Lulu! read more

This was my first time in Lululemon, and I had a great experience. The sales people were helpful and attentive. Nicole brought me different sizes and styles, and even offered free Hemming on some longer yoga pants. I would definitely come back here to shop. read more

I agree with most of these people... I walk inside there was four employees. None of which greeted me as I shopped, they were short in their conversation as I paid. Store was definitely full of hanging racks of clothes. Nice variety of items though. I've been to many Lulu stores and always treated well. Sad read more

Very cheery and upbeat staff. Nice selection of their basics on a good corner of El Paseo. Easy to park in the back. Three stars only because they don't carry as much of the line as the Brentwood location. But it's always a treat to pop into a Lululemon and check out the sale rack and the latest offerings. read more

Love the folks at Lulu. There are friendly, helping and amazing at what they do. Love the product, staff and mindset of everyone there. So glad we have this fabulous store in our town. read more

Great customer service, high quality product and free yoga class on weekends. Only downside is it is a bit pricey.

This is a much larger store than my local version, and contains more examples from the full Luluemon line. Inventory was laid out nicely and was well organized. Staff are friendly, to the point of almost making this midwesterner a bit uncomfortable. When I picked up a backpack, a perky staffer regaled me with stories about how she used the same pack on a recent trip and it was FANTASTIC, etc. Lots more mens items here than usual as well. Prices are absurdly high, as is typical for this brand. read more

So I'm a lululemon lover, which means I may be a bit biased but the staff were great. When I checked out the girl asked what brought me in...mentioned my x-c roadtrip for work move and she said, "oh, we offer a military discount". Best surprise ever! I've been a faithful shopper for years now but this was the first time I'd heard of a military discount. Cheers to this location for making my trip fun and more affordable! read more

I love my local Lulu! The staff is helpful, attentive and polite. The variety of products and sizes is awesome and the alterations are quick and done well. They have better sale rack selections than most Lulu's I have been to and it's a decent size store! read more

Holy moly its busy employees are always friendly and helpful

Love the lay out of this store! However I think they should have more in stock. Every time i find something super cute it's ether size 2 or size 12! read more

We love shopping at this store. Most of the workers are really nice, some can be a little rude. Overall the experience and merchandise is great. read more

This Lululemon has by far the worst customer service I ever experienced at a Lululemon store. I have shopped at Lululemon stores from New York to California and I have never experienced such rude and condescending managers. Many of the employees make you feel unwelcome and are snobbish. My advice, shop online not the Palm Desert Lululemon. read more

I love Lululemon on El Paseo! Everyone at the store are all so helpful and knowledgeable, especially Marissa, Zoe and Andrew. They know their products and make great recommendations! I love their energy. It makes it so much fun to shop! The quality of the products are excellent and the styles are very flattering whatever your body type is. I am actually going back there today to check out the new swim suits!! I have been to other Lulu locations and this is, by far, my favorite! read more

For all ladies whose had bad experienced of customer services. Happened to me exactly so. All employees stand around talking to each other n no one say hi or anything to me so I helped myself n found wat I wanted. If I had help i may buy more stuffs. Oh well!!! Their loss. No need to shop there localtion. read more

I absolutely love lululemon clothing however I was not the biggest fan of the store on El Paseo. The store was overcrowded and it was hard to find things without bumping into someone. I will always love my lululemon attire and will go back to this particular location only if I need something. read more

It's funny to me the reviews where women are so rude and negative, and think that using curse words makes the review hold more merit then anything but the rantings of a bitter and grumpy hag. Facts and examples are useful not useless foul language, these are probably also the ladies that constantly complain about being done wrong by men and how the world lacks quality. I was in Palm Desert finalizing a deal for work. I received a bonus from work and as the stars aligned and the clouds parted, there beneath a magical spotlight from the gods was a Lululemon Store. I really don't understand why this place gets a bad rap... The moment I walked in I was immediately greeted and asked if I needed help. Everyone was smiling, very prompt, and helpful. Three crops and a new bag later I was a happy girl! There was an employee that was helping me, she got me all the sizes I needed and also made some great suggestions on what crops to buy for the type of workouts that I do... Will definitely be back! read more

I called this store looking for a particular top and Charlene B. quickly found the top and did a phone order. They are very professional and provide excellent customer service. I highly recommend this store. read more

The sales people are so annoying. It's like I'm just trying to look without you bombarding me with questions and assuming I want stuff. Service is good but don't be annoying read more

This store is Top Notch! The staff is so energetic and helpful. I've been to Lululemons all around the country - Canada too - and this is as good as it gets. Inventory is always changing and they have great community yoga classes on the weekends. read more