The only reason this store isn't getting 1 star is we had for the most part ok experience on Thursday. However my experience Friday was a nightmare. We came to the store Thursday and both my husband and I found an article of clothing we wanted to purchase but we realized my husband had forgotten to bring his wallet with him and in it we have a ton of Lululemon gift cards we wanted to use. 2 of the items were sales items and therefore non-returnable. When we explained our dilemma to the woman who was helping us she said they normally aren't allowed to hold items past the end of the business day but she would make an exception this once and keep the items on hold for us till end of day the next day (Friday) so we could come back with our cards and purchase them. Fast forward to Friday when I call with our gift card information around 2pm to pay for our items. The most unhelpful girl answered the phone I've ever had this displeasure of speaking with. I think her name might have been Rebecca? I explained that the items were supposed to be left on hold for us, she stopped me mid-sentence and said no they won't be there we don't do holds past the end of business day. I explained that they had made an exception for us, one again she rudely states that incorrect we wouldn't have done that it's been put back. She didn't even look to be sure. I then ask her if she would look for the items on the floor, she didn't seem happy about it and made a half hearted effort and said nothing was there. After begging her to look in the back so put me on hold and after awhile the phone weirdly disconnected. I called back hoping to speak to someone else but got her again. She said she was right and nothing was back there for us but she did find a pair of the exact pants in the back that were supposed to be on hold (it wasn't our hold though just stock). I then moved on to ask about my shirt thinking this would be easy. Their store is small and I found it on their sale rack which was very small and my size only had a few items. I explained the color and look and size of the top, that it was on the sale rack and that there was another top of the same size and style in white on the sale rack as well. Nope nothing fitting that description she says and she's super busy so we need to hurry it up. What was the name of the top? Well I hadn't looked because I didn't plan to have to go through this crap but I looked up the Lululemon tops online and told her the exact name and size of the top. She said no we don't carry that at all in our store. Funny thing is it was showing they had that top, the white one and several other ones at that specific store. I explained this to her to which her answer was just "no you are wrong". I don't know how this girl got a job here but she obviously doesn't want to work and customer service is a foreign concept to her. We are trainers and part of the sweat collective and I'll definitely be reporting this. read more