There are not enough words to describe how incredibly pleased I am with their service! They took my…read morering from looking musty to a Must see! Roxy saw my vision, the jeweler made it happen, and it was worth every dollar! Thank you!!!

Don't try to sell your gold here they are not giving you the real value. Take your gold anywhere…read moreelse but here where they will actually give you the value that you deserve.

This is what a family owned and run business should be! Customer service is amazing- repairs done…read morein the store to the highest of standards- your jewelry isn't sent off to some repair shop - done in house at reasonable cost and done quickly! Amazing family and I feel lucky to have met them

I went in with an idea, not really looking over their inventory... just showing pictures of things…read moreI found online and wanting it to come to life. I was heard, respected, valued, and very much taken care of. Some customization had to take place but it was all done in house with reasonable pricing and timeframes. And let me tell you... their recommendations and the overall outcome of the final product superseded what I thought I wanted at the beginning. They took my idea and made it 10times better and it came to life faster than I expected! This will always be my go to for all things Jewelry! A+++++

Raphael is the Visalia jeweler everyone needs in their life! He is an absolute master of his craft,…read moreand has more reasonable pricing than any other retail store in the Valley. For the quality of his cuts, the clarity of his diamonds, and the realistic price range for such fine jewelry (like the engagement ring and wedding band set he got me), the man just can't be beat. My new family thanks him dearly (And he got our resizing done in literally like, an hour, he's quick! Lol)

Going into a fancy jewelry store made me a little nervous. I've been in others around town, and…read morethey made me feel like I did not belong there. This was NOT the case at Raphael's! I called first to see if they could polish the opal in my wedding ring and resize another ring for me. I felt instantly comfortable when talking to the woman on the phone. She was so kind. When my husband and I went into the store, we were promptly greeted by the woman and man working there. They were both incredibly friendly, informative, and took their time with us. The price for both services was very reasonable. They got my rings back to me within TWO DAYS and even gave me some knowledge on how to preserve my opal. Words cannot describe how I felt when I saw my wedding ring. I was in shock. I walked back to my car with the biggest smile on my face. The picture attached does not do it justice. They went above and beyond for me. I cannot wait to go back and have more time to look through their selection of jewelry because the little bit we saw was beautiful and unique. Even my husband was impressed when I showed him the ring after the service. We both agreed that he and I will definitely be going back here for future jewelry purchases and maintenance.

I recently tried Visalia Jewelry and Loan when I had a need to sell some valuables. I didn't know…read morewhat to expect, but was pleasantly surprised and happy with my transactions. Every part of the testing, weighing and payment was conducted in front of me, Liz and Kristin were friendly and transparent in their calculations and actions, even explaining the process as they proceeded. I am happy with the payment I received for my items, and will definitely return. I appreciate Visalia Jewelry and Loan for making the process easy and the environment welcoming. Five Stars!!

Really nice people! Fair prices for melt down. Good experience! I will be going back!read more

They are wonderful, if you didn't know they used to do the jewelry repairs for Gottschalks. You…read morecan't beat their prices for repairs, and they do an excellent job!!

I took in a necklace to have a broken chain repaired. They returned my necklace to me with two…read morediamonds missing.

Quick service. My watch was sized in less than an 20 minutes and is perfect. Every other local…read morejewelry store I went to didn't have the necessary tools or were worried about damaging my watch.

The have a great customer service & they are very quick. I got three of my watches done today…read more The warranty on the batteries are good for 1 year. Even better. They also do Movado watches and replace the crystal, just check in with the manager for that one. I'm definitely coming back here & should have came here first before going to Fresno.

The customer service is decent but the communication with customers through email to discuss custom…read moredetails to an engraving has been NON -EXSISTENT. I sent several emails waiting for a response over the last 48 has been extremely poor. It took a phone call to acknowledge my email and then I was told their would be a follow up email and here now over 24 hours later no follow up. Do better Valliani's at communication with your customers.

I would not recommend making any purchases from the Valliani store in Visalia, CA. The…read morereturn/exchange policies are not clearly explained upfront. When I went back to exchange my watch a second time, I spoke with Belen and Jorge, and neither made any effort to provide good customer service. I was told the watch could not be exchanged because links had been removed -- something they offered to do without me requesting it. Instead of working toward a solution, they repeatedly quoted policy and showed no concern for making sure I left satisfied. Needless to say, I walked out very upset and disappointed. This experience was a reminder never to buy from a chain jeweler again. At Valliani, Belen and Jorge seemed to care only about making the sale, not about the customer

My husband, Tim and I have been customers at Brown's custom jewelers for many years. There is not…read moreone other jeweler I would even waste my time going into any other store here local, nor out of town., This store has always provided excellent customer service, and we have found that they are the most honest people we have met. When we take pieces in to be cleaned for free, they always check the diamonds and other stones with prongs to make sure that they are still strong and secure. We wont go anywhere else for any thing. When I have something that needs repairs, I only take it to Browns. Because I have seen the horrible repairs done by the other local shops and they were terrible. More than one person has taken previously 'repaired' items to Brown's because the repair was horribly done, and needed to be fixed. When I get my repairs back, they are is as good as new, and sometimes better! I have only purchased from Brown's Custom, as they continuously have new and beautiful pieces. If you want brand new pieces, estate jewelry, simple pieces, or all out custom pieces-Browns is the only place where I would shop. He is a true craftsman, and can make a custom piece to your tastes and requests! They have always been more than fair to me, and they are the most honest and forthright people I have ever met,,, especially in this this type of business, Invest here, you won't be disappointed!

Professional and friendly. They resized my ring and did a great job. Very helpful and trustworthy.read more

They have the best customer service and they take care of all my jewelry…read more They clean my gold for free and also help me find the perfect gift for my little sister.

Walked into to this store and received amazing service from Cristal & Cecilia. They treat you like…read morefamily.

The staff are some of the most unprofessional people I've ever dealt with. Instead of providing…read moresolutions to THEIR mistakes, they place blame on the customer leaving them to figure out a solution themselves. Going to a large company was supposed to streamline the process and it's been incredibly difficult. I'm shocked that they are running their business this way. Avoid store at all costs, they will not protect your best interests.

Start respecting peoples time. Got a phone call saying that the ring that was warranted was in. I…read morecalled my wife to go pick it up. She leaves work to go get it waste 45 minutes of her time, to be told that the ring is not there. Before you guys call a customer get all your stuff in order and get it right. I tried calling back twice. Nobody picks up the phone. Also gonna leave a Google review and I'm calling corporate.