Needed a watch battery replaced. They fixed it on the spot. $25 with a year warranty. Friendly…read moreservice.

Great experience fixing my bracelets- called in to see if my Yelp inquiry was successful, ended up…read moredropping my bracelets off same day. So grateful I walked out with one fixed! I did let them know I had a short window due to leaving town on vacation next week and my expectations for a quick turn around was exceeded! Thank you again

Friendly, helpful young lady behind the counter helped me figure out how to update my mother's…read morering. Prices very reasonable and my necklace was ready when promised. I'll update this review when I pick up the ring but so far I'm very pleased.

This is what a family owned and run business should be! Customer service is amazing- repairs done…read morein the store to the highest of standards- your jewelry isn't sent off to some repair shop - done in house at reasonable cost and done quickly! Amazing family and I feel lucky to have met them

I came to Visalia Jewelry & Loan to turn in some silver coins. I was lucky to get to work with Jose…read moreon this transaction. Jose provided exceptional service. He was patient and thorough and explained the process in an expeditious manner. Overall, I am very pleased with the outcome. The price given for this trade was very fair and unexpected. I would definitely recommend Visalia J &L for your precious metal transactions. I understand that they also sell and deal in used luxury goods such as handbags, wallets and jewelry.

Great customer service and ended up getting more than what I thought. I left very happy. They have…read morea partner store in Fresno as well, Fresno Coin Gallery. For all your pawn need, come here.

Brought a sterling silver necklace in for repair. Was quoted 1-2 weeks, repair was done in 1 week…read more The chain needed a link repaired and cost to repair was $8. I only had card and they couldn't accept. The kind lady just told me to come back when I could to pay my bill. I was so pleasantly surprised that she was willing to let me do so. I went to the bank immediately and returned to pay. Great repair- looks brand new! Kind and friendly staff. Quick turnaround time. Thank you!

They are wonderful, if you didn't know they used to do the jewelry repairs for Gottschalks. You…read morecan't beat their prices for repairs, and they do an excellent job!!

The have a great customer service & they are very quick. I got three of my watches done today…read more The warranty on the batteries are good for 1 year. Even better. They also do Movado watches and replace the crystal, just check in with the manager for that one. I'm definitely coming back here & should have came here first before going to Fresno.

Quick service. My watch was sized in less than an 20 minutes and is perfect. Every other local…read morejewelry store I went to didn't have the necessary tools or were worried about damaging my watch.

The staff is great. Very informative. Rosie Gonzalez was amazing in every word of the way from…read moreshowing me item to the finance process. I will greatly recommend Rosie Gonzalez she gave me a great deal

The customer service is decent but the communication with customers through email to discuss custom…read moredetails to an engraving has been NON -EXSISTENT. I sent several emails waiting for a response over the last 48 has been extremely poor. It took a phone call to acknowledge my email and then I was told their would be a follow up email and here now over 24 hours later no follow up. Do better Valliani's at communication with your customers.

My husband, Tim and I have been customers at Brown's custom jewelers for many years. There is not…read moreone other jeweler I would even waste my time going into any other store here local, nor out of town., This store has always provided excellent customer service, and we have found that they are the most honest people we have met. When we take pieces in to be cleaned for free, they always check the diamonds and other stones with prongs to make sure that they are still strong and secure. We wont go anywhere else for any thing. When I have something that needs repairs, I only take it to Browns. Because I have seen the horrible repairs done by the other local shops and they were terrible. More than one person has taken previously 'repaired' items to Brown's because the repair was horribly done, and needed to be fixed. When I get my repairs back, they are is as good as new, and sometimes better! I have only purchased from Brown's Custom, as they continuously have new and beautiful pieces. If you want brand new pieces, estate jewelry, simple pieces, or all out custom pieces-Browns is the only place where I would shop. He is a true craftsman, and can make a custom piece to your tastes and requests! They have always been more than fair to me, and they are the most honest and forthright people I have ever met,,, especially in this this type of business, Invest here, you won't be disappointed!

Professional and friendly. They resized my ring and did a great job. Very helpful and trustworthy.read more

every time me and my husband go in there they treat us like family every time…read more amazing customer service tony , cecilia , cristal i highly recommend them !!!

They have the best customer service and they take care of all my jewelry…read more They clean my gold for free and also help me find the perfect gift for my little sister.

My boyfriend and I went in to this location on December 21st. It was busy, the whole mall was…read morepacked...but we were greeted and shown anything we asked. The kind lady helping me was super patient and friendly. I ended up buying beautiful diamond earrings and I am so happy we went to KAys.

The staff are some of the most unprofessional people I've ever dealt with. Instead of providing…read moresolutions to THEIR mistakes, they place blame on the customer leaving them to figure out a solution themselves. Going to a large company was supposed to streamline the process and it's been incredibly difficult. I'm shocked that they are running their business this way. Avoid store at all costs, they will not protect your best interests.

Raquel you rock! Thank you for helping me find my forever wedding ring! Raquel went above and…read morebeyond to help me. After searching all day at other jewelry stores Kevin's Jewelry store had the best prices and customer service and their jewelry is absolutely beautiful. We are forever customers now! Don't bother going to another store, go see Raquel first!

Can't remember if it was Nancy or Vanessa that helped me get a free gift (pair of cubic zirconia…read moreearrings) Thank you Kevin Jewelers! Great value :)