WARNING! STAY AWAY! Awful! My poor, naive cousin (who's a tourist) fell for this sketchy shop. If you speak broken English you're bound to be hassled by the shopkeeper to buy unnecessary luggage. They don't tell their clueless customers about their return policy, which is nonexistent. "No refund, return in 7 days ONLY exchange or store credit with $25 service charge, 15% restocking fee." Total rip off! Hope this store closes or gets kicked off the Camarillo outlet. This shop belongs elsewhere. read more

Luggage Factory - Do not fall for this trap. If you're a local and showing your friends around the outlet. Give them a heads up about this shop. - Luggage Near Me - Camarillo, California

Jeremy is a luggage expert and I appreciate the time he spent reviewing all the pros and cons of certain luggage brands. Because of his expertise, I was able to quickly find exactly what I needed at a fraction of the cost. I highly recommend Luggage Factory and if possible, speak to Jeremy! read more

The only reason I didn't give 5 stars is that the prices are a bit high. The service that we got made up for it though. We bought 2 Delsey soft side cases, then needed to bring them back almost 2 months later (they had not been used) because we found out that our tour bus would not accept the bigger cases. There was no argument when I explained our need, they exchanged for a smaller version of the same style and happily refunded the difference, even though the receipt says returns only within 7 days. They were very accommodating and helpful, and the store has a good selection. read more

My mom and sister went there to buy a luggage. The guy(probably the owner) set up the password as we wanted. When we brought it home, the passcode wouldn't open the luggage. Next day, we brought it back to get it exchange. The guy was not happy and accused my mom for ruining the luggage (she never even used it) He is rude and unfriendly. STAY AWAY FROM THIS STORE!! read more

STAY AWAY!!! HARASSED AND THREATENED BY THE SALES STAFF. One star? The option of zero or no stars should be an option on Yelp especially for The Luggage Factory. My wife and I went shopping for new carry-on as they had a sale going on; 25% of certain makes, 10% on most everything, plus tax. As the luggage had original tags on it I asked the clerk how much each bag was "out the door" with the sales % AND the tax. The clerk said the 2 pieces I liked and placed on his counter, were $104 and $112 including tax. A third piece I looked at initially was $99 with the sales % and tax, but I quickly decided I did not want that third piece. I decided on the $104 piece, handed clerk my credit card, and when he gave me the sales slip, it said he charged me over $120.00. I pointed this out to him and he got very hostile/defensive. I patiently explained that he had said the piece I purchased prior to the purchase as it sat on the counter, was $104 "out the door" including sales % and taxes. He called me a "liar" and that I was mistaken for the $99 piece of luggage [which I had discarded and replaced back some 15 minutes prior to making to my choice]. His statement was errant and incorrect. I mentioned to the clerk that it seemed as though he was charging me a convenience fee for choosing "credit" instead of "debit" on my credit card option so as to cover their % payable to Visa for me using a credit card and not a debit card. I pointed out this is a violation of Cal.Civ.C.§§1747.02, 1748.1. Clerk grew angrier and was using expletives to me, as well as mimicking me in a degrading manner. The store manager came over and and did not wish to listen and even took clerks side! My wife who was outside at this point with our infant daughter, returned to the store as she heard the clerk's screaming and expletives, and vouched for my side by further explaining to the manager and to the clerk, that the clerk told us the certain bag I decided on and purchased was $104 and that the clerk told us this price, several times. Clerk was then derogatory to my wife and I then demanded a refund of the $120.17, which they would not do, threatened to call security - I got upset when they were derogatory toward my wife who was holding our child, and then the clerk shockingly said that if I wanted 'we could settle this outside", as if to say he wanted a fist fight me to determine who was correct. I again demanded my refund and by this time was yelling for the refund just to keep octave with the screaming of the clerk and by now, the manager. They called security to give themselves an alibi though it was the clerk who threatened to fight me. My wife further demanded our refund or we would go to the police and we would sue them [which we still may], for distress, unfair business practices, assault, breach, unjust enrichment, and if security came, for false imprisonment. We did not want the bag, we only wanted our money back and to leave. The manager finally relented from his ridiculous business practice of no refunds, and credited our credit card whereby my wife grabbed the refund receipt and we walked out. However, as we were exiting this vial place, the manager in some sort of last minute bravado yelled behind us that he was "throwing" us out of his store, though we were inches from the exit door. Other customers who had been inside the store and had witnessed this, expressed to us, their shock regarding the behavior of the employees, and smartly left. In my opinion, this store should not be allowed to be in business after this. Unbelievable how people can act and especially toward a family with an infant child! This company not only lost a sale out of greed, but also have now prompted me to write a negative review which I never do, due to their unprofessional, threatening, and despicable behavior. In my opinion, everyone should stay clear of this trouble. I would never think that buying luggage would be so distressing, upsetting, and confrontational, as well as an event that would involve fear for my safety and that of my family. Good riddance. read more

Would give less stars if I could. On August 19, 2015 tried to return an over priced carry-on case we found we didn't need. Salesperson "Jim" offered only exchange or store credit, even when told him their web page said this: FREE RETURNS POLICY Luggage Factory's goal is to ensure that every customer is 100%o satisfied. To help secure your satisfaction, we offer a 30-DAY MONEY BACK GUARANTEE ON UNUSED MERCHANDISE and we will cover the cost of shipping on your return!** lf for any reason you are not satisfied with the item you purchased, simply request a pre-paid return label and ship it back to us! That's it! No Hassle... No cost to you! (http://www.luggagefactory.com). Jim became defensive, argumentative, combative, threatened to call mall security, and pointed to a small sign on his countertop and told me the policy was clearly written in Chinese. The characters on the sign were about 1/4 inch high and the statement was about 4 inches long. My wife, 5'1", had to bend over to get close enough to read it. In my opinion the sign seemed to be strategically placed on the counter where a cash register or credit card receipt would be placed for signature, covering the sign, or a customer paying cash and receiving change would place money covering it. I've worked some retail, and may not be onto all the tricks, but I am aware of some of them. This location is just inside the entrance where tour busses drop off shoppers, does enormous tourist business to the point Jim felt the need to post a sign directed at Chinese, chose to make that sign as obscure as possible, and would know shoppers coming in on tour busses would be unlikely to return to complain. I can't help but think his actions may be racially motivated. There are many other luggage stores at Cabazon, and I strongly urge shoppers NOT to patronize the luggage factory just because it is the first one they come to after the get off the bus. ------ 将给予较少的星星，如果我能。 在2015年8月19日试图返回超过定价随身携带的情况下，我们发现，我们并不需要。营业员"吉姆"只提供交换或存储信用卡，即使告诉他自己的网页上这样说： 免费退货政策 行李工厂的目标是确保每一个客户100％O满意。为了帮助保护您的满意，我们提供了一个 30天退款保证未用MERCHANDISE 我们将涵盖航运对你的回报的成本！** LF为任何原因，你不满意您购买的项目，只需申请一个预付费的回收标签，并运回给我们！就是这样！没有麻烦......没有你的成本！ （http://www.luggagefactory.com）。 吉姆成了防守，争辩，好斗，扬言要打电话商场保安，并指出他的台面上一个小牌子，告诉我的政策是明确写在中国。牌子上的字大约1/4英寸高的说法是大约4英寸长。我的妻子，5'1"，不得不弯腰得到足够接近读它。 在我看来，标志似乎战略性放在柜台里收银机或信用卡收据将被放置供签署，涵盖了标志，或客户支付现金，并接收变化将使资金覆盖它。我工作过的一些零售，未必到所有的招数，但我知道他们中的一些。 这个位置刚好入口的地方观光巴士下车的顾客里，做了巨大的旅游业务，以点吉姆觉得有必要发布针对中国的一个标志，选择了把那个标志晦涩越好，就会知道顾客进来上观光巴士是不太可能回到抱怨。我不禁想起他的行为可能出于种族动机。 有在卡巴松许多其他的箱包店，我强烈敦促消费者不要光顾的箱包加工厂只是因为它是第一个，他们来到了下车之后。 -------- . 8 19 , 2015 . "" , : RETURNS O 100 % . , 30 ! ** LF, ! ! ... ! (http://www.luggagefactory.com). , , , , , . 1/4 4 . , 5'1 ", . , , , . , . , , . . Cabazon , . read more

RIP OFF. My friends from China paid FULL RETAIL PRICE and then the receipt says no returns. Exchanges only with 7 days and a re-stocking fee. With the prices they charge, you may as well shop at Nordstroms. read more

i bought my suit case about 3 years ago, and with all the traveling i do, its still in almost new condition. not rips nor tares. yes a little pricey, but id def recommend this place to a friend in need of new suit cases read more

I was a little skeptical to go to the luggage factory after reading the couple of bad reviews but I desperately needed a new bag for work and had heard they have a great selection. I'm so glad I went because I found the perfect bag! And the prices they had listed on the bags I looked at, were the same prices Amazon had them at. Thanks guys, for helping me find the perfect bag for my job, and at the right price. read more

The computer-briefcase I bought here 18 months ago is holding up fairly well, so I went online -- naturally, to "luggagefactory.com" -- to see what options and prices they're offering for another type of luggage. The options and prices looked better than other luggage stores, so I drove up to their Camarillo store at the Outlets. The prices at the store were all 25% + more than advertised online (same products). I felt like they were doing a classic bait & switch. The employees and manager all essentially told me: "Oh, that website isn't us. Yes, it's the same company name, but we have 50 stores and they only have one. Our lawyers haven't been able to get them to stop using our name." To me, there's something about all this that just doesn't pass the smell test. I DO think they have a bait & switch scam going on via that website to sucker people into going to their stores. If that's the case, then there's probably other such scammy stuff going on with them. So watch out!! read more