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Love Love Love their cakes, beautiful work! Starting going here for my baby shower and then used them again for my sisters birthday cake and i will be using them again for my Baby's First birthday cake!
Almost every birthday cake my family has had has come from this bakery I love that it is still open! And still smells like fresh buttercream when you walk in. I placed an order over the phone after emailing them and it was quick and easy! The cake was delicious and beautiful as always my mom was surprised and loved it!
We've been ordering cakes from Lucy's for decades! We've ordered birthday cakes, holiday cakes, wedding cakes, baptism cakes and graduation cakes and all their designs are beautiful. Their buttercream icing is the BEST! Their cake is always very moist and their strawberry filling pairs very well with either their chocolate or vanilla cake.
My family has been ordering cakes from Lucy's for over 20yrs now. The cakes always look and taste great. When ordering for my fiancé's 50th, he said he knows someone who I can order from and I said no way, I know where to order even if its gonna cost a bit more. EVERYONE loved the cake. It was absolutely perfect! We had an 80's theme party and Lucy's came THROUGH!
Lucy's Cake was recommended to me and boy what a recommendation. Upon searching for a cake place in San Antonio to make a cake for my mother's 85th birthday party on Thanksgiving weekend. I reside in Houston and contacted Lucy's cake and spoke to Dawn. Dawn was exceptional, kind, and easy to coordinate. I emailed her a picture that I wanted on the cake, the flavor, and the type of frosting. Not gonna lie I was nervous because I didn't get to see the finish product Lucy's Cake outdid themselves. The cake came out perfect that it was the talk of the evening and happy to say it was not dry. Thank you Dawn for your assistance and professionalism. I will be ordering more cakes from Lucy's.
Amazing cakes. Was able to order three hours in advance on a Saturday. Service was so helpful with directions about how to keep a cake fresh for 24 hours. The location is a tiny bit tricky to get to, but if you follow GoogleMaps, you'll be fine. Inside the store is pretty sparse and spacious--lots of cake decorations for sale, as well as cupcakes and refrigerated parfaits.
Oh my god I can't believe I hadn't reviewed this place yet. I needed to get a cake for my wife's birthday this past October and of course I waited until the last minute. I had a big family dinner at the melting pot set up and I hadn't ordered the cake yet. I went ahead at my sister's recommendation called Lucy's. We live in Blanco, Texas so my sister lives in San Antonio and offered to pick it up. I called and I will say the order takers over the phone do not have much of a bed side manner. They are very matter of fact and do not have time for niceties but they are efficient and get the job done and correct. They asked how I wanted it to be decorated and I just advised use Fall colors and have it say "Happy Birthday Alyssa" those were the only instructions. The cake I got was beyond my expectations. The end product was phenomenal. I then for my daughter's birthday a few week later ordered the cake from there as well and it was worth the one hour drive from our house in Blanco, Texas. My daughter has a tendency to ask for obscure heroes or characters this year it was Batgirl and thanks to Lucy's she had her most favorite cake yet. OH and if I haven't mentioned it yet the cake is moist and delicious and can do all different fillings. I have chosen both times the custardy cream and it has been so yummy that we will always get our cakes from here. Like I said do not be put off by their nonchalant straight to business demeanor they get the job done how you want and it is the most delicious cake you will ever have so it is worth the price and the drive.
Lucy's never fails when it comes to cakes. They have been around for as long as I can remember. I have bought many baby shower and birthday cakes from them. The cakes are always soft, fluffy and tasty. The prices aren't outrageous either. I haven't had the first person tell that they didn't like the cakes from here This time I decided to try their cake balls with Bavarian filling. Yum! Definitely worth the calories. The staff is always friendly and you can order via phone.
My wife and I bought a cake from here for a gender reveal and we are disappointed with the outcome of the cake. We asked for a pink filling and they put a thin layer of a really light pink filling that no one could see. Everyone was confused digging in the cake trying to see what the color was. The front desk girl that took our order was in bad mood or something and didn't ask any questions for the details of the cake. Everything she wrote down was what she wanted. Of course when we go to talk to them about what happened "there's nothing they can do" it's upsetting and they don't put their customers first. Our moment was ruined because of this. The cakes aren't cheap and then for them to not do it correctly and not want to make it right is ridiculous!! Yes you're a business and supplies and paying your employees ain't cheap but it also costs me my hard earned money. Don't recommend!!
The customer service by phone is excellent. However, I feel I was taken advantage of for a couple reasons. I ordered a two-tier cake, stating my daughter, who is graduating from Air Force BMT, loves decorating cakes and is quite proficient at it, and I'm sure she would be thrilled to receive a professionally decorated cake. I was very relaxed about whatever flavor and whatever Air Force design was used, as long as the cake is two tiers. We flew in from across the country and had an appointment to pick up the cake the day of her Coin Ceremony. We had no time for mistakes, but given my relaxed attitude about the decor, and clarity around it being 2 tiers, I thought it couldn't go wrong. It did. The cake made was only one tier. I was furious, but had to buy it anyway due ti time constraints. The girl at the counter explained that one tier is for ten people while two tiers is for 25 people - something I had not heard yet. She did not seem to care much at all about the mistake. Since I had already paid four days ago and was short on time, we begrudgingly took the cake. We hoped it at least tasted amazing, but it was just a mediocre cake with mediocre filling and frosting. Nothing special. Publix cakes taste better. As for looks, it was a beautiful, if not short, cake. The decor was made from fondant, and could have been cut a bit more cleanly but it looked good for the occasion. Not professional, but good. Honestly, my daughter's homemade cakes look more professional. After spending two days out and about I'm San Antonio, we realized that just about everything in this city is mediocre, so maybe we are just used to better cooking and more professional service? Either way, we spruced it up by lining toy airplanes around the cake (something I specifically stated I wanted room to place a couple on top of the cake but no room was given for that.
I ordered a burn image cake from here because I was surprising my husband during his town pass from BMT graduation so I really didn't want it to have any issues since I have limited time with him and travelled 8 hours. I called twice and emailed and made sure they could do it correct and they said yes and gave me a time to pick up made me pay full price at time of order. I had to drive the 8 hours the day I picked it up so I got there late and I was so flustered I just signed and glanced at it said thanks and took the cake then I get in the car and look again you could see the pink under the baby ultra sound (photo on top) he would have known immediately before getting to burn it! They said the decorator was going to fix it and then when she was done I looked again and it was still showing pink it wasn't as bad but definitely still could see pink and the decorator came out and blamed me for the image I chose and said there's nothing they can do about it and I don't understand why the two times I've called and other times emailed no one told me my image was going to be see through and I needed to choose a different color or anything. She is the baker she knew it was showing pink I don't understand why there was no communication or warning or why she couldn't just redo the image to something else when I got there. I left and the next day we had him burn it and the image was too huge it wasn't even showing "a" all it shows is "it's girl". Like are you kidding me. That makes no sense why would the baker read that and continue to put the next image on? Really I blame the decorator because all this could have been prevented and she did not give a crap I ordered a few weeks in advance too. It's unprofessional I paid $115 for a crappy version of the cake I showed them the inspo. (Workers at the front mom & daughter) The daughter was pregnant too and they weren't sympathetic or anything for my gender reveal cake showing the pink and they admitted they could see it too. I suggest not to go here especially for burn image cakes but also due to the customer service. They need a new decorator asap.
2 months ago
4 months ago
They always knock it out of the park with beautiful cakes. You tell them or show them what you want and they will replicate it to the T. Never dissatisfied. Been going for years. read more
1 year ago
This cake shop is a staple here in San Antonio. We order many cakes throughout the year from them. They are very consistent. While I do like their cakes because they have an overall good taste and are moist, I dont feel their cakes are any different from other bakeries. Its good but not anything I will say wow thats the best cake I have had. I do feel that they are a little pricey. They offer a variety of fillings and frosting options some can be a little sweet. If you order from them you wont be disappointed. They have many options to choose from, from basic sheet cakes to custom cakes. We often call orders in and pick them when needed. There has a been a few occasions where we needed a cake asap and they had some available. Their German chocolate cake was very good and different from what you may get at grocery stores. read more
9 months ago
10 months ago
3 months ago
1 year ago
Love Love Love their cakes, beautiful work! Starting going here for my baby shower and then used them again for my sisters birthday cake and i will be using them again for my Baby's First birthday cake! read more
11 months ago
Almost every birthday cake my family has had has come from this bakery I love that it is still open! And still smells like fresh buttercream when you walk in. I placed an order over the phone after emailing them and it was quick and easy! The cake was delicious and beautiful as always my mom was surprised and loved it! read more
2 years ago
We've been ordering cakes from Lucy's for decades! We've ordered birthday cakes, holiday cakes, wedding cakes, baptism cakes and graduation cakes and all their designs are beautiful. Their buttercream icing is the BEST! Their cake is always very moist and their strawberry filling pairs very well with either their chocolate or vanilla cake. read more
1 year ago
My family has been ordering cakes from Lucy's for over 20yrs now. The cakes always look and taste great. When ordering for my fiancé's 50th, he said he knows someone who I can order from and I said no way, I know where to order even if its gonna cost a bit more. EVERYONE loved the cake. It was absolutely perfect! We had an 80's theme party and Lucy's came THROUGH! read more
1 year ago
7 months ago
1 year ago
I ordered a custom cake and it turned out beautiful and was so tasty. The price was unbeatable, too. I try to support local, and I grew up on the southside so my family was always a customer of Lucy's. I went a few extra miles to get the cake but it was totally worth it! read more
2 years ago
Lucy's Cake was recommended to me and boy what a recommendation. Upon searching for a cake place in San Antonio to make a cake for my mother's 85th birthday party on Thanksgiving weekend. I reside in Houston and contacted Lucy's cake and spoke to Dawn. Dawn was exceptional, kind, and easy to coordinate. I emailed her a picture that I wanted on the cake, the flavor, and the type of frosting. Not gonna lie I was nervous because I didn't get to see the finish product Lucy's Cake outdid themselves. The cake came out perfect that it was the talk of the evening and happy to say it was not dry. Thank you Dawn for your assistance and professionalism. I will be ordering more cakes from Lucy's. read more
Amazing cakes. Was able to order three hours in advance on a Saturday. Service was so helpful with directions about how to keep a cake fresh for 24 hours. The location is a tiny bit tricky to get to, but if you follow GoogleMaps, you'll be fine. Inside the store is pretty sparse and spacious--lots of cake decorations for sale, as well as cupcakes and refrigerated parfaits. read more
1 year ago
Oh my god I can't believe I hadn't reviewed this place yet. I needed to get a cake for my wife's birthday this past October and of course I waited until the last minute. I had a big family dinner at the melting pot set up and I hadn't ordered the cake yet. I went ahead at my sister's recommendation called Lucy's. We live in Blanco, Texas so my sister lives in San Antonio and offered to pick it up. I called and I will say the order takers over the phone do not have much of a bed side manner. They are very matter of fact and do not have time for niceties but they are efficient and get the job done and correct. They asked how I wanted it to be decorated and I just advised use Fall colors and have it say "Happy Birthday Alyssa" those were the only instructions. The cake I got was beyond my expectations. The end product was phenomenal. I then for my daughter's birthday a few week later ordered the cake from there as well and it was worth the one hour drive from our house in Blanco, Texas. My daughter has a tendency to ask for obscure heroes or characters this year it was Batgirl and thanks to Lucy's she had her most favorite cake yet. OH and if I haven't mentioned it yet the cake is moist and delicious and can do all different fillings. I have chosen both times the custardy cream and it has been so yummy that we will always get our cakes from here. Like I said do not be put off by their nonchalant straight to business demeanor they get the job done how you want and it is the most delicious cake you will ever have so it is worth the price and the drive. read more
Lucy's never fails when it comes to cakes. They have been around for as long as I can remember. I have bought many baby shower and birthday cakes from them. The cakes are always soft, fluffy and tasty. The prices aren't outrageous either. I haven't had the first person tell that they didn't like the cakes from here This time I decided to try their cake balls with Bavarian filling. Yum! Definitely worth the calories. The staff is always friendly and you can order via phone. read more
2 years ago
My wife and I bought a cake from here for a gender reveal and we are disappointed with the outcome of the cake. We asked for a pink filling and they put a thin layer of a really light pink filling that no one could see. Everyone was confused digging in the cake trying to see what the color was. The front desk girl that took our order was in bad mood or something and didn't ask any questions for the details of the cake. Everything she wrote down was what she wanted. Of course when we go to talk to them about what happened "there's nothing they can do" it's upsetting and they don't put their customers first. Our moment was ruined because of this. The cakes aren't cheap and then for them to not do it correctly and not want to make it right is ridiculous!! Yes you're a business and supplies and paying your employees ain't cheap but it also costs me my hard earned money. Don't recommend!! read more
The customer service by phone is excellent. However, I feel I was taken advantage of for a couple reasons. I ordered a two-tier cake, stating my daughter, who is graduating from Air Force BMT, loves decorating cakes and is quite proficient at it, and I'm sure she would be thrilled to receive a professionally decorated cake. I was very relaxed about whatever flavor and whatever Air Force design was used, as long as the cake is two tiers. We flew in from across the country and had an appointment to pick up the cake the day of her Coin Ceremony. We had no time for mistakes, but given my relaxed attitude about the decor, and clarity around it being 2 tiers, I thought it couldn't go wrong. It did. The cake made was only one tier. I was furious, but had to buy it anyway due ti time constraints. The girl at the counter explained that one tier is for ten people while two tiers is for 25 people - something I had not heard yet. She did not seem to care much at all about the mistake. Since I had already paid four days ago and was short on time, we begrudgingly took the cake. We hoped it at least tasted amazing, but it was just a mediocre cake with mediocre filling and frosting. Nothing special. Publix cakes taste better. As for looks, it was a beautiful, if not short, cake. The decor was made from fondant, and could have been cut a bit more cleanly but it looked good for the occasion. Not professional, but good. Honestly, my daughter's homemade cakes look more professional. After spending two days out and about I'm San Antonio, we realized that just about everything in this city is mediocre, so maybe we are just used to better cooking and more professional service? Either way, we spruced it up by lining toy airplanes around the cake (something I specifically stated I wanted room to place a couple on top of the cake but no room was given for that. read more
1 year ago
I ordered a burn image cake from here because I was surprising my husband during his town pass from BMT graduation so I really didn't want it to have any issues since I have limited time with him and travelled 8 hours. I called twice and emailed and made sure they could do it correct and they said yes and gave me a time to pick up made me pay full price at time of order. I had to drive the 8 hours the day I picked it up so I got there late and I was so flustered I just signed and glanced at it said thanks and took the cake then I get in the car and look again you could see the pink under the baby ultra sound (photo on top) he would have known immediately before getting to burn it! They said the decorator was going to fix it and then when she was done I looked again and it was still showing pink it wasn't as bad but definitely still could see pink and the decorator came out and blamed me for the image I chose and said there's nothing they can do about it and I don't understand why the two times I've called and other times emailed no one told me my image was going to be see through and I needed to choose a different color or anything. She is the baker she knew it was showing pink I don't understand why there was no communication or warning or why she couldn't just redo the image to something else when I got there. I left and the next day we had him burn it and the image was too huge it wasn't even showing "a" all it shows is "it's girl". Like are you kidding me. That makes no sense why would the baker read that and continue to put the next image on? Really I blame the decorator because all this could have been prevented and she did not give a crap I ordered a few weeks in advance too. It's unprofessional I paid $115 for a crappy version of the cake I showed them the inspo. (Workers at the front mom & daughter) The daughter was pregnant too and they weren't sympathetic or anything for my gender reveal cake showing the pink and they admitted they could see it too. I suggest not to go here especially for burn image cakes but also due to the customer service. They need a new decorator asap. read more
2 years ago
2 years ago
Let me start off by saying that me and my family have done business with Lucy's since I was a child. Really that's the only cakes I remember. I've never been disappointed with their service until today. I picked up my cake. Excellent customer service when picking up. The lady at the counter gave me directions about keeping the cake on a flat service. Cool .. we did that. She opened the box to show me my cake, it was just like I ordered it... beautiful. So I go hv a birthday dinner with my family, I take the cake out the box. The cake is lop sided. Everybody starts commenting that what happened to the cake. The icing was perfect on the cake and all around the edges, the icing hadn't cracked anywhere on the cake. The bottom boarder of the cake was also perfect on the edge of the dolly, as if they had put the icing on a crooked cake. I called the shop early the next morning. The gentleman that took my call, he immediately became hostile over the phone. He tried to tell me if the cake was crooked, I would have been able to tell when the lady open the top of the box to show me the cake. How? If it's inside a box. We didn't noticed till we took it out the box. He kept telling me the cake had slid apart. There was no cracked icing anywhere so how was that? I finally made it back to the shop to show him photos we took of the cake. And he continued to try to prove his point in store and to blame us because the cake "slid" He said it had just started to slide that's why the icing wasn't cracked anywhere. My husband asked him for a refund and he said he wouldn't give me a refund. He asked "why would they make only my cake like that" I don't know. But why would I make a fuss over something that was my fault? I know my review probably won't make a difference but I just wanted to put it out there. It's bad business especially when the business tries to put blame on the customer. read more
2 years ago
3 years ago
6 years ago
4 years ago
Sometimes folks are a little put off by the front desk personnel, but they are very knowledgeable and always willing to help. I've ordered from Lucy's for every special occasion I can think of since my kids were born. They're 13 and 15 now. This has been and will always be my number 1 choice. read more
5 years ago
So this is not my first time being here! But this is my first review. My past three times have been great but due to my experience today I won't ever go back and I'm going to make sure my friends do the same! My wife and I picked a cake from the Lucy's catalog, so ce it's in the catalog I expected it to look at least up to the value of the cake price. The cost of the cake itself was meant to be 110-115 however we got my son's age added to the cake in fondit that added 20$, this item came as a cardboard cutout-not what I was expecting at all! Next the cake itself was meant to come pixelated instead it's a solid one colour with a small bit of fondit on the front, really mad at only the misdirection and false advertisment from this company! read more
9 years ago
I've been ordering cakes from Lucy's for over 15 years. The flavor, texture, and quality of their cake is amazing... definitely 5 stars. Where they fall short is on customer service. The owners and staff can come across as rude at times. I'm sure it's due to stress since they do have a high volume of customers coming in but that's still no excuse. If they could improve on their customer service skills, their reviews would be a lot better. Actually, if you scroll through, most of the negative reviews are directly related to the poor customer service, not their cakes. My husband LOVES the cakes from here and that's saying a lot because he's not big on sweets. Their buttercream icing is a bit overly sweet so he usually scrapes a good portion of it off. Our favorite is the white cake with strawberry filling and buttercream icing. If you aren't big on sweet, their white elite (whip cream) icing is also really good. Their chocolate cake with Bavarian cream and chocolate fudge icing is decadently rich if you are a chocolate lover. They have an excellent product! We don't have a single complaint about the quality of their cakes. We trusted Lucy's with our wedding cake and we don't regret it one bit. It was a huge hit with our guests, everyone raved about how moist and delicious it was. It STILL tasted AMAZING even a year later when it came time to thaw out the top layer for our anniversary!!!! It was also reasonably priced as well! We opted to have the groom's cake done by a different bakery because my husband wanted to have a custom electric guitar cake and Lucy's wasn't able to accommodate our request. They are a bit dated as far as the custom designs that they are able to do. I do appreciate their upfront honesty about not feeling confident that they could make the design of our cake to our satisfaction. Don't watch the Cake Boss show and expect them to be able to replicate something that you saw done on the show. If you are looking for a non custom shaped cake, they are the place to go without a doubt! Lucy's is our go to place for all of our birthday and anniversary cake needs. There's not another bakery that can bake as delicious and moist of a cake as Lucy's! Their only drawbacks are that the customer service is lacking and there's room for improvement when it comes to custom shaped cake designs. read more
6 years ago
3 years ago
I have been a Lucy's customer for some 40 years and for my birthday this year I wanted an 8" round cake and my husband, who was gracious enough to accommodate my request, brought home the moistest, tastiest and most beautifully decorated cake I've had since the last time I had Lucy's some 6 years ago. Bottom line is Lucy's continues to be consistently the best in town. My only takeaway was the boxing up of cake that was slightly smashed on one side and price for an 8" round cake was slightly high, however, I was 100% satisfied with the flavor, quality and appearance of cake. Lucy's is still the best! read more
3 years ago
We went to Luces for a wedding cake... showed them my idea of what I wanted and ask them to deliver day of the wedding they delivered on time he even put our topper on which is a glass Christmas ornament and it looked so adorable. We just loved it... When we cut into the cake to taste it, everybody was bragging at how delicious it moist. It was we were so happy that everything went smooth with our wedding cake. Thank you Lucy's for a wonderful job done! read more
4 years ago
I always order Lucys cake! Absolutely worth it! Double layer, filling of strawberry.. butter cream. read more
5 years ago
Very first order from Lucy's which was highly recommended from the locals. I'm so glad I went with them. They delivered exactly what I had envisioned plus it was delicious! Thank for a beautiful cake! I'll be back. read more
4 years ago
My daughter's graduation cake was amazing! It not only looked great but tasted awesome too! Thanks for doing what you do! read more
5 years ago
First time ordering a cake from this shop. My brother highly recommended it and with good reason. I placed a phone order for my father's 72nd birthday got a 6'' double layered vanilla cake, filled with their Bavarian cream, iced with whipped cream and decorated beautifully. It was delicious and a hit. Definitely will be a repeat customer. read more
4 years ago
8 years ago
My daughter wanted a special cake for her baby shower and looked through websites for local bakeries to find just the right place. She settled on Lucy's. We went there with photos of cakes she really liked from other people. The cake designer quickly picked up on the different elements that linked them together and, together with my daughter's input, sketched out a design. The resulting cake was more beautiful than we imagined -- and it was delicious! Highly recommend!!! read more
4 years ago
Have been using Lucy's for all our family functions. Have been complimented numerous times of the tasteyness each time. Will continue to order cakes from Lucy's for as long as they stay in business. Will say I've never ordered tier cakes or anything requiring fondant figurines so cannot comment on the subject. Great customer service and good prices for sheet cakes w moderate decorum. read more
3 years ago
cake was Not only delicious but Beautiful. Thank you very much for your awesome service. I will definitely be returning. read more
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