I would never have complained about something like this, especially for only a couple of dollars, but this place is a typical example of Bad, bad, bad scammers! I stopped by to get a toe color change. The price on their board says $13, but the older lady wanted to charge $17!!! I told her that the price on the board said $13, and then she said, "ok, $15" because of the taxes. Wtf! 2 dollars in taxes! The standard tax in Connecticut for a $13.00 charge is $0.83 (6.35% state rate)! Anyone who goes there, please pay attention to how much you get charged! I will never come back! read more

Lucky Nails & Spa - Nail Salons Near Me - Manchester, Connecticut

I had a very disrespectful and unprofessional experience at this salon, and I do not recommend anyone go here. I called ahead to make sure walk-ins were welcome, and when I arrived, the tech was friendly at first. However, the salon itself was messy, unorganized, and not clean. Supplies were scattered and shoved everywhere, which was the first red flag. When she began working on my nails, she filed them unevenly and hit the nerves in my nail beds, which was very painful. She then started applying tips, but none of them fit correctly -- they were all just dumped together in a bin with no organization. I politely asked if we could find better fitting sizes, but she insisted she would just file them down. I expressed concerns about the tips being lifted and bacteria growing underneath, but she refused to adjust them. She used excessive glue that spilled all over my fingers, never cleaned or prepped my natural nails beforehand, and hacked at the tips with dirty scissors when I asked for a stiletto shape. When she placed one hand under the lamp, it burned painfully, and the tips still weren't applied properly. They were crooked, lifted, and already coming off. At that point, I asked her to remove them. Instead of doing so safely, she tried to cut them again and then pulled out a dirty bowl of acetone, telling me to soak my hands. I refused and removed them myself since the glue wasn't dry yet. That's when she got an attitude, told me to "go to the other lady" because she didn't know what I wanted and that I was being difficult. I declined and left. I went straight to Anthony Vince Nail Spa, who kindly fit me in last-minute and fixed everything she had done. The difference in professionalism was night and day. This salon showed zero care, sanitation, or respect for customers. I rarely leave reviews, but I don't want anyone else to waste their time, money, or risk infection here. read more

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A Hispanic girl (Berta) provided excellent service and did a fantastic job. However, when it was my turn to pay, an older woman named Linda was very rude. She started acting disrespectfully. She wanted to do my nails, but she refused because I had a problem with my feet, and my English isn't very good. So I told the Hispanic girl I could stay with her for my pedicure, and Linda got upset and started talking to other customers there. (I understood what she was saying about me, even with my limited English.) Anyway, that was my experience at this place! Since I loved how the Hispanic girl did my pedicure, I asked for her number so I could go back to her! Linda and another woman who works there didn't treat me or my sister well at all! I think she went too far with her attitude! Thank you, Berta, for your excellent work! read more

Went in for a gel manicure and it's the worst I've ever had. The shape of my nails is appalling. Parts of my nail beds are exposed and painful. The shapes of my nails are all uneven. They don't even put any lotion on your hands, they're just trying to get you out as quickly as they can. When you're choosing gel color they don't have the sample nails to look at, only the bottles, so it's difficult to accurately pick a color. Will never come back here. read more

Lucky Nails & Spa - Gel Mani - Nail Salons Near Me - Manchester, Connecticut

Nail tech wanted me to rate 5 stars to get her rates up before she finished she never once filed my nails she only used the drill if you want your nails done like this in a hurry go there she rushed thru never used a file and never smothed the nails after polish bumpy application with acrylic and there is a hair underneath the acrylic hasn't been a week and it's starting to lift already. Salon is very disorganized and cluttered. All the photos from the buisness order are from integrity mail bar in Texas. Don't recommend good for cheap nails and fast if your in a hurry and don't want to spend a lot of money come here!! read more

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April is the best. I only want her touching my nails. I have a test when I go to a new nail tech - my middle fingers are crooked. If the nail tech tries to put the nail straight up I never go to them again even if they fix it. If they follow how my nail grows without me telling them, I know they know what they're doing. Needless to say I didn't have to tell April how to correctly apply the nail. They're way less expensive than my previous salon, and they do just as good a job if not better. I used to spend $100+ on simple nails now I spend less than $50 including the tip! Love!!! read more

I came here for a mani / pedi . Based on where it is and foot traffic I hoped it would be nice. Sadly , another dusty and dirty mail salon in Manchester . Does anyone use Opi or Essie anywhere outside of Mall area in Manchester? Lucky nails is dusty and dirty . Only 2 women working . All other staff on phones . Lounging on the pedicure chairs or laughing watching an movie on phone . Another tech was sleeping at his table .I'll keep searching . This place would do well if staff cleaned it up and added lights and turned on the heat for staff / guest and maybe some hot water for the pedicure read more

Walked in to see if they were doing walk ins at 5p during the week and was sent to some guy. He was sweet but I felt rushed to leave when he finished. As they started closing the spa early and walked me out I didn't even really get a food look at them . My nails are a mess. Uneven. Nail polish is all on my fingers and missing nail spots. I messaged them about it and have heard nothing. I could have done this myself. Not worth spending your hard earned money here. I'd find a different shop. I'm mad at myself for going here. read more

Did not do a good job on me and my friends, employee was in the bathroom getting sick every 20 minutes, was rough and didn't even try to do straight lines. read more

Lucky Nails & Spa - Pinky swollen and cut - Nail Salons Near Me - Manchester, Connecticut

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Phenomenal pedicure and manicure. So friendly and great job. Really enjoyed my time and will come back.

Love the customer service here! Treated me very well. I would highly recommend! I believe you should visit and experience yourself

The service and quality is horrible. I spent a little over $150. My French manicure looked horrible. However, I did complain that day but the young kid that did my nails had nothing to say but blame it on me for my nails being crooked. Like really!! So I pay and call I get the infamous "come back tomorrow, and we fix". So I go back next day and wait another hour, and then again "come back to tomorrow". I usually don't let folks outside of minorities do my nails and now I remember why they don't care, they ruin your nails, don't listen and then ALWAYS suggest you " come back tomorrow". Like I'm walking around with horrible looking nails come on now thats embarrassing LUCKY NAILS!!!!! read more

This was my second visit at this salon, must say it was a better experience than last time. I went in for a manicure & pedicure. Kim took her time with the pedicure and took really good care of me. I didn't feel rushed this time. When it was time for manicure, she went straight to doing the nails instead of giving the massage (usually I've always gotten a little massage, exfoliation, and warm towel at other places). My nails came out okay... not great. Prices are very reasonable. I'd suggest making an appointment so avoid waiting. I will give this place one more try. They only accept cash for tips but do have an atm read more

Lucky Nails & Spa - Nail Salons Near Me - Manchester, Connecticut

Don't come here, hygiene is bad and they will try to take advantage and scam you. Came in for powder dip advertised for $35 I showed her a picture of the color she said ombre and proceeded to do with nails. Barely even files my nails tells me to wash my hands in a dirty sink covered in dust. No lotion, massage, nothing.The chairs are peeling and the whole place smells like cigarettes. At the end she tells me the total is $58 because she used 2 colors for the ombre. The picture I showed her did not even include 2 colors she just wanted the extra money and didn't disclose ombre is double the price. I pay just to get out of there quickly. My friend leaves with her cuticles bleeding and they double taxed her because they included the tax in the price then taxed that price! Wish I could get my money back, left feeling scammed and having to file my own nails. read more

Lisa did my nails and she was great, I also only paid 30 for gel and they were well done. Im very happy with them

My daughter went to lucky Nails today to get her nails done, because the reviews stated it was a great place, and the person who did them did a terrible job! It was not professionally done at all, and it seems as though they took advantage of my daughter because she was a teen. She paid $35.00 for them to do her acrylic nails. You'll see by the pictures that they just didn't do an acceptable job at all, but my daughter was nervous to say anything about it to them. She says "lesson learned and I won't be going back there ever again." read more

Lucky Nails & Spa - Bad nail day - Nail Salons Near Me - Manchester, Connecticut

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We've had a regular, monthly appointments, for years and had a great experience until recently. Due to staffing issues, they couldn't fit four in for a pedicure so we staggered the appointments with two of us going at 430pm and two at 530pm. Then they started taking walk-ins right before our appointment so we had to wait - for 45 mins!!! And this has happened more than once. Not acceptable when we are regular customers and tip well. Shame on you Lucky Nails. You've just lost four regulars!! read more

Lucky Nails & Spa is the place to go! I had April as my tech and she did such a great job. She did my nails exactly how I wanted them & made sure to listen to my concerns. She is extremely talented at her job & I will be making this my regular salon. The polish looks great as well as the accent sparkles! I'm really glad I found this salon. read more

Lucky Nails & Spa - Acrylic nails - Nail Salons Near Me - Manchester, Connecticut

Pleasantly surprised! Nicky did a great job on my manicure and pedicure I am someone that must have my whole finger nail painted. I don't like it when the sides and the top of my nails are left a little unpainted (like my nail was growing out). Nicky painted them perfectly and I didn't even have to ask or call it out. This is a first for me and I've gone to these practically 5star, 37+ review places and left feeling like eh, I paid over $55+ for this For precaution, when you come in they take your temperature and have you sign in (tracking visits). They also cover the foot basin with a protective cover and when done, she gave me a visit card as well as a small package that had a few of the tools she used on me (this way, so I can bring this with me when I come back to save a $1 or so). I also appreciated this as it encouraged clients to come back... I would defiantly visit Nicky at this location again and loved the $33 special. read more

Lucky Nails & Spa - Nice nails! - Nail Salons Near Me - Manchester, Connecticut

I spent 2 hours getting my nails done!! Nothing grand, just a normal dip powder that I normally get elsewhere. Do not get it done here, not experienced at all. Took me a long time to get my nails long, finally got there, and they were destroyed:(:( Never had a drill used for dip powder except at the end for shaping the top. My natural nails were filed on top with a fast drill, and many broke due to being so thin! After 2 hours, the drill came out again and used as if I had acrylics to "clean" the underneath. You don't drill under with natural nails!! I am going to have to start all over, very disappointed:(:( On top of the damage, cuticles bleeding, and the 2 hours... he was watching a movie on his phone the entire time!!!! Lack of knowledge doing dip powder on natural nails, not concentrating, and watching a movie = a very bad experience! read more

Lisa does my daughter's nails all the time and they always come out lovely ! She also does beautiful pedicures.

Love this place! My girlfriend and I went here for a pedicure, manicure and we loved it. The lady who did my nails was v careful and did a beautiful job read more

i went today from seeing great reviews and i am absolutely infuriated to say the least. the nail tech doing my nails was rough, rushed and did a design on my nails that i asked for doesn't look good because she couldn't do it but didn't tell me that she couldn't. she said she would try. my cuticles are cut and there's a mess of polish around my nails too. the older nail tech woman was going into the bathroom throwing up multiple times during my hour long visit and she was working on customers, no mask on, not apologizing, NOTHING. among other reasons, i DO NOT recommend going to this place. read more

Lucky Nails & Spa - Nail Salons Near Me - Manchester, Connecticut

Recently there were coupons online for manicure and pedicure both combined and I had purchased them. The space is beautifully arranged and maintained however the service was below average. The staff on board, all of them are so fast at their service, dint like the nail cutting and filing part. It was just a basic trim which was not accurate in shape.... There was no hot stone massage either. Not sure if I want to try this place again without the coupons coz I saw it was the same service rendered for people without the coupons too. read more

Lucky Nails & Spa - Nail Salons Near Me - Manchester, Connecticut

Had an amazing pedicure was very relaxing and I loved the conversation! Me and my friend came to get toes down and we left with laughter and I will be coming back! read more

I don't even want to give it 1 star!!! Absolutely the worst salon I have been to. Filthy!!! I had a gel manicure and it's the worst ever! Sloppy! I have nail polish all over my skin! The nails are shaped all different. Some are crooked. I would never recommend this place! read more

Friendly staff and a very welcoming atmosphere. Great job on my pedicure as well. Will be back !

I went in for a fill and a pedicure. When I left and looked closely, I saw the nail polish on my fingers had bubbles all in them, and the shape of one that they had replaced was totally different than the rest of the nails. The nail polish was splotchy and streaky looking. The pedicure came out decent but it was a different lady than the one who did my nails. I went back the next day, she only fixed 3 of the nails even though just about all of them were messed up. When I asked her to fix the one that was a different shape, she filed down the sides and left it. Didn't repaint what she had taken off or anything. She also left nail polish all around the nails on my actual fingers. The same thing happened to my co-worker with the bubbles on her nails. I will never be returning here. read more

Lucky Nails & Spa - This is after I left the salon the first time. The photo doesn't do it justice but there are bubbles on every nail. - Nail Salons Near Me - Manchester, Connecticut

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I am writing this to show how frustrated I am with their service. I had been to the salon for manicure&pedicure. The gel nails that I had on my hands is changing color from deep pink to yellow. When I approached them, the lady who attended on me said, "I don't remember her", as she serviced me only the previous evening. The person at the desk rubbed salt on my injury stating that " I picked a color that changes colors". I brought the nail color to her from the stand and there was nothing mentioned about changing colors nor did they mention anything to me earlier. Very disappointed with their service and the bucks that I wasted. read more

I've been there before and the experience was good. Recently I went for a full set and the lady seemed to overcharge me. I didn't question it due to the type of style I got. But then they started to yell at one of the workers and it became very uncomfortable. The lady gave me back $2 which means she did overcharge. Super disappointed and have no desire in going back. read more

I tried this Nail Salon a few weeks ago and was disappointed. When I walked in I noticed there were still Christmas Decorations up, the interior seemed overall dusty and unclean. I was directed to look the the nail polish selection and all of the nail polish bottles were covered in specks of nail polish and overall had an unclean look about them. The bottles were also not organized with any rhyme or reason, colors and brands were all mixed together. The lightest color pink they had was a bubblegum shade. There were no neutral colors to choose from which was disappointing as well. The girl who serviced my nails was very friendly and easy to talk to, but she rushed through my entire manicure. She was going so fast that she even poked me hard with cuticle scissors. I was scared that it cut me, especially because I didn't see her take the tools out of any cleaner, autoclave, or packaging. She was very apologetic but it was still off putting. I'm assuming she was rushing because after I sat down another girl came in looking for a pedicure, the nail tech sat her down in a pedicure chair and had her soak her feet for my entire manicure. I felt bad that she did not even tell the girl that it would be a wait. Not only was it dirty and rushed, the polish job was poor. Spots were missed and nails were not filed evenly. The techs were nice and the prices are insanely cheap, but I will not be back. read more

Free parking. Inside appearance was good. The worker that I had might've been color blind because she painted my toes and fingernails 2 different colors. Couldn't tell at the time because of the lighting. The colors was 2 different shades of the same base color. Also another worker seemed to be in a hurry to get my daughter's toes done. I'm definitely not coming back here at all. Despite the workers appearing to be nice and smiling at your face. read more

Horrible job the shaping of the nails are off the paint job is horrible the gel breaks in less than a week I have bubbles . Never going back again read more

They do such a awful job and there so rude. They do t know how to do designs and the gel chips days after getting it done read more

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I read the bad reviews online and I was skeptical. However, I had a great experience. The price is affordable and they did a great job. Everyone was friendly. I will definitely be coming back!! read more

I've not had my fingers done here but I've had many pedicures and have always been satisfied. It's inexpensive and very thorough including exfoliation and a calf and foot massage - bliss, and a long-lasting polish. A lot of bang for the buck. Everyone is friendly, and I would like to give 5 stars but the loud conversations between employees and on cell phones in their native language borders on offensive and rude. Makes it hard to relax and makes me feel unimportant to the business. read more

This place needs to have some nail 101 course. I find myself having nightmares when I remember the lady who did my nails, just pick up a cuticle clipper of her bag to do my nails. Shame on me not to stop her right there! They are only good on doing fake nails, aka gel, etc. However if you want to do real nails they do not know how to get done. My nails where chipping after 3 days! You need to sterilize all your work tools, every time you start a new client. Don't you worry about the safety of your clientele? read more

This place was recommend to me by a friend a few months ago and is now my go-to! Nicki is my girl and always give me the best mani/pedi! Lee is also amazing and knows her stuff about nail health! Great selection of natural tone gel polishes. read more

My daughter and I were looking to get mani/pedis on a Saturday afternoon. We did not have an appointment but they took us in right away. We selected our polish and were seated and were soaking our feet in no time. Both ladies did a great job on both of us. ( I believe they were mother and daughter) my toes still look fresh and my regular mani lasted almost 10 days. The price was nice, $30 for mani/pedi. It is a busy shop with a lot of regulars. There was a wait once we were there, but people seemed willing to wait or return at a later time. We will go back. read more

I've been here before and enjoyed it, but today my experience was quite different. It was rushed and I was made to feel like a total inconvenience. I did not have an appointment, but called ahead to ensure they could take me as a walk in. They knew when I arrived that I had called, but the technician seemed extremely put off by my presence, kind of rude if I'm being honest. To make my experience even better, she literally sneezed on my foot. That was awesome. My 5 year old son even knows to turn his head and cover. Granted, this place is cheap, but to keep customers coming back the service shouldn't reflect that. Maybe it's just her, or maybe it's me. I think it's her since another dissatisfied customer came in to complain about the quality of work she did on her nails. Rush, rush. Won't be back soon, which I'm certain will not matter to her. read more