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    Luciteria Science

    1.0 (1 review)

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    5 years ago

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    Performance Home Medical

    Performance Home Medical

    1.8
    (12 reviews)
    1.1 mi
    $$$$

    Never. First the RT never checked why I was there. After…read moreestablishing I was there for a mask fit, we proceeded and found a mask that worked better than the one I had been using. As part of the service we went on to check my machine. She noted everything in the chart was not what was on my machine. Nor was my machine registered with ResMed. She strongly suggested (implied?) that I contact my Dr and get it right. After a very uncomfortable dialogue she FINALLY asked my date of birth. (I had given all that information over the phone when I made the appointment and again when I checked in that day). All along she had been looking at a different patient's chart. She never apologized, all I remember her saying was "we'd better get you in our system). I should've gotten the equipment for free with an apology.

    ZERO star for the service and lie to customers. They told me the rental fee would be $15 per month…read morefor 3 months, then the machine would be mine to keep. 3 months later, they sent the invoice to insurance for $995 and my portion was $176.54 + $105.75 for supplies. Spent few phone calls and talked to the manager, Sonia, who told me to return the supplies and equipment, she would cancel the invoice. I did what she said. A month later, I received the invoice again for $176.54 for February service. They took the machine and supplies and still charged me the money. Does anyone know how to contact their CEO or higher up?

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    Luciteria Science - medicalsupplies - Updated August 2026

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