Zero Stars: Abysmal Customer Service, Unprofessional Management, and Predatory Practices…read moreSave your money and peace of mind: do not book services with Clinical Care 365. What was meant to be a relaxing spa day gifted to my sister and me turned into an infuriating, months-long ordeal characterized by extreme hostility, nonexistent communication, and outright unethical business practices.
The dysfunction began during the initial booking with their receptionist, Andrea. I requested that my sister and I be scheduled at the same start time, fully understanding that my 120-minute head spa would end after her 60-minute service. Andrea was exceptionally rude, repeatedly refusing to comprehend basic scheduling logic until I insisted she make a explicit note on our file. To accommodate this simple request, we were forced to accept an initial wait time of a month and a half.
The situation spiraled into complete unprofessionalism the day before our scheduled appointments:
Unilateral Rescheduling: I was notified (while my sister was ignored entirely) that due to a staff call-out, our concurrent 11:00 AM appointments were being unilaterally split into a 10:45 AM slot for me and a 3:00 PM slot for my sister. Expecting us to waste over five hours idling in their waiting room is insulting.
Ultimatums and Dodging Calls: After explaining that this shift was unacceptable due to arranged childcare and time off work, Andrea promised to provide alternative dates. Instead of offering feasible concurrent slots, she pushed back-to-back times and placed an absurd one-hour deadline on us to accept or cancel. When I tried calling back to resolve the issue, she simply stopped answering the phone.
Absentee Staff: Driven to visit the clinic in person to speak with the owner, I discovered Andrea had not even shown up for work, and the owner was absent. To her credit, the lead nurse on-site attempted to rectify the situation by canceling our ruined day, rescheduling us a month and a half out, and offering a free upgrade to my sister's service to match my treatment length as an apology for the appalling treatment.
The absolute breaking point, however, came when the owner finally called. When I attempted to explain the nightmare his front desk had created, he continuously cut me off. The moment I expressed concern about being inconvenienced again, he completely lost his composure. He began yelling at me, screaming that I was not "screwed over," and explicitly told me to "shut the fuck up and listen."
To top off this utter failure of leadership, when I understandably refused to patronize a business that verbal abuses its customers and opted for a refund, Clinical Care 365 blocked the request through Groupon, refusing to authorize the return of our funds.
Clinical Care 365 is run by an aggressive owner and incompetent staff who hold zero respect for their clients' time, money, or personal dignity. Avoid this establishment at all costs.
