After waiting three hours for Lightning roadside assistance I cancelled and my Audi roadside found Lucas 24/7 for me. I am extremely glad they did. Not only did they call me to let me know they were on their way but they showed up in 30 min. On top of that they were done in 5 min! So a total of 35-40 min for everything to be done, while the other company made me wait THREE HOURS with no call, no apology, no explanation, and never showed up! When I did manage to get someone on the line, it sounded like he just woke up from a nap. You truly don't appreciate good roadside until you've had a bad experience I must say. If ever you are able to choose a roadside provider (hopefully you don't) PLEASE do yourself a favor and go with Lucas 24/7. Thank me later read more