My rental experience has been nothing but positive at Lubin property management. Erica Johnson customer service and timely response has been nothing but A-1 in my book, I refer people all the time when looking for a rental. read more

I would give them a negative 0 if I could. Absolutely!!!!!awful company. No communication skills, never return calls, and are predatory in their handling of tenants, very unprofessional. Always coming up with different fees that can't be explained. Take tenants to court who are a few days late. I will never, never, never, work with them again...NEVER!!!!!!!! read more

Do not rent with these people. They do not care about the safety and security of their tenant! All they care about is money! They let squatters destroy their properties and won't do anything about it but will threaten their TENANTS with eviction if they're just a few days late! Go somewhere else!!!!! read more

If I could give them 0 stars then I would! I've been a real estate investor for over 15 years, and I've worked with a lot of property management companies, most of which are good, but Lubin is by far the worst that I've ever had the displeasure of working with. As an out of state investor, you need a little bit more attentiveness from your PM company, and working with these people was an absolute nightmare. Any suggestions that I made were dismissed or completely ignored. The communication was either poor or non-existent, and they are just not a helpful or caring group at all. Do NOT work with them, you will be sorry! read more

Requested a home tour through them a few months ago for a home on Bayliss. We showed up to our appointment early, and another family showed up to view the home as well. We all waited and waited for over an hour but nobody ever showed up for the tour. Yet they still had the galls to send us all a text and email asking us to give them a rate on how well it went. On top of that, the home we were trying to view obviously hadn't been properly cleaned or even emptied out as you could see the last tenants items still inside. While we waited for someone to show up, a car came by slowed down and then sped off. Fairly certain it had been them. Others have reached to me since then to tell me how awful Lubin properties is when it comes to taking care of their homes or even answering the phones. Would not recommend. 0/10. No stars. read more

Trash ass place homes are bad service with agent is bad stealing rental application payments not even telling you shit so you don't know if your approved or denied read more

Horrible property. No assistance when it comes to controlling pest issues. I was told numerous times that pest control is a tenants responsibility. The pest are gaining entry from the outside!! They don't inspect the exterior of the building and maintain the upkeep! read more

company, I would advice you to really think about the decision and knows that these reviews do not lie. I would advice to look at the lease closely. I would advice you to find another company that at least care about their tenants. I would advice you to buy a house instead. I can assure you that there's a high chance that your experience will not be positive. Here's list of issues I have with this company: 1. Lack of accountability, Lublin uses loopholes in lease to make sure tenants are responsible for repairs and they will bill your 2. Can be rude and condescending (Sheryl ). 3. I highly doubt their independent contractors are independent at all. They work for them and will fabricate things to make tenant liable for repairs. 4. False credit reporting and retaliatory behaviors . I ended up in court with them even though they hired a lawyer and tried to intimidate me over the phone. I represented myself and won. The truth always unveiled itself. My sincere advice is to stay away from this company read more

Erica is a great asset to the company. She's very professional and helps each tenant with respect. She is just awesome.

Do not use them, (in my opinion) and here's why, with proof:  I'm an out of state investor that moved two properties to Lubin because of the first phone call I had with Ryan and that I wasn't happy with the previous PM. The previous property manager didn't vet tenants well and I thought was a bit pricey on repairs and maintenance. Ryan told me that, for one, "We can save you money" and "I'm not going to bull $hit you." So, I decided to go ahead with them.  The two houses I moved over were both empty and needed to get rent-ready repairs done. I received the quotes for both houses.  One was $2400 and the other was $9300.  Both seamed legit sine one house was in pretty good condition and the other needed a lot of work, (based on all the photos I saw). I decided to start with the lower bid, get it rented then go to the more expensive one.  Long story short, the $2400 ended up at $10,760. (per my tax return). I tried to get explanations, over the phone and in emails.  On the phone, Ryan would only say, "things go over" or just change the subject. Emails were ignored (for this question). I would go to the owners portal to see the bills.  Many of the invoices only stated, "Materials" or "Repairs". (See photos), after the original estimate was surpassed.  Other management companies, we've used, would give an estimate and that would be the final cost. Lubin was the "only one" that consistently went over.  I kept trying to get explanations and started emailing the office gals in particular, Kristen. She, finally said she would get me a breakdown "by tomorrow".  No response.  Maybe there was a good explination but they refused to give it to me.  See copy and pasted email from Kristen: On Thursday, February 25, 2021, 05:43:13 AM PST, Kristen Flanigan "kristen@lpmproperty.com wrote: "*** I will look into  your portfolio and get a better breakdown.  I know that after the tenant moved in we had to make additional repairs.... I will pull your portfolio and give you a breakdown of what we have done.  Ill have that for you by tomorrow.  Thanks" A week later, I ask again: This is me: On Wed, Mar 3, 2021 at 10:55 AM R B ****@att.net wrote: "Did we ever get a break down of "repairs" and "materials"?"Thanks,*** On Wednesday, March 3, 2021, 09:30:35 AM PST, Kristen Flanigan kristen@lpmproperty.com wrote: "They should all be on the portal as they are billed." Now, keep in mind.  The owners portal is where it shows "Materials" and "Repairs". Now, we have the second house were the estimate was $9300. We flew to Memphis, met with Ryan, at the house and I explained, I wasn't happy about the huge increase on the first house.  He now tells me know, "Expect $25,000 to $30,000 for the rehab on the second house (including central A/C). So, we found another PM and had them to the rehab for the second house and the total was $9200 plus new central a/c unit then some additional unexpected storm damage for a total of around $13,000. Now, we'll talk about Lubin's honesty. The first example, quoted in my opening paragraph, which, over time, played out to be not true. Next: One of the tenants, because of covid and MHA, was in charge of her own house inspection and was making unreasonable demands before she would sign off.  It was section 8 so I asked Ryan for the contact info of her case worker.  He said (see email copy and paste): On Wed, Mar 10, 2021 at 2:50 PM R B ****@att.net wrote: Please send me the case worker info........ On Wednesday, March 10, 2021, 12:57:43 PM PST, ryan lubin ryan@lpmproperty.com wrote: "We dont have it the resident can give you it all." Principal BrokerLubin Property Management LLCThanksRyan Lubin Another time, he told me, "We work with those people (MHA) every day". I told him, I saw the case on the public county website. Then, he changed his story and told me, "I'll check with our legal department to see if we can give it to you". Two minutes earlier, they didn't have it.  He never got back to me. OK, now accounting errors. These are two examples of errors that I "did" catch. I questioned a statement that looked like I was billed twice for manager fees, that totaled close to $400.  I brought this to the attention of one of the accounts and she questioned Ryan on what is correct.  Email, copy and paste below: "On Mon, Nov 2, 2020 at 12:32 PM Veronica Bailey veronica@lpmproperty.com wrote: "Ryan,In October when MHA took funds back for May - September they also repaid at a higher rate. The owner was charged management fees again for May - September. Should these fees be reimbursed? Thanks,Veronica BaileyAccounting Assistant" And Ryan's response: "ryan lubin ryan@lpmproperty.com To:Veronica Bailey Cc:Bethany Sims,Erica Johnson,R B Mon, Nov 2, 2020 at 10:39 AM "He should only pay on what we got." Due to space restrictions, the rest of the review is in the first attached photo... read more

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Lubin Is VERY VERY VERY unproffessional and looking at all these previous reviews their character is self explanatory. The workers are unprofessional because of the owner RYAN from the looks of it. No type of good customer service just a group of smart mouth individuals that want your money. The ghetto mentality start at the door with the ladies in front of office. read more

DO NOT LET THEM MANAGE YOUR PROPERTIES!!!!!!! Had lubin manage a property for me. They are first off poor communicators and are very slow to respond to inquiries if at all. They had very poor tenant selection process which resulted in several evictions and increased expenses i had to pay them. As an example, the last year i was with them i racked up 12k in turnover and repair costs. Then to top it off, right before I fired them, they placed a tenant (which i paid a full months rent payment for) only to have to evict that tenant 2 months later for not payong their rent. Its clear that they did not take owner's interest to heart and even took advantage of me at the end. If you are an out of state investor, I would highly recommend against using these guys. Think this is just one unhappy customer story? I've spoken to several investors who have used lubin property management and we all share similar stories. Be careful, do your due diligence and good luck! read more

The WORST people I have ever rented from. Katrina was so rude to me multiple multiple times. Renting from them was hell. Having to deal with them gave me so much anxiety, Katrina would talk to me like I was gum on the bottom of her shoe. DO NOT RENT FROM THEM! read more

Do not rent from Lubin. They do not have emergency after hours maintenance. The number you call them on....no one EVER picks up besides the maintenance line and when you do y'all to someone on the phone the main customer service agent Katrina is the one who parrots the BS that the property manager says. They will ignore you and give you the run around. They do not even know which properties are theirs or now. So this is just a small view from my perspective.....It took them an entire years to fix a water leak that cause mold in the ceiling. They replaced the roof and I had to love with a hug hole in the roof for 2 weeks. I came home on a Friday to find out my breaker box is out....and nobody actually fixed it until the Thursday after. I was out of my apartment for 5 days and it took them 7 weeks later to sent me refrigerator that went out because of the electrical issue. Fast forward 10 months later my water is out for a whole day because they DID NOT pay the water bill. These scenarios are not exaggerated. You have been informed now. read more

I find it absolutely ridiculous that this company charges you a extra 25 to pay your rent on time in their office. So since they're that lazy you would think that you could go online and pay it for a reasonable charge? Not to mention the AC was out for months in the summer. My co worker literally could NOT get them to get it fixed. I'd of broke lease and took them to court. Awful!!! read more

I've rented with these guys for about a year. The Bads: - I've been renting homes most of my life and I have to say the communication is abysmal at best. - They do not answer their phone and if you show up in person they are permanently at a "meeting" unless you're a new renter. The best way to contact them in person is to hang out in their office until a new renter shows up. They'll try to run back to their "Meeting." so you'll have to be pro-active. - It is also the first rental company that did not walk through the property with a deficiency sheet. I had to take the time to take photos and email them to myself for a paper-trail when they try to run off with my deposit. - They like to tack on extra charges: Pay in person with a check or money order and you pay an additional 25$ "Processing fee". Pay through their "other methods" and you pay a 5$ "processing fee." - Recently they sent me a renewal notice providing a phone number and an email address. The email address provided doesn't exist. They do not answer their phone once you get past the call center. This forced communication failure will cost me 100$ a month according to their renewal notice. The goods: The maintenance guy is solid. Conclusion: If you have the choice avoid this company. They make money by controlling information and avoiding communication. I'll be happy when I save up and move out. read more

I used Ryan Lubin's property management company for about a year or so on an investment home that I had purchased. To say the least his company lacked the experience and communication needed to properly manage my property. I had over $8,000+ worth of damage and combined loss of rental income by the time I went through the property myself. This started because I had not received rent for about 4 months from the tenant and was concerned. In a nutshell, it was an absolute disaster trying to get answers through his company as well as getting him to take any kind of action against the tenant. I dropped him for another management company in the area that was much more responsive and on the ball. Please be careful who you use and research all options in your area. read more

They are a scam there phone system and websites never work and they will not give you a paper contract they do this so they can go up on the rent. read more

I've been having a terrible experience. I set up 3 different appointments to view a property with no one showing up each time. I then emailed a property manager only to find out they don't want to show it now. This is a very unprofessional company with no concern for anybody that even wants to look at a house. read more

Some people was coming to my house these last few weeks taking pictures of the inside and outside. Im not slow, so i went to the office the lady that's always in the front window told me they we're there to get insurance on the house but come to find out they selling my house to another company now i got a short notice that i have to move the lady lied to me she could of told me ahead of time when i asked so i can find another place to stay for me and my 5 children this is how my new year started they wrong fir that should i take them to court this covid been out I haven't had many hours and now we going to be homeless they don't care obviously read more

Sent me unpaid notices after automatic payment was made. Didn't respond to my complaint about it.

I own a couple of rental properties in Memphis and I hired LPM about 5 years ago to manage them. They sure are good talkers! But instead of them being "partners" in this, where we are both happy and make money, they seem to be in business for themselves, trying to milk every last dime out of the property owner. I had problems with them time and time again. Probably the most egregious thing they did was give me a quote for some repairs, then they went about $4,000 over that budget without consulting me! It was extremely common that I would receive a plumbing bill for $100-$200 for the same property 6 months in a row. Listen, if there's a plumbing problem like that, why don't they get to the source and fix it? Also, it seemed like the tenants would get very frustrated with LPM for not addressing problems quickly enough. read more

I'm a new renter in Memphis TN and the company I originally was renting from sold the duplex I was staying in, and the new property managers were Lubin Property Management. It went from quality care from the previous Property management to the absolute worst gutter treatment humanly possible. I was under a 12 month lease and I could not stay past the 10th month. They do not SCREEN there tenants, they are only about the MONEY. Meaning if you are a student or have a job, you can come home to new next door that doesnt work, strung out on drugs, fighting like cats and dogs and banging on your doors and windows at insane hours of the night for no real reason at all other than there HIGH. Then if you the tenant complain, Ryan will attack you the tenant and try to bully you the tenant into paying him all the money he says you owe because you signed a 12 month lease. Even after issuing several emails and messages of my RIGHT to quiet enjoyment, Ryan will send you threatening emails to send you to collections and threaten to take you to court. My case was so severe they escalated it four times. Meaning I was handed over to four different people in there office to HANDLE me. So i had to deal with crazy tenants next door on drugs and at the same time a BULLY (Ryan) trying to force me in a unit that was no longer livable. Well he says hes taking me to court. So i will get to see what this insane idiot looks like in person by the name of RYAN! read more

Lubin makes a process that starts new beginnings for people and takes away the excitement and replaces it with anger, frustration and offense. They had to reschedule the tour twice, when we finally had someone there, our Uber ride was interrupted by threats to be faster because she had another showing. We were greeted by a lady in house slippers and pajamas I kid you not. The office phones give a nice run around that send you through a cycle of robo directory loops. Horrible communication. Lady couldn't tell us how to apply even though I asked three times. All of their google reviews are bought. And if they aren't 5 stars, they're 1 stars. How can a company like this exist you will ask yourself read more

Suppose to had a appointment Sunday on the 1st at 12 man called me and said lady never showed so he rescheduled me for Tuesday same time never gotten a call or any information on a house waste of time read more

Do not rent from Lubin. They've made our lives complete hell. No emergency number for after hours and ZERO reimbursement for having to stay elsewhere in said emergencies. No late fee allowance after having to make up the money from said emergency. No sympathy. Horrible company. Didn't repair our fence or remove fallen tree either. Zero respect or care for tenants. read more

Do not rent from them They never answer the phone it takes them forever to fix your property then they get an attitude when you continue to call them i have been having a recurring problem with my plumbing and this time ive been waiting a whole week cant even stay in my house with my kids because the toilets are backed up into the tub read more

I would to thank Latoya for being so professional for showing me the property and on time. And for having a answer for every single question that I had. read more

You really disgust me. I payed 43 for an app fee and twice nobody shows for a showing unprofessional hateful people

Rented from Lubin for about 6 months, these people evicted us before it was time to file for eviction and said it was a glitch in the computer system. The paperwork placed in my door frame on the 5th which stated the we had till the 28th to come up with the money, they evicted me on the 10th. The people who evicted me broke my things and stole what money I was saving. Now i have no money and i'm homeless. The sherriff that was there Vic stated that I was the third person in 2 days that got evicted before coming up with the money. Don't rent from and will not recommend EVER again. read more

I wanted to speak to LPM about possibly getting out of my 3 yr lease. I have mold in every room and I've been complaining about it for almost a yr. And I've called the office for weeks trying to speak with someone but no answer. read more

I have been with the company over 5 years. I always love to talk to Erica Johnson. Her customer service is really outstanding. She always have a resolution to all my problems. read more

I would not recommend renting from this company for many reasons. First, they are unprofessional. After submitting my application, it took about two weeks for them to process my application after asking me for several supporting materials. Some of the supporting materials I had already attached to the application and had to send more than once. Second, their leasing agents and tour scheduling are completely unreliable. I called on a Tuesday to make an appointment to see a property on the following Friday. When that day came, and it was less than 30 minutes before the start of my appointment time, I received a text message from the leasing agent telling me that she wouldn't be able to show me the property because my appointment time was too late and because it was too dark, this being an issue because the unit's utilities were not turned on (another failing of this company). My mother had also attempted to make an appointment, and when she showed up for her appointment time, no leasing agent was present, and no one contacted her. We were later told that because her appointment had not been confirmed, though she called their call center to make the appointment two days in advance. We rescheduled with the leasing agent for the following Sunday, and she arrived late and dressed in sweatpants. The unit she showed us was not in showing condition and had no appliances. The leasing agent was also confused about which properties her company had access to, and she offered to show me units across the street that weren't even managed by the company as I came to know later when my application was approved. Third, this company is far from transparent. When I did finally find a unit that was acceptable and within my budget, I prepared to pay the deposit on the property. I asked my contact in the LPM office for a copy of the lease prior to submitting my deposit, and I was told that I would receive a copy of my lease after submitting my deposit. I had ignored these previous red flags, attributing them to miscommunication and unprofessionalism, so I thought everything in the lease would be above board. It was far from. After submitting my deposit, I read the lease and learned that if the tenant requests maintenance in the unit or for any issues with the unit to be addressed, then the tenant must pay $85 for someone to come out to the unit with an additional $65 per hour that the worker is there. Also, if the appliances that came with the unit stopped working, they were not under warranty and would have to be replaced by the tenant. Basically, this lease and its several addendums noted that the whole of financial responsibility was on the tenant for ANYTHING that might go wrong while they lived there, and the owner shouldered absolutely no financial burden. I found these terms to be egregious and requested a refund of my deposit. I was told to review the terms of the initial application that I completed and signed (at this point, more than a month ago) where I found a single sentence noting that if the tenant should change their mind about moving into the property that the deposit is nonrefundable. So at the end of this process that was much longer than it had to be, I am not out $400 because of my own failings but also because this company has seen a pathway into making money from tenants by not only forcing them to pay maintenance costs but also keeping deposits from prospective tenants who wised up to their scam. Please, do yourself a favor and find a company that does not engage in predatory methods of acquiring money. I will be filing a complaint with the Better Business Bureau and a local housing agency. No one should be treated like this, and no one should pay money just to find out how much of a scam this company is running after reading the lease read more

Horrible property management. Charged me $1000 three separate times after I paid my rent on time every month and said it was from late fees. Put a lease in someone else's name through while I currently had an active lease in my name. House was not up to code, no windows opened, sink was constantly leaking, and nobody ever fixed anything. Had people knock on my door at 6 a.m. to evict me saying if they ever file an eviction on you if it was settled or not that they can just kick you out in a 10 year time frame. Their "movers" broke my things and sent away my kids threatening to have them arrested for trying to help me get my stuff somewhere else and told us "This is America so you have to speak American." When my son and I were speaking Italian to each other. Talked to the actual owner of the property and he said we owed nothing and were good but had them come up for the third time telling us to hand over $1000 to stay even though I produced money order receipts from the time I moved in until the day I left clearly showing I paid my rent but they didn't want to hear it. I'd rather be homeless on the street before I ever rent from those slumlords again. read more

Save yourself $40 and apply someplace else. They're just out to collect application fees. Plus half of the properties they say are available have people living in them. read more

I did not realize how bad Lubin was until I switched to LECO Property Management. My repair bills were cut in half and the down time was also cut in half. I am not sure that LECO is the best but they certainly are better for me and my 20 rental houses. read more

I have been a resident with Lubin since 2014. I should have moved out the same day I moved in but I didn't. I no I've been renting with them for a while but I'm kinda stuck because I like the area I live in & its hard to find something decent in my price range but 2018 I moving out & I'm not looking back. The only issue I really have with them is maintenance & their shade tree maintenance men. The reason for my review today is because my heat has been out for 3 weeks. I have made several maintenance request but there shade tree maintenance team feels as though I should take time off work & miss my money so they can come make money fixing my heat. The problem is not taking off work. They don't want to schedule a date & time. Oh they would love for me to allow them in my home when Im not there but that will never happen. That's like letting a crack head in your house. Your liable to come home to nothing not even the eggs in your frig. I honestly don't like them in my house when I am there because they look like criminals looking for a come up. They just like to call when they are on there way to your house. Like wait a minute I'm at work, I'm taking my kids to school, I'm at the doctors office, I'm at court, I'm at the beauty shop. Why did you not call me last night or yesterday to schedule something & to see if I would be at home. No they did not do that because their not PROFESSIONAL!!!! They are not licensed & bonded. They do patch work! They don't come w/ supplies. They go to home depot call the office and wait 2-3 hours to get parts approved because they don't trust their maintenance to just go buy the parts & supplies w/ a company card or just charge it to the company home depot account. I have two small children & its getting cold winter in approaching. I have resulted into buying space heaters & they are not safe. all it takes is my 2yr old to knock it over & guess what we die in our sleep in a house fire. guess what lubin has insurance on the house so they just rebuild & rent to another tenant. Bottom line I need my heat fixed. Me & my kids have to sleep w/ 3 or 4 covers at night just to stay warm. We are not comfortable at home. If were not in the bed we have to be fully dressed ( pants, long sleeved shirt, socks & shoes & were still cold) I'm starting to feel like I'm neglecting my kids because their so cold at home but its not me. I pay my rent & my MLGW bill. I'm tired of going back in fourth with them so I had not choice but to vent on here. Maybe this will get their attention. Your truly and unhappy tenant! read more