After a competing oil change place closed across the street, I moved my business over to Lube Express. I had been going there for oil changes for many years and also for more costly repairs sometimes, too. Their hours are until 5:30, but I have noticed that they will be finished up by 6 pm.
Last night they lost my business. As always I would come right after work ends at 5. I got there at 5:19. There was a different guy up front than normal, so maybe it isn't their regular policy. He turned me away. Businesses need to be careful to turn away regular customers who are just asking for routine service in the way they have always been asking for it. When you advertise that you are do 10 minute oil changes, and you close at 5:30, it shouldn't be a problem to take one last customer.
In summary: they don't value loyal customers, they're lazy, and their advertised hours are false and/or misleading. read more