Very disappointed to say the least…read more First, I initially contacted them, it was difficult to get an actual person on the phone. Communications were mainly conducted through text. Second, once I was able to finally schedule an appointment, I was quoted $200 for the repairs/install. And I was told it would be ready the following business day. The young man in the office that got me checked in had no clue who I was and had no idea what I was having done. So who I was communicating with on text, discovered later to be the owner, obviously did not communicate to the office. Third, the following business day came and gone and I was not contacted. Two days in I reached out and was told there pipe bending machine was down and it was going to be a couple more days. Oh, and it was also going to be $400, not $200 because they "misunderstood" what needed to be done (maybe you should call customers then, not text them). I eventually got the truck back six days later and paid the $400. After getting it back, we took it on a trip about an hour away. When we got there, we could hear some rattling coming from the exhaust near the headers. As I looked further, all six collector bolts and nuts on BOTH sides of the truck were loose! And one of the nuts had actually fallen off. As I looked even closure, there were old bolts and nuts mixed with my new bolts and nuts I supplied them with! Lastly, what irritated me the most about all of the above is I reached out to speak to the owner to see if they would make it right like a business should. Especially after paying for a professional service and not getting what you paid for, what you were originally quoted and when you were told it would be returned to you. I GOT NO CALL BACK. Not even a text. So I absolutely feel a one star is appropriate. I'd give a zero if I could. Had you called me back and communicated like a business man should, this may have been avoided. I would not give your money to this place. Go elsewhere.

Medinas has excellent service and is a quality honest mechanic shop. Took my daughter's car there…read morefor a look over before she moves out of state with it and they were excellent in communicating, quick turn time, and they were more than accommodating when I couldn't find a ride to pick up during business hours. I highly highly recommend!