Beware of this dentist. I post 1 star review on this dentist, due to the bad experiences that my wife had with them, and i was harrased by one of the nurse. I still have the date and time i received their phone call. they paid yelp to removed it. Thats shows that this dentist is even worst than i thought. Yelp said it's not my firsthand experience, never trust yelp review as well. I have report them to the the Bureau of Consumer affair. I have taken all the evidence. I can keep on posting the 1 star everytime the review was removed. My previous post that was removed: My wife came in for check up due to her toothache. There are so many things are wrong with this place, especially the nurse. 1. Her appointment is at 2pm, and she didnt go in until after 3pm. 2. The nurse is not the doctor, but she said my wife did not clean her teeth for so many years, and yet my wife washed her teeth every 3 to 6 months. The nurse kept on pushing my wife to do a deep cleaning which cost $720 cash. Trying to scam the IRS? 3. I requested a copy of the my xray, and she said it cost $20 to get one. WTH? That xray is her personal record. I would not recommend this place. Stay away if you can. read more

I love this office! They are so welcoming & friendly. I am originally from Sunny Smile Dental in Temple City but had to switch here due to their office renovations. From the initial check-in to the cleaning, everything was super easy going. They seem to really care about their patients! I would recommend this dentist to friends & family. read more

So my wife and I came here because we wanted to get our teeth cleaning in before year end and or usual dentists in walnut and Cerritos were fully booked. We came here and while the office looks ok, the cleaning was not. The dentist spent less than 3 minutes cleaning me and my wife's teeth. Meanwhile saying I had 7 cavities while my wife had 12. That's impossible. I've never had more than 1 cavity at a time in my entire life. Maybe once every 4-5 years. My wife definitely did not have 12. So I called and asked for my x rays because I wanted to get a second opinion, but they refused to give them unless we pay 100 dollars. Which I heard is not illegal but it's normally not practiced. Clearly had something to hide Later I went to my usual dentist and said I didn't have any cavities. I'm pretty sure this dentist was trying to cheat the insurance company and try to maximize on money. My wife also did NOT have 12 cavities. We both have vigorous brushing routines which includes flossing morning and nightly, brushing for 2-3 minutes at a time and using mouthwash along with water pik. Our teeth cleaning routine was longer than the time this dentist actually spends cleaning your teeth. If you're in Alhambra and if you think this is the standard, it's not. Teeth cleanings usually take AT LEAST 15 minutes. The really good ones take maybe 20-30 minutes because they're extremely detailed. Never coming back here, this guy is a scam. read more

Okay so it's been longer than I care to admit since coming here for a cleaning. This place has gotten a major face lift! It's so nice and clean. I've always loved my care here and I'm so impressed with the new remodel. Dr. Lu is amazing and so gentle. The hygienist did my cleaning and she was great. My brushing and flossing have been slacking a little bit since covid started and I was so surprised to find out I had no cavities! Thanks for taking great care of me guys! I promise not to wait so long to come back this time . read more

Lu Dental Care - New remodeled office! - Cosmetic Dentists Near Me - Alhambra, California

There are no downsides to this office! It's very clean, has state of the art equipment, and an amazing staff who made me feel at ease with my procedure. I have nothing but praises for Dr. Lu! Not only is he professional and knowledgeable but he is also kind, courteous, and very gentle (I have a very low pain tolerance and the whole procedure I had done was painless). This man is a saint, he was very patient with all my questions, concerns, and mostly fear of the pain I was dreading. The answers and explanations he gave were very thorough and the reassurance he gave was extremely calming. Any unnecessary work was never pushed, there were no surprise fees, everything was upfront. I never thought I would say this about going to the dentist but It was a very pleasant visit. I would highly recommend this office, 10/10! Thanks Dr. Lu! read more

Lu Dental Care - Nice and clean exam rooms - Cosmetic Dentists Near Me - Alhambra, California

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I've been overdue for a cleaning due to the covid situation. However, I decided to call and schedule an appointment. Once I arrived, the office staff followed all the covid precautions (temperature checks, check symptoms, and even have me wash my hands prior to entering the back office). The X-ray process was quick and easy. The dental hygienist took additional pictures of my teeth and performed the cleaning. Dr. Lu then came over the examine each tooth and areas I had sensitivity. He was very thorough and patient with each concern I had. Overall, great experience and office looks nice after the remodel! 5/5 recommend! read more

Lu Dental Care - Exam room - Cosmetic Dentists Near Me - Alhambra, California

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I just moved to the area and was looking for a new dentist. When I called the receptionist was really nice and was able to get me in pretty quickly. The office looks like it has been updated and it was very clean. My appt was with Dr Lu, I was a bit nervous but he was really kind and made me feel comfortable. He was very gentle and didn't rush anything. The office took all the proper safety precautions which is important to me because I'm a bit of a germophobe! Overall, I had a really great experience and will definitely be back!! read more

Lu Dental Care - Waiting room - Cosmetic Dentists Near Me - Alhambra, California

I've always hated the dentists I've encountered until I started coming to this office! Compared to other dentists, you can definitely tell that Dr. Lu actually cares about your teeth. I originally came here for a really bad cavity and I was ready to get the tooth pulled out (it was that bad) but Dr. Lu advised against it and was able to save it. I've gone to a previous dentist who actually removed one of my teeth and it was way less damaged than the one that Dr. Lu fixed up. I wish I found this office sooner. I had recently came to Dr. Lu again because I chipped one of my front teeth. They get booked up quick so my appointment was 9 days after the day it happened. I called to see if they happened to have anything sooner than my original appointment but had no luck. Super grateful for Toto giving me a call when they did have a cancellation, I was able to come in 5 days earlier. I was super nervous about the fix not matching but Hannah did an amazing job on choosing the color and Dr. Lu fixed it so well that I forgot I even had it fixed. There's also never any discrepancies, they always give me different options/pricing and their opinions about it before starting on me. Thank you to Dr. Lu and his team! read more

The dentists here in this facility are inexperienced they are careless,order unnecessary dental procedures. The good reviews are fake. read more

Been here many times. It's always an efficient but quiet and organized place. I don't know why my previous review got deleted but hopefully this one sticks... their trilingual service is really a plus. Highly recommend here for convenience of parking and close to freeway. Also lots of good food around here! read more

Lu Dental Care - Staff working great - Cosmetic Dentists Near Me - Alhambra, California

I love Lu Dental Care. Dr. Lu truly cares about me and my teeth. Coming in after 2 years of avoiding close interaction, it was pleasing to have been greeted with open arms by all the staff. I mean ALL. Coming here is very much like being at home. Seeing Dr. Lu senior in the back ground as his son Dr. Ben Lu takes care of the Family business is beauty in its own. The nurses are involved, attentive and funny. Not only is it easy to get in and out, It's also free to park with a big lot and lots of space. Been coming here for about 6 years now. read more

I've been coming to Lu Dental care for nearly a decade and the service has always been fantastic. The patient care from the Dentist all the way down to the folks and the front desk, the friendliness factor is off the charts. Hygienists are always so knowledgeable and kind. That's why I drive all the way from West Hollywood every year. Thanks Lu Dental Care! read more

Lu Dental Care - Outside Lu Dental Care - Cosmetic Dentists Near Me - Alhambra, California

Great experience, staff is very professional and thorough. Goes the extra mile to make sure all your questions are answered. And if you don't have a lot of questions (like me) they do a great job asking guiding questions to get a better idea of your situation. read more

I have known Dr. Lu for over 9 years. Have been going to his office for everything from a toothache to a post-surgery checkup. He has always given me his honest opinion and recommendations for how to proceed with minimal discomfort and intrusion on my life and lifestyle. I recently had to get his opinion on a tooth issue I was having as it had been a while since seeing him (Covid-19). He took my call early in the morning and by that afternoon we had a plan ready on how I could get treatment. Thank you, Dr. Lu, for the number of years in your care, and looking forward to many more. read more

Lu Dental Care - Front Door - Cosmetic Dentists Near Me - Alhambra, California

This is my first time being here for an examination and cleaning. I was nervous going to the dentist as I didn't know what to expect, but my experience was wonderful and I won't feel nervous when I come back again! Brandon was very wonderful to chat with, he made my experience and wait much better and less scary. Lucy did my cleaning and she had very light hands, and Brandon and Lucy both educated me on my oral health which I really appreciated. Never had an experience like this at the dentist! Doctor Benjamin was amazing. He was very friendly and knowledgeable and gave me the necessary information needed. I also had insurance issues and they helped me the whole way!! The office was very clean and comfortable as well. Thank you so much!! read more

Great job. DrLu was keen to my needs and gave me a greatly improved smile in hours! His office guided me to resources to utilize my medicare and medi-cal which were able cover for helping my teeth get whiter and healthier. I'm a very happy patient! read more

Dr Lu took care my black triangle and my cavity. He is so gentle with me and is very caring. The procedure is so worth it. The gap was closed in same day! read more

I had an amazing experience with Dr.Lu, he has very gentle hands not aggressive as I experienced before. Made me feel very comfortable in addressing my concerns and reviewed every detail with me. read more

The team at this dental office was very patient, kind and helpful. Explained everything. So I felt very comfortable.

Dr. Benjamin Lu is a lifesaver and I mean it. During this COVID-19 time, it's hard to even find a dentist that is open, let alone a dentist who you can actually trust and feel comfortable working on your teeth with. I had tooth pain for about a month and I thought I could ride it out. It finally got the best of me and took over my entire mouth and the pain started radiating towards my head and I started getting what felt like headaches. My nerves were being pinched and I was in severe pain. I had taken almost every pain reliever medication and nothing else worked. I found Dr. Lu on Yelp and read the reviews and called them. Luckily, they were open for emergency dental services. The receptionist was friendly, asked about my situation and booked me for an appt. I came in and filled out new patient forms. I had my temperature taken and was then assisted into the room. The assistant helped take my x-rays and we waited for Dr. Lu to explain the situation. He introduced himself and was very friendly and amiable. He told me exactly what was wrong-- it was my final wisdom tooth! He explained to me the procedure and quoted me before beginning. I knew this had to be done so of course I agreed. He explained every step thoroughly and kept asking if I was okay during the procedure. I definitely trust Dr. Benjamin Lu and will be coming back to him because of the great team and him! Thank you again!!! read more

The best dentist and staff I've ever encountered and I'm 64. Dr Lu is caring and takes a personal interest in you in addition to being a fabulous dentist. My appointments are always on time, the support staff are super professional and the office is spotless. I actually look forward to my routine visits and that says a lot. Recommended with hesitation. read more

Such kind and patient staff. The Doctors are just incredibly kind and funny, and the assistants especially Hannah, are amazing. So comforting and sweet. I am in love with this place! I almost was out of options and they saved me! Dr. Lu was a treat! Highly recommend read more

This was my first time at Lu Dental and I was impressed by how thorough and efficient the care was. Dr. Lu is patient and takes the time to examine every single tooth, explain what needs to be done and shows you what was done after. I'll be coming back for future dental work and recommend Lu Dental to friends and family. read more

Great dentist, been going to see them for a few years now. Very nice and works around your schedule.

Found him on Yelp, (yes, not the best place to find a dentist) but so happy I did! My poor daughter hadn't seen a dentist in years and yes it was my fault too. So with that said, she wasn't too happy that I found a dentist for her to go to. The plus side it's down the street, the bad is the wait. But to be perfectly honest, she LOVES THIS PLACE! Hard to say for a dentist, but she loved how the doctors and assistants would continuously ask her if she was okay or if she felt pain! They all literally made sure she was comfortable. My husband and I already plan to go to them and our twins. They already said they can and if they can't they will refer them to a pediatric dentist. Please, if you're scared to see a dentist, go here! They are amazing and offer great plans! P.S. don't be fooled by the look of the building, the office is fully equipped with modern day technology!!! read more

First impressions mean a lot to me and this one was good. They were very aware and took all the COVID pre-cautions necessary to ensure my health and safety. The waiting room was rather small but the check in was smooth. Took me in right after finishing the paperwork and showed me to one of the cubicles. One of the dentists came in and reviewed my paperwork for more information. He didn't introduce himself. Not sure about anyone else, but I'd like to know who is going to put their fingers in my mouth. It's not a knock, but something to note. It seems like their equipment was well maintained and covered with plastic in most of the high touch areas to mitigate germ transmission! High tech Xray machine didn't work correctly so they moved me next door. I only came in for a cleaning but the took Xrays too. The cleaning was good. In previous cleanings, I was used to having my teeth cleaned by a hygienist using the manual tools and more recently in combination with a water-jet tool that cleans your teeth more efficiently. This time the dentist (not the hygienist) cleaned my teeth with the water-jet tool only. Hmmm... What is consistent amongst the last two dentists since changing from my original dentist, whom I've been going to for 30+ years, is that none of them probe my gums. Not sure what to think of that, but I'd like to know if there's any issues. What was discovered during my cleaning was that there were stains in the grooves on the surface of a couple teeth which could lead to cavities. It was recommended that they be repaired which I did. read more

So I'm absolutely terrified of dentists, and I had so much trouble dealing with Medi-Cal, but I found this office through yelp and Denti cal's website. Booked an appointment and I am happy with my decision. The office is run by Dr. Benjamin Lu, son of Henry Lu. He's got three assistants who all are bilingual (they speak both Chinese and English, but mostly Chinese) and are very sweet and accommodating. The girls and the Dr. explained what my insurance could cover and even had me sign up for another program that would further my benefits. I really appreciated the fact that they took the time to explain the different procedures that were covered, and what I needed to get done. I was afraid of them shunning me away because some dental offices have done that to me in the past. Dr. Lu is also extremely professional and kind. He is open to answering questions, and I love that he doesn't rush you into things. He's personal and his voice is calming. I had to get a decayed molar extracted and I was so scared. I shouldn't have been as the process was so quick and painless. My molar was quite stubborn, but I mostly just felt pressure and tugging. My jaw was moving quite a bit too, but nothing too crazy. Note: they use cherry flavored numbing gel, which I thought helped ease my nerves a little, haha. The office itself is clean and small. There are no TVs but honestly, it's a get in, get out type of place. Everyone is very nice and they make sure to not waste any time. They do get quite busy so it's best to book an appointment days in advance. One thing I wish they did in terms of customer service is just to call or send an email to check up on their patients post op. It would really make a difference rather than waiting for their patient's to ask questions or for their next appointment and such. read more

Easily a 5 out of 5 in my book. I found Dr. Lu's dental office purely by chance. I knew I needed to get work done, so I did a quick search on Yelp and figured why not take a chance on this place. Although there aren't many reviews for this particular office, don't let that fool you - Dr.Lu is great to work with and all of the reviews below are spot on. He is extremely friendly, professional, and knowledgeable. I haven't been to the dentist in over a year or two now and was extremely nervous about going back, especially to a new dentist, but I was thoroughly amazed by the staff and Dr.Lu from start to finish! They were able to process my insurance quickly and let me know what I was eligible for. Most places take forever to get that done and you're left confused afterward, but not here. Upon operating on me, Dr.Lu was willing to answer all of my questions and help put me at ease. He is very meticulous with what he does and makes sure that it's done right. I also appreciated how well trained his assistants are and how modern the technology they were using was. Not only that but this place is CLEAN. I actually left wanting to come back just because of how seamless everything was haha. I would recommend this office to my friends and family in a heartbeat. read more

This is a fantastic Dental Office everyone is friendly. I usually don't go to the dentist due to fear but after meeting Dr Lu I felt so much at ease. I will return and refer my friends and family.. Great team.. Happy patient. read more

Lu Dental Care - FANTASTIC DENTAL CARE - Cosmetic Dentists Near Me - Alhambra, California

When you get into your 30s, all this medical and self-caring mombojumbo that you've been putting off starts to grab your attention and make you go, "well, sh*t, can't ignore this anymore". Or you are just generally good at taking care of yourself, props to you. lol First, allow me to drop some philosophical knowledge on characters and team building. Typically, when you get to a position of power and a position of maximum influence around your organization, a nice handful of those individual become arrogant and entitled. Dr. Ben Lu is the exact opposite. Most people strictly look at the work that one performs and the quality of results that he or she produces, but I enjoy the interaction between the leader and his or her staff. Dr. Ben Lu shows the utmost respect for all of his staff and patients. I might not be as bright or observant as some, but I do take notice the little details in most things. Dr. Ben Lu has a structured system that he follows, which allows a clear channel of transfer, for knowledge and information that most D.D.S are too casual to share, not Dr. Ben Lu. He shows you before and after, detailed info on what he had done and if you were to ask him for a copy of the info. He is more than happy because he knows he does good work and truly care. He is gentle with his work, and observes his patients every step of the way to make sure that the patient on the operating chair is sitting with the most comfort possible within his 4-walls. I predict it won't be long before his appointment list becomes lengthy and distant, because everyone knows a good doctor, and everyone wants a good doctor. I'll still be patient and wait for my appointment despite how long the process will be! Because, Dr. Ben Lu, is a good man. I can say, that he is not just my Dentist from this point on, but a good friend in the making. Thanks, Dr. Lu for being flat out awesome. read more

This dentist ids really unprofessional. I went in for a check up because i thought i had cavities, The nurse come here said i have lots of cavities. I went to a other dentist, the doctor said i do not have any cavities. And the nurse said i did not clean my teeth for years (funny i clean my teeth every 6 months) and kept on pushing me to do deep cleaning, which cost about $720 plus. I said no. The nurse is rude as well. Said if I don't deep cleaning later all teeth will fall out! Other than that they called me a week later bothering me. I will never go back to this dentist anymore. Very unprofessional. I went to other Dentel check is my germ hurt sensitive not cavities! This Dentel only want to charge your more money! read more

Came into this office about a year ago with a single tooth issue. It's been a nightmare after that because Dr. Lu sent me to another dentist to do a root canal on a DIFFERENT tooth and they cracked my tooth and sent me back to Dr.Lu like that. I went back for the crown and was told insurance stopped covering it. Now I'm stuck with my initial tooth issue AND have a half broken tooth on the other side that needs to be extracted. So they actually left me in a worse situation and wasted a year of my time. Doctor won't take any responsibility and blamed the other dentist and me for his lack of knowledge. read more

It's my third visit with my son, Santiago, and the doctor has been always professional and very sweet with my boy. He even gave him a toy and a new toothbrush this last visit. Wait times and be anywhere from 15-30 mins but overall I like this dentist office. The hygienist is also very friendly and kind. read more

Came here for an emergency big filling on my molar and Dr. Benjamin Lu really did a good job! He also removed some of my old fillings for new ones too!!! I have super sensitive teeth and the procedure was bearable and almost painless! Very patient and gentle. He had me schedule another follow up in a week and now I will be coming back to do my dental cleaning here! His associate Victor was really nice to help us with anything we needed. Thank you Dr. Lu and Victor!! read more

I have been coming to Dr.Lu for the last 4 years and they have done an amazing job taking care of my teeth. Dr.Lu is awesome. I highly recommend them for any dental care and treatment. read more

Always have a wonderful experience at this office! Dr. Ben Lu and his colleagues are nice & courteous. They maintain a very clean office & follow covid-19 guidelines to keep everyone safe. The amazing service keeps me coming back. Worth the drive from the west side. read more

Dr.Lu is a great dentist! He is sincere, and caring for his patients! His cleaning is fast and gentle! I would highly recommend him over other dentists ! read more

Still my choice for dental care, I asked about canker sore solutions and they also gave recommendations for treatment and were very helpful overall. Staff was very polite and cooperative. read more

My insurance is denti-cal. Dr. Lu office was very nice and helpful. I went to Dr. Lu in August 2018, he examined my teeth, thorough check, measured my deep gum pockets. I was recommended to get deep cleaning. I asked the staff if it was covered and they said yes. I double checked with denti-cal, and they added deep cleaning in 2018, if necessary. Dr. Lu staff reassured me by saying they would let me know if it's not covered. The whole team was nice. Who am I? I had attitude problem since my upper wisdom teeth were only 2 left, causing dizziness. More problems, I had painful deep ulcers that were thought as gastritis and strep throat that did not get antibiotics for months. I apologized to the dentist since it made me difficult to walk, had a terrible, tantalizing posture to center my weight with ulcers too. Though I am a denti-cal patient, they treated me like regular patient without trying to degrade the services and hospitality. The wait time with appointment is a few minutes to less than 1 hour, appropriate at the dentists place. I arrived 15 mins late one time, and was so scared they will kick me out. I apologized to them and they forgave me. It turned out that more than 10 of my teeth needed fillings due to small decay and cavities. I could not believe it but they showed the pictures, they were thin lines inside my teeth, though I did not feel pain. A few teeth had cavities visible to me. They said they would not give you fillings unnecessarily, I got fillings for a lot of teeth, deep cleaning, and regular cleaning. They looked good now. One of my lower molar cracked, tooth #18, caused by wisdom tooth surgery. The next tooth, #19, was already missing. Tooth #18 was filled by Dr. Lu office. Because of missing tooth, it accidentally chipped after eating. Dr. Lu office has filled it again though it's the same tooth and Medi-cal could only bill once. In April 2019, the same tooth broke again when I ate (I was not that careful). They quickly helped me and I was lucky to get an appointment the next day in Temple City. This time, like my first visit, it was Dr. Lu who helped me. I thought it would be a quick check up, and next appointment would be the filling. They quickly took x-ray pictures and Dr. Lu himself filled my molar with white filling. I did not deserve much from Denti-cal. Though most fillings were done by Dr. Eng who was good, Dr. Lu was better. I wish they had billed Denti-cal from last year, but funnily the office has not done so lol. It's not my fault, I scared a lot of people until now I still have ulcers that are slow to be gone completely. I wanted to change to another dentist 0.8 miles from my place, Dr. Kang, for future consultation, though when I needed filling, they helped me again. Dr. Lu is naturally gifted in dentistry. I went to many dentists and few could compare to his hand skills, speed, precision, softness, effortlessness despite they were older. I met 1 specialist who was smooth like Dr. Lu, but Dr. Lu was faster, and it's great because he's 20 years younger. My filling was completed in 10 minutes and he did not have to adjust my tooth height many times while usually other dentists took 1-3 times to cut and polish my tooth. He asked me if my mouth could close or tooth was weird, I said no, because it was already adjusted perfectly, it was amazing. After that, they gave me address to consult with another clinic. I could not blame anyone. Beside, I wanted to go to closer female dentist nearby my place. This office filled same tooth 3x but got billed once due to denti-cal. It's already enough help. There were no intentions of lying to me or could not care less, which typically experienced from other denti-cal staff and office when they know it's denti-cal. They were not trying to upsell me either. I go to dentist not because of their personality but based on trust, their work and result. I like it more when people don't talk much unnecessarily, upsell, so it is finished fast and can do other things. Dr. Lu is talented dentist that I was lucky through denti-cal, I realized he has what it takes to be the best dentist. I hope people give Dr. Lu office a chance. They took pics before and after the fillings, it helped to show big differences. Thank you very much, Dr. Lu office. read more

Dr. Lu is amazing. His office staff is so friendly and the office itself is really nice. Dr. Lu worked with me to teach me about what he saw during his exam. He made me feel comfortable every step of the way. read more