1. Loyds Pharmacy

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    Loyds Pharmacy

    3.0 (1 review)

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    12 years ago

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    Boots - image courtesy of www.boots.ie

    Boots

    3.5(6 reviews)
    4.8 km
    •€€

    There is loads of floor space in this boots. A treatment room for special make-up and facial…read moretreatments; a huge area for the pharmacy; a dedicated photograph counter; baby area; men area; hair area; etc., you get the jist. I have almost €40 on my boots advantage card from my oh-so-regular trips to this place!

    Very disappointing experience at Boots Liffey Valley Ireland…read more Today, at the payment counter in the pharmacy/medicine section, I specifically asked a staff member (Asian) whether there were any offers available on my Boots Advantage Card. She simply told me there were no offers. Shortly afterwards, another Boots employee informed me that I actually had offers available in the Boots app, but they needed to be activated before payment. Unfortunately, because I had not been given this information at the counter, I missed out on a very good offer. I returned to the counter and explained that she could have informed me that offers may need to be activated in the app. Instead of acknowledging the issue or apologising, she responded by asking how she was supposed to know that I had not activated my offers. This was particularly frustrating because the reason I had asked whether there were any offers on my Boots card in the first place was because I was looking for guidance. A senior staff member then became involved, but rather than acknowledging the poor customer experience, I felt the response was mainly focused on defending the staff member. I would expect customer-facing staff to have reasonable knowledge of the Boots Advantage Card and app, or at least guide customers correctly when they specifically ask about available offers. A simple explanation at the beginning would have avoided the entire situation.

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    Loyds Pharmacy - pharmacy - Updated October 2026

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