5 stars to Donnie and Amanda for being the ABSOLUTE BEST!! Donnie and Amanda bring the life and the…read morefun to Nissan of Richmond. Without these two ladies I would NOT come back. If I don't see them when I come in for service, I can promise you I would go somewhere else. Please give them a huge raise, they deserve it!! As for the rest of Nissan -5 stars. I understand you guys are a dealership and buisness but I will never buy a car from you guys again. Compete rip off for a BRAND NEW, 0 mile car. Looking forward to trading it in

Worst dealership ever. I got a brand new 2025 Rogue on September 27, 2025. Not even a week after…read moredriving it, there were many issues. Took it to the shop twice. It's been there for 2 months. The communication is horrible. I had to basically do their job to figure out my own car issues rather than them doing their part. Save yourselves the headache and stress.

I have just purchased my third vehicle from David. Being a single female, I hesitate looking for a…read moreused vehicle, but this small dealership treats the customer fairly. My prior purchase needed an air conditioner compressor, which it took 6 months to discover because the car was purchased in January (before the AC was needed). I grew up in a home without AC, so the lack of air was okay. I DID make sure that the AC on this recent purchase was working, (now being over 50, it was more important this time around). They have a very small inventory, but it is worth your time to go check the lot for potential purchase.

The best experience. Troy felt like a friend. A true gem! Exceptional customer service. Called on…read moreSaturday and drove off the lot on Monday. Thank you so much!

Mixed experiences here. 1. Scheduled appt for oil change…read moreand I formed them I would be waiting for the vehicle. 6 hrs wait (4 hrs the previous time). Expensive ($200+) At least I got a lot of my book read ... 2. NGL: a $20 part at any auto store costs $200 here. Probably includes labor but that is what I was quoted as 'the price'. Part was cracked but remained functional..probably did not need to be replaced . 3. Service agent has given out his work cell#(it is printed on his business cards) and yet he does not answer text msgs. 4. My car was at the service department for a few days (had to order parts). It was returned to me sparkling clean! (it was rather dirty when I dropped it off..) 5. While not unpleasant, I was struck by the robotic nature of the service agent. Barely cracked a smile. But I do not know what was going on in his world...it could have been a family tragedy which would explain it. 6. I have never had to return for an issue that was not addressed at time of service. Their 'Hendrick inspections' are comprehensive. Summary: be prepared for anything.

PUBLIC WARNING SCAM ALERT!!!!!!!! -- CHARGED $500 FOR A REPORT THAT WAS NEVER DONE…read more I am warning the public about my experience with Rick HEINRICH, Short Pump. I was charged $500 for a report that was never completed. They took payment for work that was not done, and only agreed to refund the money after I challenged them - still waiting for the refund after 3 months. This is not a minor customer-service issue. Charging someone hundreds of dollars for work that was not done is completely unacceptable. Customers rely on dealerships to be honest about what they inspect, what they complete, and what they charge for. This dealership will lei to your face without blinking. My advice to anyone dealing with this business is simple: do not accept their word alone. Demand proof that the work was actually completed, request all supporting documentation, carefully review every charge, and independently verify anything they claim was inspected or reported. Based on my experience, I would not trust this business with another vehicle or another dollar.

Paid to have a car shipped from Norcross. Had an appointment today to drive it. Salesperson was…read morehelping another customer so we had to wait 45 minutes past our appointment time to test drive it. No one else could help us? Opened the car door and it smelled like a nasty ashtray. There is no way in hell they should be trying to sell this car. No detailing could even address the smell. I walked after driving it. I have never bought a used car before but I thought dealing with CarMax would change my mind. Nope. Back to only buying new cars. I am pissed that I had to pay shipping costs for an ashtray. UPDATE - CarMax refunded the money I paid to have the vehicle shipped.

Horrible experience!! They made buying a car easy, and they were so friendly. But returning it has…read morebeen HELL!! Carmax you should be ashamed of how you take advantage of disabled people. I need a car to get to all of my appointments!! Thanks to the lack of professionalism, I've had to spend money on Uber and Lyft. What is taking so long to refund my money? I am still waiting for a call from Johann, the service manager. Johnathan probably never gave her the message.

We bought our car here in 2021, and the experience was one of the easiest I've ever had. I called…read moreahead and asked if they had the model I was interested in, and when we arrived, it was parked up front for me to look at. Three hours later, we had our new car! Since then, I've been taking it to McGeorge for maintenance under our Toyota Care plan. Everything has been fairly uneventful, but I enjoy that the ladies at check out are friendly, and my car is always as clean as it was when I took it in. My only gripe is that sometimes it takes a long time for work to get done, even with an appointment. I usually wait with my car, and for an oil change and tire rotation, it took nearly two hours. They do offer a courtesy shuttle to take you home or wherever if you can't wait with your car, but I've always just preferred to stick around and watch whatever HGTV show they have going on in the waiting room. They have a kid's corner there if your kiddos need something to do, and there are vending machines available if you need a drink. Overall, the place is clean, and the people are friendly, so the wait doesn't seem all that terrible with those things considered.

I have been looking for a seat heater part for my 2015 Camry. I wanted a good deal and I got one…read more Received it in about one day. They are a Toyota Factory Part online store. For almost half the price!! Thank you Mc George Toyota Online Parts. Tytyty

Service department is excellent. Staff is friendly and professional. I had questions about leasing…read morea car. Salesman was very helpful and not pushy.

The staff here is INSANELY rude and unprofessional. From beginning to end, they talked down to me…read moreand acted as if I wasn't deserving of kindness and professionalism. Fortunately for me, I was able to make the purchase with an employee that was from another location within the auto group. If you go to this location, try your best to avoid Aniyah Thompson, Darianne Poole, and especially Joe Estrada!

I was greeted before I even walked in, dad locked himself out of his car and I wanted to surprise…read morehim with a spare key since we lost the other over a decade ago. I tried Lowe's first and after getting the run around, decided to go straight to a ford dealer. I was greeted outside, led inside and to the parts area where I was able to get the key and the fob made up with the year and vin! Oscar the sales skeleton definitely added to the atmosphere The key component needed to be ordered but everyone was super friendly and professional. Now I just need to go back in for my appointment to get the key programmed.

The reason I'm giving 3 stars isn't because of the quality of the work on my car. The service…read moreitself met my expectations. My rating is based on the overall customer experience at Richmond Ford West. When I walked into the service reception area, it took quite a while before anyone acknowledged me. I understand that some employees were busy helping customers or on the phone, but there were others who weren't occupied. Even a simple "Hi, we'll be with you shortly" would have made a big difference. Instead, I was left standing there feeling unsure of where to go or if anyone knew I was waiting. I had an appointment to have two tires replaced, and the tires were already in stock, so I expected the service to take about 1 to 1 1/2 hours. Instead, I waited nearly 3 hours. Delays can happen, but better communication would have gone a long way. A quick update or an estimated completion time would have helped manage expectations. I understand that businesses can be short-staffed, and I know those situations aren't always within the employees' control. However, when staffing is limited, hospitality and communication become even more important. A warm greeting, acknowledging customers, and providing updates throughout the process can make a huge difference in the overall experience. Those small interactions help customers feel valued, even when wait times are longer than expected. Overall, the work on my vehicle was good, but the customer service and communication throughout the visit didn't match the level of service I was expecting to get from a premium dealership. I hope this feedback helps improve the experience for future customers.

Great experience buying from Mo. Just bought an XC-90 from him for an excellent price. He was kind,…read moreflexible, and very transparent. He encouraged me to take the car to have it inspected before purchasing it if I wanted, and said if the mechanic of my choice tells me not to buy it, then I can bring it back and that's that. He kept in touch even after purchase to ensure the car was running well. Can't ask for much more than that.

I just bought a small pickup from EuroAsian Motors. Excellent experience. Mo was a pleasure to…read morework with... Completely honest, great price, no add-on" fees, none of the insanity I used to expect from used car dealers. Excellent experience, would definitely recommend to friends and family.

I totally agree with Barry R. What is different for me? Stuck in the parking lot at 2am. 2009…read morenot cranking. New battery. Jumping did no good. Knew it had to be electrical. A co-worker brought me home, out of her way. Woke up the next morning thinking, I've got a good job even with it challenging. But I need reliable transportation to keep this job. A friend came by to pick me up 2 weeks earlier. "You've got to do something.". She packed me in her car that rainy day and headed north. We both know Amherst County. First stop was VA Select, and a young woman came out. Okay, I can deal with this. But we checked out a couple of prices before she even got to us. No way with my credit and dead car issues. I waited for VA Select to open. Called. Emily Woody answered. Explained I need to buy a reliable car, but I don't have transportation to va Select. She mentioned filling out online credit application when she got back to me. I said no, I'm not going to do that. I don't even know if you have what I need. I don't even know what I need. Can you send me a pic of your driver's license? Yes. Did you get it? Yes ma'am. When can you be ready? I'm ready now. 10 minutes or so later I'm climbing in a big pickup. Emily had told me cheapest car on the lot was a 2017 Ford Fiesta. She showed me that, and two others in the same ballpark. I just felt happy looking at it. Comparing all three. The hatchback really sold me. Okay, my ride that was just too much for me to keep sinking money into as a single older woman. Was a Volvo 5 speed turbo that my son brought me after my old 240 started giving problems. The story doesn't end with Emily and me going out for a test drive. Silly as this sounds, I look at her and say, so you're going to drive it? Hey, I'm not used to new cars. She hands me the key and says, No, you're the one considering buying this car. You're driving. She cranked up the ac, turned on the radio, and when we pulled out heading north on 29, I floored it. Nope, not a turbo. But, that little car moved like one little bullet. I was satisfied. Story is not over. Sent second son pic of new car and told him about how much Emily was a help. He says, "Yeah, she's nice.". What do you mean she's nice? Like thinking he went to school with her, or maybe her parents? "Nah. She sold us our cars." Not over yet. I'm sitting in the parking lot, relaxing before time to go in. And a young girl stops at my window. "Is this a 2017 Ford Fiesta?? "Yes.". "I saw the red Dot on the back. You got it from VA Select.". Yes. I looked at this car. Went home to think about it. Came back next day and was told it was gone." In a way, I felt bad. But, I really don't. I know Va Select will help her anyway they can.

Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

Great customer service and fair pricing. Everyone has been super helpful and I love my new Tucson…read more The app really keeps you updated on potential recalls and lets you know when you need to come in for service.

I took my 2021 Hyundai Elantra in for a transmission fluid change and following the change it…read morestarted sporadically completely loosing power. I'd also received a notice from Hyundai that there was a service bulletin for a system update that Hyundai issued but the service team stated that there wasn't and that I'd have to pay for a diagnostic to have it brought back in. I brought it to Pearson Hyundai and they completed the update and said it was indeed the issue. It's hard not to feel like the West Broad Hyundai Service Department was just trying to squeeze me for money instead of completing the service bulletin....I will be filling a formal complaint with Hyundai's National team