I waited in line for a shoe drop and actually had a fair chance at purchasing a pair--until the…read moredoors opened and everything completely fell apart. There was an immediate bum rush to the front, and somehow two separate lines were allowed to form with no explanation or enforcement. Security did nothing to control the crowd or restore order. People were openly cutting the line, and individuals who had already purchased shoes were allowed to get back in line and buy multiple pairs. During this chaos, I personally witnessed someone get robbed of the newly released shoes they had just purchased. The environment felt extremely unsafe. Several people appeared to be carrying weapons, which made it intimidating and dangerous to speak up when others were cutting the line. A shoe release should never put customers at risk or create a situation where theft can happen right in front of staff and security. This event was completely unorganized and poorly managed. If this business plans to host high-demand releases, they need clear rules, proper crowd control, and active security. I will not be attending another release like this unless major changes are made.

Worst customer service ever !!! I have never experienced this type of service anywhere else all the…read moreemployees don't care let the phones ring without even making a effort to want to pick up the phones ... at this point what's the point for a business line ? Hahah what a joke no wonder the stores always completely empty might as well shut the store down !!! Lack of enthusiasm to work from employees NOONE ever picks up the phones Employees always joking around inappropriately This places a mess I will be talking my business somewhere else and all my clients will not be shopping with this store anymore ! If I can give 0 stars I most defiantly would !!!! Do not waste your time even calling or going to the store

Wow I am a foot locker fan and two days before Christmas they took all of there sales off to full…read moreprice. Thought that was pretty chicken

Customer service is good. They work diligently to attend to our needs as patrons. I'm not a fan of…read moreshopping for clothes or shoes or anything that reminds me how costly it is to raise children (just kidding...not really). Anyhow, whatever we could or find due to size or style in the store we were able to order and have shipped to the house. Personal customer service is very important and now vital due to the monopolizing of online retail. Thanks for making this experience fun guys! Oh! And we were able to match prices locally so yeah...that's always a plus in my book.

Stopped here after having an early dinner with my wife. The selection is great and the prices are…read moreon par with other places, so no complaints there. The service though.... literally the customer service is nonexistent! We walked in and there was a security guard doing his thing and then there were like 4 employees talking to each other and completely ignoring us. We were completely ignored and had to ask for help. Spend your money at Dick's Sporting Goods or Fleet Feet. This Champs location is trash!

Tall male black salesmen, and another femal sales gir, just kept smiling and laughing about inter…read morepersonal chat.....did not care about answering a question about shoes, and pretended to type on a blank screen, we were looking at, HORRIBLE customer service, i dont expec5 any good from that store.....Saturday 21, 2022 at: 3:45 The two kidz working are clearly there for just a paycheck.....if it were my business, they would be fired We know shoes, and these kids didnt even know what a common shoe was.... DI NOT SHOP THERE !!!!

Best shoe store in Antioch! This is my favorite shoe store and the staff and manager are always…read moreamazing and helpful. They always greet me when I walk in. Any questions I have they are prompt with answering. The staff and manager definitely need a raise because I have been to other boutique sneaker stores and the Shiekh's in Antioch has the best customer service. People complain about Shiekh raffles, but this store has always been fair. I never win on the app drawings but I win In-store raffles here. This is my go to sneaker store. They always have a wide selection of shoes to choose from. A must for the sneakers heads that come to Antioch.

waited from 11 til 12 for them to raise the metal cage wall but they never did, other folks were…read morealso waiting out front talkin' bout "there is someone in there but they can't let us in til' a second employee shows up, an hour later many of us left without getting in, some stayed because they wanted to argue with the staff eventually, pfffft, I'll be back for them damn shoes, but geez y'all, why you gotta be human? lol

We went in a couple a nights ago to "Work World" in Pittsburg hoping to find some composite toe…read moreboots about 20min before closing. It was about 5 people talking away at the register amongst themselves, nobody even looked up at us as we walked through. No hello, we're closing soon can we help you find anything, nothing! So as we approached the back where the shoe section is I see 2 guys talking. A young lady came out the back and I asked her if they had a specific shoe which they hadn't. Then I asked her if their shoes had a lifetime return like I just read online. You would have thought I went from English to a foreign language. Her reply was Oh, I don't know nothing about that. I said hmmmm, either Google has false advertising or you're out the loop. I pulled up Google search, and showed her. She walks up to the guys that were talking and asks 1 of them. He then explains the 60 day return policy of unworn shoes. I told him how I just saw on Google while searching composite shoes right under it read Work World lifetime returns. He said, Oh I think that's really old. At that point, I was outdone and wanted no parts of a store that lacks customer service, product knowledge or just plain good/common sense. They have entirely too many employees standing like mannequins that know absolutely nothing, and talk amongst themselves too much and not to customers. I added a photo I just Google of the boot, and below you can see clear as day see "Lifetime Returns" which appears to be FALSE ADVERTISING!!

Had to do an exchange & Gio was super helpful. Great customer service. Will continue to bring my…read morebusiness here because of his outstanding service!

This is a big store. |There is never anyone on the floor to help a customer without a person…read morehaving to walk up to the cash registers to ask for help. Today there were three people at the checkstands. I was the only customer. The store needs to keep a service person on the floor to find sizes or answer questions. I left there today with a bad attitude towards DSW.

I was in need of sandals and realized I had never been to this particular store. Made a trip and…read morefound several cute pairs of sandals! The checkout process was easy peasy. The store is nice and clean. I did find some sandals online for cheaper. So I would say look for your shoes online, and either have them shipped for free to your home or pick them up at the store! You're also able to use your rewards online super easy as well!

Service was A1, they kept asking if we needed anything in size, really welcoming as well. Will come…read moreback

This place just sold me fake Needohs. They have real boxes, but the Needohs are 100% fake. Buyer…read morebeware.

This is a nice lil gem tucked away in downtown Pittsburg, Ca. You can find very unique clothing and…read more authentic footwear here. Went to a private after hours record release party and I was very impressed how well the owner accommodated the artist and everyone in the building. I

Best boutique in the 925. Always have new items for sale. Best place to get ape and supreme in…read morethe area.

Cute store. Sad to see it leave Brentwood. Amazing customer service. Great selection on shoes. My…read morehubby was looking for some work shoes. The staff were incredible. Great value.

I paid 70$ for shoes that, after 2 weeks, their soles began to peel off. Go pay the same amount at…read moreanother store for shoes that actually last a year or so.

I would have never heard of Fleet Feet if it wasn't for my podiatrist suggesting them to me. I paid…read morea visit to Fleet Feet in Brentwood and was greeted by Regan. She asked what type of shoe I was looking for. I told her what I wanted and in what color. She brought out several pairs of shoes based on my scan and wants. She was super knowledgeable, polite, and professional. She wouldn't let me do anything. She told me to put my foot up on the footrest and she'd do the rest. She removed my custom orthotics from my shoes and put them in every pair of shoes I tried on. It felt like the old school days of shoe shopping. She was patient with me and I never once felt rushed. Regan, you're a superstar and you went above and beyond and I want you to know it's appreciated. I also had an experience at Fleet Feet with Alex. He's a superstar as well. He and Regan are top-notch. I met the owner earlier today. I wanted to tell him in person how much I appreciated Regan and Alex. First impressions are everything and Regan gave the best first impression a business could hope for. Fleet Feet in Brentwood gained a loyal customer thanks to Regan and Alex. I highly recommend Fleet Feet if you're looking for a pair of shoes for work. You won't be disappointed...especially if you get assisted by Regan or Alex.

I was in the area and decided to stop by since I have a bit of an obsession with running shoes. I…read morefigured I'd check and see if they had anything I was looking for. I was greeted, which I appreciated, but unfortunately the experience went downhill from there. I asked about a couple of specific shoes I was interested in, and they didn't have any in stock or even alternative color options. I tried asking about another style, and they offered me a much larger size to try--even though I had already given my correct size, which didn't make much sense. The staff didn't seem very engaged or knowledgeable about the products. Customer service felt lacking, and overall it didn't seem like there was much effort to help. This experience reminded me why I usually go elsewhere--other stores tend to be more knowledgeable and attentive. I'd recommend saving your time and checking out Road Runner Sports in Walnut Creek or Campbell (if you are ever in the area) who have better product knowledge and customer service.