I waited in line for a shoe drop and actually had a fair chance at purchasing a pair--until the…read moredoors opened and everything completely fell apart. There was an immediate bum rush to the front, and somehow two separate lines were allowed to form with no explanation or enforcement. Security did nothing to control the crowd or restore order. People were openly cutting the line, and individuals who had already purchased shoes were allowed to get back in line and buy multiple pairs. During this chaos, I personally witnessed someone get robbed of the newly released shoes they had just purchased. The environment felt extremely unsafe. Several people appeared to be carrying weapons, which made it intimidating and dangerous to speak up when others were cutting the line. A shoe release should never put customers at risk or create a situation where theft can happen right in front of staff and security. This event was completely unorganized and poorly managed. If this business plans to host high-demand releases, they need clear rules, proper crowd control, and active security. I will not be attending another release like this unless major changes are made.

Worst customer service ever !!! I have never experienced this type of service anywhere else all the…read moreemployees don't care let the phones ring without even making a effort to want to pick up the phones ... at this point what's the point for a business line ? Hahah what a joke no wonder the stores always completely empty might as well shut the store down !!! Lack of enthusiasm to work from employees NOONE ever picks up the phones Employees always joking around inappropriately This places a mess I will be talking my business somewhere else and all my clients will not be shopping with this store anymore ! If I can give 0 stars I most defiantly would !!!! Do not waste your time even calling or going to the store

Wow I am a foot locker fan and two days before Christmas they took all of there sales off to full…read moreprice. Thought that was pretty chicken

Customer service is good. They work diligently to attend to our needs as patrons. I'm not a fan of…read moreshopping for clothes or shoes or anything that reminds me how costly it is to raise children (just kidding...not really). Anyhow, whatever we could or find due to size or style in the store we were able to order and have shipped to the house. Personal customer service is very important and now vital due to the monopolizing of online retail. Thanks for making this experience fun guys! Oh! And we were able to match prices locally so yeah...that's always a plus in my book.

The store is great has a huge selection of shoes on the floor and in the back all you have to do is…read moreask they might have it! They always have amazing sales happening so make sure you look online for the sales to save some money on shoes. I went in to get a part that was missing from the crocks I got and they gave me the warranty even tho I lost the receipt! This store is my new go to for shoes!

Stopped here after having an early dinner with my wife. The selection is great and the prices are…read moreon par with other places, so no complaints there. The service though.... literally the customer service is nonexistent! We walked in and there was a security guard doing his thing and then there were like 4 employees talking to each other and completely ignoring us. We were completely ignored and had to ask for help. Spend your money at Dick's Sporting Goods or Fleet Feet. This Champs location is trash!

Best shoe store in Antioch! This is my favorite shoe store and the staff and manager are always…read moreamazing and helpful. They always greet me when I walk in. Any questions I have they are prompt with answering. The staff and manager definitely need a raise because I have been to other boutique sneaker stores and the Shiekh's in Antioch has the best customer service. People complain about Shiekh raffles, but this store has always been fair. I never win on the app drawings but I win In-store raffles here. This is my go to sneaker store. They always have a wide selection of shoes to choose from. A must for the sneakers heads that come to Antioch.

waited from 11 til 12 for them to raise the metal cage wall but they never did, other folks were…read morealso waiting out front talkin' bout "there is someone in there but they can't let us in til' a second employee shows up, an hour later many of us left without getting in, some stayed because they wanted to argue with the staff eventually, pfffft, I'll be back for them damn shoes, but geez y'all, why you gotta be human? lol

Very respectful and nice receptionist and was helped on picking best boot size. Very good pricing…read morefor fathers day sale.

service was great. gave me the space I needed to look. but was still around when I had questions.read more

I just went to DSW and was very surprised to see all of the new and cute styles of shoes on…read moredisplay. The store was clean and organized. All of the employees greeted me and one employee helped me find my shoes and gave me ideas and suggestions. I bought 4 pairs and will be coming back. It's nice to have great customer service and people eager to help you:)

Forgot my Sun glasses at home so while shopping in the streets I went to DSW to get some, knowing…read morethey have good brands and good prices. BUT the sun glasses were NASTY! Smear marks, food stuck to them and a few bent pairs. So disappointing.

Amazing customer service, and the sweetest ladies work here - they are always attentive, friendly,…read moreand incredibly helpful. Solemate offers a great selection of trendy clothing and shoes for young adults, including Valley Dreams apparel, adorable keychains, and Nike shoes. It's a fun boutique with stylish finds and a welcoming atmosphere.

This place just sold me fake Needohs. They have real boxes, but the Needohs are 100% fake. Buyer…read morebeware.

This is a nice lil gem tucked away in downtown Pittsburg, Ca. You can find very unique clothing and…read more authentic footwear here. Went to a private after hours record release party and I was very impressed how well the owner accommodated the artist and everyone in the building. I

Best boutique in the 925. Always have new items for sale. Best place to get ape and supreme in…read morethe area.

Cute store. Sad to see it leave Brentwood. Amazing customer service. Great selection on shoes. My…read morehubby was looking for some work shoes. The staff were incredible. Great value.

I paid 70$ for shoes that, after 2 weeks, their soles began to peel off. Go pay the same amount at…read moreanother store for shoes that actually last a year or so.

A really nice and thorough Service Experience from the moment I walked in the door. It's nice for…read moreour area, especially when other businesses are declining. When price is a key component, it makes it easier to spend money in this economy when employees are genuinely friendly, helpful. knowledgeable about their products and that you can see and observe teamwork with the employees. Leoni, the employee that assisted me was awesome as she was able to answer all my questions and get what I needed. I would hire her in any capacity, she seems willing to learn and be creative to make the the service experience easy and delightful. I also witnessed the other employees all working as a team to make it a collaborative experience for the customers. Must be good leadership there at this location. Thank you,

I was in the area and decided to stop by since I have a bit of an obsession with running shoes. I…read morefigured I'd check and see if they had anything I was looking for. I was greeted, which I appreciated, but unfortunately the experience went downhill from there. I asked about a couple of specific shoes I was interested in, and they didn't have any in stock or even alternative color options. I tried asking about another style, and they offered me a much larger size to try--even though I had already given my correct size, which didn't make much sense. The staff didn't seem very engaged or knowledgeable about the products. Customer service felt lacking, and overall it didn't seem like there was much effort to help. This experience reminded me why I usually go elsewhere--other stores tend to be more knowledgeable and attentive. I'd recommend saving your time and checking out Road Runner Sports in Walnut Creek or Campbell (if you are ever in the area) who have better product knowledge and customer service.